Mason & Fifth - Westbourne Park

I loved this property! It was clean and had a comfortable bed and nice shower. Laundry was a big plus! It’s a 5 to 10 minute walk to the tube and buses. Great for longer stays.

Amazing modern hotel with stylish rooms, lots of communal areas, restaurants, pool, and a gym.

Great staff

Rooms were very clean

Great stay, has a beautiful view from the top as well! Easy access to Paddington and Kensal rise

Lovely spot with excellent service and many conveniences. A short walk to Portobello Road plus a metro station and bus stops nearby to take you to other parts of the city.

Love this hotel.. the best blend of warmth, luxury and comfort in the heart of hotel. Beds are busy, staff are helpful beyond measure. Gym is well equipped, not just a few machines and spa is wonderful. I will definitely be back again. thanks all

Great hotel would stay again - new clean, spa amazing! But missing some things that made the stay challenging for an older female like a shelf to put things in the shower, a top sheet if you sleep hot, couldn’t turn the fan/ac on for some reason to circulate air and kitchen is only meant for heat up meals or pasta and sauce. Nothing to clean dishes with like a sponge or dish towel. Missing things to actually cook. No mixing bowls or trays for oven to bake anything in. Still great to have the facilities to use. Tv also has the BBC radio channels on it if you like music. I didn’t ask at the desk because they never answered my email during an entire week on not being able to access the app and when I asked for something else most hotels provide I was sent to the high street at night to buy myself. I would stay again and bring a few things with me and hit a dollar store. This is not a luxe hotel experience. No slippers, shower cap or anything but really nice shampoo body wash conditioner. Bed is good too. Great concept and close to good areas (15 min walk). If coming from Gatwick take train to Farrington stop then 1 minute easy transfer to tube - easy with luggage! Spa has all gender change rooms a bit weird at first but it’s really just to store your things and the showers are completely locked and private. Most people change in room anyways. Gym really nice and has massage guns and filtered water.

This place is amazing - it’s like a resort hotel in the heart of Notting Hill. Beautifully styled but with real substance to back it and friendly staff, the cafe is brilliant, the spa is luxurious, there’s free classes and film screenings and an amazing vinyl listening lounge. Can’t believe how good it was!!

Great pool great location great people

The concept is cool but, I’m sad to say, the execution leaves a lot to be desired. This long stay hotel only opened in June and it’s already feeling a little worse for the wear. The common spaces are beautiful, and the gym is great, but the rooms are a little small and sparse (and have awful bathroom and vanity lighting for such design focused hotel!). The worst part, however, was the cleanliness. They don’t clean daily or even every other day so people would leave huge bags of garbage (and dirty diapers!) in the hall, just making it feel a little junky. I was also quite grossed out to find one of the pans in my cabinet was covered in grease because it hadn’t been cleaned between guests.

We had a great stay in this modern and comfortable hotel.

Brilliant service from staff. Clean and spacious room. Nice spa.

Friendly helpful staff. Very clean. Excellent facilities.

Loved the pool and the gym. More information was needed about the room and the hotel in general. We had to loosen a light bulb to turn off the lights. Our travel mate slept with the lights on because she couldn't turn them off either. a button on the side of electrical outlets shut off the power! Several advertised amenities were not available to us as our room keys didn't operate them, including the "listening room" and the "cinema room." Rooms shown online with chairs that were not in the room.

I got to the hotel 4 hours before check in after 24 hours straight of traveling and 46 hours of no sleep. The woman at the front desk went above and beyond to get me checked in within 15 minutes of my arrival. The room was ideal for a solo traveler, spacious enough and clean and cozy. The hotel’s common spaces were absolutely gorgeous. I didn’t get to participate in any of the many kinds of events/classes they host as I was too busy but I wish I got the chance to check them out as they looked amazing as well! I do wish there was a robe in the room but that is just a little high maintenance of me! Cannot recommend enough. 15 minute walk from Notting Hill made it a perfect spot to be in the quiet but close by to a great part of town. It was easy to hook my phone up to the TV so after walking 10 miles a day I could watch my shows and eat some snacks!

Great newer hotel.

We loved everything about our stay here. Short walk to the tube, a small grocery close by, as well as bars and restaurants. The view from the tenth floor is amazing. Plenty of features for everyone.

Host was very kind and professional

Love the gym sauna and pool.

Super friendly staff & clean rooms!

