Poly Pivot International Aparthotel Guangzhou East Railway Branch

前台長得很好看

很不錯，有機會會來的

酒店环境高端雅致，复式大床宽敞舒适床品柔软干净！前台服务贴心周到响应快，房间整洁无异味，设施齐全采光好，入住体验超棒强烈推荐～

双床房空间宽敞通透，两张床铺整洁舒适，休息特别安稳。全屋卫生做得很到位，设施齐全干净。前台服务热情贴心，办理入住超快，出行逛街都方便，性价比超高，强烈推荐！

没有不满意的

优秀

无

从办理入住到退房全程都很舒心，房间干净明亮，服务贴心细致，是一次非常愉快的住宿体验。 地理位置优越，出行方便，房间温馨舒适，细节做得很好，住得很安心，真心推荐。 酒店环境安静雅致，服务人员态度友好，卫生状况极佳，性价比超高，入住体验满分。

没有，非常满意

交通方便，住宿环境舒适宽敞卫生整洁

没有

入住体验远超预期，酒店正对广州东站，出行便利度拉满，周边配套成熟，商圈完整，生活非常方便。保洁工作做得特别认真细心，床铺整洁，地面干净，细节处理到位。房间空间大，布局合理，住着不拥挤。前台服务热情耐心，有问必答，宾至如归。

都很好

房間舒適乾淨，寬敞透氣，入住過程十分順利，前台人員態度很棒，幫我處理了很多問題，重點表揚小何同學，文質彬彬的，人不可貌相，辦事能力超高，點贊。酒店周邊出行也很方便，地鐵步行幾分鐘就到了，動車站就在對面，很不錯👍。

酒店很好，我沒有什麼不滿意的

酒店很棒，前台服務人員態度很好，很積極的幫我處理各種問題，入住過程很順利，出門也很方便，地鐵站就在附近，簡直是完美極了。下次出差還會選擇這裡，我很滿意。

已經很棒了

酒店位置很好靠近地铁站和高铁站出行特别方便，酒店前台服务热情洋溢，办理入住也很快，从办理到入住就几分钟。前台人员看我行李多还贴心的送我到房间 房间设施完善 洗衣机还带烘干的，客房阿姨打扫得也很干净

I can’t say enough good things about this hotel—this is easily a 10-star experience that I’ll be raving about to everyone! First, the location is unbeatable: it’s so close to East Railway Station, making my early-morning trip super convenient with no rush at all. Then there’s the free breakfast—wow, the spread was incredible! Tons of fresh options, from savory to sweet, that kept me full and energized all morning. My room was another highlight: the environment was spotlessly clean, quiet, and the high floor gave me an amazing, wide-open view—I even spent a few minutes just looking out the window because it was so nice. Every little detail made me feel welcome and comfortable. If I’m ever back in this area, I’ll 100% stay here again. Thank you for such a fantastic stay!

no

地理位置很好离地铁很近出行很方便，找前台问路介绍景点也很热情，房间打扫的很干净，下次还会选择这个干净的地方

The location

Everything about this hotel has been a problem. The shower has no water pressure, the hot water does not work, and the room we booked was canceled without proper explanation. Additionally, they do not accept foreign cards for payment, which caused further inconvenience.

The location

The stuff, they are not comprehensive

It was value for money and good location

It was a bit challenging to reach

My money need to be refunded

My money need to be refunded

Комфортный номер, два туалета, удобная кровать

На ресепшене сказали, чтобы мы отменили бронирование, а заплатили им, чтобы здесь они не плптили комиссию. Пол в номере очень холодный, на кухне нет посуды вообще, на троих было мало полотенец и всего 2 кружки, мало туалетной бумаги, нет утюга, завтрак был очень слабый.

We had a booking? But they said, there is no room

Localizacao

Quarto com cheiro ruim internet nao funcionava funcionarios nao falam ingles

Only Location is excellent

Outdated.

Very nice hotel. I was originally an Indian. On my first day in China, I could only choose the night near the station.I can only choose one hotel for one night. I think this hotel is very good. The good thing is that I don't know how to get to this hotel. There is a handsome boy who should be a property security guard to help me show the way. He is very nice. Secondly, the front desk service makes me feel very good, careful and patient, and the room is also quite good.

The traffic in China has been paralyzed, which may be due to the large population.

Cerca a la estación de tren

Ya es un hotel antiguo y por dentro están muebles viejos y sucios, no se parece a nada a las fotos que publican. Tuve que cambiarme de hotel.

