Casa Carolina Luxury Wellness Hotel

Es un sitio excelente. El concepto 10/10

Todo fue espectacular

Os funcionarios atenciosos e muito educados nos fazendo sentir especiais num lugar especial.

A posicao do elevador

El servicio y el personal muy atentos

Lo que demora la cafetería en servir

Muito bom

Nada

This hotel was perfect, it has a rare combination of feeling really luxurious and beautifully designed, while still being warm, welcoming, and completely unpretentious. Every member of staff was genuinely kind, friendly, and incredibly hospitable. Nothing ever felt like too much trouble, and they made us feel at home throughout the stay. The cocktails at the bar were some of the best we had during our trip. The communal spaces are absolutely beautiful too; peaceful, full of character, and the perfect place to unwind with a drink and/or a book. Our room was lovely, and the bed was honestly one of the most comfortable I've slept in. The location is fantastic as well: right in the heart of the Old Town, so everything is within easy walking distance, but tucked away just enough that it stays wonderfully quiet at night. If you're looking for somewhere with boutique charm, exceptional service, and a genuinely relaxing atmosphere, I can't recommend this hotel highly enough. I would stay here again in a heartbeat.

There were a few influencer type people taking pictures that slightly impacted the relaxing nature of some of the communal spaces but not enough for me not to recommend staying here

We stayed here for three nights in July, and from the moment we arrived, this hotel exceeded our expectations. With only 15 rooms, it offers a level of personalized service and attention to detail that is hard to find elsewhere. The location is also very central within the walled city, right where much of the activity happens. This means that in the evenings you may hear music and street performances, but these typically wrap up by around 9:30–10pm, after which the area becomes quiet. Every member of the staff was warm, thoughtful, and genuinely cared about making our stay special. They seemed to anticipate our needs before we even realized them ourselves. Whether it was bringing us cold water by the pool, restocking the minibar daily with complimentary water and flavored tea, or leaving a delicious sweet treat in our room when we happened to be out, every little gesture made us feel incredibly well looked after. The rooftop pool and bar are fantastic and definitely worth spending time at. On my last day, I treated myself to a massage, and it was wonderful. Looking back, I only wish I had made even more use of the hotel's amenities throughout our stay. Breakfast here is also outstanding—so good, incredibly filling, and available until 1pm, which made our mornings feel relaxed and indulgent. Don’t miss the banana bread that comes with the bread basket—it’s absolutely delicious. What impressed us most was how attentive the team was. On our final day, they offered us a complimentary late checkout without us even asking. This is one of those rare hotels where every detail has been thoughtfully considered. If you're debating whether to book it, don't overthink it. Just book it. You won't regret it.

El hotel más hermoso de Cartagena, la amabilidad del staff, las habitaciones hermosas e impecables y lo mejor el servicio de spa, las piscinas, la shala de yoga y el café.

La comida no es el fuerte. Un poco simple y costosa

Fue una gran sorpresa, encontrar ese oasis interior una vez pasas la puerta de entrada. Todo está muy cuidado hasta el más mínimo detalle. El personal fantástico, muy atento. Y la dueña Carolina un 10. Merece la pena conocerlo. Desde el desayuno, la piscina, hasta los espacios espectaculares del hotel.

This is perhaps my favorite hotel on the planet. Perfect location. Unbelievably warm and attentive staff. We got to know many of them, and all of that felt very special. The hotel is magical and beautiful. I loved the breakfast and the rooftop dinner was repeated. It's a crazy good value. Checks all of the boxes : personal, historic location, lovely staff, healthy and gorgeous food, romantic rooftop. I was ready to move in.

I hated that we had to leave.

El servicio es 1000/10, la comida 1000/10 y tienen detalles y experiencias tan especiales que sientes la atención a cada detalle y lo importante que eres para cada miembro del crew

Es una edificación perfectamente restaurada , realmente un hotel muy lindo y acogedor, no quisiera uno irse de ahí. 10/10

l'hotel est magnifique, encore plus beau en vrai que sur les photos. La localisation est top. Le personnel est au petit soins. La carte du restaurant est originale et faite par un chef franco-colombien. c'est très bon.. le Café du bas est top, je vous conseil le "cold brew coffee orange"

absolument rien ! tout était trop bien

Tout C’est un lieu unique, l’expérience client est incomparable, le personnel très attentionné et discret, les chambres impeccables, la literie de très grande qualité. Le café, le restaurant et le bar proposent une carte de qualité, tout est excellent. Je connaissais Casa Pombo qui m’avait déjà conquis, mais casa Carolina est montée d’un cran. Je reviendrai avec plaisir

Rien

La amabilidad del personal

La escalera que sube a la habitación es incómoda

What a beautiful place. Every corner was so charming, tasteful decoration, friendly staff, great breakfast, and excellent location. Would love to go back; we had a wonderful time.

