Premier Inn Keswick

The hotel is really close to the main train station but on the other side of all the activities, so for business travel it's good or if anyone wants to be in less crowded area, while still really close to the train station and dom.The staff is really polity and helpful and the breakfast is solid. The internet was working fine.

The elevator in hotel is a bit weird as it takes you between the floors so you still need to go with stairs one floor up or down. Hot water needs some time to "arrive" in the bathroom so some might think there's no hot water. There's no safe in the room which is also a bit weird. Value for money is extremely low but I guess it's related to the period of the booking as there's huge expo in Cologne so all the hotels were booked.

地理位置非常好，安静，整洁，空调等房间设施很好，很舒适。以前每次在科隆都会住在教堂对面的啤酒屋楼上酒店，这里的性价比更高，设施很新，下次来一定还会选择这里。

Gute Lage, freundliches Personal, sauberes Zimmer! Alles top

The room itself was very big, spacious, and comfortable. Great water pressure in the shower too, and was also very clean. The hotel itself was also nicely designed and quiet. Was a very nice, calm place to come back to and rest after a long day at Gamescom. The location was both good and bad - The good side: very close to the main station near the cathedral so commuting was very easy.

The location was also bad in that there were always homeless or shady-looking people near the hotel area - no one actually bothered me, but the general feeling was of a lower-quality area of the city. For a lone woman, for example, this might be scary at late hours (again, no one actually did anything, but just the general vibe). The breakfast was very poor from a vegetarian point of view - very few options for me to eat.

Posizione vicina al centro, servizi in linea con le attese. Pulito e funzionale. Buon rapporto qualità-prezzo.

Solamente un piccolo dettaglio. Probabilmente gli ospiti precedenti hanno fatto la doccia prima di lasciare l'hotel e durante il ripristino la stanza non è stata sufficientemente arieggiata,risultando umida al nostro arrivo.

Purble back light! Comfortable bed. Very quiet and didn't hear much of other guests. Good location to walk into town etc.

Awkward couple of 'junkies' outside on the public corner. Police picked them up a few hours later, but it's one hell of an impression to arrive to. Didn't happen again during my time there!

Ein sehr gutes drei Sterne-Hotel in ausgezeichneter Lage, nur wenige Gehminutenh vom Bahnhof und der Innenstadt entfernt. Das Personal ist äußerst zuvorkommend (wir durften kostenlos früher ins Zimmer) und hilfsbereit. Das Doppelzimmer war groß genug für zwei Erwachsene und einen Koffer, im Bad gab es ausreichend Ablagemöglichkeiten.

Das Frühstück ist sehr mittelmäßig für den Preis, hier kann man über eine Alternative nachdenken. Eine grandioses Aussicht darf man an diesem Standort nicht erwarten. Das ist aber Kritik auf hohem Niveau.

Hotel liegt super zentral, direkt beim Hbf, somit auch recht laut. Da muss man sich entscheiden, zentral oder ruhig. Mit Oropax kein Problem.

Sauberkeit, Zustand im Allg. ( Flure, Wände) Unmotiviertes Personal, kein Guten Morgen beim Frühstück, recht unpersönlich, ein älterer Herr aus der Führung hat im Frühstücksbereich eine Angestellte gemaßregelt,das macht man nicht in der Öffentlichkeit, echt unprofessionell

Die Nähe zum HBF ist ideal, da das Zentrum gut erreichbar ist, man aber auch bei Geschäftstreffen schnell am Bahnhof ist

Es ist ziemlich laut. Zu einer Seite sind die Gleise der Bahn, zur anderen eine laute Straße und auf der dritten Seite ist ein Mini Park, in dem auch zu späterer Stunde noch Leute sitzen

Im Zimmer war alles vorhanden was man brauchte. Das Frühstück war überschaubar. Sehr gute Anbindung zu den öffentlichen Verkehrsmitteln.

Hatten ursprünglich ein Zimmer mit zwei Einzelbetten gebucht. War am Ende ein großes Doppelbett. Das Frühstück hätte gern noch abwechslungsreicher sein können. Sehr überteuerter Preis für zwei Übernachtungen(war aber sicher der Gamescom geschuldet, im Vergleich zu anderen Hotels war dieses da noch "günstig").

location was a bit further from the centre of the old city than i had anticipated

Der Preis von 234,- Euro für eine Übernachtung ohne Frühstück ist viel zu teuer. Denke, dass dies bedingt durch die Gamescom war.

