Wafaifo Resort Hoi An

The Wafaifo hotel was absolutely fabulous. Our beautiful room had an outside terrace which was right beside the amazing swimming pool. The breakfast was fantastic with a huge choice and they made fresh pancakes for me every morning. The staff were all so helpful and friendly.

Staff were exceptional, clean and very close to old town Hoi an

Nothing

Well located for the old town and shopping for souvenirs or Taylor’s Excellent wellness facilities - Gym, Spa, Cold Dip, red light therapy…

Location of pool and lack of Sunbeds for number of people staying at hotel. Pool area was crowded and we could not use.

Beautiful suite, friendly staff and great location

מיקום מצוין ליד העיר העתיקה ארוחת בוקר טובה צוות שירותי חדר גדול

כלום

Breakfast was my favorite meal! Fresh fruit and a big selection of options.

poolside snacks not great.

המלון נעים, חדרים נקיים ויפים, צוות מקסים

ארוחת הבוקר לא הייתה מתאימה לחך המערבי, כמעט ואין גבינות, יוגורטים מעטים, לחמים לא טעימים.

Overall it's a very nice hotel, the staff, for the most part, is very friendly and helpful. They offer nice services as well--the pool bar, spa, cinema, kids' room, etc.

Apparently they did a mistake and tried to charge us over someone else's spa, when clearly the room number and signature was not our. Then a staff member from the spa tried to convince me that it was me - although I have never used the spa. This is while we are checking out and the uber was waiting for us to take us to the airport. After waiting twenty minutes for the person in charge to check the CCTV, we were confirmed that it was not us. But the whole incident was unnecessary and shows that there is still room to improve.

Great location and staff were very helpful!

Unsere Suite war sehr schön, kühl und dunkel. Personal war sehr freundlich, Frühstück war sehr gut. Lage ist praktisch

-grosse Auswahl am Frühstücksbuffet

Sijainti oli hyvä

Maatasolla oleva huone oli sisältä jatkuvasti kostea .

Location, service and room

Hervorragender Service, sehr schöne Zimmer und perfekte Lage zwischen der Altstadt(ca. 10 Minuten zu Fuß) und dem schönen Strand(ca. 10 Minuten mit dem Shuttle oder Taxi). Wir haben uns sehr wohl und sicher in dem Hotel gefühlt. Insgesamt waren wir 6 Nächte hier. Einmal haben wir vergessen den Safe zu schließen, wir wurden vom Management kontaktiert das kein Housekeeping deswegen gemacht werden kann. Ich bin ins Hotel zurück um zu checken ob alles noch da ist und den Safe zu schließen, es war alles da und nichts verschwunden. Ich finde so etwas wirklich einzigartig, das unterstreicht das Top Niveau des Hotels. Vielen lieben Dank nochmals dafür. Wir würden auf jeden Fall wieder kommen und können jedem nur empfehlen dieses Hotel zu buchen.

nichts, alles auf einem sehr gutem Niveau

We ended up here just for 1 night, because the hotel we had originally reserved was overbooked, as well as other alternative hotels that were supposed to host us. When we arrived at Wafaifo we were exhausted and upset and expecting other issues, but instead we were welcomed with professionalism, kindness and a brand new property that delivered what it advertised, and more. The rooms are clean and equipped with anything, the pool area is great, the breakfast offers a wide range of options, the staff is well prepared without being invasive. We finally managed to relax and enjoy our stay in Hoi An: even if we slept here only for one night, it redeemed the whole experience and we are very grateful for that. We could not recommend it more.

Das Hotel befindet sich in ruhiger, günstiger Lage etwas ausserhalb der Altstadt, diese ist fussläufig jedoch leicht erreichbar. Das Hotel selbst zeigt einen sehr guten Standard, die Zimmer sind sauber, die Becken bequem, das Frühstücksbuffet ist zu empfehlen. Der Pool war gepflegt, das Gym war gut ausgerüstet. Hervorzuheben ist die Freundlichkeit und Hilfsbereitschaft des Personals.

Das einzige, was man noch verbessern könnte wäre eine zweite Kaffeemaschine beim Frühstücksbuffet, es kann dann morgens, vor allem bei mehr Besuchern, etwas länger dauern.

Very clean, modern hotel within walking distance of Hoi an old town good choice of breakfast Happy hour around the pool 2-4 pm staff always ensures you had your second drink

Nothing

The temperature controlled salt pool was lovely.

שירות מעולה, ארוחת בוקר מצויינת! צוות עוזר בכל דבר .

Beautiful spot with friendly staff and a great breakfast. The beds and pillows were very comfortable and we really appreciated that they kept our complimentary water bottles well-stocked.

We wish that the pool area got a bit more sun, but due to the angles of the building and the sun moving throughout the day, there was only a relatively short window when we could tan on our loungers. Not a big deal I just didn’t think of this before booking.

