DoubleTree by Hilton Biloxi

Clean

Nothing

N/a

N/a

The location

Chose room with a view and no refrigerator or microwave but the staff accommodated.

Staff was friendly

Bar soap to wash hands. Toilet only holds about 3 ounces of water. Beds were hard as a rock. The thermostat didnt work. Was stuck one one temperature the entire time.

The Pool Area.

The room wasn't clean as I expected. The chair in the room was full on stains. The light fixture blinked on and off. The toilet had rust stains. The bedspread had a stain. It needs updates bad.. I took it upon myself to go purchase cleaning products from Dollar General and clean it myself.

Everything!!!

The staff was friendly

It was a nice day I just personally feel that this motel is overrated it's not is spectacular as it made out to me

The property was very convenient to all the eateries and activities. The property was in a safe and secure location and was very clean and well maintained.

Not sure if it was the room I selected but it would be great to have one if not both a microwave and refrigerator.

It was a close to the beach

The room did not have a refrigerator. The room did not resemble the one I selected.

We always stay at the Double Tree while visiting Biloxi. It’s in the perfect location. The staff is always great and very accommodating. Zamya was great!! She went above and beyond to make sure our stay was perfect.

I dislike the fact they removed the refrigerators and microwaves from the rooms.

The people are friendly, helpful and professional. The place was clean.

No fridge No complimentary breakfast

Wonderful location with a great view

Location

The Gulf view didn’t have a refrigerator or microwave. I requested one and it took from 10a-7p to get them and once we got it the microwave was broken. This made the trip a bit inconvenient due to having to throw food away. The staff especially the night auditor was excellent from arrival to departure.

Briar at the front desk was awesome very professional

The foyer, because that's all I was able to see!

I didn't like the fact that I booked the room and when I arrived to check in the associate at the front desk stated that the system was down company wide. We drove from Alabama and waited 2 1/2 hours for the system to come back up. We eventually had to cancel and book another room about 5 miles away from the casinos. I was very disappointed!!

Nothing. Didn’t get to view the property

The system was down intentionally and didn’t have an ETA when it would come back up to check in. Had to find elsewhere to stay since I’d drove 5hrs there.

Proximity to everything.

N/A

I like that the staff was friendly on both arrival and check-0ut.

For what I paid, the room could have been a lot better. The price was way more than what the room was worth. The mattress was lumpy.

No hot water, sheets were a bit dirty, no refrigerator in room

Everything was great.

N/A

It was very clean

Nothing

Just the cleaning

No microwave or refrigerator and no comp. Breakfast

The location was very satisfactory for the fireworks display

This hotel did a great job accommodating so many people this week! The room was in great condition, with great cable TV and many little plug ins to meet your needs. The room was spacious and they made sure I had a refrigerator and microwave in my room due to medical reasons. The customer service was great too! The breakfast that is included with some of the rates was good. It had a flaw or so but made up for it as the week progressed. Overall, I would give the hotel a 4.8 rating and will be returning this week :)

Great

The staff was very friendly and helpful The dining area was clean & nice Clean facility

Some of the fitness equipment need repaired and the dryer in laundry room

The Ocean view the dinner was very good and the pool side seats. Nothing really

Nothing really.

Location

Quality

The staff was amazing !!! Awesome view. Pool was clean. Breakfast was amazing.

There wasn’t anything we didn’t like.

The bed

The girls attitude at breakfast. We had never received a breakfast voucher before and didn’t know how it worked. When we told the lady at the counter. She was not helpful and told us there was no buffet. We travel a lot and we will NOT visit your hotel again!!!!

staff all seemed nice

pool was closed. floors/surfaces were filthy and things were falling apart (such as the handrails in one of the elevators). such a big deal is made on the website about paying extra for the breakfast but I have seen free continental breakfasts with better selections

Location, parking, view.

Staff was very helpful

Ran out of toilet paper in room and staff was unable to provide me with more due to it being locked away and no manager on scene

Beach, Close location to excellent restaurants

Pool was temporarily closed first day of stay

The cookies that we got at check in were quite good, and the food we had for dinner was excellent.

There were a few lights in our room that were out, the lighting could have been better.

Proximity to the baseball field

Day shift tells you one thing and the afternoon says something different

The location

The price was high for a basic room without a small fridge. The cheapest hotels have small refrigerators and microwaves these days. For almost $400 a night you would assume the Double Tree would have done some updates to include a small fridge and small microwave.