Had a pleasant stay at the hotel. Nice amenities and the atmosphere is welcoming and cozy. However, housekeeping only comes every 4 days which is uncommon for me as North American. I don’t know if this is standard in the UK. This could be improved. Hotel is well located, close to Portobello Road. Would stay again

Front desk staff were fmvery friendly and helpful! Very small TV which was a constant battle to stream/watch anything but channel 1. Offering overpriced pastries in the lobby for breakfast with an extremely odd policy of only cleaning your room once every 4 days. I stayed 1 week and my room was cleaned once. And someone elses milk was in the fridge when I arrived and when I left. I know theyre only two months old so much room for improvement, but a lot of potential!

Very good facilities

We had a lovely stay, the bed was very comfortably and nice touches with toiletries and kitchen necessities. I would recommend a bath/shower mat unless ours was just missing.

We really enjoyed our stay at Mason & Fifth - Westbourne Park! The amenities were wonderful with the listening room, pool, gym and bikes that we borrowed to ride around Hyde Park. The room had everything we needed. We would definitely stay here again when visiting London. The only negative was the Westbourne Park tube stop does not have an elevator...so had to carry our large luggage up and down stairs. Otherwise, perfect! Thank you!

The staff was amazing & so friendly they helped us navigate our way around.

Safe, friendly and helpful staff.

I have read every review for this hotel so thought I would clear some things up We are a couple and book hotels based on location for a good running route and the gym. This place is next to the canal to run or walk and have a lovely route into London. The gym has everything you need for cardio or weights The pool / steam room / sauna is relaxing there were enough towels but as other reviews very limited seating area to fully relax and shared changing area but easy to go back to your room and there is a cubicle shower area The studio is compact but ideal if you want to have a fridge / toaster/ kettle/ oven in your room and plenty of communal space - bar area, additional longing downstairs and one on the tenth floor Although on the canal there is a motorway beyond that so sitting outside isn’t too quiet or relaxing 5 min walk from Westbourne Park tube. Directions take you just around the coroner continue under the arch for hotel reception Staff are friendly and helpful Breakfast is pay as you go we didn’t have it but it looked lovely. Pastries and granola Room was clean and it gets cleaned every 4 days so if you want it daily don’t book here

Very cute, right by the canals, close to Portobello Rd. Brand new, everything works perfectly. They also have bikes and the restaurant is good. Couldn’t be better for a good price.

The staff here was so amazing and the room was wonderful. The biggest plus was that we needed to drop our bag a couple of days early so we could go explore the Scottish Highlands and the team here allowed us to store our luggage early! This was such a plus and made a huge difference in our trip because otherwise we would have been hauling around two giant suitcases. This hotel is responsive, polite, And so accommodating in every possible way. I would stay here every time I return to London. I highly recommend this place.

Superbly positioned to travel all over London. We used it as a base to see Coldplay at Wembley and it was perfect. We will be using for future business trips to London.

Our room was very small with minimal facilities. No desk or chair, very small bedside table, no coffee making facilities. Our room wasn't cleaned but I don't know if we should have requested it. The hotel facilities outside the room were much better. The 10th floor has a comfortable lounge area with free coffee and fruit. There is also a nice viewing area up there. You get a free coffee per day in the bar area also on the ground floor. We didn't use the gym area. Given the low cost we would use the hotel again.

The hotel was amazing! New and clean. Equipped with everything you can use. The staff were all super kind and friendly. The only drawback is the bed is very small. Not sure if this’s the normal thing. But we couldn’t move at all sleeping with 2 persons on it.

Overall our stay at Mason & Fifth was wonderful. Quiet and peaceful hotel with lovely amenities, including an underground pool and spa area. Close to nice pubs and transport links. The water pressure and temperature in our room was awful, though. It was a trickle at best and got semi-hot. We notified the staff and while they were very nice, nothing was done about it. There also was no trash bin in our room, which was a little annoying. The rooms are only cleaned every 4 days which also was not ideal as we were only there for 2 nights. Despite the setbacks, I would stay here again.

Loved this hotel - soon to become a favourite in London. It’s close to Paddington so easy to get the Heathrow express. Lovely spacious room with a kitchen. Lots of activities (like movie nights and yoga) if you feel like meeting up with people and being social. Friendly backpacker type vibe but more luxury and elegance. There’s even a laundry with free washing machines and dryers - even the detergent was free. Only downside was that the pool and spa were closed for maintenance and that was something I really wanted to use after long haul flights.

I booked this for my mums and dads birthday and I can honestly say that everything was perfect. Staff were very friendly and helpful. They met all my needs. The place hotel itself is very beautiful and at a great location. It has everything you would want for a getaway. Very happy to have booked with Maison and fifth.

Very comfortable, great pool, spa and gym. Would definitely recommend for a longer stay

The staff especially Aramide were great.

Nice, new, business friendly property.

