Hard Rock Hotel London Ontario

Perfect for my kid and dog

Staff were great

Broken glass under the couch

It’s beautiful and fun.

Great, beautiful, new, clean hotel! I had an amazing stay! There were some great restaurants in the complex, but the overall location of the complex is in a sketchier area.

Staff was so friendly and helpful. Everything about this hotel was A+ and I would recommend it to anyone. It was really convenient for us because our event was being held at The Factory so it was extra convenient.

Every single thing was perfect :)

Beautiful pool area Stylish decor

New, high end, large rooms with all amenities. Fantastic stay.

It was a nice room and went to Papi’s

All staff we interacted with were amazing. Facility was clean, parking was easy. Lots to do in the attached factory.

Had an amazing time, so much to do the rooms were amazing and so much detail was put into the decor, the pool, the rooms! I highly recommend this hotel! We loved our stay we will definitely be back !

Great staff. Clean room. Funky decor with modern feel. Quiet room.

Nicest hotel in the city of London by far.

Parking for guests is not convenient if you do not want to pay $39.00 Canadian per day.

Clean, trendy, lots to do and restaurants

Parking limited. Used valet parking. Service was excellent. Nice large room.

Exceptional hotel!

Good

The property itself is beautiful – the grounds, the atmosphere, and the overall setting are exactly what you’d hope for when booking a getaway. Unfortunately, the service didn’t come close to matching the surroundings. From the moment of check-in, the staff seemed disorganized and uninterested in helping. This poor service carried through to the lobby bar, the beer garden, and the pool bar. Each experience felt frustratingly slow and inattentive, which really took away from the enjoyment of what could have been a fantastic stay. If the service improved to match the quality of the property, this could easily be a five-star destination. Until then, it’s hard to recommend.

The staff were excellent, room was clean & very nice, its nice parking was free and so close to the hotel, there were drinks and snacks & i liked that they had the prices clearly stated. When we check the in room dinning on the tv the screen would flicker and we couldn't see the menu. Overall 5 stars and will be returning !

This is brand new hotel in the renovation Kellogg Factory. Very cool vibe. Very close to Western Fair Grounds; easy drive to downtown and Western University. A few good restaurants right in the 100Kellogg complex for walkable dinners. Rooms are spacious and very comfortable. Pool and gym facilities are fantastic. Being a little farther away from downtown means the neighbourhood is very quiet.

Loved every bit

If you’re looking for a hotel in London, Ontario, where cleanliness is top notch and service feels more than just transactional, Hard Rock is a strong choice. The decor, amenities, and ambience all contribute to the feeling of staying somewhere upscale and cared for, not just a sterile “business hotel.” I’d definitely stay there again, and recommend it to anyone who values both comfort and that extra level of attention.

First, hotel is located in a “bad area of town” Second, cost of hotel does not reflect the high cost. Challenge to park and valet is an extra charge. Third, no concierge or porter to greet or assist. Forth, unclear on whether coffee or bottle water was a charger or complimentary and toiletries in room were made in China. Complimentary toiletries such as tooth brush, shave set etc were not included. Would not recommend this property- save your money and book elsewhere!

We stayed for one night at the hard rock. It was beautiful and quiet from the moment we arrived We loved the speak easy, breakfast was delicious and the lobby bar was fun! The pool and hot tub was quiet when we went which was nice! We will definitely be back

The staff were very friendly and attentive. Beautiful property with dining options on site.

Loved everything about this Hotel. So beautiful and perfectly themed. Would definitely recommend!

The staff were so amazing

Nice pool and hot tub

Beautiful hotel and amazing amenities

We booked very last minute, and I couldn't have been happier. Great large room - clean and very cool. Staff was amazing. They really made us feel like rock star guests :)

Modern Clean Hotel & Unique rooms. Excellent Staff.

Everything was awesome

The staff were so friendly, and the atmosphere of the hotel was amazing! Loved the themed rooms & decor.

A beautiful new hotel, super clean, friendly staff!

Wonderful hotel

Very modern with high end materials used throughout the hotel and the suite. Cool design with original bricks and other aspects from the factory it used to be, convenient walk to all amenities within the building and staff is very accommodating and helpful. Plenty of restaurants, speakeasy’s, live music in the lobby, overall great place. High tech in the suite for phone charging, heated bathroom floor, motion sensing lights and more

Excellent hotel/property. Best place, by far, to stay in London, Ontario. Fantastic restaurants and bars. You never have to leave property. It’s that outstanding.

