Heidl Guest House partner with Grampian Hotel

Great location and parking, coupled with a comfortable room and a fabulous breakfast.

Professional polite made to feel welcome

Nothing

Professional polite welcoming arrival

Nothing at all

Cleaning and location

No one was at reception

Welcomed by an ex-Gurkha soldier. This provided something in common, as I am veteran who has served with them. He was efficient and we were escorted to the room within 5 minutes. Breakfast was very good, having filled in a preference form on registration.

Quite a steep staircase to get to the room. Because of refurbishment of doors, ours was lacking a number, though when using keys a digital number is displayed. About a 1/2 mile walk to centre, but that makes it closer to the bus station, Morrisons, Lidl & Aldi.

Excellent Breakfast. Room was bigger than the pictures, comfortable and it had everything we needed.

Just to make sure top of wardrobe doesn’t get missed for a clean.

Lovely property great value and right in centre of town

Nothing

Attentive friendly staff, excellent breakfast & evening meal, close to centre of town

What to say, all at top standard. The standard you get for the money you pay is very good.

Fabulous for the price, clean well equipped and staff couldn't be more helpful, good selection for breakfast too.

Automatic tap in bathroom, placed makeup bag in sink and tap came on, managed to dry everything. Just be aware.

Room was great and the en-suite exceptional. We had Dinner with you as well as Breakfast and all was very god.

More an observation than didn't like: Couldn't make the TV work, seemed not to be a signal Had that been as issue I would have asked reception. --Wasn't planning on watching it anyway as I primarily came for a meeting at the AK Bell library over the road. Maybe a couple of coat hooks by the door would be handy. And a few more 13A sockets. But overall very good value for money and it is clear that someone cares a great deal about the property.

Walkable, near grocery, firm bed but overall a comfortable stay. The breakfast was good.

Could hear our neighbors a little bit

Value for money. Closeness to Station and city centre

The location was great, the restaurant attached to the hotel was sooo tasty.

Nothing

Generous with coffee and milk. Warm room. Got help with the luggage up the stairs.

Had booked the guest house. Went in the front door and no one was there to welcome me. Rang a bell and no one came. Saw a notice to hand in the key to the hotel next door when leaving. Went next door to ask whats going on which meant dragging the luggage over to there. Got checked in.. A notice at the guesthouse to do so instead of at the guest house must surely be common sense to avoid confusion and frustration??! A bad start. Funny thing is that my room ended up being just above the entrence to the guesthouse anyway. Signage of room numbers confusing. Heard other guests talking outside my room in the evening also pointing this out. Booked earliest time for breakfast as a train booked.The breakfast staff wasnt ready and asked me to wait. The butter was cold and therefor hard -impossible to use.. The yoghurt was instead warm. The wi-fi kept closing itself down.

Near bus station clean tidy staff were polite and helpful breakfast was excellent and large yes good hotel will go back

Booked it for a brief night away, Breakfast was good,Room was quiet. Ideal for getting into town centre.

Offroad Parking is limited to 4 spaces for 8 rooms. Mattress was worn out & sagging.

Restauration Rapport qualité/prix

Extremely good value for money and the bonus of the Indian/Nepalese restaurant downstairs made the evening meal really easy and food was lovely. Everyone was very welcoming

Front of the hotel was a little noisy with road noise

Very pleasant stay, close to the town and a lovely Indian restaurant in the main hotel

Pour ceux qui ne sont pas habitués, certaines chambres donnent sur la route principale qui est très fréquentée aussi de jour que de nuit.

Good location - only think breakfast was a bit slow in coming but great hotel and guest house

Nothing it is great

Rooms were clean bed was a bit hard but I prefure soft mattress my prefence plenty tea coffee in room plenty clean towels staff were very polite and helpful breakfast was good plenty choice as well as tea / coffee / juices ect

TV didn't work no cold water in tap all though they did supply 2x small bottles of water was a bit noisy as rooms were quite close together so could here other guests parking was difficult as there wasnt much spaces and had to cross a bus lane to get to parking we were on the top floor with only stairs so found this a bit difficult with mobility problems but as I never informed them of my disability this was down to me .

