SO/ Sofitel Mauritius

Lack in clean . The furniture was an old need to refenue

Das Frühstück. Der weitläufige Garten.

Die gesamte Anlage ist sehr abgewohnt und hat erheblichen Renovierunsstau.

التاخر عند طلب البقي

The location was beautiful, the rooms were very nice. It was a area away from any crowd

The reception staff was probably the worst that I have seen. Or they did not have anything in their hands. We reached at 11 AM, we were allowed check-in at exactly 3 PM which was their formal check in time. I travelled the whole night and reached the hotel to face this. Despite so many requests they made sure we get the room not even one minute before their prescribed time.

The food and the staff were very friendly

The room was very dusty and the surrounding was super neglected. The outdoor tub was in a very bad state

La sympathie du personnel et la restauration t

La chambre a besoin d un grand rafraîchissement.

Le cadre exceptionnel et la situation des chambres entre mer et végétation, la nourriture et sa formule buffet très souple. Le calme et la quiétude. La sollicitude et gentillesse exceptionnelle des personnels. L'absence de moustiques !

Il faudrait rafraichir les chambres et certaines des structures comme le restaurant de plage, qui d'ailleurs était fermé pendant mon séjour sans information. L'absence d'aquagym qui a été supprimée sans prévenir.

Eingebettet in die Natur, unglaublich freundliches, hilfsbereites Personal.

Teilweise etwas abgewohnt, aber die Bemühungen der Instandhaltung waren deutlich zu erkennen.

Tout

L'amabilité du personnel....

L'ensemble de l'hôtel était très bien et le personnel adorable.

Quelques améliorations à effectuer sur la cuisine et on est parfait.

The beautiful architecture allows for so much privacy, everything feels spacious, calm & quiet & considered.

The property’s accommodations are ageing a bit, but it’s clear that you can’t renovate without losing the original gorgeous architecture. Pool area, spa & dining areas are more modern & updated.

Nothing!

First of all-this first foto which they use-it does not exist! Beach is far from this. I will upload photos. Stuff not pleasant. We had to beg for cleaning and towels. Beds material dirty and terrible.FOOD TERRIBLE! Charging water for dinner for HB. Beach constantly windy and not able to enjoy. The reason I have choosen this hotel is this beach photo. That is fraud. Generaly VERY expensive for ZERO what they offer. They were serving cooked SUGAR with water like honey. I can t belive that! I can only upload 4 photos, but I could upload more of thw dirty beds. Beds are made of faux leather and it is terrible to touch so dirty. Check photo od dirty stiches….

The property itself is beautiful, the staff are very friendly, the beds are very comfortable, the outdoor shower is a lovely addition and the grounds are well kept. There was unexpected Live Music in the lounge on a Wednesday. Didn't see that posted anywhere and would have loved to know of that kind of thing coming up. They allowed us to store luggage until our airport taxi after checkout. They also offered a shower in the SPA, but I would not recommend this. The shower was full of broken tiles and black mold.

This beautiful resort is past its heyday as a 5-star rating. The maintenance has not been kept up, so there are cracks in all the tiling in the room and bathroom. It also has a strange ghost town experience during the day with maybe 4-6 people at the pool or beach & we were there for a big holiday week; dining room was full at breakfast, then no one around. Issues: HOUSEKEEPING: They were terribly understaffed & housekeeping although kind was not attentive or organized. Check-in there were no hand towels or trash can in the room. It took four requests over 2 days to have the outdoor tub cleaned to be usable - it was disgusting and full of leaves and gross water. After finally cleaning it, they left the bag of cleaning sponges on the patio table. Often had to request items even after a room servicing and dirty coffee cups and empty water bottles were left by the front door statue for 2 days. ACTIVITIES: They offer lots of things, be aware how limited these great sounding things actually are. The ping-pong table has poor equipment. The tennis lessons are available for free… but the instructor is only here one day a week. The kids club is not staffed; multiple families coming up walked away frustrated. ROOM SELECTION: Be aware the a 'sea-front' room is not actually on the sea front as you might expect. Ours was a very distant several hundred yards away distant view of the beach. DINING: breakfast buffet great; beware the dinner buffet. I had food poisoning the first night. Avoided on future nights, but with no car & nothing close by, we still had to eat at the lounge. Their other big restaurant was closed for renovations during a busy holiday week. It takes sometimes 30 minutes to even order cold drinks. Be aware you will be charged for drinking water that you order and the tap water is not potable, so you don't have much choice. LAUNDRY SERVICE: 2 pieces of laundry returned unwashed because ‘they had stains’. Exactly why I needed them washed!