Colazione ottima, posizione comoda, vicino a mezzi di trasporto

We stayed at this hotel for one night and unfortunately were not satisfied with our experience. The reception staff were not particularly friendly and welcomed us rather indifferently. There were also many issues with the room, even though we had booked a superior room. First of all, the shower was broken. It was leaking from several places, and the shower head would not stay in place and kept falling down. It was very uncomfortable to use. We were asked, “Do you want a different room?” but since we were only staying for one night and were already very tired, we did not see the point of moving. We stayed in the same room, but we never received an apology. In fact, the staff even laughed about the situation, which was very unpleasant. The towels also smelled bad and were clearly not fresh. We asked for them to be replaced, but the new towels were simply thrown onto the bed, while the old ones were left in the bathroom. The bathroom mirror was installed so high that I could only see my head while standing on my tiptoes, even though I am of average height. Trying to dry my hair with a hairdryer without being able to see myself in the mirror was extremely inconvenient. Another major issue was the temperature in the room. The underfloor heating was on, while the air conditioning could not cool the room properly. It was extremely hot inside, especially considering that the temperature outside was +36°C. Why would the heating be turned on in such weather when the air conditioning is clearly not powerful enough to cool the room? There was also no way for us to control the underfloor heating ourselves. There were only two bottles of water in the room. Since this is a 4-star hotel, we expected drinking water to be readily available, as it is a basic necessity. After returning from a full day of walking around, we asked at reception for some water. The staff member told us that he would not provide any and that we could only buy it from the hotel. He even warned us that

it was expensive and recommended buying water at a shop instead. The next morning at breakfast, however, we noticed that there was actually always an option to refill our own water bottles at the drinks station. The receptionist simply did not offer us this option. Breakfast was another unpleasant experience. We knew that breakfast was included in our booking and had already been paid for, so we simply went to get some food. Nobody had told us during check-in that we were apparently supposed to find a member of staff ourselves and register for breakfast. One of the female staff members stopped us and told us that we would have to pay if breakfast was not included in our booking. She could not find us on the breakfast guest list, and only after asking another colleague did she find out that everything was fine and that we were allowed to eat. Why did we have to go through this embarrassing situation and worry that we were somehow not on the list when breakfast had already been paid for? We were then asked to choose a table. There was very little choice because most of the tables had been reserved. This was the first time we had ever encountered reserved tables at a hotel buffet breakfast. Our table, like most of the available ones, was extremely uncomfortable: it was very low while the chairs were too high. We had to bend down significantly just to eat and ended up sitting in a very uncomfortable position. Another issue was the language. The staff repeatedly spoke to us in German, even though they knew we were foreign guests. They kept asking us questions in German despite knowing that we did not speak the language. The location is convenient in terms of being close to the train station, but the surrounding area was unpleasant. There was a strong smell of cannabis everywhere. Overall,the unfriendly attitude of the staff and the poorly thought-out design and organization of the hotel made us feel like unwanted guests. Unfortunately,we cannot recommend this hotel

Close to the train station, and good area with good restaurants nearby. Still quieter area for good night sleet. I was surprise to see Indian restaurant next door, I ate dinner there for all the days i stayed here as it was convenient. Location is superb, you can walk to the Koln dom (Cathedral), Neumarkt, walking street around with shopping malls. From Kolner Dom it was also easy to walk down to Rhein river view and chill evening for drinks and dinner. Please note: The hotel does not have onsite restaurant to order food , it just offer the breakfast.

No Dine in or room service of food. But it didn't bother me much as they have plenty of restaurants next doors.

La ubicación cerca de la estación del tren. Las habitaciones amplias y cómodas

Perfektes Hotel für einen Kurztrip

Zentrale Lage nicht weit vom Bahnhof, ruhiges, komfortables Zimmer, freundliches Personal.

