Gateway Dehradun

Good Rooms ....

Staff behaviour could have been better ....

Staff people are quite courteous

There one person should depute near the pool side for small child assistance

It's a wonderfully maintained property with attentive staff and tasty food. Room service was prompt.

Swimming pool

Location, ambience polite staff

Nothing to say

1.Room was clean and comfortable. Much appreciated

1. The hotel is not a 4/5 star hotel, it’s a 3.5 hotel as or star rating 2. Breakfast was disappointing. Only had idli, paratha, aloo puri, and couple of options and live counter had dosa and omelette only. Much disappointing

Only the location

Horrible room services could not serve a fresh lime water took two hours to deliver to us. Breakfast area is very small and no management was available for managing the clients for sitting on the table no proper stuff available really not deserve to be called a five star hotel With marriage happening over there they did not had management to handle the normal hotel guys Very very bad and horrible experience

Poor quality of infrastructure

The staff is well and truly under-trained. Very hesitant, unnecessarily trying to speak English and getting exposed at their inability to do so….even in public places like restaurant, staff getting mushroomed, talking loudly….orders not served perfectly or with proper supporting items….breakfast cutlery very inadequate and tea/ coffee served was absolutely unconsumable….bathroom amenities not depicting 5 star status at all….TV not having subscribed to IPL English commentary channel and hotel refusing to subscribe on customer’s request also

Upkeep and modern look and feel

No buffet breakfast and a small menu provided stating low occupancy

Nothing

Building entrance, location and ratings as per hotel

Price was good

Breakfast Menu can be better

Ambience

Surrounding

Not much

Break fast menu, Cutlery, no wifi in room etc

Everything

Good hotel

Nothing

The staff was very rude service was very poor

staff service

want more corporate discount

Size and height of the room And staff services too

Need more fragrance corridors

Room

Staff and support

Well maintained room. Toilets, showers, bath linen - all were very clean and in good condition. All staff (specially housekeeping & the servers at the restaurant) were very courteous and helpful. A good place for those who a) prefer staying inside the hotel b) have shorter stays (or layovers) c) are less hopeful about food options

Hotel location - highly unpleasant. Located on a roadside, surrounded by local vendors, workshops, garage - amidst unclean roads, incomplete infrastructure, rusty and dusty views. We also encountered a garbage dumping yard along the way - while on our way to nearby places. Frequent power cuts - which was more irritating while watching TV since AC and Lights would switch back on immediately with the inverter, but TV would take longer as it was connected with the hotel's WiFi. Breakfast - menu was decent but repetitive. We were bored to have the same stuff everyday. Lunch/Dinner - limited options on the menu card. Yet some of the dishes we managed to order were good, though quantity could have been a bit fulfilling. Items offered complimentary in the package - staff had to be reminded everyday (which makes it quite awkward for a guest). Also what was served was a bit different from what was promised.

left too early for breakfast

Location

Service is very bad.

I didn't quite enjoy my stay at this hotel. It's located right on the highway, and apart from a small swimming pool, there aren't many facilities. The overall ambiance lacked coziness and comfort for me. On the bright side, I did appreciate the luggage storage system.

The washroom basin wasn't in the best condition; it seemed like it hadn't been cleaned thoroughly. On a positive note, the restaurant experience was enjoyable, particularly thanks to the staff, Mr. Sooraj (please correct me if I got his name wrong). However, the food was just average.