Beautiful view of the ocean

First time I have ever stayed at any hotel and not had a refrigerator, I’m diabetic and need my insulin refrigerated, had to keep it in an ice bucket overnight, now maybe I missed the fine print and didn’t see it didn’t come with one, people like me it could be come a deal breaker

Checking in was easy. The chocolate chip cookie was good too. Our room was bigger than expected. My husband loved the pillows. I liked the Crabtree & Evelyn toiletry products provided for our use. This hotel was across the street from the Beau Rivage Casino. The breakfast the next morning was available for an additional charge. We would stay here again. All members of the staff we met were very helpful and friendly.

We only stayed one night.

Location,friendly staff and service

The pillows was a little uncomfortable but they brought some that met our expectations

Clean Property

The pool was not up and run or hot tub

Location

This hotel is worn out and beat up. Needs renovation badly. The carpet and furniture in my room was stained and gross. The wood furniture had huge scratches and chips. The bathroom was ok. It looked like it may have been renovated somewhat recently. But both the sink and shower drained extremely slow and left me standing in a tub full of dirty water by the end of my shower. The room had no drawers. Literally no drawers. No dresser. No drawers in the bathroom. And the closet was tiny. So weird there was no place to unpack. Rooms were also loud. I was on the 8th floor on the back side and could hear the street traffic and hallway noises. The lobby and bar area look newer. Diamond and gold guests got one free drink a night which was nice. They had a good size patio on the beach side. The “restaurant” was really just a menu at the bar you could order from. No wait service. Also, the only place you can see the menu is at the bar. There’s no info in your room or online. You have to wait in line at the bar to see one of their two only menus. Overall it was as if Hilton had abandoned this hotel and was allowing it to just decay till they can no longer get money out of it.

Location

The rooms had no microwave or small refrigerator

Sitting in the lobby

Paid breakfast limited handicap parking only a few TV stations to watch.No local news stations

Everything!!!

No problem getting to it

Needed to be cleaner floors and needed to be dusted better

Location

Bed was very uncomfortable. The breakfast was terrible overcooked eggs grits were dry. Fried steak was cold. Gravy was cold. Definitely was not worth the cost. 

Location

Room to small

Bathroom facilities were good. Bath towels were wonderful! We were given 2 warm wonderful cookies and 2 waters upon checking in.

A/C Unit was not working properly. The room was 60 degrees when we arrived and could not change. Maintenance tried to help but could not get the wall control to match the actual wall unit. The unit did not cycle through the night.. The night reading light on the right side of bed did not work. There were many kids with the BETA CLUB convention who were a bit noisy into the night (running up & down halls, etc.) We did report this to front desk, and security did speak to them about it.

I was dissatisfied. I booked because of the hot tub Spa that is not working. That is the only reason I booked there.

The only reason I booked, there is because of the hot tub spa, which is not working and I am not happy

Close to all entertainment

Walk in entrance from the street

Nothing

They tried to over charge me, price on booking was one price and the hotel tried to charge me more, please check your receipt after leaving this place!!!!

Nothing

They tried to over charge my credit card both nights!!!!!!

Never had hot water, either cold or at best lukewarm. Carpets and furniture stained. AC so loud it would wake you in the night. Pool area and poll/ hot tub all closed without any notification when making reservations. Breakfast buffet dishes were wet and had food still on them had to clean off with napkins to use.

Delicious yummy omelette.

Coffee service it's not replenished in a timely manner.

The room was clean and the beds were comfortable.

There was no mini fridge in the room so we had no way to keep our drinks cold. It's a minor grievance though and it didn't effect our opinion on the overall stay.

It was clean & convenient location to my event

Good

Have microwave and Refrigerator

As a lifetime diamond member with Hilton, I get to stay in many different properties and have stayed at this one over the years since it began as a Doubletree. It used to have pretty good service, but not that much anymore. For instance, the kitchen is poorly run and last week when I stayed here, they said that they didn’t have any hot food available as soon as I came to the counter to order at the bar. This week I ordered their shrimp… which is really good when it’s available… annnnd they gave it to another customer. Totally forgot about my order. Unacceptable service. Just not feeling it here anymore.

I thought there would at least have a continental breakfast, because of the overcharging for the rooms.