Garden only

Food worst quality and verities is very poor and no taste at all, Room cleaning is very poor, No Baggies such a big five star hotel No Baggies and No enough staffs, Beach cleaning is poor, staff behavior is very rude

Le personnel sourant et aimable. L hotel tres calme avec beaucoup de verdure. Super petit dejeuner.

La premiere nuit dans la chambre il avait deux rats ce que je trouve inadmissible pour un hotel 5 etoiles. Le jacuzzi a l exterieur n etait pas nettoye apres les pluis et le vent, donc pas utilisable

Very well situated. A peaceful haven designed for pure rejuvenation.

Windy at times

La posizione del resort, immerso in una natura rigogliosa ed una spiaggia incantevole Lo staff del resort sempre molto cortese e disponibile Qualità/prezzo eccezionale

Nulla

Poor communication and coordination of guest requests. We requested to amend our length of stay and we checked out already but they made us pay for 3 nights when we specifically advised we wanted to change from 3 to 2 nights 2 days before checking in. The staff at the reception amd guest relations do not seem to know the procedures correctly. We have been told that we will get a refund but no one knows when and every time we call the property we have to re tell everything from the beginning.

The way our requests was handled. The hotel says to communicate with booking.com and booking.com says to co tact the property.

La plage Le lit La restauration

La chambre réservé sur booking ne correspondait pas à la chambre donné à 15h. Nous avons dû négocier et attendre 21h30 notre chambre avec la baignoire extérieure

The view from the room, the beach with is 2 minutes walk. The staff were very helpful and friendly. We were provide with free water as need it.

Rooms altogh are big they need a major upgrade on furnishings, they are old, probably from when the hotel was build. The manager informed us that in 2026 they will start to remodeling. Breakfast need some improvement s but not so bad. Pillows needs an upgrade as well.

I like location on ocean, clean rooms and very helpfull, friendly staff,

Room size. Pool size. Privacy.

Buffets very poor. À la carte acceptable. A 4 star hotel masquerading as a 5 star.

It was a vast property with huge grounds , the staff who helped us with our luggage were nice.

It was very expensive compared to other resorts nearby like Outrigger and Tamassa, that had better facilities and better maintained. This properly is very run down, but I’d let them off if they had trained their staff better. The staff needed better training. They left my friend, who had travelled very far, waiting outside the gate for 1 hour, I explained they had come to meet me as we were leaving to travel to another part of the island together and were going in one taxi. Under no circumstances would they make any compromise not even to just allow him to wait in reception, it was ridiculous as well as humiliating and they kept quoting security to justify their reasons. They were so rude, unhelpful and insulted me as a paying guest. I’ve travelled to many 5 star and exclusive resorts in Mauritius and the world but never been treated this way, it was distressing. There’s so much potential to make guests have a better and positive memorable time in such a beautiful spot. I hope they change And improve , but until that happens I don’t recommend this place.

Location is good, right on the beach. The area is VERY quiet and peaceful. The property is quite large and so room spacing is pretty good to maintain privacy.

Feels like a property where the investors got their return and then haven't put any more to reinvest back in to keep it maintained. Decor is quite outdated with weird bed frames that slide around. Worst part is they treat their guests like criminals by LOCKING the soaps to the wall. The only standing shower is outdoors, and there is no soap/shampoo out side, and you can't move the bottles provided from inside to outside. I don't want to STEAL your cheap soaps. Relax. Let me move it to where it's needed. Also while the outdoor shower is nice in theory, it seems no body actually tests the water flow. It was spraying all over the place and hard to get a good shower in. The breakfast food area was often left unattended, and so the local birds descend on the food and are eating directly out of the same serving plates that humans consume from. Pretty disgusting. Aircon was fairly weak as well. The thermostat read 18 degrees, but it most definitely was not that temp in the room.