酒店位置很方便，附近也好多吃的离地铁也超级近，去找朋友也很方便，洗漱用品也都很齐全，三个人入住缺东西阿姨很快就送上来了，体验很不错。出门就是大商场，公寓楼下还有保安保证安全，安全感满满，前台接待也非常耐心，洗衣机居然是洗烘一体的！住了很多公寓这是第一个这么方便的帮我省了洗衣房的钱，下次来还会选择这里！

酒店大堂很大，看起来很豪华。酒店前台人员很热情，办理流程很流畅，酒店位置很好，地铁站就几分钟就可以走到。酒店对面就是高铁站 还有大型商场。离市中心也很近。入住感拉满。

There is good location with perfect stuff. But internet was so so weak

Location

I have no idea why they cancelled my booking on booking.com. Also they didn’t respond when I asked

Overall, it was a very good check-in experience. Check-in and check-in were very fast. The facilities and environment were in line with the date. In terms of service, the front desk was very good and helped us upgrade the room for free. Like it.

Guangzhou is really a place where you don't want to leave once you come. It's a foodie's paradise. After looking at many hotels with good ratings for a long time, I finally chose this one. Fortunately, I wasn't disappointed. It's near the subway station and food street. The location is excellent, and there are many restaurants downstairs. The front desk service when checking in was very good, the room was very hygienic and clean, I checked the bathroom and bed and didn't see any hair or anything, which was great. I was able to wash my clothes in the room, the room also had a clothes dryer which was convenient and soundproofed nicely. I slept without a loud noise all night. It was nice to watch the night sky and have some tea out of the window. The front desk was very responsible. When checking out, I forgot to take my room item and immediately called to let me know. Overall, the value was great. The price was really cheap. Friends can try it out.

Guangzhou is really a place where you don't want to leave once you come. It's a foodie's paradise. After looking at many hotels with good ratings for a long time, I finally chose this one. Fortunately, I wasn't disappointed. It's near the subway station and food street. The location is excellent, and there are many restaurants downstairs. The front desk service when checking in was very good, the room was very hygienic and clean, I checked the bathroom and bed and didn't see any hair or anything, which was great. I was able to wash my clothes in the room, the room also had a clothes dryer which was convenient and soundproofed nicely. I slept without a loud noise all night. It was nice to watch the night sky and have some tea out of the window. The front desk was very responsible. When checking out, I forgot to take my room item and immediately called to let me know. Overall, the value was great. The price was really cheap. Friends can try it out.

I am very satisfied, it is a hotel with excellent value for money, convenient dining in the surrounding area, quiet, spacious rooms, complete facilities, excellent front desk service, convenient transportation.

They are all okay.

Good

Good

This is my first time staying in a hotel in Guangzhou, and I am fortunate to have chosen this one. The hotel has a south facing entrance, although it is not easy to find. I contacted the hotel front desk in a timely manner, and they personally came to pick us up, dragging big and small packages. They even helped us carry them, which was really reassuring. Although they do not know how to communicate in English, they all worked hard to translate things that we could understand. The check-in was also relatively fast. After checking in, they saw that there were many of us and even upgraded our rooms for free. They upgraded two 1.8m duplex twin rooms, and even took us into the room to help us move our luggage and teach us how to use the room's appliances. It was really the luckiest time since I came to China. The room water heater was electric. The water heater needs to wait for 20-30 minutes, but it's already enough for us. The bathroom is dry and wet separated, The customer service representative is easy to get along with, and the cleaning is still very clean. Every corner is clean, and if the kettle is broken, they will help replace it. The room also comes with disposable shower caps, disposable toilets, and disposable slippers. The room is fully equipped with appliances such as a microwave, a washing machine with a dryer, an induction cooker, a refrigerator, etc, We are really happy to be traveling with our whole family in Guangzhou this time. We would like to express our special thanks for their care during our stay. China is a very warm country, and we recommend everyone to come and visit this accommodation. It's great and worth a full score recommendation. You won't be disappointed if you come here haha

Everyone is very satisfied

Nothing at all

Check in was terrible , very slow delayed and needed to many images of myslef and of my card absolute bullshit. Images on the website were not the same as the room

Nothing

Breafast

The location is perfect, some parts are under renovation, but everything is fine. The gentleman in the reception is very kind and helpful...

Not easy to find, need to clear the map like what I did in attached pics for my friend

The location is ok

No breakfast, no ustensile in the kitchen, need more cleaning

Great location, great staff. They also provide simple breakfast even thought this is an apartment homestay, no canteen/restaurant in the building. I booked 3 nights for a room, but the staff upgraded the more spacious room for us for free (with staircase) when they saw we have 2 adults + 2 small kids. Value for money.

The upgraded room only have 1 bathroom which was at upstairs bedroom, a bit inconvenience. Downstairs was a washroom only. The building quite old, the furniture and renovation too. But to me was acceptable.

This is a very beautiful environment, the staff is warm and thoughtful hotel, came to the hotel front desk, the location is very obvious, enter the door can see, and the staff communication is more convenient, some staff can not understand the words, the staff can also through the translation to communicate very well, the hotel room is very large, there is a refrigerator, microwave, induction cooker, which makes me cooking very convenient, of course, Chinese food is also very delicious, I like this hotel very much, very satisfied

There is nothing to complain about.

