Luxee Apartment by Excel

Nothing

Beware if you are booking this property for anything important. My confirmed, non-refundable reservation was cancelled the evening before arrival due to a supposed "calendar error." Strangely, the non-refundable terms only seemed to apply when I was paying, not when the host decided to cancel. The timing could hardly have been worse, occurring during a period of major travel disruption when accommodation demand was exceptionally high. While I cannot prove the reason, the situation certainly gives the impression that my booking became less attractive than other opportunities. A confirmed booking should be honoured. Leaving a guest scrambling for alternative accommodation less than 24 hours before arrival is unprofessional, irresponsible, and completely unacceptable. I would not trust this host with any travel plans that matter.

Great stay as before. Always clean and tidy

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If you're heading for a gig at Silverworks or a conference at the Excel, this is your place Amazing logistics to get to Grennwich or into London itself, transport links are fab. Amazing view from the balcony. All facilities smashing and care taken to make sure I could access was fab. Superb!

All good - nothing negative.

Conveniently situated close to Pontoon Dock station. Checking in instructions were clear. Had a bit of issue trying to lock the door but was resolve quickly. Turns out I need to pull the handle upwards to lock. Some age to the apartment but it was well maintained. Generally clean, and good for living. Showers were good. Bed was slightly small for two person given that both of us were considered small Asian size. Like the balcony space. Facing of the apartment was good, with temperature in summer at 37degrees, this place is definitely more cooling as compared to other units. Pretty satisfied stayed in all.

Nothing much

The flat was clean and well maintained, very good location

Good distance from Excel. Nice to have a full appartment and the balcony is a plus.

Far too warm with only one tiny fan available, not clean after not being allowed into the property until 8pm because of said cleaning.

The large balcony was the star of the property. Location was nice.

Great location for my visit to ExCeL

Great place to stay. Would stay again.

Location perfect 2 min from DLR and we didn't hear trains at all, accommodation spotless ,the host was very welcoming

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Location, safety, facilities

Nothing

地點方便我們去會場 房間溫馨舒適 還有個大陽台 可以吹風運動💪

沒有

The apartment gave me the creeps.

Everything!

Host advised me in writing to tell any neighbors who ask that I am staying with a friend in the building. He wrote that I shouldn't have to answer any questions from them. He provided a web link to the key information. The key apparently sits on the ground next to the post box, where anyone can pick it up. Inside is a key fob that give access to the building that the neighbors inside trust is secure. That didn't make me feel secure at all. You're supposed to mail the keys at check out. This is clearly an unauthorized rental in a building that is understandably trying to stop this kind of irresponsible behavior. I called to tell him that I did not feel comfortable & would like to cancel. He became really unpleasant. I sought out support from booking dot com, but they were given a false narrative.

Perfect location

near to excel

Great location and accessible for travelling around

Nothing

Fantastic, well equipped.. lovely communication

Bed was abit small but the rest was amazing

L'obtention des clés est compliqué.

We had a wonderful stay at the Luxee apartment over the weekend. The host was extremely welcoming, kind, and attentive, making sure all our needs were met. The apartment itself was beautiful, exactly what we needed for our visit, and located in a lovely area. Everything was clean, comfortable, and well-maintained. We couldn’t have asked for a better experience and would happily stay again.

Nothing in particular, but it is located above a train track (track is below) so trains will be passing by often, and they can be quite noisy. Other than that, everything was fine.

Nice apartment good access to transport

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The apartment was very modern and clean. Great location for what I needed. The host was in constant contact to make sure we were happy. Meetings over run, which meant checking in later than planned, but this was no issue. I will stay again in the future.

Was clean and tidy - close to where I needed to be for work

Had everything I needed

Great location and great property the host was very helpful.

The host, David, is warm, welcoming, and friendly. He remained professional and reachable, providing me with relevant information. The accommodation is conveniently located near a train station, making it easy to travel to the city of London and tourist attractions. I was welcomed with snacks in the kitchen, and the place was clean with a nice terrace offering a good view of the city. The location was perfect for my needs—close to transport and within walking distance from Excel, as well as near shops. The apartment was in a modern block, very comfortable, and the host was very responsive and helpful. Highly recommended for both leisure and working trips to Excel.

