Era Cruise Lan Ha Bay

Las instalaciones son excelentes. El tamaño de la habitación, la cama, la ducha, el jacuzzi, perfectos. También la terraza de arriba, muy disfrutable.

La comida es mediocre, algo que no esperarías con el precio que cobran. En la cena nos sirvieron un cordero gomoso, difícil de masticar. Poca variedad en el buffet. Postres solo un par de dulces y frutas. Mi pareja es celíaco, algo que avisamos con antelación. Apenas le cambiaron un plato de la cena (pollo en lugar de pescado empanado). Lo demás era todo igual y le decían que no coma el pan. Los empleados intentan ser atentos, pero te dicen a todo que sí aún cuando no entienden lo que les dijiste. La mayoría no habla inglés. Las actividades son un fiasco: la “pesca de calamar” es que te dan una caña sin carnada desde la borda y te dicen que esperes media hora, por supuesto no pasa nada. La “clase de pintura” es poner un sello en un papel. La “clase de cocina” es envolver cinco ingredientes en papel de arroz. El kayaking es lo único que vale la pena. El “swimming” ni se les ocurra! La bahía está totalmente contaminada y llena de aceite y basura de los barcos, algo que no te dicen. Pero lo más decepcionante es realmente la comida. Por el precio me pareció una vergüenza. Así como que te cobren hasta el agua y el café. En definitiva, por los paisajes y la experiencia, busquen un barco más barato.

I was asked to pay additional Dollers then I was committed by booking.com by giving reason of exchange fluctuation between VND and usd. I had lot of arguments on this issue and said when I got rate in usd and paying cash in usd then how does the fluctuation effect. The lady there was not ready to understand the simple thing.

Wir hatten das Glück die Perl Suite zu buchen, das größte Zimmer des Bootes, inklusive wunserschöner Terrasse. Die Mahlzeiten, das Personal uns das Program was geboten wurde war prima, es kam keine langeweile auf. Auch um unseren anschließenden Transfer auf die Insel Cat Ba, wurde sich gekümmert.

Es gab nichts.

The staff were amazing, and the dinner menu was delicious. Breakfast was not interesting

I booked the Presidential Room, which was situated directly next to the elevator, so all you could hear was the elevator alarm going off constantly. The aircon inside the room was terrible. I had to ask for a fan, which didn't make it better. They advertise the cruise as 3days/2nights 5 stars , and i paid 20 million Vietnamese Dong just for this accommodation. Sadly, I have to say that it was not worth the money, and I will definitely not come back to this boat again.

Great staff, confortable room.

Air conditioning broken, a generator boat was attached to our cruise generating a lot of diesel smoke.

Room size and location

Miss Indian Food

Great staff

Everything was top notch

All was good except dispite receiving WRITTEN advice that all meals were included in the price, on the day of arrival we were told that by Venus that we would need to pay an extra $150us for onboard food. Dispite showing Venus the written quote stating all meals included, Venus said that Booking.com had made the error and that I would have to be sorted the matter out with them. Venus checked with Booking.com but they refused to accept responsibility over the phone. Very poor Booking.com. I travelled all over Vietnam booking everthing I could with Booking.com. Do not use them as they do not honour their quotes. I will downgrade Booking.com where ever I can.

Loved it all but experience with Booking.com left a bad taste the whole trip.

Big luxuries rooms

Rubbish in the water

We had a great 1 night stay on Venus cruise. We were in the Pearl Suite and the views of the bays were phenomenal. We received excellent knowledgeable and friendly service from Huan and Owen. The food was great too & good activities of kayaking and cave visit. We wish we could have stayed for 2 nights to make the most out of the ship.

The overall experience of staying in a cruise in the Halong Bay was good. Rooms with balcony was good. Food was mediocre. Dinner was served cold. The whole concept of happy hours was a total ripoff and paying for the drinking water at the table during lunch and dinner seemed ridiculous. For the price we pay to stay in one of the luxurious cruises, there could have been free water atleast and some entertainment in the night like other cruises near by. I will surely go back to Halong bay again but will stay in a less fancier cruise than this one.

The boat is very clean and comfortable, beautiful rooms.

Witnessed staff throwing broken furniture Into the bay which was very shocking - there was a lot of rubbish in the water and there is no wonder.

