Phoenix Palm Motel

Spotlessly clean, caring hosts

Nothing

The staff were lovely. It had everything we needed. Nice and clean. The beds were comftable, it was nice and quiet. The location was great. I will stay here again.

Nothing

The rooms were clean and spacious although I noticed the floor under the bed hadn't been vacuumed. The kitchen was great with full size fridge and proper stovetop and oven. Bed was comfy.

Nothing stood out.

We liked staying there because it was close to where we were going during the day. Also has close access to the motorway and not far to Remuera shops.

First impression driving in the entrance is that it is in need of some attention to the surrounds and grounds!

Closer to the location that I was staying at! Also a nice area

I didn’t like how there was no duvets on the bed just a sheet and a fluffy blanket. Shower doors were not that clean.

Great location, quiet and comfortable.

I would have liked a dishcloth to wipe down the benches.

The location to shops and SC Hospital was fantastic

No smart TV, so no Netflix

Fantastic facilities. Great location . Great price. Very helpful and friendly owners.

I loved the fact we were going to be late to check in . I rang and it wasn't a problem.

Great location, very quiet and convenient. Friendly staff and lovely refurbished unit with all you could want including oven, air conditioning, bath and comfy beds. Parking right outside unit. Would highly recommend to others.

Fridge a bit noisy in lounge where bed was. Limited sky channels. No milk provided so would need to provide your own (creamer in packets instead)

Location is ideal! Hotel is clean and tidy, and staff is very friendly.

They need to upgrade their TVs to smart TVs with Chromecast enabled.

Location and very quiet able to get a good sleep, friendly staff

Some attention to detail with cleanliness of the unit could be improved.

great location

our room had an extra bed which was very hard single bed

Room was clean, and definitely value for money. Location is very central and close to eating places and supermarkets. Convenient for visitors on a short stay.

Room could do with some paper towels, tissue boxes may be ....

N/A

Air conditioning unit was directed straight onto the bed and had t be turned off in spite of the heat

Great, quiet, off street location, easy walk to the BP for any needed supplies. Easy walk to public transport. Free parking. Tidy and clean. Value for money for a one bedroom unit and full kitchen. Nice friendly staff/owner, made sure to come and say Hi and check we had a good stay.

Had a parking right next to our room. Was pretty good value for money.

The fire alarm was making a single beep sound after every minute or two. That was so annoying, we only found that out when we were about to sleep and there was no staff so couldnt ask them to sort it. It was pretty hard to sleep cause or that.

Good location but unlikely to return

Beds are way too hard

Location was good, having 2 doors was great for airflow and keeping room cool, the roller blinds excellent for privacy and bl8cking out sun.

Not clean, fridge not wiped out, dishcloth looked like it didn't get changed, no milk,, no tea towel, bed was hard pillows weighed so much, the shower inside was just awful, and the drainer had someone else's hair still in it. Shower door didn't close properly and toilet seat loose.. we had to ask for new towels and tea n coffee wasn't topped up. As I was in Akl for an eye procedure I spent most of the first day in the unit..

It was close to the hospital and restaurants

Nothing

Very handy to the hospital Great value for money The owner was very helpful I really appreciated the care and service

Nothing it was perfect

Same as last review

Very Quiet location

Clean, Tidy and polite staff.

Could change over linen more regularly including towels.

I like it is central, staff are friendly, I live in Wellington stay often when catching up with family. It is private and quiet. I like it has units with good kitchen facilities.

No comment

Rien d'extra à mon goût.

Tout

Spacious apartment with good full kitchen (not many short term rentals have an oven!). Location really handy for Greenlane train station and an easy walk to Woolworths for graceries.

Shower door did not have seal at bottom and so leaked water onto bathroom floor every time it was used.

The shower system needs to be looked as as it is leaking water into the kitchen

Location and facilities

Could have had better housekeeping

Location

Super motel as always, clean, comfy and quiet. Always stay here when in Auckland. Great value for money. Highly recommend.

Very comfortable and tidy motel to stay in - great location for what I was wanting to do during my stay.

