Thuỷ Anh Hotel

Không

Cửa sổ đóng vít vào nên không mở được. Cốc uống nước thì lệch, cốc này cốc kia. Phòng nhiều kiến Vòi hoa sen thấp, ống nước vòi hoa sen để lộ ra ngoài nên khi tắm nước nóng dễ chạm người vào làm bị bỏng. Tủ lạnh có cắm điện nhưng không có quạt gió để làm lạnh? Đèn ngủ thì không dùng được. Đồng hồ hết pin vẫn để im không thay pin. Đèn hành lang thì mờ mờ, đi ra ngoài tối om, ai lại dùng đèn cảm ứng ngoài cái hành lang bé tý như vậy, cảm ứng còn yếu, mãi mới sáng, sáng được 1 tý thì tắt luôn. Sảnh chờ ở tầng 1 mở toang cửa, không bật điều hoà. Tới tối thì hàng kem dừa xếp bàn sang hết cả sảnh khách sạn. Với giá hơn 800k/đêm cho lúc thấp điểm tháng 8 thì quá đắt. Vị trí cách quảng trường 300m nên sẽ không thấy được gì

Không xứng đáng giá tiền

Thuy anh was nice. The location is excellent in th main St of cat Ba. Staff are all nice & helpful. Not far from the beach & rooms are spacious, clean & good value for money.

A lot of building going on where the harbour used to be so th views are obstructed.

The beds were very comfortable, the room was very spacious

There was no tea/coffee available. The breakfast wasn’t very nice

The place was lovely, they shouldn’t promote the sea side view room since there unfortunately works going on currently on the sea side so all you see from the window is mainly the scaffolding and the shower head is completely broken, other than that the room was lovely and the team was really helpful too

La vu sur mer est malheureusement obstruée avec la construction des nouveaux complex hotelière.

Am Hotel leider nichts.

Frühstück quasi nicht vorhanden, keine Kartenzahlung möglich, unangenehmer Geruch in den Zimmern, keine Erwähnung darüber das direkt vor dem Hotel ein Megasuper-Bauprojekt im Gange ist.

Phòng ngay trung tâm, bọn mk đếm sớm chủ cho checkin sớm, sạch sẽ

前台有提醒会很热闹，有吵闹，但是我并没有感受到吵闹。主要是第二天白天会听到马路对面工地声音

friendly staff, good breakfast

Centrally located and met basic needs.

Staff was inexperienced and breakfast was not very good. Just fried egg, dry bread, instant coffee and instant juice. Staff served others before us even though we arrived first.

Devolvieron el dinero

Ruido por obras.

ALL THE STAFF WERE FANTASTIC

La stanza non era confortevole, era sporca con le lenzuola tutte macchiate. La foto non rappresenta la realtà e la vista non è quella. Non consigliato

Good location

Breakfast was just 3 pieces of plain toast, mini instant coffee and 3 slices of tomatoes. WiFi doesn’t work, AC doesn’t work, TV doesn’t work. It was really hot in the room and you can’t open windows. No ventilation at all. Our room was never cleaned, no changing towels, nothing.

Location and staff

The rest

Location.

I would never recommend or return. The photos do not depict what you get.

Läget.

Det fanns ingen fläkt i badrummet.

Très bien placé à Cat Ba, pas loin des bus, du port et des lieux pour sortir. Personnel très serviable et chambre avec le nécessaire

L’hôtel n’est plus en bord de mer, il y a d’immenses travaux sur le bord de mer.

Very good

Super sauber, sehr nettes Personal. Alles gut!

Das Frühstück war nur für sehr kurze Zeit (1h?) verfügbar und es gab lediglich zwei Toasts mit Ei oder Fried Rice.

Es war super günstig, daher alles ok. Für eine einfache Übernachtung, wenn man woanders ist und Touren macht und wirklich nur zum schlafen da ist , kann ich es empfehlen.

Frühstück war 3 trockene Scheiben Toast und ein Ei. Aber kein wirklicher Vorwurf, bei dem Preis.