La ubicación es excepcional, está en el mismo centro histórico. El servicio muy agradable y servicial

Por poner un pero, pero no fue significativo, ampliaría la oferta del desayuno.

The staff was great and very accomodating. The hotel is also very beautiful.

Tout! L’emplacement la déco les équipements piscine terrasse et vue, la fraîcheur et la qualité des produits boissons plats et la gentillesse du personnel

Rien

The staff were very attentive, they helped us to store luggage before and even after the trip, as well as assisting to take luggage to the nearby port. The hotel itself is a real gem and architectural marvel, lots of history. Food is fantastic, and an amazing rooftop swimming pool with a bar. Will definitely return!

We liked everything.

This intimate 15-room hotel is housed in a beautifully preserved 14th-century historic building. The owner, Carolina, has maintained the original character of the house—complete with stunning wall paintings—while transforming it into a truly serene and elegant sanctuary. The hotel features two pools: a smaller saltwater pool on the top-floor terrace and a freshwater pool in the courtyard below. Its location is unbeatable, right in the heart of the old town, just behind the cathedral. The rooms are spacious and tastefully decorated, with very comfortable beds and large, well-appointed bathrooms. Thoughtful details abound, from the abundance of thick towels to the beautifully scented soaps. Rarely have I encountered such genuinely friendly and service-minded staff. Everyone went above and beyond to assist with all our inquiries—from tracking down a post office (no easy task in Colombia!) to arranging a late check-out. The food and drinks at Casa Caroline are outstanding. Ingredients are locally sourced, healthy, and thoughtfully prepared, resulting in truly memorable and well-balanced flavors. I hope we have the chance to come back one day!

I have tried to come up with one aspect I didn't like, but did not succeed ;-)

Breakfast was a very healthy option, I had never had that type of breakfast before.

Todo, una linda experiencia con atención maravillosa

The hotel is undeniably beautiful, with a stunning courtyard and rooftop that are true highlights. The room was well equipped, with a good TV, a very useful handheld steamer, and excellent storage — including a spacious locker suitable for laptops, cameras, and valuables. The bathrobes and slippers were also gorgeous and a lovely touch. We also really appreciated the help when we accidentally left a wallet behind — the team organised delivery to our next hotel in a different town, which was greatly appreciated.

The hotel is still quite new and a few practical changes would quickly and significantly improve the guest experience. If travelling with elderly guests, note that access to downstairs rooms is narrow and precarious. The shower floors are slippery and lack grab rails, which is a safety concern. A bent rug in the room caused a fall, though staff did remove it promptly once mentioned. There are also privacy and layout issues: a shared area directly outside our bedroom was allowed to be booked as a business meeting space, with a toilet next to the room. This led to unexpected noise in the morning and felt more like an office area than a guest corridor — meetings should be properly enclosed. Downstairs rooms face the street, with a dark external screen added for separation, meaning curtains stay closed and windows can’t be opened without noise. Comfort could be improved: bedding felt overly layered and slippery, and better pillow options (firmer or foam) would help. Service was mixed. Reception staff were kind, but English is very limited. Even in Spanish, breakfast service lacked basic greetings, explanations, and menu knowledge, suggesting more training is needed. Communication is very difficult for non-Spanish speakers. Food and drink availability was inconsistent, with many items regularly unavailable. The dual QR-code menu system was also awkward; physical menus would be much more Finally, staff had no real recommendations for restaurants, tours, or activities — when asked, they simply googled options. A small, well-curated guide with a few trusted restaurants and tours would add real value.

Kahvaltı gayet güzel çeşit bol, otelin konumu kale içinin en güzel konumu, otelin ambiansı gayet iyi

Bazı kurallar konusunda” çok katılar esnek olmak konusunda sıkıntıları var.

I loved the atmosphere of this place, it genuinely feels like a peaceful oasis in Cartagena. The staff were exceptionally friendly and helpful, always finding a way to make things easy. Breakfast was fresh and healthy, and I appreciated the flexibility of choosing where to enjoy it. They really take great care of you. I also enjoyed the massage, yoga, and tai chi classes, which made the stay feel like a complete wellness experience.

There appear to be several hotels or Airbnbs operating within the same property, which creates a slightly confusing dynamic around which areas each guest can use. This wasn’t explained during check-in, so it took a bit of time to understand how everything worked.

Aseo y presentación

The hotel is beautiful and comfortable. Great air conditioning which was fantastic after a long day of walking around in the heat in Cartagena. Staff were very attentive and friendly. The breakfast was healthy. Pool is small but clean and perfect for a quick dip.

At the end of the stay I was presented with an invoice which included a large tip (which was optional). It would have been good to know beforehand that this would be on my bill as I had a very rude shock as I am not from a tipping culture, particularly given this hotel is not cheap. I had already tipped the staff that have assisted me in cash so I declined to pay the optional tip on the bill.

