Palais de Pondichéry

Great location and excellent service! The staff was quick and responsive throughout our stay. The restaurant on the rooftop is a must-try, offering a great ambience and delicious food. The pizza was definitely one of the best we had in town! Highly recommended.

Parking is insufficient.

Bon rapport qualité prix et hôtel bien tenu

Es un hotel algo anticuado, pero con todo lo imprescindible, una habitación tipo suite con dormitorio separado gigante. con una muy buena ubicación y un personal excelente. Repetiría

Excellent staff . Very helpful..I ordered from outside they provided the plates etc. every request was answered.

Not applicable

Stay

No issues

Having Continental and Indian options was great. Enjoyed the breakfast here. Best location. Within walking distance to Beach and Gandhi Statue, Aurobindo Ashram and Hindu temple

Swimming pool could have been maintained a little better. When we went there was no one and we saw few bugs floating in the water so kids refused to get in.

Location was just perfect as most of the spots which we wanted to visit were in the walking distance of the stay. Parking spots while availabe but those are truly limited and very cramped too.

Few minor observations : - AC water was dripping in the room - Bed Room door was very hard to open and making some noise while opening

the hospitality and breakfast was really amazing

everything was perfect

Location, staff, spacious, clean.

Breakfast same menu which is limited and pre-defined, TV in room was just like show piece item which is decades old and never works, spring bed created severe body pain, overpriced, room service on demand only.

Nice place for couple/family stay…..

Car parking

The room was clean and spacious, the staff were very courteous

Parking can be built little more spacious for people like me who find it tough to take reverse

All

NO remarks

Good location and spacious rooms. Very clean and friendly staff. Walkable distance from the beach and all the restaurants.

Master bed was not very comfortable. It made too much noise and mattress wasn’t comfortable at all.

Amazing location right in white town, very friendly and helpful staff, amazing in house hotel with one of the best pizza places in town. They don't have a breakfast buffet and I'm adding this as something I like because they have an incredible plated south indian tiffen platter sourced from the awesome surguru restaurant nearby. And man the pizzas from their in house restaurant Ciro's was incredible. And the rooftop L'Atelier restaurant was also superb. We loved every single dish we tried with my favorite one being the quinoa bowl. The staff are very polite and take their work seriously. My first impression was not good as shared in the what i didn't like section but I came to like the hotel purely because of the staff - Mahashree the receptionist when we checked in helped to find a new room for us very quickly and helped to share so many details about the sightseeing places and how ro get to them - we didn't have a vehicle with us so we really depended on the hotel to get us autos and cabs and I'm happy to say they went above and beyond here. They also impressed with little things like clearing out food plates which we left outside within minutes even with no intimation from us as they had seen it via the security feed.

Property shows its age and needs a renovation badly. The room allocated to us first had an awful odour from the bathroom and while they initially said no rooms were free they managed to "find" one when I made a fuss and said I'll vacate the hotel immediately. Due to the very poor state of the so called canal outside there are thousands of mosquitoes around and while they've tried their best to control it, this is a losing battle. So forget any thoughts of a room with a view as you'd be keeping all windows tightly locked. They really need to renovate the place as several stuff like the elevator, wash basins and power outlets are in poor condition. While it is clean and well maintained it is definitely showing its age. I also didn't like the weird glass sealed opening near the top of the wall in every room - I believe it's a leftover item from an era of window ACs but they should seal it and make it light proof as it is near impossible to catch some sleep in the mornings once the sun hits this opening. Few of what I said here are low hanging items that would really spruce up the place so I hope the management is seeing this.

Staff was too good and polite. They take care of everything. Management was closely involved with all small requirements and service was on time. Highly recommended to the travelers.

Breakfast and Wi-Fi could be better.

Very good and well trained staffs, stay was exceptionally good

The rooms are large and the staff are very helpful

Nothing

They keep some eatable snacks in room for guests as complimentary.

Breakfast is very basic and more like hostel, fixed menu, not buffet. Not tasty at all. For South Indian Breakfast, they arrange it from nearby restaurant. Continental breakfast is made in roof top restaurant, but it doesn't make you feel good about food. Rooms they have allocated didn't have a single window and it feels like prison without any natural light.