Average breakfast lunch and dinner were fine

Had to pay for coffee and water at breakfast lunch and dinner. Not really a cruise, boat only moved for approx 2 hrs over 24 hrs being older we weren’t comfortable with the off boat activities and there were virtually no on board activities. Phone in room did not work and staff were unable to fix. If I knew now I would have organised a day cruise where the boat actually moves and you can take in all the wonderful scenery.

This is the best cruise I would suggest people. The hospitality is unbelievable and staffs were really polite and good. Mr. Owen, handled us really well. He arranged us a special candle light dinner because it was our honeymoon. Thank you so much for a wonderful experience.

Great size rooms, great views.

Era is now Venus, definitely recommend doing an overnight cruise to really appreciate the views and have quality time but I don’t think you’d need 2 nights IMO. I would not recommend booking with booking.com (I usually use them and will continue to do so) but it was not clear IMO exactly what was included- I thought spa bath would mean bath in room and was under impression this included all meals- Wrong, was additional costs which we incurred. The spa jets didn’t even work in bath! The food wasn’t up to much for westerners, the itinerary was quite rushed, cooking class was bit disappointing just showed you how to make spring roll. Tai chi at 6am for 15 minutes- unless you’re an early riser is it worth getting up for? Don’t get me wrong I really enjoyed the whole experience of the cruise just want to make sure others check exactly what they’re booking. V overwhelmed when choosing which cruise I think they’re all pretty comparable and although the ship looks amazing it’s all really about the views outward from the boat! (Rooms were great size decor not as on pics) transfer costs were expensive I would recommend just getting a grab or taxi rather than arranging with cruise.

Our experience with Era Halong Cruises was fantastic! What truly stood out was the impeccable hospitality and attentive service provided by the staff—they went above and beyond to ensure every guest felt welcome and well-cared for. Our cruise struck the perfect balance of comfort and exclusivity, never feeling overly crowded, which made the experience all the more relaxing. The amenities onboard were well-appointed, offering everything you needed for an overnight getaway. There was a range of activities to participate in whilst on board, making it an enjoyable experience for the whole family. Overall, we had a fantastic time and wouldn’t hesitate to recommend Era Halong Cruises to anyone considering exploring this part of the world.

Obviously the location is absolutely stunning, but the boat itself is beautiful. Our room had enormous windows and a view that nearly made us cry. The windows are mirrored on the outside so you can sit in your jacuzzi bath and watch the sunset without any other boats seeing in.

The boat was great and reasonably new. Rooms were clean and large! Greats views everywhere and lots of activities to do. Food was exceptional and lots of different seafood!

Buffet lunch and brunch was delicious with a good spread of dishes. Rooms and bathrooms are huge and very newish.. Balcony with 2 chairs was a good experience. We had booked 2 family rooms. During check in we were told that we had been upgraded to the new cruise ship Venus. That was a pleasant surprise. Everything was very well coordinated and safe. Sufficient drinking water was provided during the stay.

Activities were jam packed. With not much time to just chill and laze around. 7 course sit down dinner was too much food considering we also had spring tools and other nibbles with drinks just before the dinner. Instead of a sit down dinner, a traditional Vietnamese buffet dinner would have been better. I am not a big fan of seafood especially lobster. Vegetarian food we ordered for 2 people was not compliant with Indian taste, but that's very personal. Some activities like kayaking was cancelled, but that's a govt restriction, so we were told. Swimming pool is very very shallow with no spa. A spa would have been good to relax instead of squatting in the pool.

The crew/staff were excellent and the ferry was clean and comfortable. The food was good and there was variety.

High price. We paid for all meals but you have to pay every time you have a drink including water, tea, coffee, a soft drink and alcohol. In my opinion, water, soft drinks, tea and coffee should be included. The kayaking and bamboo boat trips were excellent but there wasn't anything special about the dark and bright cave and it wasn't a proper cave. The quality of the road bikes for cycling wasn't good.

We don’t recommand ! If you like good food and luxury environment you can forget… Worst experience ever! Only the people working there were 10/10.