This hotel in the heart of Cartagena was everything we dreamed of. The energy of this beautiful place – the oldest building in the city – is truly incomparable. Every member of the staff, from reception to the bar to housekeeping, was exceptionally kind and welcoming. The food and the coffee were absolutely delicious – some of the best we had during our entire stay in Colombia (you must try the seafood rice!). The rooms were spotless and equipped with everything we needed. Thank you for everything. We can’t wait to come back!

The room was nicely decorated and spacious. The breakfast was nice.

The staff were unaccommodating in several instances. The level of service in proportion to the price paid was not satisfactory. Very little effort was made to make us feel comfortable. When we arrived early and asked to take a shower, we were told we would have to book a massage first (per person). The "welcome drinks" were charged to us and we had to argue (an uphill battle) that the service person told us they were complimentary. The room was booked for 3 people, and yet the towels and toiletries were arranged for 2. When we gave some of this feedback real time, we were met by some of the staff more coldly throughout our stay. Booking the presidential suite we expected better service.

En general todo de acuerdo a las expectativas de un hotel boutique.

No hubo nada que me disgustara.

The location and the look of some of the parts of the hotel

We booked the suite which was located near the pool and next to the service door for employees which made the location of the room extremely busy and noisy. We could constantly hear people coming and going and it was so close that sometimes you could feel almost as if they were coming inside the house. Also for such a hotel you would hope for better service, on the first night they had an event going on on another side of the hotel and because of that they weren’t able to give us room service. Not to speak about the fact that some other members of the staff although trying their best, didn’t really seem experience enough.

Really nice architecture, everything was very professional

Every single person, food , experience, and part of this hotel was incredible. I have never had this level of exceptional service. The room was the most comfortable and, I was able to properly rest and reset. I highly recommend for anyone looking to reset, recharge, and properly turn off your mind. The yoga classes were exceptional.

Water was a little warm instead of hot, but that really wasn’t an issue as the weather was very hot. A cold shower was refreshing.

La décoration, la situation, la piscine et les massages

La restauration, le vin, le petit déjeuner, le service, la facturation de pourboires injustifiés, le prix pour faire laver ses vêtements

El hotel es espectacular, la infraestructura y sus servicios. La ubicación buenísima! La atención de todos tambiéb, excelente! 100% recomendado!

Ojalá un poco más de variedad en el desayuno/restaurante

Casa Carolina is a beautiful boutique hotel in the heart of Cartagena’s Old City. The location is unbeatable—you can walk everywhere and never need an Uber. With only 15 rooms, it feels like staying in a private home, and the pool is gorgeous. The staff and service were amazing—truly one of the highlights of our stay. A few things to note: the wellness-style menu is healthy but doesn’t offer many snack options. Street performers outside (especially drummers) can be very loud at night, though they’re usually gone by 11 PM. At checkout, they asked for a 10% tip on the entire stay, which felt a little uncomfortable—we only tipped on food and beverage. Overall, the pros far outweigh the cons. We would definitely stay again for the location, the charm, and the incredible staff.

I loved staying at Casa Carolina!! We stayed in a corner balcony suite just a cross street from Plaza de la Proclamacion. We had a nice view for enjoying the daily afternoon dance group show. The city view from the rooftop was also a great amenity in addition tho the pool and bar. I had a relaxing massage with a complementary matcha latte from the coffe bar. I had a great weekend with my family there and I just wished there was a gym facility to make the most of a wellness weekend.

I really liked our room which had two bathrooms. Even though there was loud music outside, we did not really hear it that much inside our room. The service and staff were great. Our room was so tidy and clean every time we came back from exploring the city! I liked the rooftop bar and pool a lot! One night while at the rooftop we got to see fireworks coming from somewhere near the pier, such a nice surprise. Also, I felt safe at the hotel which I did not fully realize before I got there, because of how centrally located the place is.

We stayed 5 days and like other reviews mentioned, we loved the healthy breakfast the first and second day but by the 4th day we were tired of it. It would have been great to have other options to order. Also a little gym to work out a little at least.

Great hotel, in a great location. The best part of the hotel is the staff. The service is really good. My 15 year old son and I enjoyed very much the swimming pool on the roof top. The quality of the bedding is great. Having the option of the Yoga classes is great, we enjoyed this experience very much. Tata is a great teacher!

The breakfast menu needs to be more diverse, particularly if you are staying several days. Access to the reception staff is not easy via the WhatsApp service that they offer, it takes too long for them to respond.

