Cat Ba Hongkong Hotel

Nada

La primera habitación estaba sucia y llena de bichos. Nos la cambiaron por una mas grande en la que el aire no cambiaba de 25° y no había mando para usar la tele. Baje a recepción y no había nadie. Amanecimos inundados con dos dedos de agua en el suelo de la habitacion. Mi mujer se cayó golpeándose las rodillas. Las mochilas empapadas y los móviles que estaban cargando en el suelo también. Los cables del enchufe de la nevera unidos con cinta aislante estaban dentro del agua. Seguía sin haber nadie en recepción. Incluía desayuno pero no había donde desayunar así que nos ofrecieron hacerlo en un puesto callejero a las siete de la mañana y por supuesto estaba cerrado cuando bajamos. Desaconsejo totalmente reservar en este lugar.

Nada, horrible, las fotos no son lo que es, es una mierda, la cama era una basura dolor de espalda el baño horrible también, todo mal

Nada, horrible, las fotos no son lo que es, es una mierda, la cama era una basura dolor de espalda el baño horrible también, todo mal

Staff were very sweet and helpful

Not very clean and the ac was very old and didn’t work well

Grootte vd kamer

Zeer vieze badkamer. Kamer armoedig en niet echt schoon. Geen ontbijt mogelijk. Lift doet het savonds niet. Slechte verlichting op de vieze trap

Location is good I guess..

Not sure how this hotel got its good reviews but just like many places in Vietnam I believe reviews can be fake. Cause there’s no way that people genuinely think this is a nice hotel 🤔 I’ve slept in different accommodations in Vietnam and I’m not a princess either but this place was nasty. A place doesn’t have to be modern to be nice and clean. Hong Kong Hotel in Cat Ba is not well maintained and it seems like they just don’t care to maintain it either. As a result, rooms are dirty and wet. The bathroom has a terrible design. Maybe it was just my room, but the shower was basically just a showerhead in the middle of the room with no glass or anything around. So when you had a shower the whole floor was wet and if you needed the toilet after, or use the sink, there was water absolutely everywhere. But to be honest, I wouldn’t have wanted to step anywhere without my slippers on anyways. I had cockroaches in my room which came out at night…lovely 😅 Overall you’re better off staying in a hostel. there’s some really nice ones on the island.

Location.

Noisy early morning

Good location and they have motorbike rental

The room was very small and the shower water was only hot for a few minutes at a time.

The staff notified me in advance about the weather in Cat Ba island. Thanks to him, I brought an extra jacket, and I am very pleased with this support. Additionally, he helped me call a taxi . A small tip: ask the receptionist about beautiful places in Cat ba island, and he will guide you.

If you're looking for a peaceful place with fresh air, clean rooms, and tasty food.

Small but very comfortable room, we were on a high floor but the building has an elevator so easy to access. The included breakfast was brilliant (multiple different options and good portion size), and the staff were friendly and helpful with booking excursions and onward travel.

The bed was pretty comfy. The central location with the fantastic Casa Bonita next door. The reasonable room rate. The staff’s responsiveness and friendliness. A lift to your floor.

The shower temperature. The breakfast was pretty bland. The K clubs behind the hotel can be noisy. The lack of sufficient power outlets for charging.

The hot showers were perfect, and the paid breakfast was a tasty.

The receptionist was incredibly accommodating, and the clean, refreshing foyer was a welcome escape from the heat of Vietnam. The walk up from the bay was charming, offering an authentic and local vibe. The restrooms were spotless and well-maintained. I highly recommend this place, especially since the receptionist spoke excellent English, making everything even more convenient.

The receptionist and owner is wonderfully kind, always with a smile, and incredibly helpful with any issues. Despite having a young daughter He clearly loves, he works hard to keep the place clean and running smoothly.

The breakfast was good, though a bit more variety would have been appreciated. The central location made it easy to reach downtown, and the hosts were both available and friendly. The heated bed pad was a lovely touch, and considering the price, it was a great value

The air is so fresh, and the room was spotless and airy. The meals were delicious too. Highly recommend!

The room was spotless, featuring a delightful hot shower, and the made-to-order breakfast, including vegetarian options, was absolutely perfect. The location was ideal, with the center just a short walk away and the beach only a 5-10 minute stroll.