Near to DLR - but noise wasn't too distracting.

The host Davud, is warm, welcoming, friendly and remained professional and reachable providing us with relevant information. The accommodation is near a train station - easy travel to the city of London and tourist attractions. Accommodation secure and really clean. Furnished with all necessities including a washer/ dryer. Lovely outside place to seat - we did not use it much due to weather although we stepped out a few time just to see London at night. Would love to book this place in the summer months. The host accommodated my elderly parents needs really well, allowing a bit of extra time to check out. Really pleased and happy to have had my parents stay here. I will do it again and again. Very peaceful stay and most definitely beautiful place and very good host.

We were welcomed in with snacks at the kitchen, it was clean, nice terrace with a good view of the city.

The corridor after exiting the lift had a weird smell, but we overlooked it; as it didn’t get into the apartment.

Location was good for my needs. Close to transport and walking distance from Excel. Also close to shops. Apartment was in a modern block and was very comfortable and the host was very responsive and helpful. Highly recommended.

Host was super attentive and accommodated an early check in for a small fee. We were met promptly at the location and given a good talk through access and amenities. The apartment was beautiful, quiet and clean and in a great location. Secure gated car parking was also ideal.

A duvet for the sofa bed would have been welcomed, albeit that we did not raise this as a concern. The parking permit took longer to receive than expected, but was delivered on day 2.

Beautiful apartment, great location, super helpful and supportive host. Perfect for a working trip to Excel.

Excellent location for us for a swim event. Brilliantly furnished with everything we needed and more! Very accommodating and we only booked on the morning of arrival due to our previously booked place not being able to accommodate us.

A minor thing, but it would have been good to be able to get the key as we arrived. We had to wait a little bit to meet the guy to get the key.

Very nice property which was clean and well presented.

Train passes just below the window - not good for light sleepers. Too much air freshener smell - would have been much better to be odourless.

From us booking David conmunicated with us so well in terms of confirming the address, a picture to show where we should go, and ensuring he was there for us arriving to be able to collect the keys. The apartment was very clean, spacious, even the small things made a difference like the TV had every app possible, ice in the freezer, towels as well as spare ones, smells great and looks brand new. Great value for money and will definitely be staying again.

There is nothing David could improve on, the whole stay was amazing and if we had any questions he was available to contact.

Location, view, amenities, accessibility, welcome

Can be noisy because of the train passing below, the host offers earplugs.

The host was excellent, very informative and ready to help whenever we needed. The location was great with easy access to the DLR and a few minutes in a taxi to the Excel. There were also some goodies on arrival which was a lovely touch!

Nothing

Perfect little apartment with every you need. Great host and was on call anytime if I needed anything. Our van was too big to get in the free carpark so had to park on street which was fine until 8am. Got a ticket as we were 5 mins over so be careful as they were on it. Check out wasn’t until 12pm so was lovely not to rush on the last day.

I had a wonderful stay in the Luxee Apartment. The location is on walking distance of the Excel Exhibition Center. The apartment is bright and shining with all comfort needed. Top of all was David, the best host ever who is really caring about the well being of his guests. A warm welcome and the home feeling stay is so important. The DLR metro is in front and in 27 minutes you arrive in the heart of London. Very easy! The London City airport is nearby. The isolation of the apartment is well done, so there is no bother of any noise. I will recommand this accomodation to all of you. And I wish myself... to come back to the Luxee on my next visit to London.

Nothing at all.

A lovely location with easy access to the city. We connected to O2 for family time.

Accommodation was clean and extremely well appointed. Location is less than a 2 minute walk to Pontoon Dock DLR. Secure car parking. Staff extremely friendly and accommodating to changing arrival time.

Beautiful, neat apartments in a great location with an extra large terrace.

The sound insulation of the walls could be better.