Premier Inn London Sutton

Very handy for high street and train,food in Bar & Block was good and staff were friendly, we come to stay here every year and will be back

We cannot praise this Hotel more highly. We stayed four times in the last few weeks. The Staff are amazing, helpful,and very attentive to every guest. The location is perfect for us as Family live nearby. Didn’t eat here but the restaurant looked great. Thank you so much at check in, each person we met was so courteous and professional . We will return.

Recommend very good value and great customer service, restaurant great value and fantastic options, staff v customer friendly

This property looks nothing like on line. It is dirty, unkempt. and down right nasty looking. The rooms were awful. Literally a bed on the floor with the stench of stale cigarette smoke. We paid for one night and walked right out. Be very very wary!!

Stay 1 night, easy auto scan check in, key drop check out, did a meal deal when we arrived evening meal and breakfast. Good night's sleep 😴 easy access to public transport

This is one of the quietest Premier Inns we have stayed in, despite quite a lot of building works around. The restaurant for breakfast was very well presented and pleasant staff. With regard to staff, we must mention Karl on reception when we arrived. Our stay was because of a visit to the Royal Marsden hospital and we asked Karl for details of buses to catch, he very kindly printed details and brought them up to our room which helped us greatly. All in all, a very pleasant stay which we may have to repeat in the future.

Always a friendly welcome We have stayed a few times at this Premier Inn and have always had a warm welcome and excellent friendly service. It's in a really convenient location. We wanted to travel by train and it is less than 8 minutes walk from Sutton station, We were visiting family and friends, but there was also a very good choice of restaurants within easy walking distance. Breakfast was excellent as usual

Stayed on Thursday, had lovey stay, great service, room very clean and great service in reception and restaurant , will come back soon thanks

Requested a room clen and it wasn't done so left me with dirty towels and full bin. Also, no hot water when I wanted to shower at 6.30 in the evening. Manager was apologetic but that didn't solve the problem

Access was a almost comical nightmare , parking too far to carry luggage, no where to drop off luggage and a fence blocking access to the hotel entrance from the parking lot ( way down the street

Bed and breakfast were flawless. Room nice and tidy. A constant noise emanated from the bathroom, disturbing sleep and tv slow.

Albergo situato a metà della strada principale di Sutton. Molto strategico. Struttura moderna e abbastanza pulita e soprattutto il personale è molto sensibile ad ogni richiesta del cliente. Cambio stanza al check in per un odore sgradevole rilasciato dalla moquette.

Everything I needed to make my business trip comfortable. The location was ideal, the room was comfortable and clean, and the staff were very friendly. I will definitely be booking in again.

I had excellent stay here recently. The room was perfectly clean and comfortable. The service was great, a ginger lady at reception was so helpful, looking up ways for me and my partner to get to the local hospital and even calling some local cab companies to get a cab that fit a wheelchair. I would definitely stay here again, the food was very good.

I haven't stayed with Premier Inn in years but needed a place to crash for a few nights due to a gap in other stays planned during a trip, so decided to aim for something lower cost. I wasn't really expecting much to be honest but found the experience to be surprisingly good, room was clean and relatively modern, staff were lovely and very accommodating, food in the attached restaurant was of a good quality. The clientele left a little to be desired sometimes, but that's not the proprietor's fault and somewhat expected at this end of the market. All in all, for the price, I think it was great.

El personal del Hotel muy amable, nos ayudó mucHo

The location and price were excellent! Staff was very friendly-check in and check out was efficient and easy. room was clean and very comfortable and would absolutely recommend. (FYI they only have body wash in shower so may want to bring your own shampoo/conditioner)

Good location. Very convenient to High Street. Friendly staff and amenities are affluent

We have stayed at this hotel twice in the last few weeks & twice the reception staff wasn’t made aware that we needed 2 travel cots for my granddaughters, we had travelled all the way from Grimsby (4hrs) & my 20month old granddaughter we tired & irritable & on both separate occasions the reception staff have resolved the matter extremely quickly (within 10min), the service we received was exceptional & the 2 separate staff members are a credit to this hotel, we are looking forward to returning in December

Terrible night staff guy with tattoos Had to change rooms three times as we're not cleaned and shower had mould in it coffee stains on table and hairs in bed my wife had to change the sheets and wee stains on duvet disgusting carpets had stains nightmare time

Have stayed before and yes, everything worked. The sofa bed was actually comfortable and ready made up as requested. enjoyed having a bath too! But the car park is a trek with no dropping off point , as its on a busy main road). Breakfast food is great ( i love fried eggs) although a garish , large Block Steak restaurant is not the most relaxing enviroment first thing in the morning. Thankfully the heatwave was over. Would the air con have coped in a 4th floor room with no opening windows?

Property was in excellent position to shops restaurants and buses. Staff were friendly pleasant, nothing was a problem, so helpful towards us as we are from overseas. Would not hesitate to stay there again. Would thoroughly recommend Premier Inn Sutton.

Beds were comfortable. Breakfast good quality.

Avery think is good

Amazing hotel . Highly recommended 👍 very nice staff, friendly , professional, very informative . Well done guys 👏🏻👏🏻

We had a great experience. Our room was clean, warm , and the matress was very comfy. The shower was powerful and hot. We did not have breakfast or dinner so cannot comment about them. We were looked after in reception by Serif and Steve. Two nicer, friendlier men you could not get. They epitomised good service and attitude. Their friendly and helpful demeanour was fantastic. Thank you Steve and Thank you Serif. Our daughter who has moved to Sutton, was celebrating her birthday so we stayed over for 1 night. When your accommodation blends in with your visit it is wonderful because so often it can become to centre of a not so nice visit. We will be back. Being in the hospitality business in Killarney Ireland, we appreciate great service and attitude when we get it. See ye again in a couple of months. Derek and Valerie.

Family room had one hand towel for the three of us and one tea bag with the drinks making facilities. There are no times advertised for breakfast or closing time for dinner. We had been at the hospital all day with our daughter and we got back at 9.50pm to be told that the restaurant was closed and they wouldn’t even let us have some water for our room. There was no one on reception when we left in the morning to take our daughter for her operation, and as we had to be there at a specific time we couldn’t hang around to ask for our room to be cleaned. We put the card on the door when we left but came back and the room hadn’t been cleaned. Again no one on reception when we got back from our trek to Sainsbury’s to get some cold food for dinner at 10.30pm so couldn’t even get fresh towels. All in all a very poor experience.

Fantastic experience at the Premier Inn Sutton - my child left a library book in the room after our stay and Jorge and Gabrielle made sure it was found and even organised for it to be posted back to us! Thank you so much - great customer service! We’ll be back next year.

In our room the toilet brush was missing, and the shower "microphone" was fixed at the top and not removable and therefore not very functional for a complete body cleaning. The staff at the facility were very friendly and efficient.