Clean and comfortable

N/a

This is one of the cleanest hotels I've stayed at. The room always smells fresh and is well-organized. The staff is very friendly and always ready to help quickly.

Ben at the reception was incredibly helpful. He organized a boat trip to Lan Ha bay, which was fantastic, as well as a trip to Cat Ba National Park with a guide named Luu, who provided a lot of information. We hiked to Ngu Lam Dinh, which was challenging but rewarding to complete. The hotel is also close to the market, where we bought plenty of food.

We randomly chose Cat Ba HongKong Hotel and couldn’t have been happier with our decision. The staff provided exceptional service, assisting us with tickets from Hanoi to the hotel and arranging a luxury bus journey from Cat Ba to Sapa. Breakfast was a highlight, offering a wide variety of delicious options that made every morning delightful.

Cat Ba HongKong Hotel was a fantastic choice for our stay on the island. Ben greeted us warmly and went above and beyond to help us arrange tours and rent a scooter directly at the hotel. The value for the price we paid was outstanding. The hotel’s convenient location near the beaches and town center made exploring the area easy and enjoyable.

Our room included a separate, spacious area for the kids with its own door. The views from the rooftop were stunning! This hotel is run by a lovely family full of character. They took care of everything for us transfers, tours, and scooter rentals. Very organized and always ready to help. Only a 5-10 minute walk down the hill to reach the waterfront.

When the staff found out it was my friend's birthday, they surprised us with a birthday cake and decorated the room with balloons, which made the day extra special. The front desk team also helped us book a boat tour to Lan Ha Bay and arranged a car to take us there seamlessly. Their thoughtfulness and excellent service truly made our stay memorable!

If you’re heading to Sapa next, just ask the staff to arrange your transportation. They booked a luxury bus for me that was both comfortable and more affordable than booking elsewhere. The service even included a convenient pick-up from the hotel.

Ben, the hotel receptionist, helped me arrange a birthday cake for my husband when I requested it in advance. I was very pleased that she remembered my reminder. Many thanks to Ben!

everything was great, Ben was really helpful and he arranged everything needed for us.

Upon smelling the room, we asked our host if there were any available rooms we could change to. Unfortunately there was no other rooms but he did apologise and seemed sorry about the situation

The smell. Oh god the smell. The bathroom and room has no form of ventilation (fan, window etc) and so all of the steam and humidity has no where to go other than back into the room. Everything was damp and humid, all of the time. And the years worth of showers and mold that that bathroom has had reeks so bad. The outlets were blocked as well so you couldn’t plug anything in. There was one working one so my partner and I took turns charging things The sink fed directly onto the ground weirdly? (Someone came and fixed this on our second day) Wouldn’t recommend this place tbh

Good price and good location. Staff was friendly.

Building is rather old, so are the rooms, AC and bathrooms. The AC did function, but it was so noisy that we turned it off and used the fan instead. Overall things are not well taken care of, and sadly also not that clean anymore. If you're looking for a place to spend just one night and don't want to spend a lot, this will do. However, I'd try to find some place different.

The staff at the hotel are very helpful - they supported me with information on how to travel to Cat Ba and also helped to arrange a day trip out on the boat. They also gave me the information about getting to the hotel from the ferry. A good level of English spoken. Overall the room was comfortable and had what I needed. It's a good location and easy to walk about town. Breakfast was tasty - the ginger and lemon tea one of the best i've had!

The room was mostly clean - the ledge above the bed / top of the headboard was dusty. The cupboard also was missing the inside shelf, so you could only hang things, but not place anything flat inside.

Great stay for a low price! Room was massive and very clean - very comfy beds. Breakfast was very nice. It’s also situated between two very nice restaurants - try Napoli’s for the best pizza we have had in SEA. We would highly recommend this place.

Nothing - great :)

My stay at this hotel in Hong was exceptional, offering the perfect blend of comfort, security, and attentive care. Ben went above and beyond to ensure everything was taken care of. He arranged two fantastic tours, which made my experience even more memorable.

Everything was clean, the hosts super nice!! The also suggested us a day trip (kayaking at Cat Ba). It was fabulous, I recommend it!!

The staff was amazing. Very kind and helpful!

Ben (the hotel manager) is super helpful and friendly. You can trust his recommendations.

