Premier Inn Ayr A77/Racecourse

When we eventually found the hotel ((not signposted at road end) and got to our room it was very cold -15o. Receptionist was so helpful. She set the room control so that the power stayed on and brought a radiator. So by bedtime it was cosy. But then it went off in the night so we got up in the cold. No heating in bathroom. At dinner we were told that the fish fryer was broken so no fish. They had run out of curry and of our chosen wine they only had one glass. Something very wrong with stock control. Bedroom nicely refurbished but was it really necessary to squeeze a day bed in as well as a double. It was very cramped. This is the second Premium Inn this year to have disappointed. The name is being dragged down. The staff here were kind, helpful and friendly - a contrast to Harrogate south which still seems to be unsatisfactory.

Rooms are very clean , restaurant is great and the staff are very helpful. Only gave 4 stars instead of 5 as rooms were cold . 17 degrees and impossible to adjust as the thermostat is fixed . I’ve stayed here a number of times and staff are very helpful. Special mention to Michelle who is always on the go. Nice place overall

1st time here and will definitely be back - spotless throughout - lovely atmosphere in the bar and dining room - great meals and drinks and value for money - all the staff really nice and helpful nothing too much bother -

Excellent helpful warm staff couldn't do enough to assist. Would not bother eating here as found the burgers dry and tasteless and looked like done in a microwave. Quite a few menu items not available including pizzas, flatbreads etc etc Noticed a few people having a food delivery and folks coming in with MacDonalds

We stay here rather than other Premier Inns. The rooms are comfortable and the bathrooms have walk-in showers. They have been refurbished too The meal this evening was the best we have experienced in a Premier Inn anywhere. It was fresh and properly cooked. The lady who served us, Michelle, is friendly and helpful. She remembered us as soon as she saw us. Now that is exceptional. She is good at her job and does it with a smile. We will be back.

Convenient, clean and comfortable with welcoming and friendly staff as we have come to expect from Premier Inn. The room was smaller than all other Premier Inns we have stayed in but was perfectly adequate. Breakfast was excellent. We had the ‘Meal Deal’ and dinner was very good and exceptional value.

We were there for the Ayr races on Saturday 20th September with my family, husband and my Mum and Dad We had breakfast there- it was lovely and very good quality, I left my umbrella by mistake, called the girl at reception- they could not be more helpful, they were keeping it for me at reception when we got back On coming back to the hotel from the racecourse, I left my phone in the taxi and did not know which taxi service it was...... Not only did Ami and Michelle on front reception call the restaurant we had dinner at, Fox and Willow, which was amazing! Ami found out which taxi company they used, called the taxi company and found the driver who brought my phone back!! It was unbelievable I got it back, but could not have without the amazing help of Ami and Michelle- we are so grateful for their help, they went above and beyond for us We will definitely be back- thank you Ami and Michelle

Had dinner at the adjoining restaurant ( we weren't staying at the hotel). It was a busy weekend locally so the restaurant was full and running at full capacity. The staff were fantastic, they ran the service like clockwork and always with a smile and a joke. They were efficient and friendly without appearing flustered: very professional. They made sure they had a few minutes to chat with each customer without affecting the smooth running of the restaurant. Big shout out to Ami , Michelle & Kayla. Well done girls.

I stayed at this hotel on Thursday 11th Sept with our car club. On arrival we were greeted at the reception by Kayla. She welcomed us and booked us in and explained the arrangements for our evening meal and breakfast. Having popped my gear to my room I returned to the reception area where the bar is located and found that Kayla also served drinks, multitasking! Having had my beer I then moved on to the restaurant with the group for our evening meal only to find that not only did Kayla work the reception and the bar but also served the evening meals! I stay at a lot of hotels and it's the staff that make the difference and Kayla deserves as a minimum a bonus if not a pay rise as she seemed to do everything except cook the food, well done.

This stay was outstanding- everything about this inn meets your needs. Nothing is too much trouble for the staff - a place we'd come back to. Thank you Ayr Racecourse Premier Inn.

