JB City D'Esplanade Shopping mall apartment vs Similar Hotels

Big and clean room; however, there were issues with the shower water.

Many guests mentioned the unit being rundown with various maintenance issues.

Positive comments on cleanliness of rooms, but also complaints about poor maintenance like air conditioning.

Comfortable rooms with adequate amenities, though some comments about maintenance were noted.

The room was very dusty and dirty, and the furniture was poorly maintained.

Several reviews indicate serious concerns about hygiene and cleanliness standards, including dirty bedding and insect issues.

Several mentions of unclean elements such as smelly towels and the presence of cockroaches.

Several comments regarding cleanliness issues, including unmade beds, dust, and a need for better bathroom upkeep.

Very convenient when want to enter to the shopping mall.

Convenient location with good access to amenities, although some issues were highlighted.

Multiple positive remarks on the convenient and strategic location.

Frequent praise for the convenient location near KSL Mall, making it suitable for shopping and dining.

Friendly staff, quick response in WhatsApp.

Guests reported lack of response from management during complaints, indicating poor service quality.

Favorable comments on responsiveness and friendly service.

Mixed sentiments with some issues related to key access but overall standard quality for this hotel tier.

Standard quality for this hotel tier.

Positive mentions of food options available nearby, though limited by some guests.

No significant mentions, hence considered standard.

Proximity to eateries enhances the experience, though food quality was not mentioned directly.

Some amenities in good condition, but the pool was dirty.

Facilities were noted as good, but there were suggestions for improvement.

Mention of basic necessities, but significant downsides with the swimming pool condition.

Some positive feedback regarding the facilities, but issues with the lift and parking were mentioned.

Good location, but not worth the price for the cleanliness.

Perceived value impacted by cleanliness and maintenance issues, leading to dissatisfaction.

Some guests felt the pricing was misleading or excessive compared to the experience.

Generally perceived as a good value, though some complaints about maintenance affect perception.