Palette Magarpatta City formerly Emerald Guestimony

The parking facility was completely unacceptable – just an open patch of land with a few trees, right next to a construction site. Absolutely no proper or concrete parking arrangement. When we requested dinner plates, we were shockingly handed cheap plastic ones – extremely unprofessional for any hospitality service. The bathroom facilities were equally disappointing: a broken shower, no bathing towels, and to top it off, the entire room reeked of cigarette smoke. Overall, the experience was substandard and far below even basic expectations.

"My partner and I booked this Palette for a quiet weekend, and it was just what we needed. The ambiance is cozy and private, perfect for couples. Loved the minimal yet elegant interior, and the bed was super comfy.

Nothing

The parking space was bad. Unclean room

Horrible place to stay, no towels, bedsheets is being reused. Waited for towels until 11.00 AM the next day and it didn't arrive.Even for free the rooms are pathetic, only the reception staff is helpful. Management is unprofessional. I will never stay again

Everything is bad

Break Fast package is not worth. Room Service is not available as Restaurant is separate from hotel which is conveniently connected from ground floor.

No Room Service.

very poor

they must provide even bathroom kit

Nothing, they cancelled my booking at last time at 5 pm my arrival time was 11 pm of booking date. It was bad experience I had to arrange last minute hotel.

Nothing

One.of the worst experiences, it ruined our stay. Advise not to visit this place and request booking.com to remove on this listing

The location

The surrounding of hotel was dirty all the waste food was lying around. The entry from parking is filthy, stinky. Linens in the room were not clean. though it looked like the property was new the bedsheets looked old and overused. Locks were not safe they all had similar code and there was no safety lock from inside. This property is not recommended for women travelers.

Not safe for women

Not suitable for families

Nothing

Unhygienic bed quality and washrooms.

Nothing. Worst hotel.

I have travelled from Jammu to Pune on 11 June. Around 11:45 pm i reached at ur hotel to check -in but the executive at receiption desk told me that "hotel is closed as renovation work is going on". I still waited there till 3 am to get some. Then i have no other option to search other hotels in middle of night to get a stay. This is one of the worst experience one can have.

Rooms were nice

Rooms didn't have fans and the AC was not cooling properly

Proximity to Seasons Mall - which has enabled us to be outside the room -as the rooms were not comfortable at all. As we were in a group of 9, any new booking on last minute was not possible, So we had to stay with what we got.

Overall service is too pathetic for the price what we have paid. One of the room offered to us was fully stinking. Not enough staff who can serve the guests. Certainly, 3* rating is not justified. Please upgrade your services.

Location is perfect

Room cleaning was disappointing. Towels were dirty, bed sheets not upto the mark. The painting on one wall of the room falling apart.

I didn’t get the room. Room was allotted to other guest. Staff simply refused to give us a room when I had confirm reservation.

Should've believed the negative reviews that people have already posted about this hotel.

Booking.com stated that the payment could be made at the property. So a deluxe room was booked for myself and my daughter. Once we got there they said they could not give us a room as it wasn't paid for and they had provided our room to a marriage party that had decided to extend their stay. They also did not care to call and inform us in advance. We have never experienced this sort of treatment at any good hotel. In terms of amenities, the lobby looked drab and run down. It was a very hot day and they had no AC in the lobby. But the pics that the hotel has put up make the hotel look very luxurious. The photos do not reflect the grand comfort that the hotel claims through pics. I would not recommend this property.

Nothing

Everything

Great Location Good Restaurant Good People

Bit dusty. No room service for food.

Very good stay. Rooms are clean with good facilities. Near the main two malls.

It’s very bad experience

Staff are very arrogant

Location

Everything else

Location and food

I have to change 2 rooms. 1st room flush doesn’t work on first day!! 2nd Room is not what I booked and not worth the money. Manager was little rude and not able to understand.. 3rd room is good and what we booked but still have light issue (a loose key light setting)

Do not accept Non Indian guests.

Location is superb ,food is also good, But cleanliness is a issue otherwise everything is fine Hotel must increase the cleaning staff

Rooms are new…ish. Bathrooms are clean and there was a balcony!! Dusty but still balcony Staff is helpful and no-nonsense

Reception and entry feel like the back room of a Restaurent.

Not recommended for foreigners

Not clean at all. Passages, corridors dirty, rooms not being made in a daily basis. Checking issues. Staff unprofessional. Wouldn’t repeat. Shaving kit in the bathroom used and kept there. Had to dispose of it. Rooms very noisy, next to a highly transited road at all hours.

Great sized rooms, clean washrooms and the staff's customer service was excellent! Will visit again.

Everything was fine.

Prime location, excellent connection and good restaurant below.

No one at reception when we arrived, bag boy was to called to check us in. We kept the luggage and left immediately as had an appointment. We booked for 3 adult room and we were being given a standard double room. Requested to give a bigger room which was available but the request was declined. Then we asked for a mattress to put it in our room for our son and we were being asked to pay. On which I had argue that we had purposely booked for 3 adult as we had our 10 year old son travelling with us. Not a good experience when you are coming for a busy day.

The staff is very good at hospitality

There’s no dislikes about this property

Rooms

Cleaning

Noting, except that the one on the desk recommended me another hotel called Monarch...it is less than 1 KM away and much, much better, cheaper, and worth staying at.

We couldn't recognize the location, even though we were very close.. because the name was not displayed in the building...The staff was horrible, and I stayed on a sofa in the lobby for hours; no one cared...he was watching a movie.

Hotel ambience interior food n location . Also room names were really creative.. I like concept.

Parking is bad my car got punctured in parking it's really bad. I had to pay 500 for puncture

fake property

No room service. Support from the staff for local conveyance was big zero.

The location

The service was pathetic

Rooms shown in the pictures on booking.com and what they actually provide are completely different.

Absolutely zero service Lack of water Lack of staff No room service Paid tea also needs to be collected from hotel

Service very very poor

When I reached hotel I was told that the hotel had informed booking.com that the hotel is sold out and there was no room vacant when I reached at 1.30 am early morning.kindly initiate my refund of the booking

Location

It is not 5 star as mentioned in the list. Not taving good parking. No system!!

Breakfast with good staff atitude

N/A

Cleaning services were good

Management and misinformation about rooms

Though partly paid for and having received a written confirmation of my booking, I was denied that there is a booking in my name. THIS IS NOTHING SHORT OF A FRAUD.