Mysigt boende med allt du kan önska dig. Läget, maten, och fantastisk personal. Finns cyklar att låna och för den som inte vill ge sig ut i trafiken erbjuds gratis transport till både stranden och old town som man får anmäla sig till en dag i förväg. Frukostbuffén var fantastisk

Finns inget att klaga på.

Spa is goergeus its a fantastic stay buffet everything gives a five star experience

overall, the architecture, construction and visible finish of the hotel were all very good. The hotel staff were efficient, helpful and happy.

The design with the swimming pool in the centre between the two main accommodation blocks seemed like a good idea to the architects but in fact it destroyed the amenity of the property. Maybe the cultural differences had an effect on my view of the amenity of the property. The property is advertised as a 5Star hotel. Actually and functionally, it could at best be described as a 3.5 Star family hotel. Reasons for this are that there is little or no sound proofing between the units. Also the external noise from the swimming pool was incessant. Even with the balcony doors closed there was no relief from the children screaming all day in the pool. Also parents were yelling from there balconies or ground floor doors the full length of the pool at their children. This went on all day. This went on 6.30 am until at least 7.30 pm for the 5 days we were there. The children ran riot in the breakfast restaurant running around between tables, throwing cushions and playing tag with no parental or hotel staff intervention. Maybe this is an Asian thing, but Europeans do not consider this acceptable behavior in a 5star "luxury" hotel. If you are looking for a 5 star relaxing holiday don't book this hotel !

קירבה לעיר העתיקה, למסעדות ולמשרד תיירות.

מחירי הסעות וטיולים בהזמנת המלון יקרים מאד.

Location was great, easy walk into the old town. Breakfast was fantastic. The staff were all wonderful

Signing multiple invoices every time we had a drink or some food was annoying and confusing. Not a big deal but probably something worth trying to streamline for the customer.

친절한 직원들, 온수풀, 위치

층간 소음 정도?

Nice property with spacious clean rooms, restaurant and pool area.

Pool in shade for much of the day

The location was perfect on the edge of the old town. The food in all the restaurants including breakfast was outstanding and tasty. The staff were absolutely brilliant especially the concierge who arranged all our trips out Pool was v good

No lane for serious swimmers in the pool. Bed was a little hard

Nice hotel

Could not believe how noisy the whole hotel was.. please don’t come to this hotel if you are looking for peace and quiet… it doesn’t help that the pool is in the centre of the hotel, but kids screaming and parents shouting and screaming all the hours that the pool was open

Everything was perfect

Nothing

the room, comfort, and service were excellent!! Overall, a great experience and a hotel we would happily recommend.

On the final day, the hot water became unstable, but the staff responded quickly and did their best to fix it.

The Hotel is well located as you could reach the old town by walking or the Shuttle Bus that is provided by the Hotel. If you are with Kids you should book a room at ground Level which allows you to Jump from your room directly to the Pool. Most incredible is the private restaurant which is in the back of the Hotel. The Service team of Mr. NGOC and Ms Hoa and especially Ms Van was an outstanding experience and it is really a hidden gem. Big Thank again to Ms Van who was guiding us professionally during our unique stay at Wafaifo Ressort.

スタッフの対応良し。 設備、綺麗。

シャワー水が洗面所の方まで来た。

i was travelling with my family and my dad unfortunately fell ill during our journey to hoi an. upon arriving, the staff immediately helped to get medical attention and stayed on when the doctor came to help translate. during the whole trip, the staff anticipated our needs and cared for my dad as we explored hoi an. my dad enjoyed resting in the comfortable room for the whole trip. the staff’s professionalism, care and kindness was out of this world. special thanks to luna, vanh, duc and team for the care and hospitality. we will definitely visit hoi an again and will only stay at wafaifo. the hotel itself was charming and comfortable, super clean with a great breakfast spread. we were only there for 3 days but it felt like home. i’ve always been skeptical about raving good reviews but wafaifo exceeded me and my family’s expectations. as seasoned travellers, this is a feat that is rare to come by. good job to wafaifo!

Amazing staff and stunning facilities

Nothing

מלון חדש, מעוצב, נעים מאוד, חדרים נוחים, מצעים שהכי כיף להכנס אליהם בסוף יום. חדר אוכל עם תפריט עשיר, אנחנו נהנינו מארוחת הבוקר, מגישים ארוחת צהריים בבר שבבריאה וארוחות ערב בחדר האוכל. מרחק 10-15 דקות הליכה ממרכז העיר העתיקה.

