Madelise Amica Hotel and Travel

I had a wonderful stay at Amica Hotel. The hotel is located very close to the city center, the staff are friendly, and the rooms are clean and comfortable. A special thank you to Henry for helping us arrange our Ha Long Bay, Ninh Binh, and Sapa tours at great prices with excellent quality. Thank you to all the staff for making my holiday such a wonderful and memorable experience!

We had a wonderful stay at this hotel and are very grateful for all the support during our trip. Henry, Elena, and Huy were incredibly friendly, helpful, and always happy to assist us whenever we needed anything. Their warm hospitality made us feel very comfortable — honestly, it felt like staying at home rather than just at a hotel. We were also especially impressed with the tours arranged by the hotel. The Ha Long Bay and Ha Giang tours were both excellent quality, very well organized, and surprisingly affordable. Everything was smooth and enjoyable from start to finish. A big thank you to Henry, Elena, and Huy for making our stay so memorable. We would definitely recommend this hotel and its tours to other travelers!

Everything perfer

The staff was super friendly and accommodating!

A very old, worn-out hotel with very small rooms! The air conditioning was very old! The window faced out into a small shaft—no natural light! You just look at a wall!

Расположение хорошее.

Кондиционер не работает. Мини бар не работает. Душевая кабина сломана. Кондиционер работает иногда. Шумно. И дует прямо на вас и вы заболеете.

Tốt

K có

we did not have breakfast

the hotel could do with some TLC on the walls etc but overall for the price and the location is was great value for money

Really central, very nice staff

The aircon was quite dirty

Vị trí thuận tiện, khách sạn sạch sẽ. Nhân viên thân thiện nhiệt tình. Sẽ quay trở lại

Perfect location, so close to everything. Staff are so nice and accommodating - communication is great!

The rooms are quite small but for the price it’s great because they are still clean and have everything you need.

vị trí trung tâm

Phòng nghỉ quá nhỏ, có mùi nước xịt phòng rất khó chịu, nước vòi hoa sen yếu, điều hòa kêu to.

Good

Nothing

10 điểm

Kh có

This is a great little Hotel in the heart of the old quarter. You step out and are immediately in the action of Hanoi’s bustling old quarter with the French quarter and the Hoan Kiem lake within a 10-15 minute walk.

Good

huy, thuý anh, khiêm, dũng rất nhiệt tình. tour hạ long chất lượng, sẽ quay lại

great location, friendly staff

Chỗ ở sạch sẽ , thoáng , nhân viên nhiệt tình

Nhân viên nhiệt tình

OK

Tuyệt

Excellent stay – highly recommended! "We had a wonderful time at this hotel. The staff was incredibly welcoming and attentive, the rooms were spotlessly clean and comfortable, and the location was perfect. Everything exceeded our expectations. We will definitely come back!"

Lokalizacja

Nie wart swojej ceny, zdjęcia na booking vs rzeczywistość, personel który nie mówi po angielsku, bardzo zniszczone pokoje, śmierdzącą winda, problemy przy check-in, najpierw twierdzą, że pokoju nie ma i oferują inny obiekt, później po kontakcie z booking nagle okazuje się że pokój jest.

Cena neodpovidala kvalite. Kdekoli ve vietnamu jsme byli tak cena za takovy pokoj byla o 70% levnejsi. Navic hotel vypadal ze prosel rekonstrukci pred 30-40 lety

Location of the hotel which is at the center of old quarter. It is very convenient to access all attraction areas by bus. The hotel staffs are very helpful. When we checked in and found out the room we made reservation is very tiny room and without window. We talked to the front desk staff, the staff promised to upgrade our room at nearby facility for free. On the checked out date, the staff allowed us to leave the hotel one hour past the regular check out time.

If we stayed in our original room, I think the price we pay for that kind of room in Vietnam is a little bit overprice(72 US dollar per night). Might be all hotels in old quarter area are very expensive. The hotel listed in booking.com as 4 stars hotel. It is not a 4 stars hotel what we expected.

bien placé, personnel très à l’écoute

Lits inconfortables, pas très propre

L’emplacement, la disponibilité du personnel

Nous avons réservé les 2 mêmes chambres mais à notre arrivée l’une était beaucoup plus grande que l’autre. Également certaines chambres au 5e étage nécessitent de monter un étage à pied ( mais personnel disponible pour aider avec les bagages)

L’emplacement

La chambre et le couloir était sale, il y avait des fourmis, à peine arrivés les toilettes se sont bouchés, la douche fuyait

Grande chambre au dernier étage, au calme

J'ai dû exiger s'être dans cet hôtel, ils ont la fâcheuse manie de déplacer les clients dans un autre hôtel moins bien pour le même prix

Le lit est confortable

Scam : ils m'ont dit que ma chambre était en travaux, ils m'ont placé dans un autre hôtel de la même marque, mais moins bien pour le même prix. La chambre que j'avais sentait très fort l'humidité.

