Swing & Pillows - Setapak Central, Kuala Lumpur vs Similar Hotels

Reports of broken amenities and unpleasant smells.

General approval of room conditions with minor issues reported.

Rooms are cozy, with good minimalist aesthetics and views.

Rooms are often mentioned as clean, comfortable, and spacious.

Multiple mentions of dirty rooms, presence of cockroaches, and maintenance issues.

Negative sentiment regarding cleanliness reported in multiple reviews.

The original room was dirty with hair and crumbs. The hosts changed rooms, and the new room was cleaned.

Some reviews mention cleanliness positively, but others indicate issues like dirty bathrooms and broken fixtures.

Good location close to public transport and shops.

Frequent positive remarks about convenient access to food and attractions.

Not convenient for shops and cafes, requires walking distances.

Conveniently located near key attractions, although some guests noted it's a quiet area.

Noted helpful staff but also instances of unresponsive assistance and rude behavior.

Standard quality for this hotel tier.

Standard quality for this hotel tier, but one staff member's attitude was noted as unhelpful.

Staff are generally described as polite and helpful.

Specific mentions absent, assumed standard quality for this hotel tier.

Comments about limited variety and quality of food options.

Not mentioned, thus assumed standard quality for this hotel tier.

No specific mentions of food were made; assumed standard quality.

Some amenities reported as broken or inadequate.

Decent amenities available, including spacious rooms.

Lack of basic amenities like towels and the main pool was under refurbishment.

Amenities like the gym and pool come at an additional cost, which disappointed some guests.

Perceived as affordable based on location.

Considered affordable for the quality and amenities provided.

Overall, worth the price, but some amenities lacking.

Many reviews suggest that the hotel offers good value, but hidden fees affected perceptions.