Gokulam Grand Trivandrum

Das Ambiente ist sehr schön und die Mitarbeiter sind sehr freundlich und Service orientiert.

Es gibt leider nur einen Sonnenschirm für fünf liegen. Die Getränke kommen leider erst mit dem Nachtisch.

Location on NH 66 bypass is quite convenient. Staff were very friendly and helpful. Clean and new rooms.

Pool has a great view but quite small and pool bar wasn't functioning... perhaps because of the monsoon season:) Food at the restaurant was ok but not quite upto the level of the rest of the hotel.

The ambience of the property and courteous approach of the staff.

Nothing specific

Location, Staff, breakfast

Room, surroundings,bathroom, room rent

Good

Staff were excellent, and the facilities were maintained well and I overall enjoyed using them. The calm atmosphere was an enticing facet of the hotel, and the staff were understanding. Lastly, the food was tasty and hygienic.

In-room dining was tardy, (when I ordered the food it took an hour to arrive). My parents joined me on the last two days of my stay and the mattress where my dad slept was overused, thus making it extremely soft, which is concerning considering the five star rating. Because of this, we vacated earlier.

Real value for money. Every thing was nice.

The towels could have been fresher

not meet the standards of other 5 star Hotels ,required more to improve , I took suit Room which is more expensive ,but not meet that standards compare to other 5 star rating hotels

room cleanliness , dusty , sofa and bed , even bed is not good for sleep ,as it makes back pain due to spring type bed which is low quality

Lo staff veramente molto gentili e disponibili

Tutto bene.

Tidy and Well Managed

Restaurant could’ve been put up a bit more stylish.

The bed was very comfortable, I slept well. Farah (Head massage) was excellent. The location was convenient for both Kims Health and the airport.

It took me a while to think what this building felt like, and on being woken by 'canned' supermarket music starting at 7am which I could hear through the door, that was it. The building is designed like an American shopping mall, including the inane music. The sound proofing is poor, so I could hear the noise of the dining room all of the time, any room maintenance going on, which was a lot, people chatting outside etc. I have not experienced this. My room did not smell fresh, and on waking on my first morning I realised the smell was of old cigarette smoke, so clearly it used to be a smoking room :( My room key proved faulty, lights suddenly coming on in the night waking me up. My kettle need replaced. Last but not least, I am sorry but nowhere else in Indian (over five weeks) had I been charged IRU 1985 (=£15) for an evening buffet meal. Let alone that I had informed the waitress that I could not eat much for reasons in my mouth, and in fact ate very little, and this includes higher star hotels than this one. I went out the second night and ate a lovely full meal at Paragon in the Lulu Mall down the road all in for IRU 420. This is not a reasonable charge.

Neet and clean rooms, food very good and testy

Structural design of the property … A miniature of Oberoi Hotel Mumbai ( the inner view)

Service / Staffs Attitude towards guests

Great property and extremely well curated. The gym, room, the lake view all surprised me. The staff were friendly and professional - always wanting to help. I extended my stay by 2 nights.

I had a truly wonderful stay at this hotel. The overall experience was excellent from start to finish. The staff were extremely friendly, caring, and professional. What made my stay extra special was the personal attention from the team. The F&B Manager personally visited our room to check on our comfort, and even the chef took the time to visit and ensure we were satisfied with the food. The reservation manager, reception staff, and even the security team were all very courteous and went above and beyond to make us feel welcome. The food was absolutely delicious, and I sincerely appreciate the chef for the outstanding quality and taste. The facilities were clean, well maintained, and very comfortable. This level of hospitality is truly commendable. I highly recommend this hotel to anyone looking for a memorable stay. Thank you all for such a great experience!

Good

No attention was paid in cleaning the room on the second day

Had a wonderful stay at this hotel! The bed was super cozy, the ambiance was warm and relaxing, and the staff were absolutely excellent, so friendly and attentive. The food was delicious too. Would definitely come back.

Small suggestion to improve the WiFi speed.

It was a nice place

Nothing

Spacious room, pleasant staff, easy check-in and check-out

Another hotel with lights that are just about impossible to switch off.

Ihana hotelli, jossa olisi mielellään viihtynyt pitempäänkin kuin vain yhden yön, jonka minä yövyin. Tilasin illalla huoneeseen ruokaa, joka oli todella herkullista. Myös aamiainen oli herkullinen ja hyvin monipuolinen. Hyvä sänky.

