Grand Esen Hotel vs Similar Hotels

Comments on very small rooms, poor state of repair, and outdated furnishings.

Some dissatisfaction regarding room comfort and issues with specific amenities.

Rooms are generally comfortable but some mentioned issues with sound insulation.

Rooms are described as small (standard for historic centre) and generally comfortable; some practical issues noted (small bed, loose drawer, small bathroom) which lowers this score slightly.

Multiple mentions of dirty rooms and poor cleanliness across reviews.

Reviews highlighted issues with cleanliness and maintenance throughout multiple comments.

Some guests noted issues with cleanliness and maintenance in the hotel rooms.

Mixed reports: several guests praised cleanliness, but there are explicit complaints about dirty toilets, unclean bedding and instances where the room/apartment was not cleaned on the last day.

Consistently positive remarks about the location being excellent and central.

Excellent location with easy access to public transport and local attractions.

Excellent location with easy access to tourist attractions and central amenities.

Consistently praised: central, perfect for sightseeing, walking distance to tram and major attractions; many guests highlight safety returning at night and the hotel's excellent position.

Friendly staff praised in several reviews, although some negative experiences mentioned.

Overall positive feedback about the staff, particularly the helpfulness of the reception.

Many reviews praised the staff for being friendly, helpful, and accommodating.

Generally very positive: multiple mentions of friendly, helpful staff (notably Christina, also Kenan and Younus) and prompt assistance; one isolated negative interaction at breakfast is reported but overall staff helpfulness is a strong theme.

Negative feedback on breakfast variety and quality, impacting overall experience.

Adequate breakfast offerings, though variety is limited after several days.

Breakfast options were deemed average with room for improvement.

Noted problem area: multiple reviews complain of poor breakfast quality (cold, repetitive, stale bread), though a few guests praised certain items (cakes); overall sentiment on F&B is negative.

Limited mentions, but noted need for improvement and renovation.

General mention of amenities but some shortcomings noted in variety and maintenance.

Good variety of amenities including a sauna and pool with no extra charges.

Mixed but generally adequate: guests requested and received fixes (e.g., shower head replaced); there are some missing or broken items reported (soap dispenser, lack of hangers), yet overall amenities and responsiveness are acceptable.

Mixed reviews, with some stating acceptable quality for the price.

Based on the overall positive sentiment and pricing being favorable for the location.

Guests felt that the price was fair for the quality received.

Moderate: good location and helpful staff add value, but recurring complaints about breakfast quality, small rooms and occasional service issues reduce perceived value for some guests.