Canyon Hotels & Resorts Boracay

Clean, spacious,

The floors are sanded i asked the crew of it can be mopped he said no , the slippers were given last night of our stay. They place is too far from dmall and station 2 hence there should be more shuttle trips

Very close to a lot of places and good location

fridge didn’t work, flush didn’t work and no hot water in the shower

立地が最高！掃除のスタッフはよかった

朝ご飯の種類が少ない、受付スタッフの対応がイマイチだった。

its very clean

the receptionist is not accomodating!!!

Accessible to everything.

Doesn’t have slippers and doesn’t have hair blower

The reception staff is not so courteous. Need to remind them to greet the visitors when in the perimeter, just comparing in other hotel.

ben collegato al centro commerciale

Abbiamo prenotato una suite , e mi aspettavo qualcosa in più inoltre abbiamo trovato insetti sulle finestre , la tv è di qualità super scadente, vasca senza idromassaggio e ragazza alla reception non molto gentile.

Big and well Maintained

Too far from nice eating places

Affordable, attached to a mall and easy to get e-trike

Water dispenser ran out of water on our first night at the hotel

The cleanliness, the staff and the bed - really comfortable

Only 1 elevator was working the whole time we were there.

The location was nice, quiet.

Some amenities advertised was not given or provided

The executive suite is really big! Master’s bed is a super huge King size bed! Bedding’s are soft, clean & smells good! So is the mattress! We slept through the night even with the soft karaoke songs of locals in the nearby neighborhood. We even have a powder room, extra restroom with toilet and sink by the entrance of our room. Though the toilet has to be fixed. Broken toilet & seat is unscrewed already. Needs replacement I gathered.

Generally, everything’s good! Though the breakfast which is included in our booking needs to be improved. All five days are Filipino breakfast. Daily processed food is always included (hotdogs, corned beef, salami, longganisa or ham). Cereals, soup or. Porridge, fruits (all these 5days stay the fruit is always watermelon! Pancake, bread & butter & jam (daily!!). Chef should be creative & at least make the jam sweet not sour! Cheese is easy to serve. Single sliced Cheddar will be a nice bread partner. I mean we can get a gourmet breakfast elsewhere that would even cost us less and satisfied! And will Not forget to include in our breakfast spread some vegetable salad with a simple dressing to start our day right!

The swimming pool. The beds were comfortable. The staff were good.

The check in experience rates as the worst I had experienced, and I have been travelling for 50 years.I arrived early at 12 midday, and done all the paper work, I was told to come back at 3 pm for the keys, as that is the check in time. I got back at 3 pm but had to line up for 40 minutes , just to get the keys. By the day I got back to the room it's nearly 4pm. The first day nearly gone. The breakfast is mostly filipino. Its far from the beach.

They allowed us for an early check in with a fee & it's okay since we had an early flight that day. The staff are great they always greet you whenever they see you. It's also convenient that it has a mall with it. No need to go outside/far, you just have to go down & get some stuff.

The food. The choices are very limited.

Os funcionários são muito simpáticos e estão sempre a disposição para te ajudar ou conversar . Isso fez a minha viagem ser muito mais divertida e aconchegante.

Não tem area de academia

I like the pool but we could not use it as it was under maintenance and no one told us so that was no for me

Too far from everything especially we like to walk but was too hot

The room was big enough,and the bad was very comfortable! The beach was close,and because the resort is part of a mall,there was many option for food shopping!

The pool was dirty!When i booked this hotel,they said robes,and slippers are available in the room,there was none!I asked the receptionist 3 times to have a hairdryer,after 2 days we received it!I have never ever experienced a poor breakfast options like in this “resort”,and everything was rare and tasteless! There was only 1 salt and pepper shaker in the whole restaurant for hundreds of guests! We use to stay different places on different islands on the philippines,but i never seen anthing like this even in the middle of nowhere! We are very dissapointed! I cant recommend to anybody!

power cuts in middle of the night I had to run out to the staff at 3am as nobody was fixing the issue room was smelly and was given another option which smelt just as bad and told no other rooms available I requested a refund on one night as couldn’t sleep and was left alone in pitch black room with no updates from any staff but I never heard back from the hotel

The hotel is nice.

But their system is the worse! You have to wait to precheck in for 2 hrs. Then wait again for one hr to check in. During check out you also have to wait 1 hr before they check your room if you’re good to leave. The worst!

The pools are fab. The bar and bar food is very good.

They will not allow any check im before 3 pm. Whilst this is is stated when booking it creates a problem at 3pm with so many people then trying to check in. Checkout also took over an hour. Many customers were complaining. They appeared to be short of staff as staff were away on training courses.

Die Freundlichkeit der mitarbeitenden

Zimmer waren nicht sehr sauber gemacht

Far enough from the city core. Shopping mall on site. Really nice and comfortable bed.

Housekeeping was unsatisfactory. Very loud roosters and dogs 24/7. Loud music across the hotel every night. Only one of 3 elevators working. Long waits. Horrible breakfast. Ate twice of our 10 day stay.