Lovely twin room, very clean and extremely comfortable beds

Strange smell in the bathroom

Cooked brreakfast was good as was porridge

Prisvärt alternativ, allt sköts från Grampian Hotel som ligger precis sidan om. Nära och bra till centrum och till buss och järnväg.

Mir wurde der Koffer in den obersten Stock getragen, das fand ich sehr nett!

Das Frühstück war nicht wirklich ansprechend und das Bett war extrem hart und unbequem.

The room was basic but very clean the bed was so comfortable. The breakfast in the morning was one of the best I've had brilliant 👏

All good

The location worked well for us as it is close to the car hire place and a few blocks from the train station. Breakfast was very good.

Breakfast was brilliant but thought it would have been handy to have selection slips in room.

TV really didn't work or keep the signal. Wi-Fi was not often on in mornings. Duvet was very heavy

Position and breakfast

The bed was too hard for us unfortunately!

Para um dia atendeu super bem para ficar mais dias eu reveria.

The room was nothing like the photo, newly refurbished absolutely stunning!!

Nithing

Very good choice of food and drinks. The staff were very helpful.

Everything was good.

Location was good. You can walk round the town from here.

The room had a double bed squeezed into it, taking up more than half the floor space.. There was no room to have my suitcase open. I had to heave it onto the bed every time I wanted to get clothes. This is obviously a single room, so should have a single bed. Nowhere to hang anything. The only chair had a broken leg. Luckily I noticed it before I sat down, and asked for it to be changed. This was done, but the replacement was cumbersome, not really meant for a bedroom. The bathroom was weird. It overlooked the yard where people were accessing a shed. Although there was frosted glass, there was no blind or curtain. There seemed to be DIY repaired holes in the wall. You had to go next door to the restaurant for breakfast - which was nothing special. The worst thing though was the door lock. It was just a round knob with a button on the inside - not very secure at all. As a solo traveller, that is the most important part of my accommodation. The staff tried but they need more training.

Breakfasts were amazing and rooms good we had a lovely stay. Indian restaurant was good also .

Bar could be staffed better

Breakfast better than Premier Inn, good selection of food. Location very good for my needs. Room contained a good selection of condiments. Staff were helpful ie carried some bags to room and asked if our stay was good.

The road traffic was a little bit noisy at times when trying to sleep.

Bedroom & shower-room had been recently refurbished. Powerful twin shower heads. Plenty hot water, good strong toilet flush. Very comfortable bed, spotless bed linen & towels. Tasty breakfast, with a good selection of cereals, fruit, & juices.

TV too complicated to navigate, couldn't get any terrestrial channels. No bedside lamp or chair, a foldable one would have been acceptable, as there was no room for a standard chair.

Das Personal war freundlich, das Frühstück gut und das Essen im angeschlossenen Restaurant (indisch) sehr lecker und nicht teuer.

Das Zimmer war sehr klein, kaum Ablagemöglichkeiten. Eine Bettlampe war Fake, gar nicht angeschlossen.

It´s a simple hotel so the room wasn`t fancy or anything. But all we needed was all there and the price was very reasonable. Food - as well as the evening meal in the restaurant as the breakfast were very good. Especially the evening meal (Indian) was delicious! we can only recommend to eat in-house.

all ok. Only parking is a bit tricky. There is a car park but it´s somewhat small.

Nice room quiet at the back of the hotel Good breakfast next morning

A lot of stairs; in fairness the manager took our big bag up to the room!!

Staff were friendly and beds comfortable. Breakfast was plentiful.

It was clear there was insufficient staff. The bathroom had a strong mildew smell and had minor maintenance requirements (broken shower door handle etc). The internet was very poor. No towels provided (we discovered this late in the evening and had to go and request them from next door.