המלון ממוקם בשולי העיר העתיקה ומחייב הליכה קצרה

とても綺麗で素敵なホテルでした！洗面台や小物などもカワイイ焼き物で心も癒されました。お湯の出しかたが分かりにくかったです。朝食バイキングも充実していて、とても美味しかったです。

We didn’t want to leave this nice place. Everything is so new, fresh, clean, relaxing. Friendly and welcoming staff. Everyone contributed to a pleasant stay! Thank you for upgrading our room with Orbitz rewards, we enjoyed our room with the garden, it was very convenient and cozy!

Great room, clean property and a very nice and helpful staff, one of the best gyms I’ve seen in a hotel and we liked the spa

Not much in the surrounding area of the property, but nice that it is back a bit from the night life and noise

Beautiful hotel Close to old town Very attentive and caring staff

Nothing

酒店新及清潔，步行便可以到會安夜市，附近亦有很多按摩店

The resort was ideal. The staff were amazing from the moment we arrived and incredibly accommodating if we had any requests. The pool is lovely and it's nice having a break from the sun late afternoon. You are so close to all the local foods, tailors and old town. We walked everywhere. The breakfast options were the best we experienced throughout our trip through Vietnam.We hope to be back.

Great stay.

שירות מצויין, החדרים מהממים ומפנקים

היו המון ילדים ומסיבה למטה בבריכה, מעט רחוק מהמרכז

It’s a very clean and new hotel. The staff are very friendly and helpful. Highly recommended!

Beds are hard but not a deal breaker.

Great staff and great rooms large and open

Gym needs more equipment

Clean rooms and comfy bed, decent breakfast

The balcony door didn't seal properly and pool area opens very early therefore you wake up f kids playing from 7:30

Kid friendly pool, great breakfast and comfy beds!

Breakfast was great! Western options were available. The pool was always the right temperature.

Nothing

Mooi en net hotel op goede locatie. Op loopafstand van groot aantal restaurants, winkels en old town Hoi An.

Staff were honest and very helpful. Mr. Thao drove us for our airport transfer and was very helpful with our group of 11. Airport transfer and tour ride included complimentary cold water and cold towels, which provided much relief from the heat. Manager was very engaging and spoke perfect English. Reception was very helpful and understanding with our big group and mischievous children in the foyer. Provided us with recommendations and arranged a tour to Ba Na Hills. The rooms were spotless and furnishings well maintained. We left tip money on the table for the cleaners, but they did not take it, so we wrote a note to specify this. Restaurant staff are attentive and friendly. My partner said the beef burger was one of the best he's ever had. My partner also said the gym was the most well equipped gym he's seen in VN. There was a theatre available with advanced booking. Great Location. Old Town not too far away and easily accessible via electric car. There is a convenience store directly across the road, and great spa options and lantern-making classes within walking distance. I want to gatekeep this resort, but it should be known Wafaifo is the best. We will likely be back every year.

I would appreciate adherence to "Do Not Disturb". Nonetheless, I understand that staff are just going above and beyond to make sure I have everything I need for my stay. Some day-pass visitors at the pool were very rude. It would be a nicer and less crowded experience if only residing guests had access to the pool.

From the moment the doors were opened for us, we were greeted by Nguyet who treated like VIP’S! After she checked us in, she personally escorted us to our room. The bed and pillows were a little too hard for my wife who suffers from very bad arthritis. Within two minutes there was a housekeeper with a choice of three different pillows! They also added a topper to the mattress which made it much more comfortable for my wife. The linens were 100% cotton and the bathroom towels were large, luxurious and pristine. After unpacking, we set out for the magnificent pool. We really appreciated the size and cleanliness of the salt water pool. The fact that it is made of marble and not tile with grout truly impressed us. The amount of sun beds was plentiful and the towels large and comfortable. There were always enough sun beds for everyone and the pool attendant, Long, gave us great service! The breakfast buffet was one of the best we have ever experienced and we have stayed in many five star hotels around the world. The quality of the food was outstanding, and the breads made in house, were excellent! This was the first good bread we had in Vietnam. Our compliments to the chef! Van and her dining team were phenomenal! Everyone addressed us by our first names, which was very impressive! They knew the tea that my wife liked and made it for her as soon as we walked in every morning. The coffee was the best I have had in Vietnam. I would like to give a special shoutout to Lucia in the dining room who treated us like family. She made our stay so much more enjoyable. Also would like to commend Flower and Lien. I wish I knew everyone’s names so I could mention them! Dinner in the dining room was superb. There was an area of dark seating which made it so much more comfortable for us. We really appreciated this! Everyone at reception was outstanding! A particular shout out goes to Lanh. She helped us tremendously, adding a bag onto our flight!

