Banyan Signatures Pavilion Kuala Lumpur

Comfortable. Gd location. Linked to pavilion by bridge

Its not banyan tree.... notice the tree is missing but it is in d same building as banyan tree

Spacious

Not convenient. No breakfast

Location

Creepy and parking facilities

قريب من المولات وخاصه بفيليون مول

كل شي جميل

Spacious & had the amenities you require for a family with a 5 yr old child.

Had to repeatedly inform to refill basic amenities like swimming pool towel, toiletries, detergent etc even when the methodology was via WhatsApp. I understand that there will be different clean up crew everyday. But Why couldn't the info be shared to each team or review back the previous threads to understand what the tenant prefers? The steam irons are not gd. Black marks on white shirt, burnt clothing was frequently happening with the iron in the room. We asked for the normal non steam iron. Was only given after the second time asking. Pls frequently look up WhatsApp thread. Common theme is attention to details.

It’s clean and close to downtown

Nothing

Friendly staff and very helpful. Staff was very knowledgeable.

Nothing

Service was excellent and Amirul was really helpful from the time we arrived until we left. Would recommend to stay and ensure Amirul is on shift.

全部接待人员都非常好！乐于助人 地理位置很方便 会再回去住的酒店 很棒

Direct link to pavilion

I was once a guest of Banyan Tree Kuala Lumpur, and returning this time was honestly a disappointing experience. The arrival itself already felt unnecessarily stressful. There was no proper parking coordination, and I was asked to park next door at Pullman Hotel instead. It took almost 30 minutes just to resolve the situation, while the concierge team appeared more occupied chatting among themselves than assisting arriving guests. The room arrangement also felt poorly handled. My request was not properly arranged, and instead of a NO corner-end room, I was placed among the last few rooms along a dimly lit corridor with a rather heavy atmosphere. Service overall felt below the standards expected from a luxury hotel of this category. Hospitality today is no longer only about beautiful rooms or expensive interiors — it is about flow, attentiveness, emotional comfort, and the energy a place creates for its guests. The SkyBar experience was equally underwhelming. Prices reflected fine dining standards, yet the ingredient quality did not. A RM93 sausage dish felt closer to a basic processed sausage rather than something using premium imported ingredients. Even the Negroni arrived overly diluted, lacking both balance and the passion one expects from a proper cocktail program. What surprised me further was being informed that the Banyan Tree breakfast buffet was unavailable to Banyan Tree Residences guests, even if we were willing to pay for it. Policies are understandable, but luxury hospitality should always prioritise flexibility and guest experience. Modern hospitality today placed lots importance on social energy, attentiveness, and how a place makes them feel emotionally, which I no longer find in Banyan Tree KL empty soul hotel! None of the staffs here show welcome to their guests, like a ‘don’t care attitude.’ That is why many luxury hotels may look expensive - yet still feel forgettable.

The best part was the location and moving around the city was great.

The location

I would like to share some feedback regarding my stay. First, the bathroom door latch was not properly aligned with the latch hole, which made it impossible to lock the door properly. I also noticed that the sauna was still listed as one of the available facilities even though it was under maintenance. It would be better to update or temporarily remove it from the facility list to avoid confusion for guests. Additionally, on Sunday at approximately 6:55 AM, someone opened my room door. When I asked who it was, I was told that it was a mistake and they had entered the wrong room. I appreciate that the matter was addressed after I made a complaint, and I’m thankful for the complimentary late check-out provided afterwards. However, overall, the experience was still quite disappointing. Even for a simple request such as coffee sachets and sugar, I had to send three separate messages before receiving them. I understand that issues can happen, but I hope this feedback can help improve the experience for future guests.

Great room, very clean and well furnished. Definitely had a luxurious feel.

Was a little confused with Banyan Tree Signatures Residences vs Hotel. They are at the same area just used different elevators to access different rooms/suites.

The room was clean, spacious,comfortable and cold. Kitchenette includes microwave and washer dryer with dishwashing soap, dish sponge and laundry detergent also provided.

Host was poor at giving directions. They instructed us to take Exit B from the MRT but there is no exit B. When asked where the link bridge was from Pavillion mall (i.e. which floor, which shops to look for) they couldn’t give a proper answer and only said that the signage would be clear (it was not, we had to ask a few guards). Netflix was provided in the room but depending on how many other rooms are watching, you might not be able to watch. When asked, the staff just said I have to wait till it’s not peak hours. Extra pillows were not available as the hotel says they ran out because it’s a full house.

Overall, it was a pleasant experience. The room was comfortable, spacious, and clean—very suitable for families. The facilities were well-equipped, more like an apartment, which made the stay very convenient. The location is excellent, with easy access to shopping malls and most places within walking distance, which is a big plus. The hotel staff was also very helpful and responsive throughout our stay.