We had a couple of nights stay at Mason and Fifth going to see Oasis at Wembley. The location worked out very well and we found it especially convenient for the tube (Westbourne Park is literally just around the corner and Warwick Road an easy walk). However, we thought it's in a pretty sketchy neighborhood, and though the walk along the canal was nice during the day - with a couple of good restaurants - it's not that great after dark. Inside the hotel is super security conscious! In addition it was an absolute total pain trying to find any parking nearby - and we wound up parked at Paddington Station. Pluses: the staff were completely excellent and very friendly and helpful and, though it is absolutely bare bones, we thought the price was reasonable. The ground floor coffee bar was nice (absolutely nothing whatsoever in the rooms - be warned), and the place was pretty clean and very well kept and maintained. Zero complaints there - thank you. Would we go back? Probably not - despite the excellent staff and general cleanliness we're pretty certain we can do better elsewhere (for better room amenities, parking and nicer surroundings).

A wondeful hotel with nice rooms great facolities and pool and great value. Downsides are not a great area, beds are up against windows so good for one person but tricky for a second and no breakfast is served in the hotel.

it is the perfect place to stay in London...thank you!

A beautiful relaxing gem in the fabulous chaos of London. Late-night check-in was a breeze, breakfast, steam room, sauna, and pool at your fingertips - excellent. The hotel has a chilled, luxurious vibe, is a short walk to the station—perfectly central. Staff were mostly lovely, helpful, and gave off friendly, welcoming energy - thanks Monique 😀. I’d definitely stay again—an ideal base in London for both work and play.

They need to express they do not do daily housekeeping or room cleaning

Elevators are a bit slow to respond to key cards.

The overall building and property is very nice with a ton of guests areas . The rooms are very small and not a long term apartment type hotel. The staff never responded on the app which they advertise as their communication. AC is nice and so is the gym. Would stay again with not many bags as a shorter trip.

Excellent choice and 15 min close to Portobello Road with 5 min walk to Tube - underdone and spa really nice - good vibe along canal for drinks and eats

Mason and Fifth was a wonderful brand new hotel with amazing amenities and staff that are so personable and go above and beyond. Rooms were small but had everything we needed in order to make coffee, a quick breakfast and the beds were very comfortable.

This was a business stay, it ended up being a solid choice in terms of comfort and within commutable distance. One gripe I had is the amount of doors you have to scan through to move through the building, every two steps there’s a new door to scan through — other aparthotels e.g Locke don’t operate like that at all, even with a public bar/restaurant on the premises. What was most concerning is how invasive the check-in process is. You visit a Hilton and you flash your ID, they match the name and sometimes require a card to put on file. With Mason & Fifth, they make a record of your ID number (in my case a Driving License Number, my guest had to supply his passport number). Then they request your full credit or debit card number to be entered into a tablet, no encryption or nothing, no card insert option — they record this in plain text? No real reason why. It’s incredibly invasive and the data collection practices are excessive & questionable compared to other hotels.

I had a great stay and loved the vibe of this hotel!

Friendly staff, beautiful grounds, helpful, quiet, walking distance to Tube and shopping.

Great hotel with wonderful staff and great facilities

I didn’t like the space of the rooms thought they would be bigger.

This hotel is stunning with a vibe. The restaurant down the block was outstanding. The recommendations from the staff made my entire trip.

Perfect spot for a weekend of exploring. Had everything you needed

The environment was incredibly fresh and clean, smelt very nice, the staff especially Monica was fantastic I was not happy with the size of my room as on picture it look far bigger, she gave a complimentary upgrade was much much happier. If I paid the price for the upgrade room I would happy and would return. Did not get to try food. A more extensive menu for alcohol would be better.

Easily the best hotel I've stayed at in London. Stayed with friends, loved the breakfast granola help yourself, lovely pool, great guest lounge on top floor, room was compact but had brilliant facilities and the stylish decor is very attractive. Gold star for the cool and friendly staff. Will be back

LOVE - best stay ever

It’s my favourite hotel in London so far! Amazing design and concept - esp short term & long term accommodation

Nice location and clean property

I would definitely come back next year as it’s close enough to the train station and hotel was absolutely amazing and stylish, and the free laundry was the dream-come-true for me!

Great experience! Staff was super! William was great! A+

Loved our stay here, would highly recommend. We had the out and about room which was so convenient and great value for money. Only thing i would say the drinks menu at the bar wasnt great and acquired taste.

Beautifully designed, simple and elegant space, with excellent, modern facilities, close to transport hubs

Very beautiful design. Comes with big gym, swimming pool, cinema room, big laundry room (free to use) and, nice lounge with kitchen on 10th floor!