Horrendous noise from within the hotel in the early hours on both the nights we stayed with no attempt to address it made by the hotel, not even an apology for us losing hours of sleep.

Premier inn excellent but a total Karen working there turned us away at 7pm.for being slightly late restaurant 1/4 full terrible attitude

Okay so this is a Premier Inn end of the day and the standard of the accomodation is as you would expect but if your planning to eat food make sure you prepare ahead. After working for 15 hours and coming back here mid evening the kitchen refused to feed us, the ladies are really nice and were trying but the kitchen refuse to feed. Worst PI I’ve stayed in as this is totally unacceptable. Written whilst hungry…..thanks for nothing!!!

Hotel staff are professional, kind and very friendly. Hotel is clean, tidy and bedrooms have all the facilities you need. Bedding is great with choice of firm or soft pillows, great mattress and quilt. Menu meets most dietary needs and overall great value for money. Location excellent for golf courses and two beaches, close to historical sites and beautiful countryside.

Restored our confidence In Premier Inn after disastrous stay at Manchester West Didsbury last year. Enjoyable dinner and nice staff. Rooms are smaller but have step-in shower which we like. Bathrooms have effective ventilation and rooms also have directional bedside lights that allow reading - something in both cases much more expensive hotels can fail to do. No air conditioning, which again we like, despite a very warm night, - not fans of air conditioning as in Edinburgh Park Inn. Teapots for breakfast appreciated, not fans of tea bags in mug..

"Premier Plus" = Paying an extra £12 (actually £7 extra because you can get the ultimate wifi for a fiver without 'plus') for 2 bottles of water and 2 tiny (and I mean tiny) squares of chocolate ain't 'plus' anything in my book! Calling the bed "double" is a bit of a stretch of the imagination as well! During the night my wife and I had more collisions than the Large Hadron Collider :-) This hotel doesn't even offer 2 single beds - if you ask for that you get the "double" plus a sofa-bed. As a previous reviewer mentioned, the breakfast wasn't up to much. But we had the meal-deal and the starter/main choices were good and the food was nice. Staff were friendly, but seemed overworked - like there weren't enough of them.

My room was an accessible room, the shower room was fantastic, everything to hand, the lighting within the shower room was great. The room was warm and clean. The beds were comfortable. All the staff were friendly and professional. The food was wholesome.

Staff are so friendly and helpful. Premier Plus room was very nice and great value. Food meal deal was great value. Quality of food was good. Location of hotel is on outskirts of Ayr, basically surrounded by Arnold Clark dealerships. Not a problem though

Where to start! This hotel has "Premier Plus" rooms and we booked a double for 2 nights, April 30th-May 2nd. I wouldn't bother with the extra expense for basically 2 bottles of water. The room was directly above a generator or AC unit working all night so the window couldn't be opened without hearing all the noise. These rooms should be in the best part of the hotel otherwise why bother having one. The shower flooded the floor because it hadn't been cleaned properly, we had to unblock the shower drain despite having told reception. We removed a complete blockage made up from masses of black hair-disgusting. To be fair reception did subsequently use some proprietary drain unblocker the next day and disposed of the hair from the bin. While on the subject of the shower why have a hand wash in the shower along with a body wash but no shampoo, there was already a hand wash at the basin? We asked for shampoo but none was forthcoming, just another body wash. Breakfast- the first day the chef hadn't turned up so no cooked breakfast available. I had already pre-paid so was told that Premier Inn would refund £2 and I could have the "continental breakfast", I would be ashamed to present what was basically a slice of toast and a cup of coffee, the fruit and yoghurts hadn't been topped up. To add insult to injury the £2 refund has been added to my card as a debit-unbelievable! Day 2 breakfast was also an insult to catering, pre-cooked hot items like dry scrambled eggs, solid fried eggs that were not recognisable as such, congealed baked beans etc, I needn't go on, I think you've got the picture. I wonder if any Premier Inn executives have ever eaten breakfast at this hotel, if they have and still market this product they should hang their heads in shame. Overall a disappointing and depressing experience, I've used Premier Inn on numerous occasions but this really was a an eye opener that I will not want to repeat, and can I please have my £2 refund!!

