Premier Inn London Croydon Town Centre vs Similar Hotels

Rooms are generally described as clean and functional but several guests mention small rooms (including too-small for 4 people), occasional TV failures and lack of fridge/wardrobe.

Rooms were spacious and comfortable with some suggestions for adding amenities like a small fridge.

Rooms described as neat, large and comfortable.

Generally adequate but some comments about basic quality and discomfort of sofa bed.

Multiple guests described rooms as clean and cozy; one guest explicitly wrote 'Уютно и чисто'. Minor remarks about towel change not happening for one stay, but overall cleanliness is positive.

Generally clean with some concerns about specific issues (vomit in elevator) mentioned.

Several mentions of cleanliness being positive, but noted issues with comfort due to the wind.

Room was well presented and clean but there were concerns regarding the carpet for allergy.

Many reviews highlight a very central, convenient location close to transport, shopping and sights; a minority disliked the immediate district and parking situation.

Conveniently located close to transport links, although some mention being slightly outside the main area.

Positive remarks about proximity to public transport and convenience.

Conveniently located near the station and city center, making it an ideal location for travel.

Mixed reports: some reviews call staff 'zuvorkommend' (courteous), but a serious complaint about unresponsive emails and an aggressive receptionist lowers the score.

Most staff were friendly, but one encountered a rude employee affecting the overall experience.

Negative feedback regarding staff handling a safety issue. Significant concerns raised about disrespect and lack of professionalism.

Exceptional customer service, particularly from Manoj, noted across multiple reviews.

Breakfast described as filling and not overcrowded by several guests; criticisms include limited international breakfast options and room for more variety.

Breakfast variety was noted positively but some concerns about repetitiveness and lack of fresh fruits.

Breakfast included and sufficient; mentions of positive interactions at the hotel bar.

Breakfast was positively highlighted, but there were reports of chaos and inadequate staff.

AC works well according to guests, but amenities receive mixed notes: no in-room fridge, non-smart TV with few channels, older hairdryer, and expensive parking in some reports.

Limited entertainment options and missing a toilet brush; some requests for additional items noted.

Amenities mentioned positively such as coffee and tea in rooms.

Ample breakfast and good facilities, although there were mentions of issues with breakfast chaos.

Multiple reviews explicitly praise the price-to-quality ratio and call the hotel good value, especially given its central location and generally comfortable rooms.

Good pricing reflected a positive overall value despite some minor service issues.

Standard quality for this hotel tier.

Good value given location and service, though one review cited some expectations not met.