Good location

We stayed 3 nights but our rubbish was never emptied nor were our towels changed. The bedroom needed vacuuming when we first arrived.

Centrally located, 1 bedroom apartment.

Door was difficult to work out if locked. Cobwebs in the bathroom, baby daddy long legs hatched on the ceiling while we were there for 2 nights. Dead ants perhaps they had sprayed recently but not wiped up. Elements and shower needed a good clean.

Clean and all you would need for a day or two. Loved the parking right in front our door.

Locking the door was a bit tricky, but we figured it out.

Clean and tidy. I asked for a late check in and they were very accommodating.

The bed was a bit hard for my liking but still didn't prevent me from having a good nights sleep

Very helpful staff providing me with an iron and ironing board

We enjoyed five nights at the Phoenix Palm Motel. Usshan and his team were very good hosts and extremely helpful throughout our stay. The unit was quiet, modern and well-fitted out with everything we would require and there was plenty of hot water. This motel was well placed for our needs and there are plenty of food options including a supermarket close by in Remuera Rd. We'd certainly consider returning.

This is not so much an issue with the Motel and is only a minor consideration. It is located directly opposite an Intermediate School. Getting out of the drive-way about 8:45am on week days was a bit of a challenge with a lot of traffic coming and going and people dropping of children for school. It's also adviseable if driving that you keep Google Maps on as there's some fiddly navigation around the roads if you don't know the area well.

Quiet property, comfortable unit and a great location

Quiet, clean and comfortable in a great location

Nice place. Comfortable beds. Good value for money.

Close walking distance to Ellerslie Racecourse.

Manager friendly man very helpful

Bed was abit small feet hanging off end

The unit was spotlessly clean, the staff are helpful and the location is in a quiet street but close to arterial routes.

Nothing

location was excellent.close to shops and petrol station.room was fine.

only negative was could not sky to work and the shower slider needed adjusting.

Location

Noisy car park

Clean linen. Clean room.

No hairdryer. 3 hangers!

Great location, great value, friendly, spacious, good size, comfy beds

The bathroom could have just been a bit cleaner, the toilet hadn't been cleaned as there was still a deposit in it, a few dead bugs on the bathroom floor and spiderwebs and only 2 towels when 3 of us were staying. I did wonder if they had just done an outside clean and that is why the dead bugs were there, otherwise the rest of the place was clean and tidy

Comfortable bed, and good shower. quiet location but close to motorway. Staff friendly, quick check in.

N/A

Single bed not that comfortable

Fantastic location, clean, tidy and probably only recently refurbished. Water pressure in the shower was exceptional.

My only issue was there’s no way of knowing if the room has locked when inside because in order to check whether it’s locked, it opens. Instructions on rear of door poss or fit a safety chain to doors. The tv was tiny although I didn’t need it.

Great location for an event we were attending

Beds weren't very comfy and the rooms are a bit tired

Better than expected, all modern and clean, kitchen very good, beds very confy. We only stayed for one night, so though the lounge is small (we had a bed in the lounge rather than a sofa), we were comfortable enough.

Room door a bit weird to lock.

Clean, and everything you need.

Very clean and spacious room. Train station just a couple of minute away - very easy to get in town.

Exceptional service on our weekend away. Nothing was too much trouble which we were much appreciated of. Super quiet location and with everything we needed. Immaculately clean. Fantastic secure parking outside unit. Certainly be staying again.

Great clean, quiet units. short distance via Uber from Eden Park

pillows were a bit big for me! and shower had a jet that didnt shoot straight and made a messon the floor, but genuinely great value for money.

Location

Price difference vs booking.com Didn't feel clean

was clean, tidy, everything you need

just the bed and pillows let it down, was really uncomfortable

Friendly staff, clean rooms and bathroom. Beds were comfortable. I bit of a walk to Mt Smart but very manageable

Excellent location, loved cafes & access to public transport! Staff very informative & helpful!

Friendly, helpful manager. Clean, tidy, comfortable facilities, exactly what we needed.

It was fine, nothing wasn't good.