Novo Ampang by COBNB near Gleneagles vs Similar Hotels

General feedback indicates rooms are well-maintained with some room for improvement.

Rooms reported as clean and comfortable, with some positive mentions.

Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.

Positive comments on room comfort and views.

Multiple reviews mentioned clean rooms and tidy environment.

Generally perceived as clean; issues mentioned with cockroaches affect rating.

Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).

Several reviews mentioned cleanliness issues, including dust and bed mites.

Location is highlighted as spectacular, although some noise from the bar and street is noted.

Location is somewhat distant from the city center but manageable with taxis.

Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.

Many reviews praised the location, noting it as a key positive aspect.

Customer service is frequently praised, with specific mentions of staff being attentive.

Staff praised for friendliness and quick response; major positive sentiment.

Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.

reviews highlight friendly staff and satisfactory service overall.

No specific mentions of food and beverage quality, but a lack of tea/coffee noted.

Lack of breakfast options mentioned; affects perceived value.

Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.

Food and beverage not explicitly reviewed, assumed standard quality.

Amenities are noted positively in certain reviews, but some comments indicate there could be improvement.

Positive mentions for pool, gym, and overall facilities; some unmet expectations.

Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.

Facilities were generally well-received, with some areas for improvement.

Frequent emphasis on exceptional value for money, with guests feeling they received great deals.

Good pricing mentioned, relative to provided quality.

Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.

Good perceived value, although some concerns about parking access.