Excellent hotel. The staff are very friendly, and happy to help...Nice sized rooms, comfy bed , and pillows... Very clean and a great view of Arran.... Nice bar and restaurant area, and good value meal deal.Breakfast nice and hot, in self serve basus. Plenty of parking spaces too.. I would definitely recommend a stay...

This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking. This was not quite the case and we are still waiting to hear from Premier Inn. Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been paid in full. Hotel staff were very obliging and stated we should not have paid for breakfast either as that was included in the Holiday Inn Express price. They were trying to sort this out as we left, still waiting to hear from them as to the result, hopefully a refund into my credit card. Otherwise the hotel was excellent, ideal location, inexpensive meals, great and friendly staff - hello Laura :)

Et godt nyistandsat hotel ved byens omfartsvej. Er nu Premier Inn.

Great stay was excellent value for money. Breakfast was included in our price and wasn't expecting much but was pleasantly surprised with choice.

the lady at the front desk was very friendly and helpful. the breakfast was ok - with small plates and small glasses no doubt to encourage small portions - and the smallest pastries ever. the tv remote control didn't work, but you could work the tv with the buttons on the top. i hadn't known what an "accessible" room was before I booked. It means fitted for disabled or wheelchairs. I didn't need these fittings, and wouldn't choose this again. I hope I didn't accidentally deprive someone who needed these facilities. It had been the only double room available at booking.

Convenient, tidy, value for money, easy parking, clean room and public areas

Had a two night stay recently and would highly recommend, pretty much the cheapest deal for two nights we found anywhere in Scotland - nicely appointed hotel, with bar and a decent brekkie. Staff where excellent a real bonus in this place, they were great. You get a larger bed in most other places, but that is a real minor quibble. Superb value for a really nice stay, easy to get to (you need a car before and during your stay though), clean, smart and a good place to stay for a wee trip to Ayr.

More than adequate for the night

Very comfortable stay at this hotel, very clean and great service, staff were extremely helpful and friendly. Only downside was breakfast, very little choice of food but for the price we paid can't really complain.

Nice and comfy, staff was really nice even ordered us in a takeaway which was so nice . Only complain would be room was cold when we arrived , but apart from that id stay again .

this hotel was clean, comfortable, warm and very good value for money. Even the breakfast was varied and excellent

This was a brief trip to visit family. This hotel was near the main road network and easy to find. Lovely modern hotel, good service, great price, really good breakfast. The only slight thing was some cobwebs and hair in the sink otherwise perfectly clean. We didn't complain as we were very tired. Overall I would happily stay there again. If you wanted to be near the beach then you might want to stay in the smaller hotels in the town but with this you have the benefit of knowing what to expect as it's a chain.

Friendly.clean Hotel.Bonus is the Buffet breakfast each morning included in the price.Recommended for a stopover and close to Prestwick Airport.

On arrival we found the staff to be very accomodating, room was comfortable and clean only minus was the lift was broken.

we booked this as a stopover for one night and couldnt really fault it, nothing much around the hotel but as long as you have a car, couldnt do much better!!

Stayed in Holiday Inn Express , Ayr at the start of a touring holiday in Scotland.Very convenient to Glasgow and Edinburgh. Beside Prestwick Airport. Staff VERY friendly and helpful. Hotel FANTASTIC value for money and we will stay there again. Paul and Josephine (Ireland)

Ikke et supert hotell, men helt ok. Mat i resepsjonen er et pluss. Alt annet er bare ok.

breakfast from 5 am -great for us as we had to be ice rink very early hairdryer not working but hotel staff brought us a replacement in about 2 minutes when i phoned down at 6 am great friendly people

hotel muy bien comunicado con el aeropuerto de preswich( glasgow) 5 minutos en coche,por lo que lo hace ideal para aquellos que tengan un vuelo de madrugada,la habitacion es espaciosa y todo estaba muy limpio en general un hotel totalmente recomendable

L'hotel è ben curato negli arredi e il servizio è stato ottimo. Un perfetto punto di appoggio per volare da Glasgow Prestwick, distante solo 10 minuti di taxi.

