Urban Artisan Luxury Suites by Totalstay

Everything was good

Lack of communication in security fee had to find out about it when I get to the room

The apartment was modern, clean and it had beautiful views of the city and the mountain.

Linen not changed for 4 nights Cockroaches Cleaning was not done properly

It was a lot bigger than expected

The couch has seen some better days

The place was cleaned everyday. The wifi was fast. I cheched in late and the host accomodated giving me the key at aroud midnight; I appreciated that.

The place was infested with drain flies, and the couch was extremely uncomfortable, with a cigarette hole in the upholstery and the couch frame that poking everytim you sat dow. The L-portion of the couch had caved in, making it uncomfortable to use. The overall cleanliness was questionable, and the toilet had a odor that came and went.

The room was very spacious and clean

No staff members came to check if we are safe or not

Close to almost everything and clean

One of the bed is not comfortable

Close to most areas of entertainment and clean

They just need to change one of the bed in room. 701 it makes noise when you turn at night

I would stay there again if it was a different location

That I couldn’t order food or beverage

It was clean.

There was a scent in the property that was a bit off-putting. Please add fragrance diffusers in the room. Linen spray on the sheets.

Beautiful apartment, lots of space. Secure parking and easy access.

Although the apartment was clean and serviced daily, the shower had mould, which is not nice for allergies. The kitchen can use some more utensils.

The design of the apartment

The apartment needs maintenance and better cleaning. The mattresses were not in a good condition and the showers had mould. Bedding and towels is changed every third day only and cleaning is done very shabily. The manager called me after we checked out looking for a pillow.

It was very clean and very central

How easy check in was and how clean and central it was

Location is perfect.

There are no mirrors in the bedroom. That was not good, because my wife was inconvenienced when needed to use one. Blinds on windows need to be dark so one can sleep as much as possible not awakened by the sunlight.

The team was amazing from Lucinda to our assigned guest relations officer, Mr. Edson who were hands on at our need until the very end. The view was to die for at the 7floor view of both the Table Mountain and the Harbour, which was so picturesque! I would definitely sleep here again value for money.

The view was nice. And the quite neighbourhood

Old couches

It is a beautiful set up in the room. The manager there was very helpful and accommodating, I highly appreciate his hospitality. I loved the place and would come back if they improve a few things. It is worth mentioning also that there were some complaints I saw on previous reviews that we did not find because they were rectified, so I like that spirit of continuous improvement.

Though I loved the place, the area is a bit dogy outside, you see some homeless men in the area, and its scary but they mind their own business. Also, that beautiful room had two things I would suggest you improve: the couch is not what you see on the picture because it is soo worn out, you cant sit on it, like totally worn out. The beds were clean and nice until in the morning when we make up bed and realised a big stain on the duvet inner. However, the Manager brought a new one the next day, happy!

Space and comfort. Everything works fine

Uhm it’s value for money so yeah.. maybe hey can have a reception area

Nothing

It was unclean. We couldn't sit comfortably on the couch as it seemed unsanitary. Bathroom was not cleaned properly. I would not recommend it 😕

The view

It was good 💯

No one greeted us at check in or check out despite the fact I followed their request to let them know 30 min in advance of my arrival. Picked up and dropped off the keys with security.

Honestly, nothing

. From the first day everything was off, the checking in process is horrible. Two guys came in our room telling us about rules that we already knew and collected R500 as a deposit for any damages. That alone made us so uncomfortable because why there isn’t any reception for such things to be done at. Secondly, the awful smell that was in our room, very disgusting, it was very hard to even consume anything inside the room. Blinds !!! It’s a no, we couldn’t even sleep properly because of the light that was coming in through the blinds We were told the housekeeper will come after 3 days, second day a lady knocks on our door after 3 knocks she attempts to open, why ?!!!!! Why do housekeeper have keys to our rooms?! Isn’t the cleaning supposed to be done after we have checked out ?! We’re definitely not booking this apartment ever again !

Location

Bedding not clean

It was clean. Security was present and secured carpark. Room was spacious

Shower drain was clogged

That I had access to a verity of appliances

That the rooms weren't sound proof. The shower did not have a rack for my body wash.

