Premier Inn Exeter - M5 J29 vs Similar Hotels

Mixed feedback; some rooms had issues while others were clean and comfortable.

Rooms are generally comfortable and as advertised, but there are several complaints: damp smell in one room, small rooms for three, uncomfortable pillows/mattresses, loose toilet seat and dated decor in places.

Rooms were described as lovely, but some mentioned issues with coldness or noise.

Rooms were described as clean, modern, and of good size, with some comfort issues noted.

Issues with cleanliness mentioned in multiple reviews, including mould and spiders.

Multiple guests praised cleanliness ("cleanliness excellent", "immaculate", "clean and comfortable"); occasional notes about carpet needing cleaning in dog rooms.

Several reviews mentioned dirty rooms and hair in beds, affecting the impression of cleanliness.

Some cleanliness issues reported, including hair and blood stains.

Convenient for motorway access and near local amenities.

Many reviewers found the location convenient for travel/airport/motorway and as a stopover to Cornwall; generally praised.

Consistently highlighted as a strong point with a central and vibrant setting.

Conveniently located near amenities and accessible parking.

Generally positive remarks about friendly and helpful staff.

Staff repeatedly described as friendly and welcoming with good customer service and attentive breakfast/desk staff, with only a few isolated service hiccups.

Numerous instances of friendly and accommodating staff contributing positively.

Staff were friendly and welcoming throughout multiple reviews.

Average feedback on food options, mentioned as not being high-end.

Breakfast and buffet repeatedly praised (good variety, gluten-free options); occasional criticisms such as limited choice late in service and a poor gluten-free pizza.

Good atmosphere in the pub, but limited food offerings mentioned.

Breakfast and restaurant food had mixed reviews, with some critiques on quality.

Basic amenities were noted; however, some guests remarked they were functional.

Air conditioning and breakfast facilities noted positively; negatives include paid/tight parking, no gym, some non-working USB ports and limited parking space.

Generally acceptable, although breakfast options were lacking.

General amenities were well-received, although some convenience issues around food options were mentioned.

High prices for the quality of rooms noted, impacting perceived value.

Mixed perceptions: several guests felt it was expensive for what was offered (and compared unfavourably to nearby chain), while others called it affordable — parking charges lowered perceived value.

Adequate pricing relative to location and room quality.

Some comments indicated that food and drink prices were viewed as overpriced.