I stayed there for one night in September and they charged me twice! I informed them about it till today didn’t receive the refund.

We booked expecting a 5-star family stay. Instead we experienced serious safety and service failures: Electrical hazard: exposed wire in a socket. I was shocked, reported it immediately; maintenance never fixed it. Two days later my wife was shocked too. Broken glass left near children: a glass broke in the restaurant; staff did not clean it for ~20 minutes despite repeated warnings, until a staff member got injured. Buggy transport delays: the property layout forces you to wait for a buggy; we often waited ~20 minutes at the entrance with small children. Car rental arranged via hotel: vehicle supplied had a broken headlight, discovered at night while driving. Refund not honored: we left early after 4 days; the hotel agreed to refund the unused nights within 2 weeks. It has been 4 weeks and nothing has been refunded.

The staff particularly Raj was very kind and helpful to us. The food and cocktails were also very good.

For a 5 star hotel, there are some basic things in the room that are not there, there were no bin in the room, some sockets were not working and overall we sensed that it lacked additional resources and organization / planning. Some facilities are old and need refreshing.

Sehr nahe am Strand, Concierge Raj die Perle des Hotels ist weit und breit der Einzige der das Niveau hochhält

Zimmersservice bescheiden (z.B.: Handtuchtausch nur mit großer Mühe), Sitzmöglichkeit im Zimmer katastrophal (ein Holzsessel bei 2er Belegung und kein Tisch), Kaffee am Zimmer nur gratis wenn das teure Abendmenü durchgehend gebucht wird....Unpünktlichkeit bei Abholung obwohl Abflug bekanntgegeben...Zuwenig Liegen am Strand, und die die da sind, sind zu 50% desolat (durchgerostet)....Abendmenü sehr sehr überteuert...kein SAT TV...Bedienung an der Bar oft erst nach langem Suchen nach einem Kellner

Qualité du lieu et environnement ! Personnel au service restaurant très sympathique

Manque d’eau chaude pendant au moins 5 jours durant le séjour sans réponse claire donnée sur le problème rencontré.

The nature surrounding

Not all he staff are cooperative with touch of rudeness The process of check-in and check-out is lengthy for no reason just wait wait and wait while there is no much guests, one staff has access to the system !! The food is average I booked for two kids and their age were mentioned, yet the kids beds are not suitable

Zaterk je bil okusen, raznolika hrana, ustrežljivo osebje.

Da smo vedno čakali na prevoz baggijev

The view from my villa

Everything else... Very very poor service in everything. Not even a 3 Stars hotel. Pathetic house keeping.. pathetic response to everything

L’ambiance Le personnel très attentionné Le cadre La chambre qui donne sur la plage et la mer directement Le petit déjeuner La demi-pension Le lagon

Chambre mériterait un rafraîchissement

Spa and Hammam, kids area and spacious room for family.. 3 staff members in particular - Cloverdine and Kashish at the restaurant and Stephanie in the kids area. Also special mention for the person who took us to the front desk (can't remember his name). Staff is accomodating. Stephanie really took great care of the kids while we enjoyed our spa session. Nice Tennis court. Delicious Ala carte food

Only warm water in the bathroom. More a place for relaxation, not many activities planned throughout the day to keep guests entertained. Free 30 mins use of steam room and hot/cold bath wasn't told to us at the reception. Buffet dinner was pretty average

The hotel’s location is truly breathtaking nestled in the heart of lush greenery, it offers a serene, forest-like experience that feels completely immersed in nature. Waking up to the sounds of birds and being surrounded by trees was the highlight of our stay, and it’s a perfect setting for those looking to escape the city and unwind in peace.