One downside was the air conditioning, which was not cold enough even after we informed the hotel. A technician did come to check, but the temperature remained the same and was still not satisfactory.

The location and no frills decent room

Do note that this is a residence wing. I have nothing to dislike .

Great Location, great accomodation with nice and comfy bed, quite and peaceful to rest at night. Daily make up room. Great staff whom willing to help anytime.

None - all great!

Very central, with bridge to shops in Pavillion.

Slightly expensive but nothing to complain about.

Lovely helpful staff. Very friendly people. Tried to help when possible, quick to respond to queries, always tried to help. Very kind.

The safe broke multiple times. The washing machine leaked so they washed my laundry for me which I found was exceptional service. Thank you!

Location

They did not change the bed sheet for 3 days.

Very fast response of the host and very friendly. Great location right next to the mall and smack in the centre of town.

Wifi wasn't good + hot water was not working properly

Took a while to get in touch with the reception staff for check-in and key collection. The main reception staff were of no help. In future it would be good if the main reception staff were able to contact the apartment reception/front of house staff for check-in purpose.

The location was good.

These rooms they are used like Airbnb accommodation there is no reception. The welcoming people are non-existence. I felt not welcome every time I go because these rooms are selective Airbnb style. And the swimming pool and gym there is a sign saying short state people not allowed to use the pool and gym.

There is no on / off switch for the lights in the pantry area . It is only on when you stand in front of the pantry but only last for 30 seconds. This is very bad for the eyes when you have to use a knife to cut open an orange or peel an apple. I have notified the management office , they have sent a technician to check it out and said the set up is as is. He then told me to turn on the fan hood which has lights on but then the fan noise is so loud you cannot watch tv. The technician then helped to turn off the fan which there is a button on top of the fan. I do not think that this is a good idea even though I can get constant lighting but the 2 lights in the pantry keep on and off every 30 seconds if I stand in front of the pantry. This is a very negative point to an apartment.

The room is clean and well maintained, the staff that take care of my bookings and room they are fast to take care all of my concerns, just I got the room with no view ( building next door), location that connects to the pavilion mall is my main interest to choose this apartment.

None of it about the property and the room, only about the Nepali security that got into my nerves, i’m coming out from the elevator just to grab some items right in front of their table and going back up , it’s right in front of him I’m passing through but he ask me if I’m staying there or no, ( it’s my 3rd nights there ) and this guy always open the door for the first 2 nights. They should be trained how to talk politely to the guest.

床很舒服

房间里面如果🈶电话就好了，可以提供订餐服务

Not really a pleasure stay.

The unit is not really a sound / noise proof. I can hear every sound / noise clearly at night. Couldn’t sleep soundly.

Luxuary decor

Food options

パビリオンに非常に近く便利

スタッフが全てにおいて責任感が無く、何を聞いても曖昧な返答ばかりだった。またチェックイン時に何故か予約をBooking comで行ったことについて、公式HPならもっと安かったのにあなたは損をしたと笑いながら言う無神経さが論外。

The check in experience was the worst ever. Was being informed to text the person once reached. After texting, was told to wait at the lobby. After waiting for almost 20minutes, there is no sign of the person in charge. Texted the PIC again, she was saying that we should check in at 16th floor but we can't go up to 16th floor on our own, we have to wait for the bell boy. We waited for another 15min, we finally saw the bell boy. When we asked whether we need to show the booking details? He said no need as he managed to "guess" we are the guests he was looking for. That posted a concern on safety staying in this hotel. During check out, another "guessing game" happened. We met 2 hotel PICs asking whether we want to check out. We said yes and we were being asked to pass them the room keys. After paying them the food we consumed, we requested for receipt but there is no receipt provided.

Accessible to a lot of shopping and food places.. Centrally located especially with the covered bridge linked to KLCC and Pavilion. Semi-serviced apartment facility with the kitchenette. Very convenient. Staff are also very helpful.

Nothing.

This is our 2nd stay. Very good location.

The toilet is a bit slippery at the bathtub area. Not much TV channels to choose(only a few local channels)

Central location by pavilion

Overall good location. good to have washing machine in the room

The toilet tiles is so so slippery. the kids fall down few times.

Convenient location. Good security. Connecting bridge to Pavilion shopping centre

Slight damp smell in the room, especially when air-cond is not set to 20 deg C and below.

Great location, directly connected to Pavilion with plenty of facilities. Having laundry and a dryer is a big win for long trips like ours. The room was spacious and comfortable.

No complimentary water bottles, body soap or shampoo were provided on the first day. We used the small water bottles in the pantry and were later charged per bottle, which felt unfair. Not sure if this should be the customer’s fault.