ALL of the staff were very helpful and polite. It was in a great location

Great location on the (former) seafront. Room was very clean and tidy and recently redecorated. Staff were brilliant in terms of helping is to book a boat trip, hire a scooter, etc, at very reasonable rates.

Only downside was - tho no fault of the hotel- the whole of Cat Ba bay is now reclaimed land, where they are building masses of massive buildings. So the sea view is gone and the noise of building works was endless.

Chambre spacieuse et lumineuse, en plein centre.

La vue sur un chantier monumental, le bruit du chantier tard ds la nuit. La vue sur la mer n'existe plus.... Les lits trop durs.

Staff were so friendly

The staff was extremely kind, they helped us in every situation possible. We had scheduling problems, so they booked a cruise and a bus back for us for a great deal.The room was great, clean and spacious. The location is basically the best you can get. I would definitely recommend it to my friends!

The sea view is currently obstructed due to large construction sites. I can't really blame the hotel for that but I would recommend adding this information to the booking web page.

Ok

Cheap

Sadly, overlooks a massive building site (Nov 2025), what used to be the bay. As such rooms are wrongly advertised with sea view. However if you want cheap accommodation it’s worth a look. Go to a nearby cafe for breakfast.

Tiene buena ubicación, cercana al centro y a 20 minutos andando del puerto de Ben Beo. La habitación era muy amplia, eso ofrece comodida.

El personal debería hablar algo de inglés básico. El desayuno no es recomendable. Es mejor salir fuera a la calle. En cuanto a la limpieza habían sábanas y toallas con manchas de algún tinte…. Eso deberían cuidarlo.

Early Check in was possible

Overall, our stay was disappointing. The ocean view shown in the photos no longer exists – there is now a large, very noisy construction site directly in front of the hotel, which will probably continue for quite some time. Instead of the sound of the sea, you get construction noise starting at 5:30 a.m., and the balcony doors are barely insulated. The room was spacious, but the duvets were never covered during our entire stay. The bathroom was a bit grimy, and there was a lot of rust in the sink. Breakfast is not served in a restaurant as shown in the pictures, but downstairs in the lobby on folding chairs. There are only two simple dishes, one of them being three slices of toast with a fried egg and a couple of tomato slices – very uninspired. The coffee was instant coffee. The staff was okay, not particularly friendly, and spoke no English. Their appearance was rather unprofessional. When we booked our bus back to Hanoi through the hotel, we were also given the wrong departure time despite asking several times. Also, the beachfront location is no longer accurate – the construction site has completely destroyed the nearby beaches. To reach a nice beach, you have to walk about 30 minutes, so staying at a hotel on the other side of the road is definitely the better option. Overall, not recommended, mainly because of the construction site, the loss of the beach, and the disappointing service.

Lokalizacja wszędzie blisko do sklepów, agencji turystycznych , wypożyczalni, pokój czysty codzienne sprzątanie

Widok z pokoju na potężny plac budowy, hałas cały czas nawet w nocy, przy otwartym oknie dramat, obsługa słaba, śniadania niby od 7:00 ale nie liczcie na 7:00, śniadanie dwie wersje bez owoców i warzyw, wi-fi średnie czasami wieczorami rwie , twarde materace

The property was basic but good value.

Sadly the location is a building site.

Le personnel est très très gentil, accueillant et souriant. Ils nous ont gardé nos bagages pendant notre croisière de 24h et nous avons retrouvé la même chambre toute propre avec nos bagages. L'emplacement est très bien car proche des commerces, des restaurants et des marchés.

C'est dommage que juste devant ils sont en train de faire des travaux massifs ce qui cache la vue vers la mer. Le matelas est assez rigide mais on dort bien malgré ça. Pour le petit déjeuner, je suggère une plus grande plage horaire et non pas seulement de 7h30 à 8h30. Avoir plus de choix pour le petit déjeuner. 🙏☺️

Proche de tout idéal pour la famille. L'hôtel nous a réservé une excursion au top .

Местоположение нормальное. Небольшой номер. В номере чисто. Лифт работает. Приветливые хозяева.