To our great surprise we were welcomed at the port in an office that I would describe as very dilapidated (2*) without air conditioning where we waited more than an hour before finally being able to board a boat also of class 2/3* in which we spent almost 1h30 before finally arriving on the Venus. We had been informed when booking a check in at 11am but finally arrived at 1:45pm on board. When we arrived, the boat had a very unpleasant smell in the common areas. Once checked in to our room we were incredibly surprised by the size of it which was supposed to be 45m2 but is finally about thirty m2 (approximate) and in a state that does not correspond to a luxury standard. Holes in the ceiling filled and not repainted, crooked walls, dirty windows, and little decoration. Fortunately the sheets and towels were clean. We also realize that the internet is non-existent in our room. No network available. Once on the upper deck the wifi is present but does not work. Even sending a message on WhatsApp is almost impossible. Bummer! The air conditioning did not work well because at 18 Celsius with the fan at maximum we were still hot. We did not have hot water the first 2 days. The boat's swimming pool was not clean at all. The pool towels had an unpleasant smell when used. We were also informed that we had to pay for water and juices which normally seemed to be included in the paid package. How dare you ask people to pay for water?! Regarding the food we are also dissatisfied because far from a 5 * luxury standard even considering the fact that it is Vietnam. The food was hardly above 2 * The activities on and off the boat were relatively not up to standard. A lot of time wasted being transported from one place to another waiting at each boat of different companies to pick up passengers joining the activities. Finally we spent more time on low quality boats than on the boat we paid for.

The cruise was clean and welcoming, enjoyable time

On arrival, Aircon / fridge were off because the key needs to activate it, therefore the fridge remained warm majority of the time. Need additional keys. Wifi was a painful experience, if wifi was available 100% of the time, enjoyment would be a 10.

The meals, rooms and general cruise ship are amazing. We are happy we chose Era cruises (now called Venus).

The water in the pool was quite dirty. It looked like it was not cleaned in a while. The staff also tried to sell drinks with every meal. After buying a bottle of water they would then come to you table with a bottle of free water each (after you ordered something you had to pay for). Just before leaving the cruise we found out there was a water fill up station for free and we wouldnt have needed to buy wate3r the whole time if we had known. Apart from this everything was amazing and the staff was really friendly.

- very friendly staff who genuinely believe in top customer service - we got a room upgrade. Very spacious room with iacuzzi - swimming in sea was great experience plus great views all across

- excursion can be more meaningful…only had one main activity which was a cave visit - while grateful for special care, vegetarian options can be better

Although booked Era Cruises when we got to marina they told us our boat was venus cruises (a sister Ship) which suited our needs well and appeared same as what we originally booked. Staff were friendly and helpful and food was very good but dinner 5 courses too much for normal appertites.

The 1 night cruises should be separate to the 2 night cruises as they seemed to overlap and the 2 ngt people had to endure the same speil again when the 1 day people boarded. Also the activities were the same each day except the caves tour which i wanted to do however it was way too early at 6-30am start. The boat went up and down the same piece of river for the whole 2 days which was a little boring also the rubbish in the water was very offputting as Halong Bay is a big drawcard for vietnam tourism and you think they would have someone cleaning up the rubbish on a regular basis.

The rooms were kept clean, furnished really well and had breathtaking views. The cruise itself was modern but nothing too different from the many cruises you can find from other cruises. We chose this cruise because of the itinerary. Eras gave us the option to kayak or swim on the first day. And on the second day, we took the small boats to see the caves, rather than walking in the caves itself. Additionally, we stayed mostly in Lan Ha Bay which was less crowded and not too touristy - hence the cruise was secluded from others.

We found minor faults with the cruise: * Found the tender boat way too long (approximately 45 minutes) * Food was average * The shuttle bus after the cruise was a little disorganised

Can not fault this cruise attention to detail and service second to none

Nothing would definitely book again and for longer

We were on a 3 day 2 night trip. Room was fabulous & they did their best to keep us entertained. Food was good as well with lots of choice.

All good

Kenny and John and Hannah and to all the other staff they were absolutely fantastic.

nothing

Upgraded to Venus cruises which was fantastic. Crew were exceptional

Exceptional staff

Food could be better

Fantastic staff, very spacious executive cabin with balcony and jacuzzi, nicely done interiors

Could have had some onboard activities and games

Excellent service well looked after. BOAT is amazing. Can't highly recommend enough not 5 stat 6 star beyond expecting!!!!

NOTHING!!!!

I booked with Era Cruize fortunately for us they put us on their other new cruize Venus , They upgraded our room to pearl Suit , No words to explain we were 100% satisfied , the rooms are big spacious , comes with a Jacquizz , private balcony with swings , sun beds , 180 degree view

Staff were awesome. Beautiful boat.