Room and en suite perfectly pleasant

No bell to ring when there's no one on reception Windows and door offer no sound proofing, we were kept up most of the night by other guests being loud

Outstanding hospitality

NIETS

Geen deur in de kast. Geen ramen die veilig zijn, in het ene kozijn zat een scheur aan de scharnier, dus het raam kon er zo uitvallen. Het raam in de douche ging niet dicht. De gordijnen waren niet schoon, nachtlampjes die niet aangesloten zijn op het elektriciteitsnet. Een bed dat doorgezakt is en kraakt. Afspraken niet nakomen, omdat wij hier echt niet gingen overnachten hebben wij geannuleerd. Volgens het hotel zouden wij het geld terug krijgen, dat zou onderling geregeld worden met Booking.Com. Wij hadden jammer genoeg al betaald, want ze reageren nu op geen enkel mailtje meer van Booking.Com. Mijn advies is bekijk hier eerst je kamer voordat je betaald, plus dat de klantenservice van booking.com voor ons in dit geval totaal niets heeft kunnen doen. Zij hebben 4x een mail gestuurd naar het hotel en die reageren niet. Nu is het dus aan ons om contact te zoeken met hun, maar ik ben klant van Booking.com, dus vind ik het niet aan mij, dit vind ik een taak van de klantenservice. Als goede klant van Booking.com vind ik dit een zware tegenvaller.

Neu renoviertes Zimmer und Bad. Fußläufig zur Stadt. Frühstück auf Bestellung am Vorabend im Nachbar Gebäude im Lokal - aber ok.

Clean and comfortable. Very quiet. Free parking. Enormous and excellent breakfast. Indian restaurant on site. Very good food.

We understand that an en-suite had been added to our room and some configuration of the furniture/plug sockets needed to be worked through but not a problem for us

Bathroom was modern

Breakfast wasn’t cooked enough very poor

Clean and well decorated (rm 5), really nice en-suite, the shower was very good.

Very uncomfortable mattress (rm 5), Tv was limited to Netflix, Amazon Prime (didn't work) and Sum sort of freeview which had very limited choice of 5 channels which I could only access BBCiplayer, none of which I was interested in. The Wifi signal on my mobile was very weak and intermittent.

Ottima posizione

Location - newly decorated room

Nothing really - they are redecorating the entrance area which will be good when Completed

Clean

No air con and it was a warm night 6th

The rooms are nice

All is fine Maybe a chair incase one would love to read. The room, bedding, toilets and toiletries are superb

Niente.

Tutto. La pulizia, i parcheggi per l'auto non bastano per tutti gli ospiti, il wifi è pessimo, in stanza non c'erano né l'asciugacapelli né il sapone per la doccia, c'era puzza ovunque

Didn’t have breakfast. That was one of the reasons I marked it down as breakfast was served only from 7.30am until 9am - after a long day at a wedding the previous day and a late return to the hotel, that was too early for us on a Sunday morning.

In addition to the breakfast timings, the place was a little tired and shabby. Cleanliness could certainly be improved.

El servicio fue excelente, amables y serviciales. Habitación amplia y luminosa.

Déjeuner inclus Accueil professionel Propreté Magasin d'alimentaires (Morrison) à proximité, pratique pour acheter de quoi pique-niquer

Parking avec seulement 2 places, donc attention, il se remplit vite Notre chambre donnait sur une rue assez bruyante, pas de vitrage phonoabsorbant aux fenetres On traverse un quartier (ou plutot un bloc) un peu douteux quand on se rend à pied au centre ville

Breakfast

Nothing

Staff very nice and helpful.

Breakfast was very weird and with lack of options and quantity. You have to choose the day before what you want to eat in a paper for the English breakfast. The breakfast takes place in a completely different place from where the bedrooms are (Heidl Hotel) - you eat in a restaurant. Weird vibes at the hotel.

Tæt på byen og stationen

Blev smidt væk fra morgenbordet da en anden gruppe ville side sammen og vi sad der hvor de ville være Mega dårligt varmt vand, blev næsten skoldet da bruseren pludselig kun gav varmt vand. Skete for alle der tog bad

Very nice staff, accomoding and really helpful :)

The room just missed blinds for the windows and the corridor light being on all night makes the room less dark for sleeping :(

Buon prezzo per fermarsi una notte, comodo al centro città e con parcheggio.

Lo staff era poco presente, sia per le comunicazioni pre-arrivo sia per il check-in in sede.

Minden jó volt! A szemêlyzet nagyon jó!😊😊

Das Zimmer war groß & bequem. Tee & Kaffee im Zimmer. Guest House war in der Nähe der Stadt. Personal sehr freundlich & kompetent.

Zimmer war zur Straßenseite & laut weil die Fenster alt sind.

The cooked breakfast was terrible I couldn’t eat it