Posizione, staff disponibile e attento alle esigenze

Niente

Wszystko

Nic

Room was much bigger than I thought. The location was also great and reasonably easy to get to the HBF (although the walk can be a bit sketchy at night). There was also a street with restaurants nearby which was convenient. Luggage storage was fine but not super secure (they’re just in the corner of the reception area).

The suite was nice but not accessible. You had to take an elevator that required you to walk up/down half a flight of stairs. They were also at the back of the building and required additional walking to get to. Cleaning is done on request only.

Everything. We were very close to the cathedral, like a five minute walk and it was a good execution of a futuristic hotel.

They don't their own parking lot.

Impressionante vicinanza alla cattedrale e quindi il centro. La doccia meravigliosa con un getto che ti rimette al mondo. Pulitissima. La struttura non ha parcheggio ma a pochi passi c’è n’è uno a pagamento con tariffa conveniente.

Niente.

Oda genişti, otelin konumu gara yakındı

Aylar öncesinden rezervasyon yaptırdım ama ek binada bavullarla merdivenler çıkıp inerek ulaşılan bir oda verildi üstelik 15 te geldik ama oda hazır değildi yarım saat bekledik, odaya gittik bir başkası da aynı odanın kapısında olunca beraber tekrar resepsiyona gelmek durumunda kaldık, odanın bize ait olduğu söylendi.. Yani otele giriş ve bize verilen odanın konumu uygun degildi

I asked for a room overlooking the railway and they gave me one. Genuine gigachad behaviour XX

Nothing

Sehr freundlicher Empfang und freundliches Team. Gutes reichhaltiges Frühstück. Schöne Zimmer, wenn auch etwas klein.

Leider keine Ablagemöglichkeiten. Im Bad fast keine Haken um Handtücher oÄ. aufzuhängen.

De ligging is goed. 5 min wandelen en je staat aan de Dom.

Hotel is wel rumoerig niet binnen maar langs buiten. Waren nu ook werken bezig vlakbij dus uitslapen zat er niet in.

Lo staff molto gentile e disponibile La possibilità di mettere le bici in un garage chiuso La vicinanza di alcune vie caratteristiche a piedi

Pretty close to the main station

Faucet in the bathroom almost falling off, noisy room if facing the railway tracks Very noisy climate control

Location

The stuff we’re possibly the russets and racist people I have ever encountered. It was the night shift man. Older gentleman

Завтрак на удивление приличный, обычно в немецких отелях он сильно хуже. Здесь же был турецкий персонал и марку они стараются держать.

Это больше не к отелю претензии... Очень много "асоциалов" в округе, они не агрессивные, но ... Нет своей парковки, ближайшая в километре от отеля.

Gemütlich & sauber.

Es hat uns sehr gut gefallen, es war alles top. Die Freundlichkeit des Mitarbeites (21.08 gegen 20:00 - den Namen weiß ich nicht mehr) war hervorragend und er war sehr zuvorkommend. Die Zimmer sind klein, aber fein. Alles vorhanden Fön, Duschgel, Seife. Es gibt keine Minibar, aber in der Lobby einen Getränkeautomaten. Die Bar war ausreichend, haben dir den ersten Abend genutzt.

Das einzige Manko ist, dass es so gut wie unmöglich ist jemanden vor Ort im Hotel telefonisch zu erreichen. Wir hätten dringen Hilfe gesucht, jedoch der Anruf wurde von eine KI Stimme geführt, die einen im Endeffekt darauf verweist eine E-Mail zu schreiben. Hier wäre eine einfachere Lösunf für dringende Fälle gut.

L'Hotel molto carino e moderno in ottima posizione, la pulizia delle parti comuni, il letto grande e molto comodo, l'accesso alla stanza tramite scheda, la disponibilità e la funzionalità delle prese elettriche, l'illuminazione e le dimensioni della camera.