We loved our stay at this hotel. Very modern hotel with a relaxing vibe. Everyone was super friendly and even assisted us with holding our luggage for a few days while we went to a festival in Brussels. They have a reading room that has a very calm atmosphere overlooking the canal and the lobby is a very good place to take of work or just relax and chat it up. I would definitely come back here.

This place is so amazing I don’t want other people to know about it! However it would be cruel not to say how excellent my stay was. In fact, I booked in for extra nights. Very clean and well designed. Great staff. Easy tube connection. Loads of walkable places nearby. Great pool, gym, classes. Fantastically curated music in the foyer and other areas. Love it abd wish I could live here long term!

Really cool vibe to the place. Will look to visit again.

Lovely modern, comfortable hotel. Staff were friendly and it was very clean. Lovely communal spaces downstairs and the lounge, work space and kitchen with a balcony on the 10th floor was a surprising addition. Plus the pool and spa was ideal. The only downside was the size of the room and bed (which was against the window on one side), not enough room for 2 people really, but the bed was comfortable and the room furnishings lovely, modern and good quality, so overall great for a weekend stay.

Great place… still on the newer side. Lots of quiet or semi quiet spots to work or hang out. Love that they have a laundry room on site but hated making trips downstairs just to use the iron. There is a restaurant on site but the menu is subpar which was sad as it would have been a great place to hangout.

Really nice new hotel. Literally brand new it’s only been open 3 weeks on my visit. Lots to do here - I used the pool which was really nice. Although the changing rooms are bizarre. Seriously someone needs to report the architect to RIBA! I wasn’t told that the changing rooms were communal. I had my arse out getting changed and realised there’s a glass panel in the door so anyone could look in. Odd design. Then on leaving the pool to get changed I realised that the changing rooms are communal. There are no dry cubicals to change in, only 2 shower cubicals which aren’t ideal to change in as the floor is wet. Large area used for 4 hair dryers and large mirrors. Honestly the most bizarre use of space I’ve ever seen in a place like this. It won’t be long until they realise they need to rip it all out and re do it. I’m not that fussed personally but it would put women off having to change with men. Might wanna change in your room. I’ve been back since and booked again next week so will stay here as first choice while the price is affordable. The ground floor is a nice place to work in the morning too, although the coffee is pretty poor. Doesn’t live up to the pastries on the counter

We had the most amazing stay at this beautiful hotel. Super friendly and helpful staff, the room was of a high standard and we enjoyed the wonderful pool and spa. No expense has been spared fitting out the hotel with great quality fittings and fixtures. Had a wonderful sleep too in a very comfy bed! We can’t wait to return!

Positive - Gorgeous new building lovely interior design throughout and cosy but efficient studio style room. Also a great location. Negatives - Was not exactly ‘greeted’ upon arrival checked in with a very unhappy looking member of staff at reception who was not warm or friendly. TV was not working in the room. This is a brand new building and I’m honestly speechless at the way more than corners have been cut in construction. There is a big gap between the wall and the ceiling that feeds into the room next door so naturally you can hear every single sound of the guests next door it’s literally like they are in the room with you. Even a small cough or the rustling of a carrier bag can be heard clear as day. Could hear entire conversations word for word I was completely stunned tbh…I don’t know how they thought they would get away with that? So got no sleep really at all because of the noise levels which were completely due to the gap being left between rooms. You can see in my photos this gap is in the whole room, so something has been missed somewhere with any sort of insulation or basic sound proofing between rooms…such a shame as beautiful space but not worth paying if you can’t have any quiet throughout the stay

Very peaceful and relaxing atmosphere. Very Nice facilities with excellent customer service. Highly recommended, we enjoyed it so much that we will be back.

Very cute and comfy place

Its really nice and new amenities and also classes for yoga and plaites - highly recommended Only minor stuff to do teething issues in listening room or sauna

+

I had to stay there at the last minute but it was quite modern, there was a large quiet lounge area to work or relax and its in a very walkable area and I enjoyed my stay.

Lovely property but very slow service on arrival

Great facilities, they really have thought of everything… from the cinema room to the gym & the laundry room. Stayed for a work trip but would return for a personal trip!

Probably the most beautiful (and incredibly smelling) hotel I've ever stayed at. Everything is terribly modern & chic; with the most charismatic and friendly staff too. It was only a shame we were in for a fly-in visit, would love to come back and make use of the many many facilities. STUNNING.

Love the aesthetic and overall design. Downside was not having cable.