Room was spacious and clean

The breakfast could be better And the music at the pool was off putting, it’s nice to relax at the pool

Hotel was clean and staff were friendly.

No early check-in. Breakfast was very second rate

Luck of services like laundry and long waiting times

My boyfriend and I had an incredible stay! The hotel was exceptionally neat, clean, and spacious, which made it feel like a true sanctuary. What really stood out was the friendly and helpful staff they went above and beyond to make us feel welcome. It’s a perfect setup for couples looking for comfort and great service. Truly worth every penny for the experience we had!

Honestly, everything was so well-maintained and the service was so seamless that we didn't have any complaints. Our stay was perfect from start to finish.

È il secondo anno che passo al Canyon hotel e ci rimango sempre per quasi due mesi. Staff accogliente e disponbile. Pulizia eccellente. Posizione perfetta! Complimenti a tutti :)

Decent location, near the beach. Close to the action, and also the water. Friendly, accommodating staff.

A bit too crowded

Spacious room with bath tub and great balcony overlooking the town. Close to the beach. The staff were friendly

Nothing

Clean. Large space. There is a bath tub.

Too far from station 2 and 3. With network connectivity issues for smart and globe

Convenience plus the stores and restaurants on the property

The neighboring bars or restaurants were a bit noisy at night

Was in easy walking distance to station 2, but just far enough to be quiet and peaceful. Room was decent size, staff were very helpful. Breakfast was great. Would definitely come back.

If you want a quite place stay in this hotel far from the crowd Clean and the mall at the ground lobby

Far from the beach but shuttle service was provided

I found the staff to be very helpful,good location,tut-tut stopped outside(this is the main form of transport on the island). Very cheap to get to the D mail for food and shopping. The only thing I didn't like was the breakfast. There wasn't much choice. I like a light breakfast in the morning.I found it to be more like dinner!Overall a very nice stay.

Breakfast

Für ein 4 Sterne Hotel ist das Frühstück eher schwach: kaum Auswahl, eher für Asiaten als für Europäer

Das Frühstück Das Swimming Pool auch maximal 1.50 Meter tief oder weniger

It was very clean and organized thoughtfully.

It was quite far from the main beaches

Not too much selection

Not too much selection

The hotel and staff are 10/10 of there service.. but for the food, i may suggest that they need to add menu on it.. because for me, im a vegetarian i didn't take the breakfast because there is no salad. but the food is good according to my husband..only need to add more food for breakfast as it mention it's a buffet, so we expect there more food.. ^_^

Room was clean. Staff were friendly. Good value for money. Close walk to the beach. Hotel is connected to a shopping mall which is super convenient.

No complaints.

Die Lage ist gut, zu Fuß recht gut zum Strand und abends zur Station 2

Es war alles OK

Good value for your money, 10 -15 mins walk to the beach. Nice rooms with good ac but had a problem with our hot water during the showers. Wifi was excellent, breakfast was basic but sufficient. Staff were very friendly.

Our room was at the pool level and they played loud music every evening till past 10 pm, I had to complain and call the front desk that it was past 10 pm and the loud music needs to be stopped.

Ottimo hotel con piscina e tanti servizi inclusi come lo shuttle per la station 2, asciugamani da spiaggia, caraffa dell' acqua da riempire in hall.... Insomma tutto stupendo! Lo consiglio! L'hotel è attiguo ad un centro commerciale, comodo anche questo....

Заселение было долго, в итоге заселили в номер где гость уже жил, персонал извинились, ранний заезд не предоставили только в 15:00, даже 14:50 невозможно

Convenience, with swimming pool outside the sliding door.

Nothing I can think of.

Alles in Großen und Ganzen ok Personal ist sehr freundlich und bemüht

Das inkludierte Frühstück ist etwas gelinde ausgedrückt schwach, kaum eine Auswahl, aber was angeboten wurde, war ok und die Mitarbeiter waren sehr bemüht Day Swimmingpool ist nur maximal 1 Meter tief, viel zuwenig Sonnenliegen und Sonnenschirme

Although not that exceptional, it's comfort dining all in all. Please add a more decent soup to serve. what we had was a little blunt, no taste at all. but, all in all, very accomodating staffs from reception to server.

The swimming pool is only until 3 feet,I'm not sure.If they could make it 5 feet maximun. The waiting time for check-in. and the fixed check-in time, no alternative for early check-ins, even if we will pay a charge.

干净整洁

前台服务员，态度慢散

The hotel is very clean, modern, and comfortable. The staff are friendly, polite, and always ready to help. The room was spacious and well maintained, with good air conditioning and a comfortable bed. The location is quiet and relaxing, yet still convenient to get around Boracay. Overall, it was a pleasant and smooth stay.

Everything. Staff were amazing great facilities. Great location

NA

Staff

Breakfast

Very clean and close to shopping options.