Ben (the owner) made the stay amazing. The hotel was clean and in a really good location. The hotel had lots of options for tours and bike hires which made everything very easy. The room was really nice, comfortable and spacious. I would definitely stay with Ben again!

Room was okay. Ben was the nicest and helped me with everything. The breakfast was really nice too, you had lots of options to choose!

Ben is the nicest man you will meet here. He upgraded our room without charge, helped us find the activities best suited for us and gave us the best support there is. Great location, great hotel and most important great service!

The staff is amiable and helpful, even for travel suggestions and tours.

One room has a smell

Ben gave us valuable tips for eating out, we also booked a day tour through him, which was great! It was also very easy to hire a scooter from him!

The beds were a bit hard and the air conditioning could not be turned down well at night. The street noise can also be heard quite clearly, as can the other hotel guests. The breakfast is not really sumptuous, you can choose between 6 options, but it's not really filling ...

We were able to store our suitcases at Ben's for one night without any problems, as we had booked a boat tour with an overnight stay in Lan Ha Bay. There was also the option of a late check-out, we were even able to shower without any problems even though we had already checked out!

The beds were a bit hard and the air conditioning could not be turned down well at night. The street noise can also be heard quite clearly, as can the other hotel guests. The breakfast is not really sumptuous, you can choose between 6 options, but it's not really filling ...

Good introduction about tours and the island when we arrived. The staff was helpful regarding the arrangement of tours etc.

Bad smell in our room. Very small breakfast and some items from the menu cart were not available. High price for the rooms and not in line with the facility - far from… Renter scooters were not working OK and no compensation was given.

Very attentive staff, who offered advice and medication while I was sick during my stay. We booked scooters and excursions through the staff who were always very quick to reply.

The noise from the road when was loud during the day despite being on the 6th floor.

Owner very helpful, arranged kayaking tour for us on the spot, very nice guy. Beds comfortable.

Door didn’t lock.

The location is good, hotel staff were helpful, and they have motorbikes to rent.

The aircon was old and very loud which wakes you up at night, and it dripped water onto the bed, and it had a pipe out of the back of it which dripped water constantly onto the bathroom floor. Breakfast was very basic but there are two good restaurants either side of the property that give you a 10% discount if you eat there.

Great room, friendly service and well located.

Mr Ben was very helpful, he organised a two day & one night boat tour which we recommend if you plan on seeing the islands, visiting a fishing farm, kayaking to the caves and beaches, swimming and night kayaking with bioluminescent plankton, visiting a rural village with the option of a bike ride back to the boat. He also provided great recommendations for Cat Ba Island which filled a day using a scooter. We were also able to wash our clothing here for an affordable price! There were afew issues as there were some renovations with our room and floor but Mr Ben sorted them out instantly. I would recommend staying here in Cat Ba!

The staff were so lovely and polite. Thank you to Ben for all your help during our stay.

Personally found the beds uncomfortable.

The owner was so accommodating from the very start and was always happy to help. The breakfast was good although not a lot of choice but we enjoyed! The room was big, clean and comfortable and the bathroom did the job. Good location, would definitely stay again!

Nothing to complain about!

Staff were super friendly and helpful, we booked a boat tour through the hotel and transport to ninh Binh. Cannot recommend enough! Breakfast was also really good with lots of different options. Room was clean and spacious.

N/A

unfortunately, the electricity was lost. Other hotels all have generators, but this hotel didn't have one until I called to ask. However, we still had to wait more than 1 hour to only be able to turn on the fan, and after only using it for 2hours, the power went out again. we booked 2 rooms and 1 of them the bathroom handle was broken.

The location of the hotel is perfect. Close to everything with so much to do in the area. Ben the hotel owner and manager was incredibly helpful and welcoming.

Very friendly and welcoming owner, who is always there to help Nice big rooms, comfortable beds, early Check-in available and breakfast included Central but quiet Nice restaurants next to the Hotel

Mr Ben is the most amazing host! So welcoming & helpful with early check in, hiring a scooter & arranging onward travel. Room was clean and spacious.

Ben from the hotel is the most efficient and friendliest hotel staff I met in this tour. Well organized and honest. I highly recommend them.