This was a fantastic place to stay for a couple of nights in London. The hotel is stylish, in a great area, the staff are super kind and helpful, the listening room was a particular favorite. Quick walk to the train station for trips downtown and walking into Notting Hill and Portobello was super convenient. Would highly recommend and will gladly stay again on our next trip to England.

Modern, comfortable boutique hotel/serviced apartments with lots of spacious communal areas for getting work done as well a lounge with a kitchen, a gym, a pool, and a restaurant directly on the canal. Can highly recommend!

We had the best stay.. It's a new hotel and everything is top notch. We had a studio which is small but compact with everything you need. The chill out areas are great with a roof top balcony. We used the pool, gym & cinema room which is rare for London. The staff were brilliant, very friendly and made us feel really welcome. It's a 5 minute walk from the tube and the surrounding areas have lots of restaurants & bars. The canal restaurant at the hotel was well worth a visit. We would definitely stay again.

Enjoyed my 4-night stay here in a classic studio. The room was very spacious for London standards and pretty much had everything I needed. Bathroom has decent toilet paper, hand soap, shampoo, conditioner, and body wash, and a heated towel rack with button control. I've never encountered one that actually works so that was a really nice surprise. The bed is a comfy double, so it's perfect for one person but might be a bit tight for two. The room also has a wardrobe, a small table with seating for two, and a kitchenette with a sink, mini fridge, microwave, electric cooktop, kettle, and a 2-slice toaster. There are a couple of pans as well as cooking utensils, cooking oil, knives, and some dishes. Dish soap and paper towels are also provided. The hotel also has a lot of communal amenities like a gym, cinema room, 10th floor terrace, laundry room, etc. I only made use of the laundry room which has Miele appliances as well as space to iron and/or fold your clothes. There's a bar and lounge area in the lobby and a new restaurant on the lower ground floor. The area overall is nice and quiet. The building is secure with room key required for accessing all areas and the large door gates are closed and locked at night. Staff were kind and helpful. My one minor complaint is that the tabletop and the floor where the table stands were a bit dirty. Other than that, everything was great. I would stay here again and recommend it for those who want a more homey space while in town.

We had a great experience! Got upgraded, festive weekly events at the lobby, great coffee and pastries to start the day. And the pool and spa was top notch specially after a long day! Gym was also fantastic with all the equipment needed for different types of workouts. Staff were friendly and hard working since the place just open. The location it’s okay but only a 20 min tube to central London, with a 5 min walk to the closest station. The rest/pub next to the hotel was great next to the canal!

Really nice hotel in a great location, its a couple of tube stops from Paddington, an easy walk from Portobello market but with good local amenities. Its set back from the main road so its very quiet for London. Staff were very welcoming and helpful, the basement pool is excellent, really good length for lane swimming, and the gym looked good. The 10th floor terraces offer brilliant views London. Really enjoyed our stay, would definitely use Mason and Fifth again.

It was a great experience here. The staff took time to regularly ensure our comfort whilst staying here. It is a clean and well kept space with opportunities to relax and enjoy the unique facilities. I look forward to returning here.

The staff was extremely helpful and friendly.

Great Hotel.

We had an amazing stay !!!!

Property was not ready for guests. I had to switch rooms 3 times for problems. Could hear through walls. Clogged sink. Tv didnt work for 5 days. Last room ceiling was leaking for 2 days. Hotel was not ready for guests.

The hotel is cute, I like the way the room is furnished and it is perfect for a solo traveler. The hallways and the sheets smelled kind of weird, and the room was a little dusty.

Really nice hotel! Great amenities and staff were so helpful :) Also really close to the tube station x

We loved this hotel so much! Great vibes and wonderful staff. I will say though the walls were really

Overall a lovely property, but the only tap in my room (bathroom) only ran hot water. Let the property know on two occasions but this wasn't fixed within the 3 days I was staying, which was pretty poor.

Absolutely love this place. Very new, great amenities, peaceful, hip and healthy vibes, very close to Westbourne Park tube station, walking distance to Notting Hill. Loved the kitchen in the suite great for keeping fresh foods in my diet while travelling. Evening cinema, sauna and steam after a long day out! I will definitely be back.

Great amenities and the staff was very accommodating. Was a great location to explore neighborhoods by foot or public transportation. We were there during a heat wave which hindered our stay slightly because it was so hot in the room and they did not have fans or anything to offer. We were there for 3 nights and never received any housekeeping, which wasn’t a huge deal because we didn’t need new linens every day, but we had to go get a roll of toilet paper from the locker room once we ran out. The on site pool, sauna, steam room, gym and laundry are a huge plus and elevated our stay. Canal had great drinks and food with a great view along the water.