Nesta Hotel Hanoi

Mon arrivée très tardive, ils m’ont accueilli avec le sourire

C’est une baignoire douche comme je suis Grand, c’était un peu juste le tuyau de la douche juste ça mais bon c’est pas un problème

Lucas was awesome! He arranged anything that we needed, very helpful The scenery was amazing.We stayed in a pod that was very modern and clean with a great tub and very comfortable bed Location was great and they had scooters to rent to explore the area. Grab was also available and inexpensive

The food was just ok. It would have been nice if there was more storage for luggage and a place for hanging clothes and towels. A few more lights would have been helpful too.

Buffet

The hotel is very worn and dated, the carpets were stained and ripped, no attention has been given to this hotel.

The breakfast was very good. A wide choice of food styles.

Lack of hot water until reported.

Conventient location,warm service and food is good for room service. attached the menu for someone who need it.

faclitied may be not modern and decoration is liite bite old.

Location and staff great

All good

The hotel staff were lovely and helpful. Room was a good size and clean. Facilities in room and bathroom were good. Nice hotel. Was noisy outside, but that's Hanoi. And

Breakfast could have been better..more variety.

Nice location just a little bit out of town (for a bit of quiet) but only a 20-30 minute walk into the old quarter. Staff were super helpful and attentive and the whole property was good value for money. I'll definitely stay again.

朝食も美味しく、壁紙が一部汚れている以外部屋はとても綺麗で、アメニティも整っていました。

Top Frühstück, sehr auf aufmerksame Mitarbeiter. ²

スタッフがフレンドリー。 レートチェックアウトが許可された。

We had a really nice 2-night stay at Nesta Hanoi hotel. The room was spacious, with a nice view from the windows and comfortable bed. The hotel also provided a fruit plate each day and also laundry, and responded to any requests very promptly.

Only one elevator seemed to have been operational, which caused some waiting time, but was not a huge problem.

Phòng có cửa sổ thoải mái

Ko có

The room was big and clean and the bed was large and confortable. Breakfast is plentiful and addresses a wide range of tastes.

Location is great. Close to the Train Street and walking distance to the lake at the old town. Breakfast is wonderful with a very huge buffet full of fresh and tasty food . All the staff are great and super friendly

Furnitures in the room are a lil bit hold and need a renovation

Only pillows . I would like it a little bit softer.

朝食付きプランだったのですが、早朝出発で時間が早かったため朝食を諦めていたところ、チェックアウトの時に朝食バッグ(パン、ジャム&バター、ヨーグルト、バナナ)を人数分用意してくれて嬉しかったです。シャワーのお湯の出も良かったです。スパマッサージはかなりお値打ちな上に宿泊者割引があるとのことで、時間があったら利用したかったです。

特にありません

I recently had the pleasure of staying at the Nesta Hotel, and I must say, it was an exceptional experience from start to finish. The hotel's quiet location provided the perfect retreat after a long day, and the staff were absolutely fantastic - friendly, helpful, and went above and beyond to make sure I had everything I needed. The room itself was a haven, with a large, cosy bed that was perfect for a restful night's sleep. But what really stood out was the food - the breakfast spread was amazing, with a wide range of delicious options to suit all tastes. The hotel's location was also ideal, being just a stone's throw from the train station and bus routes, making it super convenient for exploring the area. With its perfect blend of comfort, convenience, and excellent service, the Nesta Hotel is definitely a top choice for anyone looking for a hassle-free stay. At a very reasonable price. Highly recommended!"

Everything was perfect.

Very helpful front desk, especially to the lady Thui.

The Wifi in the room don’t work, especially in the evening when everyone is using it.

Breakfast Buffet was very good

Being able to see out from my room window

nice and clean

hot water runs out fast

Good hotel in area near train station. Large hotel with all needed facilities available. Good breakfast with lots of options. Comfortable rooms. Friendly staff with reasonable English. Near a big park for some quiet moments away from the daily Hanoi noise.

Surroundings of hotel are a bit messy, but a lot better than the big mess in the old quarter.

The staff were amazing ! Very helpful. Rooms were spotless. Plenty of choice for breakfast. Central location not far from the train station.

Spacious rooms, good breakfast

Rooms are a bit run down, water flow is irregular. No Gym available anymore although advertised

Everything

Nothing

Good location near to the 2024 Hanoi Marathon start end point. Very friendly & helpful front desk.

Need to upgrade if want to have private bathroom attached. Room renovation design dated. Toilet bidet not working.

They accomodated us when another hotel let us down at 1am, they staff were brilliant and very helpfull. Great size room and very comfortable large bed.

N/A

Was generally all ok until check-out...