The staff is amazing. Very polite, help you with everything. They give you a family feeling. Everything is well organized and they are true hosts. I can’t thank them enough.

All perfect.

Great, cheap place. Loved the stay.

Mr. Ben was fantastic!

Spacious room, comfortable beds and really helpful staff. Nothing luxury but okay for a short visit.

Bathroom wasn’t very nice, really outdated and needs replaced. Fridge was a bit broken. Also had an infestation of ants twice (though the staff was super nice and helpful).

What a great stay! The hotel is in the perfect location, lots of restaurants and shops at your doorstep. The beaches are a 5 minute drive, which can be done by renting a scooter though the hotel (VND 120k /pd) or by taking one of the island 'golf carts' (10k per way). The hotel was very clean which is always my number 1 priority when booking. Ben, the manager was always available to help and to answer any questions! A real asset to the hotel! Helpful tips: Anyone coming from Hai Phong, there are a few different ways to get to the island. - You can take the ferry and bring your bike - You can take the cable car from Sunworld to the island (100k) - a fun activity - You can take the cheap speedboat for 80k but will need to arrange a car to pick you up (20-30 min drive to the hotel) - You can take the more expensive speedboat for 250k which drops you dead center. About a 10 min walk to the hotel

Nothing about the hotel per se but we booked the night kayaking with glowing plankton. While the tour was lovely, the plankton does not glow bright blue like advertised (just a PSA so that no one's hopes and dreams are crushed) It would also be great if the hotel could rent/have guests put a deposit down for beach towels.

Ben was very kind and helpful. He gives us advice for things we can do on the Cat Ba island. Location was very good almoust in the centre od the City.

Breakfest could be better.

Ben, the hotel manager is very helpful. He will advise you on choosing a trip, restaurant or hairdresser. Thank you Ben :)

Friendly staff, huge room, lots of light. Comfortable beds. Mr. Ben could not have been nicer or more helpful. The room was great value for money. I definitely would encourage anyone to stay here.

It is in the center. Beside it is our favorite restaurant Casa Bonita. You can get a discount from the restaurant if you stay in this hotel. Perfect!

The staff/owner was nice, kind and very helpful. Good laundry service. Comfortable beds. Very close to city centre, good location.

There was a problem with mould/mildew. Unfortunately no nice views from my room as the property closely faces a neighbouring one.

Big, spacious rooms in a convenient location. Breakfast was good too. Ben was really helpful as well.

Nothing

The room wasn't too far from the seafront and in a quiet location up the hill, the rooms were slightly more run down than the pictures show but still comfortable nonetheless. The hotel manager Ben especially made my stay great, he booked excursions for me and liased with the tour companies when cancellations happened, he also gave me advice on transfers to Hanoi.

Rooms seems a bit old.

Lovely location in the middle of the city centre. Really friendly owner, beautiful big room with a comfortable bed.

X

Location is nice. Rooms are spacious. Mr Ben was kind enough to support us with the boat tour options and booking bus ride back to Hanoi.

Location was great close to restaurants and cafes. The owner was really nice and helpful. The Wi-Fi was good and the shower hot. Big selection of free breakfast.

Lack of storage for your belongings in the room but wasn’t a big deal.

Big room, comfortable bed, fridge in the room, very good price, staff was nice. I would choose them again.

The door of the fridge didn't close tight.

Amazing property, ben is a great host. Had a lovely time and it’s a great location

One of our favorite stays in Vietnam. This hotel has it all: clean and spacious rooms, delicious breakfast, amazing staff, great wifi, affordable prices, and 10% reduction in the restaurants next door. You can choose between several breakfast options, we can tell you that they're all delicious! We also rented a scooter with them and used the laundry service, no complaints there either. We also had a problem with our transportation to Ninh Binh, Ben immediately helped us and arranged a new transportation. Thank you Ben, you're the best host we could ask for. We'll definitely come back!

Nice spacious bright room. The owner was also very friendly and was happy to book any tours/ buses for us. You get a discount in the restaurants next door.

The beds were quite hard.

The location is very good and the receptionist helped to rent motorcycles, helped with room issues and even got me a desk chair to work on.

The photos don't correspond to reality. The room is no longer in the same condition as it was. There's already a lot of wear and tear and a lack of repairs in some parts, especially in the bathroom.