We loved the 3D2N itinerary Staff were amazing, especially Duc!

Needed snacks available for purchase between meals Pillows needed on outside beds Itinerary was repetitive on the second night (same movie, same cooking class, mostly same food)

The incredible location and surroundings.

It seems you get a different service (not great)if travelling alone. I also didn’t get dropped off in front of my hotel in Hanoi on day 2 and had to walk back with my luggage from some distance away.

In general it was nice few days in Ha long bay, organisation from hotel to harbour was good, boat was nice, clean, Room was comfortable and ALL the stuff and manager of the boat was nice, helpful and super polite!!!

We orginally booked Era Cruise, because of some problems we've been on Venus Cruise...nice, bigger and newsboat ( on Era we booked bigger and better equiped room with terrace, on Venus we have balcony, the was not a tv, room was smaller), but in general was accomodation really nice. Food on the cruise was good, but not everything was delicious ( sushi was raw, on our first breakfast we missed more pastry). Also we realized, that room on the 3th floor offer better view but you hear noise from dinning room...a lot od noise from 5-5:30 a.m. and also after dinner...maybe because of cleaning the floor you hear moving the chairs and tables. When you want to join every activity which cruise offer, you have to wake up around 5:00 a.m. and you are still in a move, so it's hard to enjoy the boat and views from the balcony, or spa, pool ( we spend here 2 nights )-so 1 night stay is deffinitely not enough! To the room- me as a woman appriciate more light in the batoh room - especially above the mirror.

The best leisure cruise in Halong Bay when it comes to room size, value for money, and experience Truly blown away - food was fantastic as well The views from the top and front deck and even the bathtub and day beds in the room - phenomenal

We went on a cruise with Venus Cruises, which is the same company with Era. Everything was great, lovely staff, amazing food, beautiful and very big, clean and tidy room. I reccomend with all my heart! Love you guys!

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The cruise was fantastic. Size of boat and guest super. Take the 2 night trip. Service and friendliness of the stuff great like everywhere in Vietnam. Food more then enough.

Some renovation of the boat will be needed soon

Good ambiance

Nothing

The staffs are so friendly. Our kid enjoys spend time with them. Highly recommend for people with kids.

Sometimes there is waiting times for go to main boat.

Amazing interior, modern furnishing, great service and value for money

Loved everything, no complains

The boat was very spacious with beautiful views from each stateroom.

Some parts of the boat could be cleaner or repaired

Especially thanks to staff Mr.Vinnie and crews who take care of My husband as he got sudden kidney stone problem in the middle of the night. Since the pain is too severe have to go hospital, they arrange speed boat within half an hour and manage to go hospital near Pier. While my husband was hospitalized for 2 days, Staff Mr.Vinnie helps us a lot. I can't thank enough to say. Era Cruise is lucky to have such a crew member. And also, thanks to Mr Thuy Dang who help us for the Trip.

Since Vietnam is very beautiful country for tourists now and the future, should train Staffs for Basic English Lesson as we have problem in communication. So that we can visit again without communication problems.

Kudos to the guide Kenny who made our 2-night cruise extra memorable, especially when celebrating my son's 6 year birthday with a cake and singsong. The food onboard was aplenty and were fed like royalty. For 3D2N, we got to do and see more. If you're not on time and budgetary concerns, go for 3D2N!

Bay is beautiful, but the water is not as clean as we expected.

The big ship itself was very nice, and especially the rooms

The cruise is basically not moving but more like a floating hotel. Only a few of the staff speak english so good Service is difficult because of language barrier, eg. I didn't manage to book a Massage. The Thai Chi lesson did not take place...

Everything the yacht the staff the food. And kenny

Liked everything

Very spacious room with balcony. Very friendly staff Great breakfast Activities

The boat is great - in top condition and rooms are luxury. The experience is great The staff are amazing - especially Mr David Chung The food is fine (breakfast is top) Those complaining about no WiFi need to have a look outside and remember where they are.

the whole experience was fabulous. The friendly staff are a major asset of Era Cruises.

Our tour director was great

It was a little frustrating trying to get a drink at the bar. The buffet dinner was just ok

Nothing

Lack of refund

Large rooms and plenty of space to relax! The young crew was amazing and joyful. The activities were well organized and fun. The food surprised us, itwas great. Overall would definitely recommend thank you for the stay 😊

Definitely not worth the money. The boat looks old and tired. The room was dirty. Hair and dust on the floor. Bedding smells mouldy. Pictures on website definitely not what you get. So disappointed.