Unfortunately, the room and service did not match the beauty of the surroundings. Cleanliness was poor, with ants, bugs, and no dustbins in the room. Several amenities were broken — including the shower (weak water flow, no sprinkler), a clogged basin, broken sockets, and a non-working telephone. The furniture was old and partially dismantled. Getting around the property was also inconvenient. We often waited 20 –30 minutes, sometimes longer, for a buggy to take us between the parking area, lobby, and our room. The dining experience was equally underwhelming, breakfast and dinner did not meet Sofitel’s usual standards.

Accueil, personnel très gentil, aux petits soins, bonne restauration, la nature, le club enfant, proximité plage.

Trop peu de voiturettes pour ramener la clientèle à l' entrée. Pas de véritable room service. Ne pas y aller dans la période froide car trop venteux et piscine trop froide non chauffée.

جميل وهادي والافطار جميل

الفندق على انه 5 نجوم لكن والله ما اعطيه 2 نجمه اللي اعجبني وجود شطاف فقط الهدوء الذي يصل الى الاحساس بانك ساكن لحالك في المنتجع

الفطور غير متنوع وعادي جدا ومكان البوفيه صغير جدا القهوه فقط اول يوم اما باقي الايام لازم تدفع قيمتها خدمة التنظيف لا يتم التنظيف وانما ترتيب فقط ولا يتم وضع المستلزمات من قبلهم الا بعد الاتصال والطلب منهم نظافة الفوط سيئة جدا ولا انصح باستخدامها حتى المخصصة للاستحمام الجاكوزي الخارجي لا يعمل بالشكل الصحيح

The beach , in good season is nice

Property is ......let say Tired Breakfast has an abboundance of birds eating out of your plates while you are away taking something from the buffet unless you leave somone to scare the birds away. Not Hygenic at all. The villa pool is OLD and broken tiles every where. We had also an incident where by while sleeping a Mainetnance person opened the door while we were inside and had to run afetr him to understyand , Why was he entering in the bedroom fro th beach side at past 21:00 , very stragne , I have reported this at recepyion th enext day

Beautiful setting and lovely Long Beach walks. The grounds are stunning too.

It was a shame that the Swimming pool and all the concrete structures were blocking the beautiful view of the water and beach. No artwork in the bedroom or in public hotel areas!!! Hardly any channels on the tv. The green beds were not suitable for such a lovely space. Bathtub on terrace not great either. Would be better positioned in outdoor shower area.

Peaceful and tranquil, good quiet area close to the sea, perfect for taking time out to relax and enjoy some quiet time. Rooms were spacious and well equipped, opening out onto the seafront.

Food wasn’t the best in town, but lots of eateries in the area so more than made up for by location.

On a positive note, the staff were genuinely kind and helpful, and the food was quite good, which are the only two redeeming aspects of this stay. Sadly, the rest was a major disappointment. The value for money just isn’t there. I would not recommend this hotel unless serious improvements are made.

I had high expectations for my stay at the Sofitel in Mauritius, but unfortunately, the experience did not live up to the standard this brand usually represents. The biggest letdown was the condition of the room. It was far from clean—we noticed ants and even gnats inside. The room felt outdated and poorly maintained. There were not enough towels, and surprisingly, no trash bins in the room. For a hotel of this category and price range, that’s simply unacceptable. I tried to cancel my booking early during the stay due to the issues, but no one responded to my request. I ended up spending four frustrating days there without support. Even water we had to pay.

the security and proximity to the beach

the spa..while one therapist was good the other didn't even lower the bed for me to get on it causing a severe backache

Complimentary spa steam room a bonus.

Facilities are very exotic, rooms are beautiful and tastefully designed, nice big bathrooms and a view of garden and the sea.