Para un hotel de esta categoría me faltaría un gimnasio aunque fuera pequeño

Wonderful location in the heart of the old town. Beautiful restoration of a former mansion has made this hotel visually stunning. Breakfast was a delight, roof top bar offers a lovely view and the spa treatment was excellent. The ambience and lighting was superb. There are plenty of cafes and restaurants within crawling distance from the hotel although just remember this is South America so a little patience when waiting for service is required. Staff were fantastic, very friendly and helpful in recommending restaurants, arranging airport transfers and seeing to our needs with iron and ironing board among other things. A little Spanish will also go a long way in Colombia too so do brush up on your language skills.

Due to noise from outside and above our room, I can’t recommend staying in the rooms on the ground floor. We were in room number one. So be sure to opt for the deluxe rooms on the second floor and above. Room one also had some restoration work going on outside the room which thankfully meant that foot traffic outside couldn’t stand or walk close to our window which could happen as traders set up their stalls in that area.

Hotel was perfection! Bed felt like heaven! Perfect location. The staff were all so polite, kind, and accommodating. We will be back!

L’endroit est canon. L’atmosphère y est super agréable. Le personnel était aux petits soins. La carte du restaurant et du café est recherchée et avec des produits locaux!

Excellent location, beautiful pool at the top and great facilities all around.

The food options were very limited and poor quality

Absolutely fabulous stay. The hotel is even more gorgeous and luxurious in person. The staff was incredibly kind and made the stay extra special. Laura the masseuse did an AMAZING job, would 1000% book again.

Excelente Hotel las recamaras muy confortable Almohadas y Duvett de muy buena calidad, los detalles de los cuartos muy lindos. El Hotel es muy acogedor y muy buen servicio y calidad en alimentos. El SPA tambien un excelente servicio. La señora Carolina muy atenta, felicidades.

Todo. La ubicación. El trato de todo el personal.La decoración . La comodidad de la cama. El tamaño de las habitaciones. Las piscinas del hotel. El desayuno. Hemos estado en más de 100 hoteles de todo el muy y éste estaría en el top 5.

Nada

Atención de 10 , ubicación excelente, Limpieza , Bar muy buena atención por parte de todos y muy cómodo , nos dieron late check out , en una habitación por cuestión de horario de vuelo , algo que agrademos mucho

La comida no nos gustó , para llegar a la habitación 1 y 2 es incómodo falta un escalón para cruzar por la alberca , nos tocó que hicieron una reunion en el salón junto a las habitaciones mencionadas y hace eco y nos despertaron por el ruido , desayunamos 1 día el 2o solo café y fruta y fuimos al restaurarte junto al hotel y desayunamis muy rico ,

The entire experience was phenomenal, from the greeting at the front desk, the food & drinks, the friendly staff, cleanliness and more. I would highly recommend staying here for your next vacation to Cartagena.

Loved staying at this hotel. The room was clean, the food was great and the staff are all so friendly.

Everything was great. Staff was awesome.

I had an amazing stay! The room was spacious, spotless, and the bed was very comfortable — the AC worked perfectly, which was a huge plus. I felt completely safe throughout my time here, and the overall atmosphere was peaceful and relaxing. A big shout out to Heidy, Franklin, and Chris for their outstanding customer service — they went above and beyond to make sure everything was perfect. I’ll definitely be coming back! Highly recommend. Perfect location!!! Love this place!!!

Todo! Tiene la mejor ubicación, cerca a todo en la ciudad amurallada, el servicio que presta cada uno de sus empleados es impecable, se nota que aman su trabajo y saben atender a los huespedes, habitaciones super comodas, muy bien diseñadas, las pisicnas son hermosas, y desde que llegas te hacen sentir en casa!

La comida podria mejorar

The renovation made in the house is beautiful. Staff is very friendly and make us feel at home

Food menu is focused on healthy options; however, you should have the option to try local food.

This hotel is stunning. It’s very serene and peaceful. It’s clean and safe. The food was wonderful. My partner and I loved it.

Es maravillosa

Simply One of the best places i stayed at in my Life (and i stayed in many !!)

It’s beautiful - traditional Colombian culture combined with luxury and relaxation. The staff - Franklin, Tata, and others were so kind and so helpful. The facilities were clean, the food amazing, and the location was central to everything. It was two woman traveling and felt very safe here. 10/10 recommend to others.

Todo nos encantó! El hotel es nuevo, precioso! La decoración, la comodidad, la atención y calidez del personal, la ubicación, la piscina ... Es espectacular!

Nada negativo

Fuimos MUY BIEN recibidos al momento del Check-in. Excelente la amabilidad del staff del hotel TODAS sus áreas. Bonito hotel, buenas sábanas, colchón, etc.

A really magical, centrally located hotel. Service was great. The building itself is beautiful and decorated with really good taste. Massages were very good and the yoga teachers were amazing. Breakfast could be slightly better (still very good), the lunch/dinner menu was fantastic and the best food we had in Cartagena.