I would have given this 7 or 8 out of 10, but for the terrible check-out experience. We had accidentally spilt a small amount of tea on the bed sheet, which any hotel with high quality cleaning products would have been easily able to remove. At the check-out, the lady on Reception told us we must wait whilst it was inspected. She kept us there for a long time and where we enquired what was happening she proceeded to shout at, embarrassing us in a lobby full of guests and told us we could not leave. It must be very common for spills on bedsheets and never before has any hotel refused to let a guest leave because of it. she was shouting at the hotel porter / doorman in Vietnamese (presumably instructing him to not let us leave). We felt very intimidated by this. After a long wait, and again on us asking what was happening, she told us we needed to pay for mini-bar drinks. We categorically told her we had not touched any drinks from the mini-bar and asked us what we had apparently drank. She made a phone call and told us there is a bottle of water in our bin. This was from another hotel (all the hotels, restaurants, shops use the same couple of brands of water). We explained it was from another hotel and asked her to have the mini-bar checked. After another few minutes, she finally confirmed they would be able to remove the stain (not the slightest bit surprising) and that we had not drank anything from the fridge. As we left, she started apologising, but at this point it was all too late and the damage was done. It is simply unacceptable to shout at any guest, especially when we were being polite and further so in front of other customers, and refusing to let people leave the hotel.

friendly staff

na

Good location to my working place. Staffs are friendly. Room is quite big.

No hot water when I arrived. But they fixed it for me. Room is dark.

Facilities are new and clean.

Outside is little bit noisy(especially chickens voice).

We stayed at Nesta Hanoi twice, from 7-8 July 2024 & 10-11 July 2024. The location is quite convenient in Hanoi compared to other locations near tourist attractions, which we know very noisy. Type of room we chose was corner, offering views to South & East. Modern facilities, unique docoration, also provide good service. As Muslims, Nesta caters to our needs with various halal options, incluiding rice, eggs, fruit & bread. Moreover, the hotel’s location is near halal restaurants.

During our second stay at Nesta Hotel, we encountered several issues that impacted our experience. We checked in around 9 pm, & receptionist we interacted with was less friendly than we had hoped. The room we assigned had a less-than-ideal location, with a wall obstructing the view. Additionally, the shower in our room had low pressure. As Muslims, we found the breakfast options to be limited.

The room was clean and big space. The hotel was near Japanese supermarket walking distance. I highly recommended.

The hotel closed during late night. If you back to the hotel very late night. You have to knock the door and call the security officer inside the hotel.

location

facilities and surrounding areas

Location

Surrounding areas.

Breakfast and location is good and comfortable

Not at the moment

Near the location that I want

Old area

Near my desired location

Old and discomforting bathroom

This hotel is wonderful, the staff is very kind and helpful, we love to be there. The breakfast is very good with all International kind of breakfast. The room is very good with japanese wc and veey clean.

Excellent experience, friendly & efficient staff, went opt of their way to help me, would highly recommend!

All perfect

Nice to have a welcome drink, good beds, large bathroom. Very good selection at breakast. All staff were helpful.

Nothing

The rooms

None

The employees were all so kind. They helped me with all my extra requests without a hiccup. The bed was very comfortable and the wifi worked perfectly. The breakfast had great Asian and western choices that were a little different each day. The location could not have been any better.

Extremely nice staffs. Clean hotel.

The room is spacious and clean. The bed is big, can fit with 3 adults or 2 adults witb 2 kuds.

Location is a bit distance from the main tourist spot./city centre.

The staff service is good, and the room is nice.

Very friendly and helpful staff, we needed to change rooms due to a late reservation but this was dealt with smoothly and efficiently. Staff were knowledgeable and helpful in proving assistance to get around Hanoi

Location was a bit busy but no problems with noise once inside hotel

Very comfortable, convenient and quiet hotel. Staff were all very helpful and friendly. l love the location near large local park and lake

Reasonable price, large and clean room

Great hotel service with friendly employees as Thuỷ and Việt

staffs are very kind, room is very clear. Shower is good.

Location

The water from the shower head is weak

Location was decent with many coffee outlets and small eateries around. Full marks to the service level and particularly the manager Ms Huyen Nguyen who was kind enough to agree to an early check in and late check out

Location was decent with many coffee outlets and small eateries around. Full marks to the service level and particularly the manager Ms Huyen Nguyen who was kind enough to agree to an early check in and late check out

Breakfast was very average and repetitive

everything

nothing

The location at the stuff they are friendly

The room smells bad, not a lot choice for breakfast. The gym closes. Not any facility as a 4 star hotel.with same price we can have a better choice

great rooms and excellent breakfast

soundproofing could be improved