Clean, very near to the mall

NA

Location and space

Loved everything abt the room, spacious, clean, strong shower, has a bathtub, comfortable bed, can watch netflix & easy to bring stroller to pavilion. The workers were also friendly & helpful!

Unfortunately, they did not have freezer ☹️

The room was spacious and bed is comfortable. Toilet is clean and spacious. The whatsapps makes it easy for us to reach the customer service. Convenient location to access the malls. Feel safe there and the staff including those at level 1 entrance are friendly. Checking out is easy.

Earlier check-in or late check out needs extra charge unlike some hotel chains on case by case basis. The check in was not as expected, I informed them prior to reaching hotel ard 3pm coming to check in. Was told someone will bring us up but ended we waited around 30mins or more to the room. Due to the limited time, we have no time to enjoy what it provides.

Easy access to Pavilion Mall. We arrived 5 hours earlier than check-in time. However, the staff were accommodating and kept our luggage with concierge and informed readiness of room after 2 hours (ie around 12 noon) via WhatsApp.

Location and Suite

No buffet breakfast, no room service and no housekeeping laundry service. We are on vacation and we want to pamper ourselves but we are very disappointed .

Location was good. large bed and bathroom

The hotel was a very small type of hotel. Operated more like a AirB&B (but it was not). Only one key was available per room, they did not have any spare pillow, and several times the cleaning staff forgot to leave bath towels. When i asked for towels that were missing, i was informed they did not have any spare. Not what you expect from a hotel. Also no formal check in or check out location, all done at the entrance of the lifts. The room had a small kitchen but no means to cook any food and very limited in terms of glasses and plates. No towels. All communication with the hotel staff was via whatsapp.

1. The staff were helpful, he met us at the lobby and brought us to Level 16 to collect our keys as we check in late 2. A staff met us at the lobby to collect the keys from us upon check out 3. Staff were helpful on our every request 4. Communication with the admin were all via whatsapp 5. Location is strategic to KLCC and Pavillion

1. There were two keys given for different purposes. we requested for another set but that took a while to get done. But it was not a big deal just not efficient 2. we place DO NOT DISTURB tag outside or door for various reasons, but we got interrupted by housekeeper at around 1am (pressed the bell at least 3 times) to deliver water when we did not request for any AND we were already asleep. however the admin staff did apologise to us on behalf, thank you for the fruit basket. 3. our keys had issues twice during our stay. it was inconvenient for us to get it fixed as outside of work hours we only have WA as means of communciations and no front desk to approach 4. when we checked-in shampoo and bath soap were not available in our room, tho housekeeping sent these to us eventually. 4. Washing machine is very noisy. we did not complain about this as it still work. Just noisy. 5. There is not much information provided in the room 5. Not much cloth hanging spaces for three pax 6. Room for two and room for three are same sizes. the room is a bit small for 3 pax, it gets crowded. But just nice for two.

Staffs were so welcoming. Room smells nice. This place is connected to pavillion mall, very convenient.

Just some cleanliness issue like got some dirts on the bedside table. But very minor issue, overall okay!

No breakfast at hotel

It will be good to have breakfast option offered.

location was good. the room is clean & the bed is super comfy.

only the car parking was too high.

This stay was nothing short of a dreamy escape — from the soft glow of fairy lights circling the bathtub with skyline views, to the perfectly placed candles and champagne glasses that whispered quiet luxury every detail, cozy room, spoke of thoughtfulness, intimacy, and a kind of love that doesn’t need to shout to be deeply felt. 💛 And thanks to the hospitality here was awesome will definately come back.. thanks to afnan n team 💕

Very clean and large rooms, good location. Always coming back to Banyan Signatures for everytime we go to KL. Special shoutout to Afnan who’s very helpful for checkin!

The location was amazing, just next to Pavilion.

The aircon abit hot.

The location is fantastic and the staff were responsive and helpful

The sinks in the bathroom is a little small and when washing hands and brushing teeth, the floor will tend to get wet.

Love everything about the place. Easy access to Pavilion and Bukit bintang. The room is clean and the staff were helpful.

Nothing

I like that they personally guided us to the checking-in procedures, and to our rooms as well. Because, the room numbers can be quite complicated.

Not sure if the people at the ground floor/lobby are insynced. Coz I ever asked someone behind the desk for the correct address for Grab pick-up address, she seemed nonchalant.

Great location and a comfortable room

Lots of issues with service from the moment when I arrived for check-in. Staff memebrs were friendly, but mostly incompetent.

3rd time here. Will come back again. Location - next to pavilion. Just a bridge a way hehe Cleanliness - very clean Room - spacious and comfortable Staffs - very friendly and accommodating. If you have any problems you can contact them via whatsapp 24 hrs