We came with high expectations as Sofitel in Dubai has a great reputation for hospitality but we were left disappointed with the apathy and indifference of the staff with the exception of Raj and Harsh who were both very professional. The hospitality is superficial and doesn't not go beyond a smile on the surface. Looks like they are not used to catering to demanding Asian guests. Despite having a few Indian families on the property, the food esp biriyani and curries were served luke warm. Despite feedback shared with staff Mohnisha, this repeated next day. Their food quality and selection is not upto the standards we expected. Very ordinary for the prices charged. Our food experience at Radisson was way better. Reception desks line is usually busy, they don't call back. If a guest needs something urgently they will need to go upto reception. I requested room cleaning one of the days, had to remind twice before someone was sent. For the exclusivity the resort claims to offer, this is not the level of service expected.

Very rode staff

Nothing

Late check out case. We requested for the late check out reception associates they said to come back on the check out day and request if they will have availability then it’s possible. We went on check out day to the reception they rejected late check out saying that hotel is occupied and when they said we don’t take any payments for the l c/o I went through their website and checked that there was availability on booking rooms and options as paying for the late c/o we called reception and informed about being aware of the situation after the call they said you can come to reception pay and get it. What was the point of all ? It started quite perfectly and ended with disappointment

green Territory

Service, stuff (mostly men) not smiling, the beach is shallow, the air condition is slight blowing and doesn’t cooling as it has to.

Very clean and private resort. Staff are well trained and super professional. Really nice experience.

A little too south and no highway as direct access.

Fabulous....the rooms are superb. I liked the style.

The restuarant menu was quite limited

Staff- very helpful, polite and nice.

The property is isolated therefore more privacy and quietness

The housekeeping needs to learn how to clean properly, after each time they clean there was still sand on the floor

Surrounds of nature - so peaceful & beautiful

So windy! Outdoor bathtubs were unusable; green trim on beds - outdated

Breakfast great.

The reception/guest relation area should be protected from winds. Not confortable for employees and guests during Winter.

Super friendly staff, kids club was the best for us. Kept the kids entertained and looked after when we weren’t outside.

It was too windy to swim, the location was far from the major cities.

The breakfast was nice

The arrival is not a good experience as opposed to other 5 stars. Having to wait in the sun for a cart with the family after a long drive was not pleasant. The light in the bath room did not work for a while and the lights outside next facing the garden never worked.

From the moment we reached the hotel, the considerable amount of hospitality and the great welcome that we received from each and every staff who goes out of their way to make the client happy is really unique in this hotel. My wife and son had their best time before school resumes. The level of service is definitely unique in the world i would say as i travel frequently. If you want to feel the saying of the customer is king have a stay in sofitel you will feel it

The frequent windy weather in the region

Amazing stay with family, stunning view on Beach, nice location, high hospitality during all stay, the staff very helpful and smiling anytime, high quality of support and assistance, the restaurant is good with a diversity of menus special shout outs to Mr Wassim and Mr Raj for the support and assistance during the stay including the arrangement of outings across the island..

Everything was great, from the service to the hospitality to literally everything. Special thank you to Raj and team from making our stay memorable.

Location amazingly quiet and resort landscaping is beautiful. The resort, rooms escpecially need some maintenacne but i believe they are short of funds., especially after Covid. But the staff made up for it being exceptionally friendly and helpful. Food variety was good, quality medium, Their open air restaurant lovely set up by pool overlooking the beach. The beach is nice but always very windy. What is great from the Sofitel you are very close to great activities such as The Vanille Nature Park , La vallee des 23 couleurs Park, Gris gris beach, which i highly recommend

1 week of wind not permitting us to use the beach. The south is know for being windy, but if you are going for activities it doen't matter.

Everything was perfect

Mini bar

The staff at So/Softiel Mauritius were fantastic. They went above and beyond to ensure I had a great stay despite the weather. I want to pass on my thanks to Raj, Vijay , Pradeep, Noora and all the staff at La Flamboyant and La Takamaka for and amazing stay

Nothing

Staff were super friendly and very attentive. Krishna and Raj in particular were wonderful and made us feel at home. Housekeeping was great and the room we booked had an amazing view of the beach. The plunge pool was the perfect temperature.

The food was not what we had expected and during our stay one of the restaurants was closed. it opened the day we left.