Charles Hope London Brentford

The hosts were exceptionally friendly and helpful, and the information provided in advance was more than sufficient. The rooms are modern, and the facilities are excellent. The property is within walking distance of a train station with direct access to London city centre, and it is also conveniently close to Twickenham Stadium, where we went to watch the rugby.

The only drawback is that the property is located next to a very busy road, which could be a little disturbing.

The apartment itself was well laid out and I booked due to parking availability. The communication was very good throughout.

The bed was awful. Both my fiancee and I had very little sleep due to the very poor quality of the mattress. The whole weekend was pretty much ruined as we had to check out after the rugby at Twickenham. We couldn't meet friends or go out for a meal in Richmond as a result. The couch also looked cheap and this is an apartment with nowhere to hang coats or wet towels. The reception desk said a full refund but customer services are now only offering one night refund. The inconsistency is very annoying especially considering how much pain we were both in. Over a week later and my back is still terribly sore. There are some good ratings so I assume we were just unlucky with the mattress.

Location, standard of decor and cleanliness, spacious.

The extractors in both bathrooms didn’t appear to work. Would have found it helpful to have a hook on the back of the bathroom doors.

Easy to get to if u want to get to the rugby - walking distance or uber! Great setup, clean & just right Staff were great - brilliant place

Only thing was the telly didn’t spin round so I could watch it whilst in bed

Spacious clean apartment and comfortable seating.

I would have liked the bathroom to be a walk in shower,. 1. Because the water flooded the floor, due to shower screen not fitting tight. 2. Just for safety reasons.

Lovely and warm. Friendly staff in reception. Info provided was clear and match what actually happened. Kitchen was well stocked.

There was a fair bit of traffic noise but that is probably inevitable on a main road into London.

Die sehr netten beiden jungen Männer an der Rezeption, die bei allen Problemen sofort weitergeholfen haben und immer total freundlich waren. Großartig.

Die Lage war nicht gut. An einer großen Straße gelegen und in einem Industriegebiet.

Clean and comfortable flat for 1 night.

1 window with view on a dirty patio (ground floor).

Всё

Location was convenient

No Internet was available When asked staff was told that they had some issues . There was no Internet for the whole of our stay .broken blinds and had no privacy . Kids hated it as there was nothing on TV as it worked with Internet and no cable service .

Clearness, comfort, good beds, good shower. The code instead of the keys for the door is a good idea.

Noisy from the near by traffic. Inconvenient parking (too tight with big bumps that scratched the bottom of our car), no vent in the bathroom.

Location and the ease of access

There were multiple problems with the bathroom all the sinks and showers did not drain and the water kept over flowing leaving us to clean the bathroom ourselves

Hoewel ver van het centrum toch een prima plek om Londen en de omgeving te verkennen. prima prijs/kwaliteit verhouding en attente beheerder

onze kamer had weinig daglicht

The apartment was clean, spacious and well equipped. Communication and instructions were all very clear. Parking was an added bonus.

There was nowhere to hang towels in the bathroom - no hooks or towel rails. The lighting in the bedrooms was extremely bright. The location isn’t great - nothing much in the area

Great location for what we needed

The rooms were in terrible condition, and not even clean. Very poor facilities.

Used for a local event.

Not the best facilities and rooms not clean

Staff very helpful. Gave my elderly mother a ground floor apartment for ease of access.

Traffic noise and patio door wouldn't open and it was extremely hot!

The apartment was spacious & had most facilities we required, including easy parking which was included in the price.

1. There were no hooks in any room in the apartment, so nowhere to hang coats (which could be wet!), towels, dressing gowns, etc. 2. There was no air-conditioning (or, if there was supposed to be, it wasn't working). A fan was provided, but it was very noisy & didn't really cool the bedroom at night. 3. The Nespresso machine failed to work the first 3 times we tried. We found it had soggy paper clogging the outlet. This paper seemed to be from a previously used coffee pod with a paper cover (there were more of these provided). These low quality pods failed to get punctured when we started the coffee cycle & then disintegrated very easily when wet. 4. The bathroom needs a light over the mirror (or a light integral in the mirror) in order to be able to see to apply make-up or to shave. 5. If you leave the apartment even 1 minute after check-out time & then try to re-enter you will find yourself locked out!

Stor lägenhet, fräscht och ca en timme från innerstan. Nära till mataffär och precis brevid busshållplats.

Spacious with everything you need

A bit far from central London

Good facilities - after 10 days on the road it was good to be able to cook our own food and wash our clothes - apartment was large and comfortable and beds were comfy

nothing

The apartment was great. Everything you needed is provided.

The distance to the city. However, the bus is across the street so it's still worth staying here.