Clean hotel, good but expensive food .

Full payment demanded on check in.

Staffs are very helpful and professional

Nothing

good

We stayed for 2 nights. The first night we arrived late and were given a smoking room without being informed. The cigarette smell was very strong, and I am allergic, so I felt uncomfortable throughout the stay. The staff only explained at checkout that no other rooms were available on the first night. While understandable, they should have informed us in advance and arranged a room change for the second night. Overall, the lack of communication and handling was disappointing.

Everything! Staff were welcoming & couldn't do enough for us. Rooms were large & comfortable Breakfast had all you could possibly want to suit all tastes. Handy for Lulu Mall

Everything was great! The breakfast was tasty with many options. All the staff were very helpful.

The hotel is modern, high quality equipment, spotless clean

The staff is.... weird. They are definitely trainer, but this is this kind of training that makes you follow procedures instead of understanding them, empathise with the customer and prioritise them. The room don't have AC but central ventilation system, so if you like cold wind in the night, or hope to cool down the room quickly- then it will be a no.

Rooms excellent. Food awesome. Staff very attentive, polite, professional and ask for front office manager Sidharth S - he went out of his way to assist me - amazing man. Namaste!

I think they should paint the outside of the building bec it’s a bit old and dull which doesn’t represent how excellent it is inside.

Staff

All was well

The rooms were clean

Our bathroom drainage was constantly smelling. The maintanance tried to fix it but it didn''t work. Our room fridge was not working and had to be replaced. I was very unhappy with this because i had my parents medication and some coconut water that needed to be refrigerated. they were on treatment at KIMS. The service staff were very slow in the dining area, we had to wait 45 mins for a coffee. i can go on!

Very good hotel to stay nice food nice staff

Every thing

Nothing

Amazing hotel

The hotel's design is outstanding! Our room was spacious and comfortable, with all the necessary amenities. The bathroom design was beautiful and convenient. The room service was excellent and imaginative! There were also some nice facilities, including a café and a restaurant on the ground floor. The restaurant menu offered a wide variety of intriguing options, and the food was delicious. The swimming pool was nice, too. The hotel was close to the Lu Lu shopping mall. We also visited the Napier Museum and Kovalam Beach, both of which were accessible by tuk-tuk. You could swim at Kovalam Beach and there was a beautiful Shiva temple nearby.

We did not like the construction of the windows in the room, because you cannot open them (not even a small ventilator window), so you have to use the air conditioning all the time. So we felt bottled up. It's acceptable for one to four days, but it's hard to bear for longer.

Exchange rate was v poor

Cleanliness

Nothing

From check-in to check-out every was perfect. Close to airport, shopping, restaurant and transport easily available. Rooms and toilets were clean and well maintained. Staff were really supportive/attentive.

All were good.

I stayed in Gokulam Grand for a few days and everything was perfect. The room was very spacious, clean, and comfortable. The staff were friendly and helpful, and the service was excellent. I really enjoyed the peaceful atmosphere and would definitely stay here again.

Nothing

The best 😍🥰😘😍🥰😍😘leckeres Frühstück, mega Abendbuffet. Absolut zu empfehlen. Sehr nette Mitarbeiter, Riesiges Zimmer, Megabetten. Es gibt nichts besseres 🥳Herzlichen Dank an alle Mitarbeiter. Wir kommen wieder 😍

Nix zu meckern, alles bestens 👍

Rooms were good and the Staffs were excellent

A better view of the compound once you look from window

All the a-la-carte food and also the room service was really good. Good helpful staff, good facilities and very comfortable bed.

Breakfast options could be better

Cleaniness and courteous staff

Location; somewhat far from main city

Location

Food

The buffet breakfast ha da wide range of things on offer and it was always fresh. There was a good selection of things on the menu each night also. Excellent spa service, me and my wife really enjoyed it.

Shower door could be more sealed, water leak through each time we used.

Clean

No Ala carte service at restaurant. It really troubled us. Also, we are told that the hotel staff is too busy and even if we order food to the room, it will take more than an hour. We had no option but to order in Swiggy . For the cost we paid for one night, we should have got better food services. The buffet was anyway exorbitantly priced