Premier Inn Arundel

Yes staff were very helpful

Honestly had such an amazing overnight stay. Made to feel so welcome. Lovely room, best nights sleep & Wow ! The breakfast on Sunday morning was amazing. It was busy but we were still so looked after by the whole team. Honestly couldn’t fault & had such a lovely stay. Would definitely recommend.

Great location, less than 10 minute walk to train station. Slightly too far to walk to centre. Building on the outside is in need of a tidy up and a fresh coat of paint. Receptionist was very friendly and welcoming. Room was lovely and clean, and a great size. Bed was so comfortable. Really good value for money too. Beef eater on site where we had breakfast. Restaurant definitely needed to be smartened up, rips in chairs and paper peeling off.

We booked with the Arundel hotel as we are due to attend a wedding in February and wanted to check out the local hotel's access arrangements. I booked a room with a lower level bath as I have mobility issues and received a phone call the day before our arrival. The lady I spoke to wanted to check that I had everything I needed and that I could evacuate without assistance should the need arise. This was very reassuring. We were greeted by friendly staff who checked us in and directed us to our room. The room allocated was clean, tidy and had everything I needed. It was easily accessible from Reception which definitely helped. I had a couple of quibbles: One set of bathroom towels really isn't sufficient if two guests are sharing a room. The mattress was too soft for my personal preference and I woke with back ache. Having said that, it was set at lower level and was easy for me to reach. We didn't notice any traffic noise. The building itself could do with a bit of tlc and looks a bit worse for wear, but everything inside was spotless. Similarly the restaurant could benefit from new bench seating as those were very worn and torn in places. Breakfast was plentiful and of good quality. The restaurant staff were attentive and served us quickly despite being understaffed. Overall, our night's stay was good value. We will be coming back next year.

Came here for 8 nights away to visit friends always a good place to stay ok it probably needs a coat of paint and refurbishment but doesn’t effect a good nights sleep. No issues apart from reminding staff to clean room on Saturday as it was on the list for cleaning. They did clean the room. They cleaned the room twice as I requested it to. Make sure you put your reg in for the whole stay but if your staying more than 7 nights make sure either select 10 nights or do it again on the 8th Night otherwise you will be charged. I would go again and recommend this place. Also have the meal deal for the on-site beefeater but it is hard what to choose from the menu for 8 nights though.

Sunday night is a great price booking ahead, staff were friendly and helpful and the room clean, comfortable and in good condition. I arrived earlier than check in (by train) and left my luggage at reception while I walked into Arundel. As mentioned in other reviews, if you are a light sleeper like me, you will need earplugs due to the constant traffic noise (with the window shut). My room was road facing. I did ask for a quiet room but didn't specify away from the road (it was end of corridor). Had I been staying another night I would have asked to move to the back of the hotel.

A great hotel with great staff, outside needs a good clean or paint, but the staff are very helpful and accommodating and make up for it.

Very tired outside to hotel. Interior on a par with other premier inns stayed in. Stay enhanced by staff in the adjoining Beefeater.

De kamer was erg warm en bedompt. Hotel is wat oubollig en mag wel een likje verf hebben. Buitenzijde ziet er niet uit, binnen is het redelijk. Personeel is vriendelijk. Hotel zelf heeft geen eetgelegenheid. Werkt samen met ‘Beef Eater’ naast de deur. Ontbijt was zeer beperkt tot alleen zoetigheid, brood en pannenkoeken, of je moest het typisch Engels ontbijt kiezen. Verder geen kaas of vleeswaren. Personeel zeer vriendelijk, maar zwaar onderbezet. We kregen ons drinken gratis omdat het meer dan een half uur duurde voor ze iets konden inschenken. Tekenent voorbeeld hoe men steeds achterliep. Ik zal niet meer voor dit hotel kiezen.

On the plus side, it was a good location, had good parking, comfy beds and was quiet. However, from the outside the place looks awful, very unloved and unwelcoming. It really needs a lick of paint and lots of TLC. The rooms are ridiculously hot, no air con, a fan was provided but it was both useless and super loud. The windows could only be opened a few inches so you felt trapped. Shame really as Premier Inns are generally reliable, but I would not stay here again if there's a chance the weather's going to be hot!

I was very disappointed with our experience of this hotel. The room was extremely hot, the building was in need of investment and the service provided by the Premier Inn Guest Relations Team was terrible. I recommend looking for another hotel in the area.

I stay here whenever it's available for various work related stays. This is one of my favourite Premier inns despite the appalling lack of outside maintenance by Whitbread. But get beyond the outside, and you will find wonderful staff, clean rooms, super housekeeping etc. It is a shame that the 'Big' company can't do anything about first impressions and the terrible outside appearance of this building. Shame on Whitbread! But hooray to the amazing staff who keep this running so well.