NOTHING

Great hotel. Perfect for families and people who want to explore old town but also want some quiet. Breakfast is amazing Kids club is staffed with lovely ladies

This hotel is amazing. I’m surprised it’s not double the price. Staff are so friendly. Buffer breakfast is top notch Little extras like movie area / kids club is really valued Super convenient location so many food options close by. Rooms are sound proof and block out blinds make for a great sleep. Swim city rooms are the biggest but no window or balcony. Only possible downside is the floors outside room are shiny marble would be very slippery when it’s wet/ raining

Best hotel in Hoi an. Great for families Quiet and comfortable beds for a great sleep Love the private movie theatre

Excellent location with great pool and gym facilities. The staff were a highlight Coune, Hein, Hoa, Tam and Thoun made our stay very special. Breakfast was lovely. And The wellness centre is definately worth trying.

A fresh new property, the staff went above and beyond with customer service and were very friendly. The late checkout was convenient, allowing us to do a little more before leaving. The only negative is the hotel style set-up, generally quiet but sone guests above us were thumping around, moving furniture and banging doors between 2-3 rooms until 1am. A complaint to the front desk quickly resolved the situation. Also the mattress was extremely hard, although this is common in SE Asia it was extremely hard!

Hotel was lovely and new, staff were really nice and everyone said hello everytime they saw you. It was also so nice and relaxing hanging out at the pool. Overall a great experience, hotel wasn't too busy and we had excellent customer service during our stay.

Nothing negative to say about this hotel.

We couldn’t have picked a better place! The room and amenities were spotless and well thought out, and the breakfast was absolutely awesome—great variety and super fresh. We arrived late at night after a nightmare with another hotel, and were welcomed with open arms. The receptionist immediately took care of everything for us, quickly and with genuine kindness. That first impression set the tone for the rest of our stay: relaxed, comfortable, and taken care of. Highly recommended

It is close to the center, the staff and the food is amazing (thank you Giang and Van for your professionalism), the pool and the gym are great, we loved our stay at Wafaifo.

We didn’t like the beach club at the sea, so we stayed at the pool.

Fantastic place to stay. The staff was wonderful, a delight. Thank you !

Property was a conveniently short walk to the Old Town where a lot of feature activities of Hoi An take place like the river cruise, lantern displays, etc. Staff are always ready to help. Rooms are elegantly decorated and very comfortable.

Nothing, every aspect was excellent.

Wafaifo is a new resort hotel in Hoi An and as such its cleanliness was expeceted and delivered. Staff were very friendly even though they struggled with their English at times. Pool, breakfast and spa were all good. A better rotation of b/f items would be helpful to long stay customers and a wider dining menu would also be nice. These were said without any discredit to the staff. Duc the manager was very helpful with assisting my family's room and transport needs. He was always at hand to provide support and recommendations. Will recommend.

New hotel with great amenities and very clean. It was in a great location and all the staff were very friendly and helpful. It was a really comfortable stay we enjoyed both sitting my the pool and the food at the hotel was good too and their buffet breakfast. The service and hotel felt way more luxe than what you paid for- cannot recommend this hotel enough!

Planned on staying for 3 nights and ended up adding on 2 more nights because we loved this place so much! The most amazing attentive staff, attention to detail in everything they do from decor, spa, service, and a pillow menu, great location, relaxing pool… I can’t say enough about how wonderful this place is. It really blew us away! Have stayed in numerous relais chateaux properties and the service and care was on par or perhaps better!

Perfetto, in tutto e per tutto! Assolutamente, lo consiglio!!!

Our stay at Wafaifo was 10/10. The staff were so lovely & helpful but not overbearing. The facilities were clean and modern. The breakfast is varied and delicious and the pool felt fresh and enjoyable. The hotel is about 10/15min walk into town but we liked this as the centre is quite loud / intense so the area is the calm away from the chaos. Rooms were spacious and comfortable - bed & pillows very comfy ! Highly recommend a stay here, great value for money and would love to come back.

No notes ! Enjoyed everything.

Nice, very clean, new & modern, excellent staff, very kind. Thank you.

Everything! The staff were amazing, the facilities clean and well appointed. The Spa was beautiful. The breakfasts were outstanding. The pool is such an oasis! Perfect location - 10 min walk to Old Town.

We liked everything!

A really nice stay with super kind and attentive staff

Everything was perfect

Not enough fruit selection for breakfast

For my family, EVERYTHING IS PERFECT!!!! All the staffs are very friendly, the service is very good, the room is clean, the service is available all day, the restaurant is great for both breakfast and the special thing is the Smash Beef Burger 🤟🤟🤟

Nothing Nothing Nothing

This is a resort, very new, and barely a 10-min walk from all the main attractions in town. My family and I enjoyed the temperature controlled pool. Breakfast was great and a pretty big selection. Eating by the pool and at the cafe by the reception area was also great. The design throughout this resort is very nice and blends modern convenient features such as automated shades with Vietnamese cultural flavors. All the staff we interacted with were very nice and eager to help and get feedback on our stay. We highly recommend this resort and hope it stays clean and well maintained until we return in few years to Hoi An.