La gestione superficiale, lo staff indisponente e la camera inadeguata. Prima del nostro arrivo a Colonia, la struttura mi aveva contattato per ricordarmi che la stanza prenotata prevedeva due letti singoli, offrendomi la possibilità di convertirli, se richiesto, in un matrimoniale. Essendo in coppia, ho risposto subito confermando la preferenza per il matrimoniale, ma lo staff non ha mai letto il messaggio né inviato un riscontro. All'arrivo in hotel ci è stata quindi assegnata la camera iniziale con i letti singoli e, per rimediare all'errore, siamo stati sistemati in una stanza per diversamente abili. Per noi questa soluzione si è rivelata estremamente scomoda: l'assenza di barriere architettoniche creava ampi spazi vuoti e inutilizzabili, con pochissimi punti d'appoggio, ridotti a soli due mini sgabelli come comodini e a una piccola scrivania. Anche il bagno era privo di piani d’appoggio e dotato di una doccia aperta con una semplice tenda come paratia. Come se non bastasse, la camera non è mai stata pulita per l'intera durata del soggiorno; solo dopo abbiamo saputo che la pulizia veniva effettuata esclusivamente su richiesta. Infine, parlando dei servizi, la connessione Wi-Fi era talmente instabile da risultare inutilizzabile, mancava un mini frigorifero e la colazione costava ben 17€ al giorno per persona in all inclusive. Consiglio allo staff dell'hotel di fumare qualche sigaretta in meno davanti all'ingresso e di leggere e rispondere invece a qualche messaggio in più.

Das große moderne Zimmer

Hat eigentlich alles gut gepasst außer das kein eigener Parkplätze hatte!

Central location. Modern, clean facilities. Great breakfast, plenty of choice, fresh. We also loved ‘Happy Hour’ ! Friendly,helpful staff

Nothing not to like

Great location, friendly staff who went above and beyond to be helpful. Clean and comfortable and a nice breakfast.

Nothing

Camera spaziosa, pulizia e a pochi passi dalla cattedrale.staff gentile. Ottimo rapporto qualità/prezzo

Parcheggi convenzionati un po’ distanti ma con EasyPark ho trovato a fianco del hotel

Personalas puikus, atsakė į visus klausimus ir pagelbėjo. Kambarys švarus, gražus ir tvarkingas. Pusryčiai nerealūs - pasirinkimas tikrai didelis, maistas skanus, aplinka tobula. Vieta patogi nuo centrinės stoties - viešbutis lengvai ir greitai pasiekiamas pėsčiomis.

Renkantis rekomenduočiau įvertinti, kad šalia bėgiai - dažnai važiuoja traukiniai, yra triukšmas (tikriausiai uždarius langus mažiau girdisi). Aplink viešbutį tam tikrose vietose buvo matyti šiek tiek neaiškių asmenų, bet iš esmės čia vienintelis minusas dėl vietos

Ubicación, desayuno muy bueno, personal con un trato excelente

Location

Bella camera, bagno piccolo ma essenziale. Posizione ottima vicino al Duomo di Colonia e quindi al centro. Colazione ottima e abbondante.

Il parcheggio. Abbiamo dovuto parcheggiare a 8 minuti dall'albergo al costo di 24 euro al giorno.

We stayed for one night . Our room faced the inner courtyard, so it was quiet and we slept very well. The room was small for two people, but perfectly comfortable for a short stay, and everything was very clean. The staff were friendly, and we also liked that coffee, drinks and cocktails were available at the hotel until late in the evening.

Disposable hotel slippers and an electric kettle in the room would make the stay more comfortable. The tissue holder was empty, but after I contacted reception, the staff brought tissues immediately, which I really appreciated.

아침식사는 만족스러웠고, 위치가 생각보다 중앙역과 쾰른성당에서 가까웠습니다. 리셉션의 직원분이 친절했습니다.

객실 내에 물이나 전기주전자 등 기본적인 것들이 없는 것이 아쉬웠습니다.

Grote kamer.

Sociale deed het niet zo goed

Удобное расположение, чисто, уютно, вежливый персонал.

Camere non troppo grandi ma pulite e con ogni comfort, stanze silenziose e pulite

Pulizia, colazione, staff e posizione

Stanza e "armadio" piccoli, assenza frigorifero e nemmeno una bottiglia d'acqua. Essendo vicino alla stazione si possono incontrare senza tetto come in tutta la città del resto.

