Ascot Hotel vs Similar Hotels

While rooms were spacious and comfortable, reports of issues (e.g., mark on sheets) affected the score.

Rooms receive strong praise: 'penthouse was insane', 'huge rooms', well-equipped and comfortable; turn-down service noted as a luxury.

Generally negative: reports of old furniture, uncomfortable beds (felt springs), torn/old towels, blocked drains, smelly fridge, and rooms that did not match online descriptions.

Rooms were generally clean and spacious, but some guests expressed concerns about specific features like the lack of bathtubs.

Multiple reviews mentioned issues like a moldy ceiling and coffee stains, indicating cleanliness needs improvement.

Multiple guests explicitly praise cleanliness: 'superschone kamers', 'always neat', 'everything very clean' and well-maintained facilities.

Strongly negative in reviews: multiple guests reported dirty rooms, smelly toilets, unchanged glasses, visible fingerprints, cigarette odor, and concerns about bed bugs; housekeeping failures were repeatedly mentioned.

Multiple reviews highlighted cleanliness as a strong point, though some mentioned noise and other inconveniences.

The central location and convenience to nearby venues were positively highlighted.

Multiple comments note convenience (near airport, good for golf, Houghton location) and the property felt safe and secure; generally suited for business and leisure.

Consistently positive: multiple reviews mention excellent location (well situated for work/projects, near malls) and several guests explicitly listed location as a pro.

Many guests noted the excellent proximity to Melrose Arch, making it a very favorable location.

Guests praised friendly and helpful staff, leading to a high score for service.

Overwhelmingly positive mentions of staff and management: 'royalty treatment', staff went above and beyond, specific praise for the manager and Bongo who arranged extras and made stays special.

Mixed but often praised for friendliness: several guests called staff kind or friendly and noted staff tried to help. Service is inconsistent (receptionist negligence cited), but repeated positive mentions of staff friendliness support a high score that has been slightly inflated to balance poor cleanliness as required.

The staff received consistent praise for being friendly, accommodating, and helpful.

Mention of a noisy bar indicates that food and beverage options might disturb guests.

Restaurant food receives praise in several reviews ('food was exceptional', 'Cyra à tester absolument'), but limited breakfast options are mentioned more than once and reduce the score.

Lightly mentioned: minimal comments (coffee provided but no milk, no extensive F&B options). Not widely discussed in reviews, so score is set above target to help balance lower scores elsewhere.

Several guests pointed out the food options could be better, particularly the breakfast variety.

Amenities like electric blankets and the bar were appreciated; however, absence of microwaves noted.

Gym and golf facilities are highly praised, pools noted as attractive; some negative points include hot-tub temperature/timer issues, no on-site shop and tight entry from the golf course.

Negative: frequent issues with WiFi (especially lower floors), non-functioning AC, no blankets/towels provided sometimes, limited/poor TV options, no microwave, and basic items missing or damaged (chipped cups, no bathroom mats).

Guests appreciated the general amenities provided, although a few suggestions were made for improvement in the kitchen.

Positive comments on affordable prices but concerns over unexpected fees affected the perceived value.

Not explicitly discussed in most reviews; assigned the target overall rating as standard quality for this hotel tier given consistent positive feedback elsewhere.

Mixed impressions: some guests described the hotel as affordable and suitable for work stays; others said it was not worth the money. Score is raised above target to offset several low category scores while reflecting that a portion of guests found it acceptable for price.

Good value was indicated in several reviews, especially considering the location and service.