Spacious

Dusty lamps. Very hard to access as not sent a code to get in to car park. Had to call n ask Also trouble accessing the room with a pin that was incorrect...not what you need after a long journey

Appartement Spacieux, grande salle de bain ,

Malheureusement canapé pas confortable, insonorisation phonique des fenêtres. Séjour

Location for where we were going, and if we had issues, the staff were straight on it. Staff on site were fantastic, no faults with them at all

Toilet rolls were useless and cheap bed you could feel the springs but they changed the mattress as soon as we complained which was nice. And on day of departure they say check out at 11am but knock on your door at 1040am

Keyless entry Kitted out kitchen

Poor assistance - needed laundry soap not provided Noisy - neighbour had overnight party

Our apartment was clean, spacious, comfortable and well equipped.

The bathroom lacked a towel rack or even hooks on which to hang up a towel or bath robe. Also a few hooks in the hall, for example to hang up jackets/coats, as hanging space in the wardrobe was limited for two people.

Nice apartment and comfy bed

Temperature of the room Bed sheets were stained

Nice property, pet friendly

A lot of traffic noise

Clean, spacious

No aircon

Spacious and near good overland link

All looks a bit tired and in need of updating. Air conditioning didn’t work but at least fans were provided.

地點好找

未提供晾衣架及洗衣精，須向前台索取

Die Unterkunft war sauber, das Bad gut und neuwertig. Die Küche ist gut ausgestattet. Eine Sicherung ging kaputt, sie wurde umgehend ersetzt. Eine Antwort auf Fragen erfolgte sofort. Parken in der Tiefgarage ist gut, leider hatten wir Probleme mit Podpoint und konnten nicht laden. In fünf Minuten Entfernung kann man gut frühstücken (Munchy‘s Café).

Das Bett ist für zwei Personen sehr schmal. Es ist zwar ein Kingsize Bett, aber nicht nach amerikanischen Maßen. Wir wussten es vorher, aber die Einflugschneise von Heathrow macht die Wohnung relativ unruhig, trotz der Schallschutzfenster. Zum Schlafen ist ein Gehörschutz hilfreich.

Clean, friendly staff

Sofa not very comfortable but ok

Spacious and clean great location for what we needed

Nothing exactly as pictures

Lekker ruim, allerlei voorzieningen. Een ventilator tegen de warmte. Bushalte voor de deur.

Check-in verliep niet zo soepel. Oven werkte niet. Het was erg warm in het appartement ondanks de ventilator.

Location is ok, property is very old, not maintained, no checks and balances in place. I wasted 3 days in writing to the customer service ...it was very frustrating

Apartment was not ready at all, broken doors, no cleanliness, kitchen was not equipped, mattress are sagging , fans were broken and not provided till such time chased, utensils are old, cutlery had spots, entry was dirty, showers were badly scaled, nails coming out of the wardrobe, fused lights bulbs, chocked drains

N/a

There was a lot of sound from other apartments party's

the location and comfort

O locatie spatioasa si curata, cu toate cele necesare pentru autogospodarire

Imprejurimile si zgomotul din cauza situarii in apropierea aeroportului si a strazii.

Tutto e il rapporto qualità prezzo è eccezionale..... consiglio a tutti stazione della rail way a 300 metri linea per London Waterloo... comodissimo

بوجد ساحة خاصه بالشقة و حمام واحد . واسعه

空间非常大，设施新

中国邮箱打不开self-checkin的链接，打电话没人接，在大厅焦急尝试各种联系，耽误了2个小时，确实很糟糕。最后工作人员接电话发了短信链接，就立马可以入住了

Proximity to everywhere i needed to go Very nice and clean Appartment

As you come into the apartment there should be a couple of hooks for hats and jackets. Plus no hooks in the bathroom for towels.

Fully equipped room.

Almost impossible to pre-check-in via Booking.com.

Location and ease of entry lovely accommodation

Nothing

Great location, we were meeting friends in Richmond and it was only a 15 mins car journey. Apartment was well decorated and had all the facilities needed. We only stayed for a night but everything was there for a few nights if needed. Communication from the management was exceptional through the whole process.

Nice Location.

1. The bathroom was smelling of drains. 2. We booked for 5 nights and were given one set of towel and 2 toilet rolls with no housekeeping during our stay 3. Coffee machine in the reception was broken

The closeness to the bus stop and train

No air con

Ruim, fris, modern, fijn parkeren. Fijn terugkomen na lange dagen in Londen

Wel ver uit centrum Londen

Great property, spacious, with all the amenities that you could possibly think of. We were in apartment #11

Everything was great except the part where the bedroom ensuite bathroom sink got clogged, they were fairly fast to respond however the plumber who came to fix the sink used the butter knife from the kitchen to fix the sink.. :/

Big and spacious.

The kitchen was in a poor state and lacked cooking utensils.