Localização e quartos

Tivemos problemas com funcionários, nomeadamente no pequeno almoço, na negativa em deixar as bagagens na recepção por algumas horas depois do checkout e na insistência das arrumadeiras camareiras em baterem em nossa porta 3x pela manhã para tentar entrar, sendo a primeira vez antes das 8:30h. O único funcionário simpático e prestativo foi o rapaz do checkin à tarde, de resto o staff feminino não correspondeu à simpatia. Bom hotel mas da próxima não voltaremos.

La situació. L'espai un pèl just i el personal del matí un xic sec

En general tot be

Cama e travesseiros confortáveis, roupas de cama limpas e de boa qualidade. Ar condicionado funcionando, chuveiro com regulagem de temperatura. Café da manhã farto.

O quarto talvez um pouco pequeno, mas não incomoda muito não.

Super Preis-/Leistungsverhältnis. Sehr gute Lage um Köln zu erkundigen. Guter Hinweis auf der Internetseite zum nächsten Parkhaus. Aufmerksames und freundliches Personal. Die Ausstattung war toll und die Klimaanlage bei den ordentlichen Temperaturen ein Traum.

Lediglich die Parkplatzsituatiin vor Ort, wenn man nicht weit laufen kann oder in einem Parkhaus (ca. 300 Meter) stehen möchte. Luxusprobleme halt.

Sehr gute Lage, freundliches Personal, gutes Frühstück und saubere Zimmer

Ubicacion cerca de la catedral

mein zimmer war super sauber und groß für ein einzelzimmer. klimaanlage der gut funktioniert, genug handtücher, extra kopfkissen, modernes badezimmer.

-Sehr gute Lage -freundliches Personal -Frühstück top -Preis/Leistung

Gibt nichts negatives zu sagen

Nähe zum Bahnhof

extrem laut von außen durch Verkehr

Staff were friendly and helpful. Our room was spacious and comfortable and there was a good shower. Wide choice of food for breakfast with good vegetarian options. Good proximity to the railway station. Very reasonably priced.

We found it difficult to find our room.

Great location and excellent and very helpful staff.

The bathroom had a weird smell.

Good location

Small room

Nos gustó que nos atendieran en español

有空調

Good

Good

Great location near the train station, which suited us as we were on the way from Prague to London. The staff were really friendly and competent at reception and our room was clean and cute, tucked away on the top floor of the first building. It had a K kettle, good and quiet air con and fab black out curtains. Which meant we got a really good nights sleep. There is a busy road on one side of the hotel but many of the rooms face away in a different direction. As long as you don’t get a room on that side of the hotel it’s a great stop over spot. And really good value. We found a lovely beer hall five mins walk to the north, just us and the locals as it’s slightly out of the central area. Had lots of outside seating and good service. Would recommend the local beer and homemade potato pancakes at Brauhaus Em Kolsche.

We liked everything about our room. But may want to avoid rooms near the road.

Great location. Easy access to train station and short walk to cathedral and main city area.

Rooms are looking at bit ‘tired’ looking in places.

Była możliwość zostawienia bagażu i odrobine wcześniejszego zakwaterowania bo pokój był gotowy

Brudne okna

Schönes, großes Zimmer. Essen war gut und man fand gut Platz zum Frühstücken.

Wir hatten ein Schild an der Zimmtür "nicht stören" es war 10:00 und der Mitarbeiter kam klopfen und fragte ob wir da sind. War etwas komisch.

Great location and pretty cheap

Room stank from toilet - if i forgot to close door when leaving room it wafted and filled the air ready for when i came back.

Staff simpático Localização Ótimo custo-benefício Ótimo banheiro e chuveiro Tamanho do quarto Tamanho da cama

Nosso quarto tinha um acesso um pouco complicado, por meio de alguns corredores e lances de escadas um pouco confusos.

Excellent location 👏

No fridge

War soweit okay.

Direkte Lage an einer Hauptstraße und am Bahnhof. Sehr laut. Man kann nicht mit offenen Fenstern schlafen.

Alles was zoals het hoorde te zijn. propere moderne, ruime kamer.

Indien de ramen gesloten bleven, was er een duidelijke vochtgeur waar te nemen zoals je in een vochtige kelder waarneemt.