Nothing to like about this hotel.

We both got bitten and it wasn't mosquitos, we think it was fleas, the place was dirty and very dated, the pics look great but this really isn't a nice hotel, it should be a one star at best. The staff are more bothered with their phones than helping in anyway. Had a family emergency and offered to pay the hotel a couple of nights compensation for leaving early, but they refused to help us even thou they could rent the place out again. This place was so bad we left and found a better one until our flights home. My advice would be to look else where.

The reception staff were very helpful and super nice that we ended up adding 2 extra nights keep up thanks for the lovely stay

Was overall good

Petit déjeuner copieux et bon Les dîners très bons Très bon rapport qualité prix Nick sympa Je comprends pas les avis negatifs

Anglais du personnel a améliorer, parfois difficile de comprendre. L usage de leur traducteur téléphone , pas terrible

Location was good.

The bedroom was very very small and the only small window in room looked on to hallway. This was a superior room. There was no iron and when requested one at reception we were told they would check and I returned downstairs 20 minutes later to be told it was unavailable. No toilet roll in bathroom on ground floor when we arrived. Disappointing stay.

Customer service and support here is good. Satisfied

The staff were incredibly warm and welcoming from the moment we arrived. They were always attentive, checking in to make sure we were comfortable, and quick to respond to any requests or questions we had. Their genuine hospitality made us feel truly cared for throughout our stay

I enjoyed my time at Madelise Amica Hotel. The location is ideal and the service is impeccable

Этот отель идеально подходит для путешественников, которые хотят быть в центре событий. Настоятельно рекомендуем

Wonderful experience from start to finish. The rooms were beautiful, and the staff were friendly

There was nothing I disliked

Clean rooms, professional staff, and a location that’s close to all the attractions. Loved my stay here

Nice place which was great for me as I was working online for a few days. Exceptionally clean, lovely rooms with a view of the city. The female receptionist was very attentive, paid great attention to detail, and was extremely helpful. She speaks excellent English. I would definitely recommend staying at this place

No complaints at all

Super clean and staff very friendly and helpful in every request

Staff was very warm and welcoming and always attentive and responsive to any needs we had

The hotel has a convenient location, making it easy to get around. Our room was new, clean, and especially well-equipped with everything we needed. The staff were very friendly and kind, and they supported us a lot during our stay. Highly recommended for anyone looking for a hotel in Hanoi

Close to everything and is in the old quarter.

The rooms are old and not that big.

The location is good. The staff was friendly.

The room size is misrepresented on booking.com. Most of the hotels in the old quarter have smaller room size, only reason i booked this hotel was the room size which is not accurate on the website. I have previously worked as a hotel sales manager, and I can be sure the size of the room is way smaller than what they claim. They were nice to give me an upgrade by default to the Deluxe room, but once we checked it and opened our bags, there was not space to walk, not even to go to the toilet. The angle at which the pictures are taken makes it look like the room size is bigger. I complained that the size of the room mentioned on booking.com is not correct, and they panicked and promised to see if they could upgrade me the next day. They showed me family rooms which were bigger in size, but kept a condition that they will only upgrade it if i give them 10/10 stars else i will have to pay for the upgrade. Well I told them i would to get an upgrade, but that's not fair. Another thing to keep in mind is the rooms are outdated, paint is chipping off the walls, the toilets are too small without a shower curtain, so the entire toilet gets wet when you shower.

It was central for where we wanted be we walked every where we wanted to go

Great location, very friendly staff, whatever we asked they helped with pleasure. Clean and quiet, although a noisy area. I recommend.

nothing

Brilliant stay in this hotel! Great location and staff amazing big thanks to Jerry for looking after us. Would recommend

The location was perfect and the staff were very helpful. Hannah was especially courteous and caring at the time of check out.

The room was smaller than my experience with other hotels in the same area and there was some noisy guests that made the stay difficult but that's not hotel's fault. Perhaps better soundproofing could have helped.

Thanks to the support from Jerry and his team. I had a pleasant stay at Amica. See u soon!

It was a really nice hotel and very clean with a nice bathroom. The staff were very helpful and polite and always there to help.

The room was a little small, but seems like most places in the Old Quarter are. The biggest issue we had was that we used their paid laundry service for a substantial amount of our clothes and they all shrank greatly. Many items of clothing had shrunk to the point of discomfort and one rather expensive pair of linen trousers is no longer wearable.

Area

That reality doesnt match the pictures

Jerry, Hannah, Jenni are kind, xinh gai and dep trai

The Staff, Jerry and Hannah especially, were brilliant. Welcoming and helpful. We were given a free upgrade on two of our rooms.

