Atour Hotel Shenzhen Futian CBD Civic Center

The breakfast was really good, and I loved it. The location was very strategic and convenient, with easy access to many places.

It would be even better if the hotel could separate the non-smoking rooms from the smoking floors. I experienced this when I went to the laundry room. The cigarette smoke was really strong and unpleasant, especially in the hallway. It would be much more comfortable if the non-smoking rooms were located on a separate floor from the smoking rooms.

I like the small gym you have near our rooms, and the shower is big

the bed is a bit too low? (height of the bed)

La cura dei particolari

Nulla

Hotel clean,staff helpful 20m to metro system

Localization of the hotel.

Very disappointing experience and unacceptable room conditions We booked accommodation for four adults, but upon arrival the hotel was unable to provide the rooms/bed arrangement that had been confirmed in our reservation. The staff had serious communication difficulties, and we spent a very long time negotiating and waiting for a solution. In the end, instead of proper accommodation for four adults, we were given a double room with a tiny extra bed placed almost directly on the floor for one person. These were completely unacceptable conditions, especially considering the price we paid. What made the situation even worse was the way the complaint was handled afterwards. The hotel did not properly resolve our complaint, and Booking.com eventually provided only a very small compensation compared with the total cost of the reservation and the inconvenience we experienced. We arrived expecting normal accommodation matching our confirmed booking. Instead, we lost a significant amount of time dealing with the issue and ended up sleeping in conditions far below what we had paid for. I cannot recommend this hotel based on our experience.

走廊烟味很重，肯定是有人在房间或者走廊抽烟，空调吹出来的风都感觉有烟味，酒店管控不够，应该加大吸烟惩罚

BELLA CAMERA SPAZIOSA E BAGNO ECCEZZIONALE

PERSONALE ZERO INGLESE , PURTROPPO PROBLEMA MOLTO DIFFUSO IN CINA , TRANNE UNA RAGAZZA , MA SI SONO DATI MOLTO DA FARE PER DARCI LE MIGLIORI INDICAZIONI VICINANZA DELLA FAMOSA PIAZZA DA ANDARCI DI SERA DOPO IL TRAMONTO CON CENTRO MUSEO DELL'INDUSTRIA ASSOLUTAMENTE DA VEDERE CAMERE SOLO IN 2 PIANI VISTA ZERO E SUI BUILDING IN COSTRUZIONE O VISTA SU STRADA

Highly recommend

İTS WONDERFULL. I LİKE İT. İTS FOR ALL OF THE WORLD PEOPLE.

NOTHİNG

Great 3 night stay at the hotel - a short didi ride from main attractions, close to a park with amazing views over Shenzhen, comfy beds and very helpful and friendly staff.

在要去之前有先訂包裹到飯店領，因當中有些情況產生出一些問題. 謝謝貼心可愛的歐尼熊陪我們到隔壁大廈去找. 謝謝梄嶼看到我們包裹不方便拿上房間主動幫忙 也謝謝顏黎在我們遇到問題時主動想辦法幫我們解決問題 還有個晚上值班的小哥哥我忘記問他名字.謝謝他也幫忙幫我們找快遞 這是家交通方便（蓮花村2號出口） 用餐方便（轉彎就有些美食餐廳） 房間大也乾淨（床品很棒） 服務人員幫這家飯店佔最大的優點 有機會再來一定會在入住 謝謝他們這幾天的幫忙🥰

無

All round excellent

地鐵站一出就是，方便我在A座樓上拼豆，房間雖然對馬路，但隔音效果可以，反而是房與房之間開門關門聲比較大。如果要床圍欄就算要求到都未必有，數量有限，如果遇着酒店滿房就更加冇乜機會要求到。

因為入住是上一個客是會員可免費延遲退房到4點，所以我3點多到達時未有準備好房間，但都給我一陣普通房稍作休息，6點後再去換房鎖鑰。餐廳座位比較少，已經早上10點去吃，都要等一陣同拼平台才有座位，但食物味道一般。

Πραγματικά δίπλα στο μετρό. Εξαιρετικά ευγενικό και εξυπηρετικό προσωπικό.

交通便捷、環境舒適、櫃檯會協助解決問題、員工友善

太熱門了，需要提早預訂

Staff are always super helpful and friendly

Breakfast can be better

They don’t take credit cards even they say they do. Only Alipay and the domestic payments. Other payments keep having problems and can’t get through to pay.

櫃檯人員態度好，清潔人員態度好，環境安靜舒服，交通便利

無

Everything

Nothing

Convenience, good customer service and generally clean.

People smoking in their rooms and doors open. Staff were able to act on it immediately though.

Very spacious rooms. Staff was great and helpful. Breakfast was delicious. VERY CLOSE to Futian Metro Station and right smack in the middle of everything. Great area, lots of food options and also really close to the malls. Beds was the most comfortable. The bathroom was huge.

We had a hard time getting into the wifi. Basically had no connection the whole stay so we had to rely on cellular data.

The staff, the room. Top

Clean and cosy

Nothing

Clean and cosy

Nothing

Very nice n friendly staffs

Nothing

Our stay at Atours is very memorable with friendly and helpful staff taking care of our logistics, laundry and meals. Meals are excellent and cooked to our preferences. Reception staff are patient and attentive to our needs. Laundry room is comprehensive and laundry brought back to us when we have left the hotel for the day.

Nothing to improve. Everything was perfect! Please continue your good work.

Zentrale Lage, ruhiges, gemütliches, aber kleines Zimmer.

Zimmer könnte etwas größer sein. Für kurze Aufenthalte jedoch ausreichend

Staff is amazing they are the best staff ever.

Nothing bad about them to be honest if i have to say something it will breakfast having international options

Everything! From the moment we entered the hotel, the staffs are very helpful, attentive, and smiling

Nothing! Everything was perfect!