Amazing food, facilities and staff The 2 day stay was very relaxing but had the right amount of activities

The cocktails were too expensive, even with their special ‘buy 2 get 1 free’. If they were cheaper, we would have drank more!

The crew was great. The view was great

The food was very cheap, they put photos of dishes in the list that look great and we got really cheap food and small food, i came to lunch and I left hungry. In the dinner the offer buffet and when some dishes finish they not refil them even when we asked. In the brunch they make eggs and omllete and the bread finish also. I paid alot of money for one night in vietnam and i left the boat hungry. Also they asked money for drinks, and very slow wi fi, the wi fi its only in the dinnig room and next to reception. There is not phone service and internet.

The cabin was amazing; that you could see the incredible view all the time through the floor to ceiling windows. The staff were fantastic, so helpful and kind, going out of their way to make you comfortable. The food was fabulous and if you had a preference or a dietary requirement the staff were so thoughtful and went out of their way to do everything to make you happy.

Loved everything!

Amazing 2 nights trip!

Everything was just perfect

Guide on the 2nd day Andrew was excellent

Value for money is questionable you pay for a nicer room with a bath and the bath hasn't got enough water pressure to fill it. WiFi is not good enough on the boat

The cabin was great, big, clean, the food was good, the staff were very nice and helpful. I had a knee injury and I was very worried that I would not be able to make the trip, but the staff were very helpful. The view was great! I enjoyed staying on my balcony.

The mini bar was not working

The staff were incredible, very helpful and so friendly. The two hosts Duc and Andrew were very knowledgeable and funny and really made our stay great. The food was fantastic and activities were very fun with the option of just hanging out in your room if you were tired.

Zero complaints about Era Cruises at all. Ha Long bay has a fair amount of trash that needs to be removed but not sure how that would be funded! Also the small boats trying to sell expensive snacks were annoying.

It has been a great stay, the manager of the cruise and the staff were really kind and helpful.

Good

Almost everything was good

Great suite, nice staff on board, our funny guide Mr. D., kindness of all staff, movie theater on board, cleaning, staff communication and support. Great first lunch and good omlette for breakfast.

Buffet dinner. After 5 minutes from dinner starting lots of buffet dishes got finished and was not refilled. Partially same story happened during the breakfast but we compensated with 3 great omlettes. Moreover, lot of that food got to waste because guests refilled before there plates fully and unproperly so we found not enough food. The dinner should be served to table as first lunch (which was excellent in terms of quality and variety of food and as service) instead of buffet service.

The very large Terrace Suite with private balcony was great. The staff were all fantastic. Mr Kenny was excellent! Great food and plenty of it. They set up a cute towel swans and rose petals in the bed for our Anniversary and it was very much appreciated.

The ship needs some general maintenance, our Tap in the bathroom leaked constantly on to the vanity and on to the floor. Basic things like knobs missing off draws, stained chair cushions, tv didn’t work. Please keep announcements outside of meal times, it’s very annoying and noisey and ruins the lovely dining experience. No timetable to let us know what was happening, so there was confusion about times for tours starting etc. having this may eliminate the need for the dinner time announcements! These little things are not complaints , just some feed back which hopefully would make the cruise even better.

The cruise manager Owen made this trip an amazing one. He is such a good communicator and will help you with whatever you may need. The room was beautiful, large, amazing view and everything you need. Being on the first floor we could hear kids above us running around all the time but otherwise it was exceptional. Laying in the bed and watching the world go by was such a treat and the bath in the window was unlike anything else. The rest of the staff were so friendly, professional, happy and very good to us. We were only on the boat for one night but bonded really quickly to all the staff. It's truly an amazing experinece.

Beautiful location and an amazing boat with great cabins

Something which they didn’t tell you until you were on the boat, was the free wifi was only in reception and on the main floor- not in the cabins. I understand the reasoning behind it, you’re in a beautiful location- you don’t need to be on your phone. But after 7pm or so when it is dark outside, there is not a lot to do activity wise, so the option to go into your air conditioned cabin and watch a movie or call family was not an option.

Spacious room Friendly and accommodating staff Food was so tasty Stunning views The entire stay had an itinerary

I rarely get sea sick but on one of the offsite days got a little bit sick would recommend bringing medicine just in case.