Had a wedding last weekend, although rooms were hot, had fans in room and sheets if we wanted them. Our rooms had a bottle of wine and chocolates, very much appreciated. Breakfast was good, busy but staff seemed to handle it well. Great staff in hotel.

Booked weeks in advance to secure a disabiled access room ,I even called them to explain and check I need room suitable and was assured room was right next to reception. The Room I was given wasn’t the member of staff was rude and was rolling her eyes . Nothing was done not even an apology. I couldn’t acces the bathroom and only just made it through the hotel room door . I’ve been staying at premiers in for as long as there have been premier inns but i would never stay again. Disabled people are just as important as everyone else and to the condescending member of staff who did nothing to help its my legs that don’t work madam not my Brain . Dreadful

Filthy,dirty hole. Went to stay on 25/06/2025. Arrived at 18.00. Went to room and the bed was crawling with bed bugs. I have a video to prove it. Went back to reception only to be told that we would have to move hotel as there was no rooms available. I had travelled 250 miles to go and have A meal with my granddaughter the night before her wedding. I missed the meal as I had to travel to another hotel. Ive been offered £43 compensation which just isn't good enough.

A very tired Premier Inn. Whilst the room was acceptable the Beefeater next door - in which we had breakfast was not. Dirty and sticky surface on all the tables, uncleared plates and crockery, a breakfast buffet that had very little on it at the time of our visit. The Premier Inn building was surrounded by overgrown gardens full of weeds and the building itself needed a thorough repainting. Appalling, disgusting and filthy. On our 2nd morning we opted to have breakfast elsewhere in a pleasant cafe in Arundel.

I am a great ambassador for Premier Inns as we stay in many travelling round the UK during our retirement adventure. Arriving was a disappointment as the car park is totally disgusting. Full of rubbish and dog ends, needing a good sweep and a good gardener to make something of the nice grounds around. Not the one of the usual Inns that we love. We decided to still give it a try. Glad we did. As soon as we walked into the building it became the Premier Inns that we enjoy. Reception was by a lovely lady who went through the formalities quickly. Even offered help, if we needed it, for the cases as the room was upstairs in the quiet area. Nice thought for us oldies. Lovely room but that was expected, Comfy bed with extra pillows, which we need. TV, which we never watch. Tea/Coffee making facility with extra bags etc in reception. Perfect in all ways for our two night stay. Didn’t need a clean etc for that stay and the room was so clean when we arrived. Only disappointment was the Meal Deal but that is more a Beefeater problem. Although as both are Whitbead I am annoyed in that I still await a refund on the Two breakfast meal deals that I cancelled due to a cold breakfast on the first morning.

Another great week stay at Arundel premier inn comfortable beds. Stayed in a wheelchair access room due to no standard room but didn’t bother me. Staff been amazing cleaned the room once when I’ve asked them too. This time you have to put in your registration number for parking which isn’t a problem. Not a good signal if you are with o2.

Looks tired from outside and inside. Cracks on bathroom sink and remit for tv didn’t work very well. Had the dinner/breakfast deal - Breakfast comes without toast but have to guess when cooked breakfast comes out to make the toast yourself so that it’s hot. Also took a long time from ordering for cooked breakfast to arrive. Plenty of choice and staff very friendly. For the price paid was not a cheap hotel to stay in and would find somewhere else to stay if I visited again.

The staff made a special effort for families which we really appreciated. They were also flexible about breakfast slots which made a big difference to us that day. Comfortable and clean rooms, and lovely beefeater on site with great service.

I've stayed in Premier Inn hotels before and was looking forward to staying in this one but unfortunately it was rather disappointing. My room, which was on the ground floor, had a dreadful musty smell, like it hadn't been used for a while. The smell was at times overpowering. The receptionist apologised and said it was because of the drains. Also, the fire alarm went off in the middle of the night. I mentioned this to the receptionist the next morning, as did another guest who was there, and she explained that the smoke alarm was very sensitive and may have been set off by someone showering with the bathroom door open. Unfortunately the noise disturbed my sleep and I only slept fitfully after that, waking up feeling drained and exhausted. Not what I was expecting, especially as I had a busy day ahead. The staff at the hotel were very pleasant, but otherwise my stay at the hotel was not a good experience and I'll be avoiding it in future.

Beds are comfortable and staff lovely however like most Premier Inns these days need refurbishments, painting, decorating, new carpets as looking very old and tired. The outside of hotel also needs cleaning and painting. I have visited twice now through business however will be booking bed and breakfast next time as works out cheaper with better facilities.