My partner,myself and two young sons aged 2 years and 7 weeks old stayed in a family room at the hotel and were very satisfied at the excellent service from the staff.The room was very clean and comfortable.the only gripe we had was the overpriced meal and drinks.Overall a lovely stay and staff made our family very welcome.would stay again.

Hotel was adequate and room was clean. However, the breakfast was poor.

Excellent facilities, value for money, cleanliness second to none, highly rated, would visit again.

Difficile de trouver l'hôtel, de nuit en tous cas. Environnement peu séduisant. Mais une fois à l'intérieur, l'impression change. Hôtel moderne confortable, de rapport qualité prix excellent, proche de l'aéroport de Prestwick. Idéal pour une arrivée de nuit, à condition de le trouver!

Perfect hotel for an overnight stay in Ayr, staff very friendly! Great for the price.

I stop in lots of Hotels and this one lacks the basics 1. When entering the room it was freezing cold, when we switched the heating on it did warm up after a while however when we came back later that night there was no heat as if it is controlled centrally. 2. Hot water - is this Health and Safety gone mad, the shower and hot water tap had the maximum temperature of luke warm. 3. Room was clean and tidy no ironing board 4. We arrived back at the hotel at 00:15 to find that the bar was closed despite 2 staff being available there was no residents bar 5. Breakfast was okay would not recommend this hotel they need to look at what customers want

Bra hotell som ligger lite avsides, dock nära till både flygplats och centrum. Mycket trevlig personal!

New and fresh hotel. Quiet location even though it is a 6 pound taxi drive from the airport. Great service from friendly staff.

We stayed 1st April/3rd April 2011 we were awakened at 5am by noisy guests knocking on each others doors, finally silence at approximately 6.30am, when we complained at reception, on the same morning after breakfast, we were told this is a regular occurance by Spanish Guests who stay regularly as they catch a flight first thing in the morning from Prestwick Airport, all very well but we had a ruined day due to fatigue being wakened by noisy rude guests. So beware, the Hotel does nothing about this, they are just accepting this as a normal occurance, yet they have a duty to stop this happening!!!! but they do nothing about it. This is unacceptable.

As usual a good stay for the money. Room nice and clean and breakfast very nice. The stay was only spoiled by fellow guests talking loudly and making noise near our room.

Found this hotel to be comfortable, friendly staff and an excellent brekfast bar. Only drawback was actually getting into the hotel if your not used to the UK roundabout system. Being tucked in behind car yards didn't help.

We had an overnight stay with an early flight departure on 22nd Oct. Got to say the service was brilliant. We didn't arrive at hotel til after 8.30 so when we enquired about food, they promptly offered us a selection of take away menus which deliver very quickly to the hotel and they let us use there dining facilities. The receptionist booked our transport to the airport for us, which arrived at 6.00am prompt. There was a continental buffet served from 4.00am which we found very useful. There were also tea & coffee facilites in our room. All in all a pleasure to deal with.

This hotel, while a member of the Holiday Inn chain is not really comparable to an American motel. The room was quite spartan. However, the price included breakfast which was plentiful and in general this really was a bargain.

Hotel neuf très proche de l'aéroport de Glasgow Prettwick. Nous devions partir à 5h et on nous a spontanément dit que notre buffet serait prêt à 4h45.Hotel calme et conforme au standard de la marque. A recommander lorsqu'on a un avion a prendre le matin de bonne heure.

Eccellente, a 10 minuti d'auto dall'aereoporto e a 5 minuti d'auto dalla stazione ferroviaria. Un pò più scomodo invece per l'utilizzo delle linee pubbliche. Lingua parlata dal personale - solo inglese.

If you are looking for a clean hotel with a very friendly and helpful staff this is your place! We were there during the World Cup and spent two evenings with other guests cheering on our team. Great location if you are planning an early flight out of Glasgow-Prestwick airport.