Strict check in process

엄마와 함께 묵었는데 필리핀 음식은 전체적으로 달고 짠편이라 잘 드시지 못하셨지만 조식만큼은 짜지도 그리 달지도 않고 적당한 간이 알맞게 맞아 매일 가자고 조를정도셨어요! 완전 추천!!! 방이 큰편으로 진짜 좋았고 바로 옆이 수영장이라 방에서 수영복으로 바로 환복 후 수영을 할 수 있어서 좋았어요! 방에서 이상한 냄새도 나지 않고 로빈손몰과 연결되어 있기에 그 안에 있는 세탁소가 있어 쉽게 옷을 맡겨 좋았습니다 가격도 나쁘지 않고 same day로 그 날 바로 다시 수거할 수도 있어서 빨래 걱정이신 분들한테도 추천 드려요! 그리고 마지막으로 모든 직원분들이 잘 웃어주시면서 친절히 도와주셨습니다~ 만약 해변 근처가 아니어도 괜찮다고 하신다면 진짜 추천드려요! 너무 좋아요~

방에 벌레가 좀 있었어요 그렇지만 전화로 도움을 요청하였을때 바로 달려와주셔서 좋았습니다!

The breakfast was nice: dining room recently renovated. Good food selection with both cooked food options and omelette station. Breakfast staff was great!

We stayed just one night and requested an interior facing room. September is low season and the hotel was clearly at low capacity. We were told there was no room available to move to. The night was ok but at 6am we could hear many roosters crowing just across street and amplified music started shortly after. It made the early morning hours unpleasant. See street view in photo.

Қонақ үй жаңа, жағалауға жақын. Кемшілік іздейтін адамға бәрі жаман болады. Төсектері ыңғайлы үлкен. Жағалаудың бойындағы қонақ үйлердің көбі ескі болғандықтан осы қонақ үйде қалдық. Астында супермаркеті бар, кір жуатын, халал ресторан да бар.

Happy and good memories

The very comfy beds, nice hot shower for Boracay, TV with Animax on it, the micro-refrigerator for keeping protein shakes cold, and the fast WIFI and outstanding service and the beautiful long pool. Buffet breakfast was delicious too! Loved the fresh scrambled eggs and the garlic rice and fruits and brewed coffee.

Nothing to dislike. 4 days here goes really fast.

Near the mall with supermarket and drug store and food restaurants

None, why? because you served us and even the whole hotel EXPIRED CONDIMENTS such as SUGAR, CREAMER and COFFEE. This is not only as complimentary inside our room, but also in your breakfast buffet restaurant. My friend approached the staff in your restaurant but what they did, is that they just transfer all the powder in a bowl from the same sachet of expired condiments. I also approach the cleaners when i saw them in the hallway of the 3rd floor, where our rooms are located and they even see it with their own eyes that all the condiments they were putting inside of each rooms are expired! And lastly, I approached the lobby receptionist and ask if I can speak to their Manager, she says, she will just ask the Manager to call me because the Manager is not in the building that day.

EVERYTHING, aside for serving us buffet breakfast with a terms of WE NEED TO ASK FOR THE STAFF TO COOK FRIED EGGS for us is so annoying! YOU SAID BUFFET BREAKFAST??? SO WHY DO WE NEED TO ASK FOR ADDITIONAL FOOD? THE FOOD SHOULD BE REFILLED EVERYTIME THE TRAY IS EMPTY!!! THAT IS WHY WE ATE CALLING IT UNLIMITED BUFFET!!! GINAGAWA NYO KAMING TIMAWA! WE COULD HAVE JUST EAT OUTSIDE INSTEAD OF BEGGING EVERYTIME WE WANTED TO EAT SOME FOOD FROM THE EMPTY TRAY. And this is the most shocking experience! You served us and even the whole hotel an EXPIRED CONDIMENTS such as SUGAR, CREAMER and COFFEE. This is not only as complimentary inside our room, but also in your breakfast buffet restaurant. My friend approached the staff in your restaurant but what they did, is that they just transfer all the powder in a bowl from the same sachet of expired condiments. I also approach the cleaners when i saw them in the hallway of the 3rd floor, where our rooms are located and they even see it with their own eyes that all the condiments they were putting inside of each rooms are expired! And lastly, I approached the lobby receptionist and ask if I can speak to their Manager, she says, she will just ask the Manager to call me because the Manager is not in the building that day.

The breakfast is just right.

None

staff facilities clean room

maybe the breakfast. it wasn’t that much ig.

The room was clean and comfy, and the location itself is very convenient since it’s connected to a mall. The staff are also very hospitable and responsive to our inquiries and requests.

The bathroom could use a sliding door to prevent the water from the shower from spilling on the floor.

Location wss great and staff are friendly

Room smells bad.i was complaining but nothing changed. The reason is because they are fully booked.and they keep saying the rooms smells okay even though i keep complaining about the smell.. pool was out of order for 2 nights Breakfast wasnt good. Need to line up for eggs 🥲 not enough table, or table left dirty