Our room was beautiful

Everything was above our expectation!

Great

.

A great spot and love the concept!

It is the best hotel in the area but there is little competition.

The hotel was beautiful. Our room was excellent. Loved the heated bathroom floors.

Lack of staff to get things

Very new and modern. The speakeasy in the basement was excellent.

Nice pool area with adult hours from 10 to 12.

Amenities, such as pool and Gym as well as great restaurants. It was a pity that they don't offer slippers for spa and pool.

Wonderful, accomadating & understanding staff! An excellent hotel to stay at while in London!

smelled amazing!

The property was fantastic. Very convenient that it is adjacent to the factory. The only unpleasant experience was having the fire alarm go off multiple times throughout the night. My son was absolutely terrified being startled awake throughout the night

I loved the heated bathroom floors! The atmosphere and overall vibe were wonderful, and the red carpet/VIP entrance made the experience feel special and memorable. While it is on the pricier side, the stunning location and unique touches made it worthwhile.

I wish I could give this hotel five stars. The room itself, once we got in, was phenomenal. Modern, clean and beautiful. However, the reason I am giving this a three star review is because upon arriving at the hotel at check-in time which was 3 PM, we were told our room wasn’t ready. So we went and sat in the bar and had a complementary drink. At 4 o’clock we checked again. It wasn’t ready. We had plans that evening, and had nowhere to get ready or put our bags. Our room still wasn’t ready until 6 PM. It was a super inconvenience. The staff were great, and although it screwed up our evening’s plans, the hotel is still fabulous. We would probably stay there again.

The rooms are very nice and very clean. All of the staff are so friendly. The food is excellent at the restaurant on site.

Expedia messed up my details

The pool is far too

Amazing set up and great rooms!!

Wow what a gem!! Went with my mom and two young daughters and had a great time. Genius design because that area of London is kind of ugly and industrial, but the way they designed it is that you have everything you need within the hotel and 100 Kellogg Lane at which the hotel is located (old Kellogg factory). So you really don’t have to step foot outside the grounds and you don’t see it from the pool area. The pool is unreal and the hot tub. Kids loved it and the built In stereo system and changing lighting in the pool. Rooms were well designed and clean and modern. Definitely recommend!

Awesome!!

Room was very nice but not soundproof. Stayed in the Classic. Children crying could be heard throughout the night. Glad I brought earplugs. The hotel is beautiful and there is a lot to do on the premises. Food at Sessions was not good but Liam our server was amazing.

The rooms were stunning, the restaurant and bar were too. The staff went above and beyond. The pool and hot tub was amazing. 10/10

Great property, modern rooms and super friendly staff.

Overall great stay.

The best family hotel in Ontario! We had the best time enjoying everything the property has to offer! It’s beautiful and clean, and we made the best summer memories! We can’t wait to return!

Stay was amazing. Rooms are so beautiful and high recommend for families looking for a one stop spot to have lots of fun with The Factory and The Children’s Museum on site.

The Hard Rock Hotel in London, Ontario is beautiful. The hotel is spotless and kept so clean. The hotel staff are all so helpful and friendly. Our room was beautiful and so quiet. Our room was huge. There was so much room unit. Thr bathroom was so beautiful and very spacious. We are planning to return in the fall. I highly recommend this hotel.

Great check in. Sophia was wonderful!!!

Hotel exceeded expectations! It is stunning and offers all you could need or want, absolutely nothing bad to say, just incredible!

Perfect experience - very clean and friendly

Beautiful hotel, lots to do, great pool and hot tub. Wait for pool side service was long and the restaurant was even worse. After waiting 15mins just be seated and then another 45 mins for food just to be told there was a mix up and they hadn't even started it yet. Management handled it well and would still go back but won't be eating in hotel. Expensive stay in comparison to other hotels in the area.

Amazing facilities. Very clean Great amenities for kids in the Factory attached to the hotel Everything is pricey though.

Fantastic in every way. Endless options for dining and activities for kids. Exceeded all expectations!

King suite with bunk beds was spacious and gorgeous! Excellent facility, great amenities.

I had a great time

We absolutely loved this place. Once we checked in we never left until check out. There was so much for us to do. Including the children's museum. The staff were amazing, the food was great. It was clean, it was quiet. We were pleasantly surprised. Thank you for a wonderful couple of days

A fantastic hotel. Amenities are great. Great for families or couples. The food and drinks at the hotel are great and there's lots of other good restaurants in the area too.