‘Superior’ room is a bit of a misnomer. Whilst functional and clean, our two were small. I shudder to think what they would be superior to? The electrics in one of our upgraded rooms was wholly inadequate. Functionally, only one of my sockets would physically fit in any of the sockets (they all fitted in my previous and subsequent Vietnam hotels!). In terms of numbers there were only 3 single sockets, one of which was above the to with no shelves to place charging items. They did provide a double extension when asked. Safety-wise, one of the sockets was clearly an extension from elsewhere in the building and loosely connected to the wall. This is a quirky hotel. We had four rooms, unfortunately not together. In another hotel that wouldn't be an issue; but this appears to be two buildings merged into one; where rooms 01 and 02 are in one building and rooms 03-05 are in the other; with connecting corridors only on the 1st and 4th floors. So depending which room we were going to, we sometimes had to go up to go down or down to go up.

The staff were excellent, helpful and always smiling.

NA

Our stay at Amica hotel and travel has been amazing. The location is perfect with everything close by etc. but what really made our stay is the incredible staff in this hotel. I can’t express enough how kind and attentive they were. All the staff were so kind Win etc., and Hannah has just been fantastic. Upon arrival to the hotel my partner had some health issues and she couldn’t have done enough for us, she was so helpful in every way. I would 100% reccomend this hotel in Hanoi and will definitely stay again if we are ever back.

A fantastic choice for travelers looking for comfort, convenience, and luxury

The room is clean and conveniently located

The room is not soundproof.

The staff was really good, Jerry was very helpful at the front desk giving food and activity recommendations!

All staff, very friendly and helpful with great local information. Front desk team always available if you needed help

The hotel is very clean, spacious and airy, has a lovely and enthusiastic staff, very satisfied

Good location. It was a short stay for me. I will stay here for other trips in the future. Definitely a “good value for money” option in Ha Noi

Nothing

The staff and the location.

The staff were incredibly attentive and went above and beyond to make our stay exceptional. The hotel is perfectly located in a peaceful area, making it ideal for a relaxing getaway. The room décor is truly stunning - one of the best I’ve seen in Vietnam

None

Overall, the experience was amazing. The staff was incredibly supportive and lovely. A special thank you to Hannah and the two little guys at the reception for always being so helpful. The room was clean and well-maintained, though it was a bit narrow.

Special mention to Hanah for her devotion to the guests

Nothing special

The staff are so friendly and go above and beyond to ensure you have the best stay- hannah in particular on the front desk really went out of her way to help in any way possible 💗 the hotel is very well situated in the old quarter and is beautifully furnished- excellent facilities- a very memorable stay- thank you!!

Staff so kind, They upgraded our room for free

The service at this hotel was exceptional. Hannah helped me with booking my tours to Ha Long Bay, Ninh Binh and Sapa. The location of this hotel is very good and walking distance from places of interest.

The interior of the room.

It was very central and the staff was super friendly and attentive. The value for money was also great and the rooms were clean.

The room was much smaller than we thought, we barely had place to put our backpacks down. If we had 2 suitcases, it would have been a real struggle. They might have bigger rooms but we booked the superior room. So book a class larger than that if you plan to stay for more than 3 nights or have a lot of luggage.

Clean, helpful and friendly staff.

Everything

Nothing

Excellent hotel with very friendly staff. Would highly recommend

Nothing

Elegant design, friendly staff, close to Hoan Kiem Lake and central location, outstanding service, good value for moneyFree wifi is offered to guests, and rooms at Pho Co Hotel offer a flat screen TV, a minibar, and air conditioning.

The rooms were immaculate and beautifully decorated. The staff were very accommodating and gave us complimentary late check out 30 minute as we had a late flight.

Everything was great staff was friendly and welcoming. Hannah handled all concerns in a timely manner as well as the rest of the staff were very welcoming and functioned well together. Forgot the rest of the staff names but they were all great and would definitely recommend this hotel. And it is very close to beer street.

Very nice location and with the best staff. Hannah organised the best trip to ninh binh for us and was honestly the sweetest. Our room was super nice too!

A bit loud at night but that’s okay regarding the central location.

Amazing hotel, I can definitely recommend this if staying in Hanoi! First of all, the staff were super helpful and friendly. The room itself was clean, comfortable and had everything we needed. Location was really good; lots of restaurants and shops nearby. Also walking distance to Old Quarter and Train Street. Thank you.

The shower was really slippery and toilet facilities a bit small. Sometimes ran out of hot water but not always.

It was a good property and staff was very helpful and very clean bathroom

Nothing

Well located traditional Hanoi small hotel. My room was clean, and reasonably sized. The bed was great - big and comfortable. The staff were wonderful.

Nothing