Mercure Guangzhou Baiyun International Airport - Airport Free Shuttle Bus

Total lack of communication. We tried messaging and emailing the hotel for weeks to arrange a shuttle for our group (6 seniors and 1 baby), but never heard back. Even Booking.com and Accor HQ couldn't get a hold of them. Now we are stuck with a booking we can’t even cancel because the property is 'missing in action.' Don't be fooled by the 24h shuttle claim – they don't respond to anything. Terrible experience.

Great location and the airport transfer service.

Check in takes forever. The AC wasn’t quite cool.

room is big, modern hotel

we booked family room (specifically with 2 beds), turns out this kind of room doesn't exist. i went down to reception, showed the description of the room on booking.com to the greatest surprise of the staff. they eventually added a camp bed which was really not comfortable. we went down at 8:02 am to find out that next shuttle was at 8:30 am, we ended up booking didi. need more frequent shuttles no restaurant for diner. only breakfast (didnt try)

Very good

Like

Great location near airport, clean and spacious for a comfortable night stay during our layover.

Extremely difficult finding the shuttle location and shuttle bus times. Relied heavily on airport staff who despite being very kind, language difficulties were experienced. Would be helpful to have shuttle bus details prior to arrival in China.

Цена и сама гостиница, есть трансфер с аэропорта бесплатный.

This is my 5th time staying at the hotel its been consistent i know what to expect staff has gotten better at English

I know renovations happen but it would have been good to be put on the opposite side of building where there's less noise & more signals on the bus wouldn't hurt so we can spot it easily at airport

Nice hotel and great location but staff can't speak English

Staff can't speak English

Close to airport

Should have told us shuttle bus is slow. We could have got a taxi instead of waiting almost 2 hours. Plane arrived 940pm but we didn’t check in until almost midnight.

Very neat and clean rooms. Top class

Nice big room. Everything clean

No lock on bathroom door

깔끔함

조식이 기대이하임

Very modern hotel, Quality rooms value for money, Breakfast was good

The only thing that was disappointing the room information most was in Chinese writing, But in saying that an enjoyable stay

Todo bien

Clean and quiet rooms despite so near the airport

Can’t think of any as we only stay over for 7 hours.

Close to the airport The shuttle from the airport Very clean Great breakfast

Bed too hard. Not comfortable Noise from taxis lining up for airport No dinner No bar/lounge No guest guide book or instruction card

I don't know what to tell you about this place. Because the hotel wouldn't let me stay.

I booked this hotel from Booking.com, but the hotel said it had not received a confirmation of booking. And there's no room for me. At the same time, other guests came in. The hotel informed me that there was a room available for them. At 11:00 p.m. I would have to find another place to stay immediately with difficulty.

Proximity to Airport with shuttle bus pickup. Downside is the number to call for pickup is generally manned by Chinese speaking staff so very hard to get the message.

Heavy traffic noise all day and night. Very limited food or shopping around with pretty much nothing to do, unless you take taxi or hop on the shuttle bus to the airport to hop onto metro.

The staff member in the evening was helpful when we couldn’t use our credit card to purchase dinner at KFC. He helped by ordering KFC for us as there wasn’t any food available at the hotel. Hotel was clean.

No food for dinner. This wasn’t clear on the website. The breakfast was terrible, we didn’t eat it. Most of the staff weren’t very friendly. Only one man helped us, the others didn’t bother and turned away, ignoring us. The only place to get food was KFC and they didn’t accept our credit card. Will never stay again