Had a wonderful 2-night stay at Palais De Pondichéry with my family. The highlight for us was definitely the spacious and comfortable rooms, which made the stay very relaxing especially while travelling with a toddler and elderly parent. The breakfast spread was excellent and well-maintained, with good quality food and enough variety for vegetarians as well. The overall ambience of the property was calm, clean, and family-friendly. A special appreciation to the staff as well — everyone was courteous, welcoming, and very supportive throughout our stay. Their hospitality genuinely made the experience even more pleasant and comfortable for our family. The location is also very convenient for exploring White Town and the beach areas comfortably. Overall, a very pleasant and relaxing stay in Pondicherry. Would definitely recommend for families looking for comfort and a peaceful experience.

One small area for improvement would be the TV clarity in the room, as the display quality was slightly blurry during our stay.

Location is Prime. Breakfast is Nice

Lovely old decor vibe in the rooms

The breakfast area could be brighter

Location

We were given room next to the reception area. Room was not clean, full of mosquitos. We checked out after couple of hours.

The stay at Palais De Pondicherry was excellent. The staff were very courteous and helpful. They were available round the clock for any assistance and ensured that we were given utmost importance. I would recommend staying at this location to anyone wishing to visit Pondicherry. The location was very convenient and easily connecting it to Promenade beach, Aurobindo Ashram and other churches all within walking distance.

The complimentary breakfast could be a little more innovative. It's the same menu and same items on offer every day. Maybe also include some fruits and veg. Overall the quality of the food was good, but would like to have a little variety of items for breakfast.

The rooms, staff, location and the food.

Nothing really

Food was ordered from outside and average

AC did not work in room 402

Staffs are very courteous.

Breakfast spread could have been more. It was very limited with set plated menu

Centrally located, helpful staff

Excellent

Kaikki toimi niin kuin pitikin. Henkilökunta oli hyvin ystävällistä.

Melu kadulta kantautui aika delvästi, mutta sekin rauhoittuu aika aikaisin.

The location was very good, near to rock beach and the property was neat and clean.

1 out of 2 ACs had issues which was resolved the next day by eating away our 2 hours time. 2ndly the water flow in shower was very low, in taps it was just ok.

Stay was comfortable, staff has helping nature and accommodating, We had a comfortable stay

No complains

Very clean and easy to find

Reception area is quite cramped

Location was excellent Breakfast was good They have car park and 24 hours security Very good staff at the front office

Excellent staff all around.

Located in front of a canal and no restaurant around except for the one in the hotel. Breakfast was good but no buffet. Rooms are not airy and insufficient daylight

Après des problèmes dans notre chambre dès l'arrivée, nous avons été transférés dans une autre chambre plus agréable. Hôtel bien situé, proche de la Ville Blanche.

Le petit-déjeuner pourrait être grandement amélioré.

The place is with in walking distance from most of the tourist spots & cafés. The staff is very helpful & sweet. They have rooftop restaurants also & room service as well.

The location was close to the beach and restaurants although at night it was best to use a tuk tuk as the sidewalks are hazardous. The room was large albeit a bit dark as the windows were small.

It's an old building and this reflects the lack of hot water at all the sinks and the rather strange layout of the room. The breakfast was the same each day which having stayed for 13 night became tedious

This property is located within three kilometers of all the places of interest in Pondicherry. Has sufficient covered car parking for guests as the road in front of the hotel is quite busy. The staff are ever friendly and take it as a matter of pride to accommodate the requests of the guests. The rooms are larger than 4-5 star hotels, airconditioned with running water 24 hours. The room tariff also is quite reasonable. The breakfast choices are good and in sufficient quantity. Snacks, biscuits & chocolates provided in the room added a nice touch.

The hotel provides only bed & breakfast. If they could also provide lunch & dinner, it would save the trouble to the guests to go hunting for food. Moreover, aged people would find it difficult to negotiate the traffic and go looking for suitable places to eat.

Hospitality

View

Good accommodation

la situation très pratique

La suite Delux est une escroquerie, pas de lumière du jour. Equipement étrange avec 2 éviers de cuisine, une minuscule salle de bain qui santait très mauvais. des canapés pas très propres. La vraie mauvaise affaire à un prix très élevé.

Gute Lage und das Rezeptionspersonal ist auch freundlich.

Das Preis-Leistungsverhältnis passt nicht: die Ausstattung sollte insbesondere was Bettwäsche und Handtücher angeht sofort erneuert werden. Das Frühstück war eine Enttäuschung ( langsam, keinen Tee erhalten und den Kuchen habe ich nach dem ersten Bissen liegengelassen - habe dann ein sehr gutes Frühstück inkl Kaffee in einer Bäckerei genossen.)