Only one small pillow each, only two teabags and two sachets of coffee, very meagre. Toilet flush took some doing having to hold it in for some time before it worked. However the room was clean, the staff were polite and friendly and we were only staying one night so it was OK

At the arrival to this hotel, I tought this stay would be quit dull because there was nothing around the hotel except a few automobile dealer shops. However, I found out that the hotel itself was cozy and good hotel staff made our stay enjoyable. It was sad that I had to miss their free finger foods during the first match of world cup soccoer. One minus point was the minimal selection of breakfast buffet. SInce they have a quite good buffet counter, they should try a bit harder to improve the food variation. As tne name implies "Express", it may not suitable for travelers those staying multiple nights.

Molto comodo per chi arriva molto tardi a Glasgow Prestwick Airport. Meno di 10 minuti di taxi dall'aeroporto all'albergo.

10 minutes from Prestiwick airport... Within 20 min to all of the four course that we played and more to offer. The only thing that was missing was bacon for breakfast but from that VERY HIGHLY RECOMMENDED (the three of us were very satisfied with the hotel it self and personal workinig). Thank you

Great wee break..hotel was basic,rate was good,school hols,sun was shining,staff were brilliant,receptionist arranged take away menus ,cutlery,plates etc...met our expectations and more..would definately recommend to families. Great value.

We stayed overnight to catch an early flight next day. Breakfast was provided for us at 5.30 and included in the price. Not too far to drive to the airport. Modern clean room with comfortable beds. The down side was the room was fairly cold. There was a heater in the room but it could only be on heating when the door entry card was in the slot for the electricity so after an evening out we went back to a cold room which took a long time to heat up. Unfortunately there were no extra blankets either. Overall very good value as we paid a last minute rate.

The staff could not be nicer. The facilities are pretty basic but it is made up for by the friendliness and desire to help of the staff. They will order in food from a variety of restuarants and even lay the table for you. They ordered taxis for us and even served us breakfast at 4.00 in the morning. The rooms are basic but functional, absolutely fine for a short stay.

At check in we had been told that Expedia had booked us a twin room when I had asked for a double and on my booking confirmation email it said a standard room had been booked, which I presumed meant double. Anyway, the hotel gave us a double room, which was awful! I wasn't expecting anything fancy due to the price we had paid, but I was very disappointed! There were stains alover the carpet and on the bed divan. I felt uncomfortable the whole stay, thank goodness it was only for one night. I will not be staying in a Holiday Inn Express again.

With our two children in tow we stayed for three nights while visiting folks in and around the west coast. The staff at the hotel were extremely welcoming and friendly, the rooms and facilities were spotless and breakfast was perfect for our needs. All four of us stayed in one room and it was fairly tight - but that is to be expected when you fold out the sofa bed and as we were out and about most of the time it did not matter. It is very well located if you are in your car and travelling around. The shower room is cleverly designed with a dual function door that enabled us to continue to use the loo while others showered and brushed their teeth - small thing but makes a big difference when you are getting ready to go out. Wifi in your room is pricey but there is free wifi in the dining room and bar so worked out fine. All in all it exceeded our expectations and was excellent value, would go again.

Clean room, good breakfast for the price. Staff friendly. Located on the ring road. Shower, no bath. Ideal for a couple of nights.

Rent, god service, nært flyplassen

on the outskirts of Ayr/Prestwick and near major roads as well

Very clean, comfortable sleep and simple room - great value for money.

Stayed at this hotel a few times over the last couple of years and always been impressed by the layout ie modern, functional, comfortable bedrooms, attractive bathrooms. Staff a bit sloppy and not professional and there has been a price hike. I've noticed generally that budget hotels are either maintaining or increasing their charges and in this economic climate you can probably get a better deal in a higher ranking hotel

Excellent stooping hotel for short stays, staff vrey good breakfast somewhat lean and the television picture was lousy bath towles very poor but the rest of the stay excellent and comfortable.