Premier Inn Poole Centre - Holes Bay vs Similar Hotels

Rooms are often described as nice and well kept, but problems reported include malfunctioning air conditioning, limited window opening, a poor extra bed for children and some small rooms for 3 guests.

Rooms frequently described as small, old, tired or shabby; several guests reported overheating due to no AC and some maintenance issues (mould, leaking shower).

Several reviews pointed out issues with room preparation and inadequate storage for clothing.

Room described as spacious, clean, and with a comfortable bed.

Generally praised (rooms and bathrooms described as clean and modern), though there are isolated reports of missed room cleaning and worn/poor sofa bedding for families.

Mostly described as clean and 'spotlessly clean' in several reviews, though a few guests reported mould on tiles and a leaking shower requiring mopping.

Multiple reviews mentioned cleanliness, but some noted dusty areas and lack of hot water.

Some concerns raised about cleanliness and upkeep in older rooms.

Consistently highlighted as a major positive — very central and close to the city/rail station — with the main drawback being occasional noise from the nearby rail yard.

Consistently lauded as 'great', central, excellent for ferry/quay and shops; location is a standout strength across reviews.

Location received praise for its convenience to nearby venues and attractions.

Fantastic location to the quay and town.

Mixed: several reviews commend friendly and helpful staff, but there are complaints about reception language barriers, slow clearing of breakfast tables and at least one missed housekeeping request.

Staff repeatedly praised as friendly, helpful, welcoming and efficient; many comments highlight excellent, attentive service.

Staff were frequently described as friendly and helpful, providing good service.

Delightful restaurant staff mentioned, but service at reception was problematic.

Breakfast is often described positively (good selection, appropriate for the price) but some guests report shortages, slow replenishment and an overall weak breakfast on occasion.

Breakfast was frequently described as lovely or excellent, though a few guests found the continental selection lacking (no cheese/meat) or average on occasion.

Breakfast was generally well-reviewed, though some suggested a wider choice.

Restaurant received excellent feedback from guests.

Several negatives: missing minibar/fridge in rooms, limited or expensive/fully-booked parking, occasional elevator outages and inconsistent air conditioning — amenities are an area of recurring complaint.

Garden and outdoor areas praised; however lack of air conditioning, only fans provided, and parking is an extra paid charge were noted as drawbacks.

Comments on limited amenities and inadequate breakfast options.

Great shower facilities in large bathroom.

Frequently praised as good value or excellent price–quality ratio in multiple reviews, which outweighs some amenity/service issues for many guests.

Mixed feedback on value: some felt price was high for room condition and breakfast quality, while others found stays satisfactory for their needs.

While some considered it good value, hidden costs like parking and variable room quality lowered perceptions.

Hotel is not cheap but provides good value for the cost.