Very central to everything and comfortable bed

Nothing. Stayed 17 nights.

Liked the homey feel and the city like street view. Great privacy and comfy

The pans didn't work too well for cooking , would suggest a different make

It’s quietness and safety

The couches are done for and uncomfortable. They need to be replaced.

Location was good and near to where I was attending the event and also not far from the mall and sea ports. The housekeeper by the name of Somz was very welcoming and friendly and attended to all our requests The room is spacious with good ventilation and balcony 👌🏼

Bed mattress not comfortable and sunken sofas. For short stay is ok but for long stay the bed is not good for the back which I believe will be changed

Very clean and nice. And safe.

It didn’t have a full body mirror

The apartment was clean and neatly arranged, I also liked the idea that it was close to town.

The sheets had yellow stains and didn’t notice them getting changed. There were no extra blankets the one that was on the bed ,the red fleece blanket had holes in it and part it torn I noticed it when I had to unfold it to cover myself when the temperatures dropped the other night.

GOOD DAY WE DIDN'T TAKE BREAKFAST BUT EVERTHING WAS VERY GOOD

Sound of machines

The bed was comfortable.

Location was abit offshish, with street beggers sitting next to the entrance of the building.

Safe and very close to Spirit Revalation Church which was the purpose of our visit to Capetown. Nearby shops walking distance. Somz was very attentive to our questions. GREAT CUSTOMER SERVICE

Nothing

I liked the fact that it is a very central location which allows for quick access to the CBD as well as Sea Point.

Nothing really not to like, just that the weather conditions were not favorable to enjoy the balcony setting. Winds were quite strong during my stay which kept me indoors

Cleaned up

The room was a bit stuffy

Some of The cleaners were rude

The shower water runs to the entire bathroom floor

Clean and neat

House keeping a little disappointed I guess because it was the weekend

The location is central, making it easy & affordable to travel to popular tourist attractions in Cape Town. Apartment is quite spacious, and has basic necessities (tv, cutlery, pots and pans, crockery) for a comfortable stay. Loved the fast WiFi, & the safety of the building.

The name and pictures are a bit misleading, it’s not luxury, but good value for money. They could, however, do a better job with cleaning and maintenance- when I arrived the sanitary bin in bathroom wasn’t cleared out; there were visible stains on the cushions and bed sheet; there is a terrible smell coming from an open water pipe outlet in the kitchen (I assume where a washing machine/dishwasher were connected); lots of mould on the bathroom window, ceiling, and tiles; shower drains slowly, so if you open the tap fully, it creates a puddle and the water flows out of the shower.

On line

Location

Everything in the apartment was nice and worked well. The parking and parking security was great, but it has to be as the area the building is situated in is very dodgy.

The physical location of the building is not in a nice area and we did not feel safe at all traveling through the area, especially at night.

It's a perfect place

The place is Windy

It was a self catering

No privacy inside the property and there is no reception desk.

Comfortable place

Area

The apartment itself is beautiful.

It would be great if they could change the beds and couches. The housekeeping staff can improve by cleaning the hard to reach areas.

It was clean, well maintained & in a good location

Nothing

Everything was exceptional ♥️And the host too "Somz" He was very receptive & make our stay more easier & enjoyable

Nothing

Got a warm welcome when checking in . Person who assisted me was patient and friendly . Made sure I was comfortable and everything was in good shape.

Facility has lots of security getting into building, unit and exiting which is great. Surrounding has lots of restaurants and pubs ideal for the holiday makers.

El apartamento tiene un diseño muy agradable, pero lo tienen muy destrozado. El mobiliario deberían cambiarlo, con un sofá totalmente hundido, una alfombra sucia y rota realmente deplorable. El suelo está, además de muy estropeado la limpieza, dejaba mucho que desear, se pegaban los zapatos incluso en la entrada. La papelera del baño estaba sin vaciar y las sábanas aunque limpias con manchas negras. Creo que es muy bonito, como para tenerlo en esas condiciones. El personal que nos atendió muy amable y con seguridad en la entrada.

Que tiene los muebles deteriorados y rotos como el sofá y la alfombra que da mucho asco. Y más limpio

Size and location

There was no washer/dryer and air fryer