Emplacement,personnel Surtout la qualité du restaurant

Certaines chambres n'ont pas de grandes fenêtres.

Ubicacion

Nivel de ruido en las habitaciones de máquinas y de la calle

Good location, helpful staff

The pool was cold. The breakfast was not great

It is a very French style hotel so brought back memories of childhood travelling through France. Everything functioned really well. And it had a pool, though small, you could have a dip after a hot day. The restaurant had good food. It was also very close to the parts of Pondicherry you would probably like to see.

If they could put in double glazing in the front windows. I was not bothered with the noise of the road traffic but I’d say others might be

Good standard and helpful staff

Bathroom could be cleaner

Clean rooms, great location to explore Puducherry, and an excellent breakfast as well. Staff were helpful in arranging taxi drops.

Une immense chambre, avec coin cuisine et salon; le chambre est séparée de la pièce.

Très bruyant surtout le matin et le soir. Un peu loin du centre de White Town

Chambre spacieuse, friandises d'accueil

Trop d'attente pour le petit déjeuner qui n'est pas en libre service, dommage, ça nuit à la prestation générale.

Everything was great and lovely!!

Laundry service!! They outsource to someone who messed up some clothes big time some had to be totally trashed. Leaving that aside they are very nice people and the hotel is very pretty. Just don’t have your laundry done here.

Personnel adorable. Ils n'avaient pas reçu ma réservation via booking mais ont fait le nécessaire pour me trouver une chambre

Éviter de prendre le 4e étage car le restaurant est au-dessus et c'est bruyant.

Small and extremely friendly hôtel. Front desk made us very welcome. Hôtel was just a short walk to the beach as well as a multitude of Cafés and restaurants. Strongly recommended to those visiting Pondicherry. Breakfast was served in the roof top restaurant each morning and was fine.

Reception staff were excellent, helping us to find a reliable driver, which was key to our stay. Breakfast in the restaurant, which is not connected to the hotel but the hotel price included breakfast…the breakfast was very Indian, with few recognisable alternatives, AND ALWAYS LATE!! We wanted to get out and about, but had to wait sometimes 30 minutes to be served. In the evening the restaurant served very good food; but we would have liked a beer and they had no alcohol. A pity. Overall a good stay, thank you.

Breakfast!! Rooms which adjoin others let too much noise through,

Staff and rooms service

Restaurant food and complimentary breakfast. Not much of an option in the menu. And the complimentary breakfast provided was not good as well.

Location. Tasty food in hotel room service. Hospitality of Front counter staff.

Cold and substandard complementary morning breakfast .

Central location, staff were great, good breakfast

Everything ok

The bathroom floor was of Marble, hence slippery. We fell down and got hurt

Breakfast and location good

Not very good dinner menu

Delicious breakfast. Spacious and clean rooms and staffs were very helpful.

L'emplacement idéal pour le quartier français

trop bruyant !!!! impossible de dormir quand on a une chambre au rez-de-chaussée et manque d'aération. Eau froide et chauffe-eau qui ne fonctionne pas

Breakfast was good, location was fine.w

Car parking space was very tight.

Nothing apart from location. It was a frustrating experience.

I recently stayed at Palais de Pondichéry in Deluxe King Suite and unfortunately the experience and the service was PATHETIC. Several issues made the visit very disappointing and frustrating. To start with, we kept on getting calls from reception to allow technicians in the suite balcony for some fixing / repairing work. They kept on disturbing throughout the day. Then to make the stay worse, there was no breakfast served (though we had breakfast inclusive booking) and water bottles provided even after multiple calls. In the end, we had to buy drinking water from outside and had to checkout without any breakfast after waiting for an hour. This whole experience was even more frustrating as we had some elderly and kids with us. Not sure, how have they got such high reviews. Must be paid ones. Definitely not recommended. overall disappointing and Pathetic. There are multiple options to look from in White Town area. Better explore those.

Good and neat

Parking space is small

We liked the breakfast and the staff attitude. Although we had to follow up on each request several times.

The room had no windows. Very stuffy. Everything took too much time and several calls

Mosquitos in the room,average breakfast,limited congested parking. Have to move out cars to exit your car.

Location is good..approachable beach and shopping/restros