Everything

Nothing

We came to the place that was our hotel only through luck as the name was written nowhere. We arrived at an extremely dirty and trashed reception. After almost half an hour of hassle with our passport they gave us a half broken room card that was held together with sticky tape. We took the elevator into a floor that already smelled like mold, had huge mold patches on the carpet and tapestry that fell off of the wall with mold spots behind it. Our room was dirty and had patches of mold on the wall. We went down to the reception, finding the receptionist smoking a cigarette inside, while watching a video on her phone. We complained and after some disgruntled looks she gave us a new room card that looked similarly broken like the first one. We went to a room that at least didn't smell like mold but was equally dirty as the first one and that was obviously not made as the bed was used, the pillows on the sofa were pressed together and the shower had still water from the last person. We went back to the reception to ask for our money back so we could get a different hotel, she just told us that we had to contact the website because they can't give any refunds. So please give us our money back as we were forced to search for a new hotel in the evening after a tiring journey. Best regards.

The facilities of the room are very complete, a very satisfactory accommodation, very close to the railway station, the surrounding facilities are also very perfect, next time will choose to stay, recommend friends to choose this hotel.

nothing

A very good experience, the front desk staff is also very enthusiastic, there is a positive response to questions, the room facilities are also very perfect, will not be noisy, clothing, food, housing and transportation are also very convenient, very close to Guangzhou East Railway Station, recommend friends to stay.

nothing

Experience service: five-star comfort: five-star hotel location is good, from the East railway station can walk to within 10 minutes, the transportation is convenient. No matter in terms of service, safety, cleanliness, it is really suitable for the travel crowd! Business trips, travel and accommodation, I think from the point of view of cost-effective really moved me! I think the service is really exquisite to the housekeeping staff! I am a person who loves drinking water very much. When cleaning the guest room, my aunt saw that there was no water on my desk and gave me water and some necessities I needed. She also told me with special enthusiasm that if I need anything, I can call or send a message to the front desk at any time. All super convenient! The experience of service is really great! The service attitude of the apartment is very good, the work is professional, the processing speed is fast, the service is warm, and the reception sister who checks in for me has been smiling and serving, feeling very cordial! Praise! The rooms are clean and clean, the lobby is spacious and bright, affordable and cost-effective, this is my comment on this hotel! Super! Attentive service! This hotel is really well managed.👍🏽👍🏽

The reason for choosing this hotel was because of its location and the convenience of getting around. At the front desk of the hotel, the service staff is very warm and friendly, the service is very thoughtful and considerate, will remind us many times to check in the process of some need to pay attention to, will also help to send things

The location is very good, close to Guangzhou East Railway Station, and the room is clean. I like this hotel at first sight when traveling with friends, and the front desk staff are also very enthusiastic. I highly recommend friends who come to China to stay in this hotel!

Everything is good！

The staff at the front desk are very warm, the room is comfortable and the facilities are perfect.

Nothing

Location. Right across the road from the Rail & Metro station (exit B). Google maps does not show the location correctly. The location is right behind "Central plaza". We had a hard time looking for it. The entrance is off a small side street. The building is listed as " Poly Central plaza - Apartment building ". The Aparthotel is in a shared building with other Aparthotel....

I don't know if "Poly International Aparthotel" is a chain management company. If it is or it isn't, the place has little procedure in place. The reception was chaotic. Wanting cash payment which we didn't have to avoid some bank charges. It took ages to check in. We actually booked 1 night + 2 nights (with 4 nights break in between). The first night, we were given a supposedly upgrade to a loft room....Alas, The bathroom was terrible looking. Sealants were done haphazardly, the freezer was 100% full of iced, fridge was mouldy. 2 towels and 2 glasses were provided for 4 persons. No bath mat. The 2 nights, again 2 towels and 2 glasses. No bath mat, shower gel was empty. The receptionist had to buy shower gel from a nearby store. The rooms looked tired in need of a spruce up. The place needs a new manager. The building corridors carpets needed to be washed like 5 years ago... .. I could go on but I think the above is enough to picture how the place and management are like. Good thing - The bed sheets and towels were nice, white and clean. The receptionist tried hard despite the poor management system and procedures. Looks like the place is geared for local tourists ?

convenient

toilet can be better

It was the worst stay ever I had, lots mostiqos staff no English words stayed 1 h in front desk to find my booking, I paid for breakfast including price, there’s no breakfast in property+ dirty inside. Never even come back here 😡😡😡

Notting good location only I will rate it 0, It was the worst stay ever I had, lots mostiqos staff no English words stayed 1 h in front desk to find my booking, I paid for breakfast including price, there’s no breakfast in property+ dirty inside. Never even come back here 😡😡😡

Good service attitude, good hotel environment, good location, convenient wherever you go, front desk service, warm recommendation