Absolutely loved this stay. The staff are absolutely wonderful. The rooms are exceptionally clean. This is the best hotel in London! Prices are reasonable, and everything for the family is here to keep everyone entertained. The smokehouse and the clubhouse are definitely the better places to go for food.

I am a bit disappointed with overall experience. It’s probably I expected a lot because it’s a hard rock hotel and it’s more expensive compared to surrounding hotels we stayed before. We had early check in and late check out which was very nice; my kids loved the red carpet entrance; children’s museum and the factory in the same vicinity; My kids enjoyed the pool though it’s a bit small so it tends to get crowded at times; lots of towels and nice cabanas; the only thing I didn’t like was some people has their drinks in the pool even if there’s kids swimming around, I would understand if we’re in all inclusive hotels in Mexico etc. but I didn’t like it considering the small space (but it’s my POV, others might be okay with it). Rooms: there’s a nice touch to it and designs really stood out; the bed is comfy, washroom is tidy and clean, heated floor. However, we came and there was no shower gel and shampoo (containers were empty). I had to call and request for it which they brought right away. We ordered breakfast for room service. After that, we left for the day. We came back late afternoon and noticed that bed was made, towels were changed, floor was cleaned but the table for the room service and the garbage was still in the room. I didn’t quite understand why they didn’t take it out when they cleaned the room.Also, the counter top wasn’t wiped at all (the splashes from nespresso and some sugar were still on it and was sticky). Those little things can use an improvement

Surprised by how nice this was. Little pricey but its new Staff was over the top accommodating We are local and took our kids to the Factory etc. Made the whole experience amazaing Paitence in restaurants. Not quite organzied yet. Some delays in receiving food. But it came out hot and the service staff was aware and apologetic for the delay Food was above average

Staff were very friendly and helpful. Lots of dining options nearby. A lot of things to do for kids walking distance. Very clean

Great clean

Hotel was excellent

Loved everything about this hotel

Comfort

Comfort

This new hotel is really nice! The location isn’t the best, but if you’re staying on property that doesn’t really matter. I expected there to be more variety for onsite dining and entertainment options, but we definitely enjoyed our 4 night stay. Being connected to the 100 Kellogg Lane building was key to the experience. I’d definitely stay there again.

Valet parking wasn't complimentary. Need another sign to state self parking areas. Room wasn't ready when we checked-in. Later on was upgraded to another room and personal belongings tagged and brought to room. However, then someone knocked on our door and interrupted asking to come into the room to check that the minibar was stocked. Wish the room had been inspected prior to us arriving. Also noticed a blood stain on a bedsheet which I brought to the attention of reception at check-out. The bed was comfortable and we were able to "sleep like a rockstar". The Nespresso machine in the room was nice to have, but the mini creamers were just left out when they should be placed in the fridge. The brunch at Sessions was slow as was informed they were understaffed but the food was good. The pool and hot tub were phenomenal. Glad to have staff check and inspect for health and safety as after 10pm it's adults only. Shower area needs more hooks to hang towels and robes. Overall, the hotel is aesthetically pleasing, but definitely needs to improve on service. I was charged twice at checkout and tried to contact the hotel and no one has even acknowledged receipt of the situation.

Great

5 star property. Great customer service. Enjoyed the live music at the bar.

Beautiful hotel, lots of restaurants and bars to choose from. Easy parking. Would definitely stay here again.

Brand new hotel. Great condition - weird location. Looks like surrounding area is being gentrified. Warehouse district

We really enjoyed our stay at the Hard Rock. All the staff were amazing! The on site restaurants were all very good. We enjoyed the adjacent entertainment venue, the Factory. The pool was one of the best pools we’ve been to in a hotel. A truly outstanding property!

Amazing hotel, love how many options there are for the kids. Wife and I wanted a "resort style" getaway without flying to Mexico, it was a great relax-cation

Everything very nice and clean 10 Stars

My only recommendation would be to tell housekeeping to not disturb guests before their check out time. I did not put up my do not disturb signage because I’ve never had the issue of housekeeping knocking on my door BEFORE my check out time which was at 11 am. She came at 10:30am and knocked on the door and when confronted her excuse was that some guests check out before their check out time. Wouldn’t it be revealed by front desk that I’d checked out? Was there some sort of lack of communication on their end? Either way it was not appreciated. Other than that everything was great, the room was lovely, very chic and trendy. Very cool hotel,

Nice

Nice stay

We had a great stay. Love the hotel and activities in the building attached. The pool - indoor and outdoor was great. Overall perfect place to stop for R&R from US to Toronto.