Perfect for rail travellers, close to the station and the city centre. Also a fine bar 5 min away; brauhaus schreckenskammer. The hotel was clean and the staff helpful,

Nothing

Good service near station friendly staff

The staff were amazing.. really friendly but professional

Comfy Beds, Large size rooms, Aircon was working great which I appriciated since it was very hot.

My room was at the back in a different building and I had to go up and down a lot of external concrete stairs with luggage.

Very clean

All normal

Kahvaltısı normaldi.

Odada buzdolabı olmaması hoşuma gitmedi. Terlik de yoktu.

Good location, nice and clean. Very comfortable beds.

There were only 2 tea bags in the room, so 1 each every time I asked for more they just gave us 1 each again. I felt awful but had to keep asking for them. We only wanted a cup in the morning and then one in the evening before bed. Also the cleaners walked in on us too. Luckily I still had my towel round me otherwise they may have got a shock. 😂

Gutes Team

A fantastic Premier Inn! Great location (for the train station & cathedral), incredibly clean rooms, comfy beds and wonderful AC during the summer!

Todo muy bien 👌🏼

Hotel pulito camera grande accogliente vicinissimo al centro ottimo lo consiglio

Niente

It was a fantastic room, i have mobility issues and George at the desk, checked us in, made sure we had the perfect space, he went above and beyond, of i could rate higher than 10 out of 10 i would

Nothing i didn't like, everything was spot on

Hotel fairly good.. staff terrible. Zero customer service skills, nowhere to drop bags when arriving early. Staff quoted we would be lucky of the rooms would be ready for check in time.

Had a lovely couple of nights at this premier inn. Clean, comfortable and great location. Parked at the convention centre for £10 for 24 hrs as premier inn car park full. But it’s just across the road. The staff were fantastic. Drew was very friendly and helpful, nothing too much trouble. Katie was great too. A lovely couple of days

I didn’t actually stay at Keswick due to a family emergency. However before the emergency I checked in, which was typically easy, and spent an hour in my room which was what I’d expect. I then had to leave to get to Barrow-In-Furness as my brother required an emergency operation. Upon explaining the situation to Drew, the Duty Manager, he couldn’t have done more for me. Offering support, assisting in booking me a room in the Premier Inn in Barrow and showing genuine empathy. Upon arriving at Barrow I was informed Drew had organised a complimentary breakfast. Very rare to receive such personal, honest and caring service. Thank you Drew and thanks Premier Inn.

No chef on Sunday for cooked breakfast Worst of all when it rains heavy the noise of the rain on the metal window cills is enough to wake you up Stopped in better premier inns

Great location, room was so clean, comfortable bed and the breakfast was amazing!! thanks to the Chef (Justin), can definitely recommend

The bed was too hard not like the comfy beds Premier inns are renowned for and the ones we have stopped in before. Both me and my wife did not sleep well because the bed was too hard. The chef did not turn up for two of the 3 days we stayed even though we had Pre Paid for 3 morning breakfasts.

Hotel location was excellent. Staff tried hard and very friendly and polite. Parking was an issue. TV remote didn't work, despite being reported.

This was my first stay at a Premier Inn (PI) in 15 years, and their standards remain impressively high. I thoroughly enjoyed my time there. Upon arriving at Keswick PI, the staff were friendly and went above and beyond to help whenever needed. My room met all my expectations—it was spotless, well-organized, and included all the extras of a "plus room." The hallways were incredibly quiet, and the meals were outstanding. The dishes I tried were delicious, the restaurant area was clean, tidy and offered fantastic views outside.

A welcome return to the Keswick Premier Inn, a definite asset to the area. Often the rooms are too expensive but was able to book a room for one night with the bonus of a free breakfast. I couldn't fault the stay at this hotel, only a couple of minor issues, the shower gel was unusually completely empty and the check in machines were out-of-order, the face-to-face check in was efficient. The room we had was a great location on the top floor with views of the hills.

Very comfortable and enjoyable stay. Friendly and help staff. The biggest plus was it didn’t stink of dogs unlike the rest of Keswick.

Typical Premier inn. nice clean room, very comfy bed. the staff were ok, but a bit slow. food was ok too but the breakfast was 30 mins late, ment to be at 6.30 but it opened at 7.00 which was a bit of an issue as we had to get out quicker.