New and very clean hotel in central location. The metro station is in front of the hotel. Excellent breakfast.

The staff didn't speak English, so they couldn't find my reservation. After I showed them the photos of the hotel, they surched again and found it. After that everything was fine 🙂

Comfort Free laundry Bottle of water replaced New towels everyday Cleanliness

Slow WiFi

Big room Big shower Clean / hygiene Hospitality Free Laundry

Slow WiFi Fitness equipment

I sent number of emails requesting an invoice for the stay...still have not received any response.

The room is nice and clean. Bed is comfortable

Location is not ideal. Breakfast area is small and under staff

Posizione strategica a ridosso della fermata della metro linea 3 (dista due fermate dalla stazione centrale dell’alta velocità di Futian per chi proviene da Hong Kong) e per andare a piedi al museo nazionale (non perdetelo, specie la sezione folk) ed a quello di architetture. Personale estremamente accogliete e professionale (offrono subito all'arrivo del the caldo), anche la responsabile si è prodigata in tutti i modi per tentare di risolvere un serio problema che ho avuto arrivando in città. Stanza moderna, ampia, accogliente e pulita. Ottimi cuscini e materasso (il più comodo del mio giro della Cina del sud). Presenza del frigobar, pantofole offerte di ottima qualità. Box doccia tra i più ampi mai visti, con anche comodo filo stendibiancheria. Bagno con buon sapone profumato. Presente anche antizanzare elettrico all’occorrenza. Eccezionale schermo tv di almeno 55/65 pollici davanti al letto che trasforma la stanza praticamente in una sala cinema! Ottima la colazione, con angolo asiatico a vapore degno di un ristorante. Meno ampia la scelta occidentale ma sicuramente di livello.

Stranamente non è presente alcuna cassaforte (molto comoda per i viaggiatori). Wc senza doccino di cortesia. Se avete il sonno leggero fatevi assegnare una stanza sul retro perché quelle sopra la hall pur molto carine con ampie vetrate risentono dei rumori del traffico esterno (io viaggio sempre con i tappi per le orecchie al seguito per cui non ho avuto problemi)

Arrived at 16:00 but needed to wait until 17:00 until the room was ready. Paid a premium for a room with a bath but the bath was tiny and couldn’t fit one person in. At 1:30am the reception phoned to say a delivery was on the way, I was sleeping and hadn’t ordered a delivery and told them this. 5 minutes later they called back saying the delivery will arrive at my door and wouldn’t accept I didn’t have one. 1:40am I had a knock on the door with some medicine. I phoned reception to say it’s not mine and left it outside the door. Couldn’t then sleep for several hours. In the morning they apologised and said it was the wrong room. Missed breakfast as was so tired. Terrible service.

very nice amenities nice staff, cheerful and helpful

very nice amenities nice staff and very cheerful and helpful

Внимание деталям в номере

The cleanliness was good, room was spacious! The location was near MRT. They still offer porridge and noodles for supper!

-

Чистая и уютная гостиница

Staff very helpful

Room facing main road noisy

시끄러워요.

위치가 시내에 있었음,

직원들이 친절하지만..영어가 안됨.. 시끄러움.. 방이 작아요..금액대비.. 방을 4개를 예약했는데... 예악된거 프리트하고..부킹닷컴 예약화면 까지 보여줬지만...2룸만 되어 있다며 일처리가 너무 지연됨..체크인만 1시간 걸린듯..

地點非常方便，3號及10號線地鐵蓮花村站A2一出站就到。房間比想像中大也很乾淨，各種備品齊全，服務人員態度親切。除了早餐，晚上9:30過後也有提供簡單的宵夜。以後到中國住宿可以首選亞朵了~

住宿前要確認訂房情形，因在國外，不方便打電話，但用Email, 微信,小紅書發訊息的方式聯繫，都得不到回應

Stora snygga moderna rum. Lyxigt! Self-service tvättrum, ett stort plus för en familj på rundresa i Kina. Precis utanför metrostation, perfekt!

Utmärkt

Good breakfast. Location perfect, MTR station just outside the hotel. Hotel is only 3 storeys high, like very much because it is very convenient (low floors). Near city, near HSR station, only 10-minute taxi HSR to Hotel. Behind hotel has variety of food serviced in confortable restaurants/shops.

If long stay, would be good to have short tours available via the hotel.

Clean and comfortable rooms. Staff was nice and welcoming.

Nice, big and clean room. Next to park and mall which is nice.

If staff could communicate through booking.com. I was late for normal checkin, my booking was cancelled because no one checked my message on the website.

Mieux ce que je pensais, avec tout ce que quelqu'un a besoin au cas d'urgence ( brosse a dent, crème, etc).

Rien à signaler.

Great location if you want to be near HuaQiang digital center area. Metro is directly across the street. Rooms are decent size, clean, and pleasant. Afternoon tea and late night food are good touches, unusual for non Chinese clients. Convenience to shopping center, food, and foot massages downstairs.

The hotel is on the upper floor of a commercial building. While it has a dedicate elevator, commute gets tough when there's high traffic as the elevator takes only 4-5 people each time.

I was utterly impressed by the attentiveness given by all staff members on minor things such as giving me drinks, ensuring i know what to expect in the pantry, preparing free supper for late travellers and having sufficient seats in the lobby for check out guests to wait. The hotel price does not match the value this hotel gives, it has the best price-value point u can expect anywhere. Please keep up the good work, i expect atour management to go into the higher end market as china continues to grow. Atour, u can do it.

The rooms corridor was designed a bit like a maze. It can get slightly confusing but its not a big deal.

Nothing

Nothing

No every things good

Location. Only steps away from the Metro station. Very comfortable pillows especially for the side sleepers.