Очень скудные завтраки. Кофе пакетированный. Лучше не включать их в стоимость вообще. Лучше завтрааать в ближайших кафе.

bác chủ nhiệt tình, vui tính, phòng sạch sẽ tiện nghi , đồ ăn ngon, rất đáng ở nha

Good location. Friendly staff.

Big constructionsite opposite hotel, noise goes 24 hours a day. Room wasn't clean. Hard beds.

The location is perfect — there are many restaurants and cafes nearby. The beaches are also not far; you can easily walk or take a shuttle car for just 10k VND. The room is spacious enough for three people, and with the light breakfast included plus the great location, the price is very reasonable.

La ubicación

La cama no esta muy limpia y el baño tampoco no era lo mejor, el personal aceptable y el desayuno pésimo

Great location and good value for money. Friendly staff.

The bathroom could have been cleaned a little better.

El personal muy amable la ubicación buena y la habitación bonita

Que encontré una cucaracha XL saliendo del baño y eso que estaba en el 9 piso. El desayuno muy elemental pero por el precio... No se puede pedir más. Es una pena que la construcción hotelera fastidie las vistas.

La chambre était grande et propre

La vue. Le balcon inaccessible, la porte coulissante était verrouillée.

full facilities, clean room, enthusiastic receptionist

I checked in early but the hotel still supported me very enthusiastically. Breakfast was very delicious.

Le personnel, An, est enthousiaste, la chambre est propre et l'emplacement est idéal. Je le recommanderai à mes amis.

Trung Tâm, nhân viên dễ chịu

Phòng bẩn, cũ, tủ lạnh hỏng.

Phục vụ rất nhiệt tình

great location, clean room, friendly staff

Phòng sạch sẽ, đầy đủ tiện nghi. View đẹp, ngay biển

Dịch vụ đi kèm chưa tư vấn cho khách rõ ràng cụ thể. Gặp sự cố về thẻ phòng tuy có nhân viên hỗ trợ nhưng chưa giải quyết được

Good location. Good value for money (I think we paid AU$35 for the night and for that price it's more than adequate). Staff were quick to fix a problem with TV reception.

There didn't appear to be a restaurant and there just wasn't a lot of information provided about facilities (I assume because there aren't any). Not this hotel's fault, but the view from the window was mostly ruined by the land reclamation going on in the bay (Nov 2024).

Just location.

The hotel is quite old and neglected. Due to the construction in the building next door, you wake up at 6 in the morning with the sound of a drill. We got dry cleaning service. When we delivered the dirty laundry, they delivered the clean(?!) laundry in the dirty plastic bags we used, and there was no detergent smell in the laundry. They did not provide daily cleaning service and did not even leave water in the room. OK, it may be a cheap hotel, but there is no price-performance balance.

Superb hospitality… amazing staff… extremely helpful… i have never experienced such good people. The view from room is nothing less than of a 5 star hotel… just close eyes and book this hotel..

View was perfect, but nothing more.

Very poor and taracons goes around.

The position and the view where first class I asked for a room with a view, and we got floor 10 with a view on both sides. The room had been renovated and comfortable

Room was very basic, no tea making facilities, no chair to sit on, brand new TV but was not connected needed to be tuned, no one seemed to be able to do. wasn't to worried as we spent most time out, bed hard, room needs little extra TLC and would be a top room

The view from the hotel being right on the waterfront of the main centre of Cát Bà is stunning looking over the harbour. Quynh was very helpful and kind.

I don’t prefer the shower without a water barrier.

The views from my room were amazing

The bed was so uncomfortable, hard with springs digging into you whenever you moved. The staff were not the best at dealing with English speakers. The hotel advertised sound-proofing, which is not true in the slightest. Parents and children shouting at 6am 👎 Huge crack in the window on a high floor was worrying. The Wi-Fi throughout the hotel was awful. The breakfast left a lot to be desired, undercooked pancakes and foul coffee- not the best start to the day.

View was nice.

Staff beyond incompetent and elevator painfully slow. Breakfast was abysmal. Not very clean.