Atour Hotel Shanghai South Station Shilong Road

Very helpful staff and there was free after 9:30 snacks and porridge as an added bonus Location was ideal as the metro station was near Breakfast has variety of food and different food daily, which was great as we stayed for 7 days Worth for the hotel fee

It would have been super if the gym has a little more facilities And more tea, coffee milk and sugar available in the room

Отель занимается обманом. Предлагаются номера с окном, мало того с видом из окна. По факту предлагаются глухие номера с окном-обманкой, где выполнена иммитация внешнего света. Выглядит все как глухая камера. Попытка объяснить персоналу, что номер не соответствует ожиданиям, не удалась, т.к. персонал не говорит по английски, знает лишь несколько приветственных фраз. Особо недоволен администратором Аurelia. Так лично она не смогла решить нашу проблему. На фото - вид из окна.

The room is clean and functions well, like the wooden floor and comfortable beds. Can notice a hint of cigarette smell, after opening the window and blasting aircon, got better and sorted out.

There's no driveway to the hotel, can only be dropped off by the road, not convenient with big luggages. The restaurant needs to be deep cleaned; during the "late-night congee" time, saw a bug crawling around which was not pleasant experience at all.

Everything was prefect. Staff were very friendly.

Nothing

Las instalaciones y amenidades son perfectas, tiene lavandería sin costo y las máquinas son de muy buena tecnología.

Lo aprendimos tarde, pero para aquellos que tienen que llegar con maletas grandes tienen que poner la entrada del parqueo subterráneo, ya que no tiene acceso directo a la vía pública desde la puerta principal. A diferencia de otros hoteles, el personal habla muy poco inglés, lo que a veces es un poco difícil

Convenient location close to the Shanghai Metro. Large, clean and comfortable rooms with plenty of in-room amenities. Staff were friendly, welcoming and very polite.

No pick up and drop off point at the hotel for travel by private rental/ride-share. Short walk to these pickup points. Plenty of taxis just outside the hotel though.

Czysto, nowocześnie, świetna lokalizacja do dalszej podróży

Szkoda, że nikt z personelu nie znał języka angielskiego

Spacious, excellent facilities. Gym and laundry particularly stood out. The beds were comfortable, quiet at night and rooms well sized

Location is ideal next to the metro/bus station but a little far out for what I needed. However, this is a minor gripe and the access to transport was superb

ความใส่ใจของพนักงาน ต้อนรับ ถ้าพวกเค้าไม่ติดรับลูกค้า ก็จะนำเครื่องดื่มร้อนๆ มาเสิร์ฟให้ การเติมข้าวของเครื่องใช้ที่มีในห้องพักได้อย่างไม่ขาดตกบกพร่อง เตรียมของต่างๆ ที่เป็นประโยชน์ เช่น แก้วชา/กาแฟ ที่คุณสามารถ ชงในตอนเช้า และถือติดมือออกไปดื่มข้างนอกได้ ในเช้าอันเร่งรีบ หรือการเตรียมแผ่นทำความสะอาด โถชักโครกให้ใช้ เป็นเรื่องเล็กๆน้อยๆที่น่าประทับใจ ที่โรงแรม มีบริการ ข้าวต้มมื้อดึก สำหรับท่านที่อาจจะเหน็ดเหนื่อยมาจากการทำงานทั้งวัน และไม่มีเวลาพักทานข้าว ก็สามารถมาทานมื้อดึกที่โรงแรม โดยเป็น Free buffet ตอนกลางคืน ช่วง 21.30-23.00 น. เหล่านี้เป็นต้น

Wifi ไม่ค่อยมีสัญญาณ

Very modern design, completely functional concept. Staff are very helpful and polite. Best location for shanghai south station

Excellent location, friendly staff.

First of all is staff. All of them are very polite and helpful. All facilities are in good condition and especially this hotel has washing and drying machines.

It is all good for me but sometimes I feel like my room is not the proper cleaning.

環境舒適，空間很大

無法直接在飯店門口搭計程車

El hotel es amplio, confortable y limpio. El desayuno buffet es excelente en calidad y variedad. Lo mejor de todo es que está a la vuelta de las estaciones de tren, autobuses locales y de larga distancia, y el metro.

All staffs are very helpfull even I need to buy something on the online platform he help me to translate and purchasing and pay him later also for the room and hotel facilities are in good condition especially for washing machine for free of charge.

First of all we thought that when we booking the hotel in the non smoking room, we will not disturb by the cigarette smell because I am quite sensitive for the cigarette. However, I think it is quite normal for the Chinese people to smoke. It is luckily that inside my room is less smelly from the corridor because some room will open the door for smoking.

Good place

Almost nothing. Nice friendly lady at the replacement hotel (see next point) and that was a nice and clean hotel.

They cancelled my reservation without telling me. They **CALLED** Booking.com to check if I was indeed coming, not me. My phone number is in my Booking profile. Not a word on the app either. They did provide a taxi to a remote branch (half an hour in the middle of the night) that still had a room but that tried to charge me the higher downtown rate. Complete scam, avoid.

I had an absolutely fantastic experience! From the moment I checked in, the staff went above and beyond to make sure my stay was comfortable and enjoyable. The check-in process was quick, and the team was very friendly and accommodating.

Location

Free usage of washing machine and dryer. Clean and well designed room (e.g. wireless mobile phone chargers). Quiet surrounding at night. Robot room services delivery. Good collection books in the library. Easy access to taxi.

The photo listed might be an illusion. The hotel is by the street, instead of on top of the station. Although it is possible to get access to metro, it would require 5-10 minutes walk.

The customer service was exceptional, the location was great, and the bed and pillows were comfortable. Everything was wonderful. Highly recommended! I was so happy that I gave gifts to the front desk staff.