GlobalStay Azizi Mina Beachfront Apartments Palm Jumeirah

Le cadre est bien .le personnel d’accueil très accueillant et gentil principalement l’équipe du soir.

Juste un peu de bruit à cause du chantier en construction juste à côté.

I am writing to submit a formal complaint regarding my recent stay at the apartment, as the overall experience did not meet the expected standard, particularly in relation to check-in procedures, guest data privacy, and the services that were supposed to be provided during the stay. First, the arrival and check-in process was not handled in a professional or secure manner. I was asked to communicate through WhatsApp and to send copies/photos of the identification documents of myself, my wife, and my children through WhatsApp. Considering the sensitivity of personal identification documents, especially those belonging to family members and children, I was very uncomfortable with this method. I expected a proper and secure official procedure for guest registration and verification rather than sending sensitive family documents through WhatsApp. Second, I had requested and paid for a baby cot/crib as part of my booking. However, the baby cot was never delivered during my stay despite the payment being made. I therefore request a full refund of the amount charged for this service. In addition, there was no proper daily housekeeping service during the stay. The apartment was not cleaned on a daily basis, towels were not replaced, garbage bags and other basic consumable items were not replenished, and there was no consistent housekeeping follow-up. This significantly affected the comfort and quality of our stay, particularly as we were staying as a family with children. My main concerns are therefore: 1. The inappropriate and insecure check-in and guest identification process through WhatsApp. 2. Requesting sensitive identification documents for my wife and children through WhatsApp instead of a secure official system. 3. Failure to provide the baby cot/crib that was requested and paid for. 4. Lack of daily apartment cleaning. 5. Failure to replace towels and replenish garbage bags and other basic guest supplies. 6.

Top appartement emplacement extraordinaire, je recommande et reviendrai

سرق فلوسي ولم يدخلني الغرفه

لاشيء

لم يرجعو مالي

Объект размещения не мог мне понравится так как объект размещения попросту меня не разместил по уже оплаченной и подтвержденной брони, сославшись на отсутствие номеров. Отказ был получен во время выхода из аэропорта, что мягко говоря, поставило меня в нелегкую ситуацию. Мне нужно было оперативно найти жилье в высокий сезон еще и перед выходными.

Отношение персонала никакое, вместо коммуникации бесконечно длительное ожидание ответов а порой просто тишина. На встречу никто не идет, решать созданную ими проблему не хотят

Die Lage war schön und eigentlich auch ruhig, wenn die Bauarbeiten nicht gewesen wärem.

Ein riesen Lärm, im Haus, am Haus und um das Haus herum nur Bauarbeiten und dann noch der Baudreck, unangenehme Gerüche.

Apartament, budynek i lokalizacja na najwyższym poziomie, z bezpośrednim dostępem do basenów i plaży oraz wszystkich atrakcji JBR. Wspaniała obsługa ze strony personelu. Miły i bardzo dobry kontakt. Wszystko, czego potrzebowaliśmy, zostało zrealizowane.

Location.

Only the view

the service was very bad the apartment was having so bad smelled not clean at all toilet so dirty and not clean. Also, cant take shower because the water pressure is too low and the worst from all of that is the host is just apologies instead of fixing things. I don't advice at all to stay at this apartment unless you like to stay in Dirty Environment.

ils n'ont pas respecté l'heure de check-in sous prétexte que l'ancien client est encore présent dans la chambre. j'étais voir et ce n'était pas vraie, la chambre était bien vide, mais l'équipe de nettoyage n'avait pas encore commencé de nettoyer. Résultat, je suis resté avec toutes mes affaires au soleil, sans eau ni la possibilité de manger. Le gestionnaire Globalstay devra prendre en considération de rester honnête avec leurs clients et présenter des choses comme elles sont au lieux d'inventer la situation pour laquelle la chambre n'est pas accessible. Ils ne répondent pas au messages WhatsApp alors que ça reste le seul moyen de communiquer. En gros, l’hôtel est bien. GlobalStay globalement insatisfait.

The view and the balcony, access to the swimming pool and the beach was exceptional and amazing.

It’s at the end of the palm jumeriah, the entry and exit at Peak hours takes up to 1 hour plus. Parking is limited.

The kitchen was well equipped. The rooms were very clear. Comfortable beds.

Table on the balcony is unstable. One screw is missing. Check-in was a little bit difficult.

شقة متكاملة لاينقصها شيء حتى اغراض المطبخ كاملة اطلالة رائعة جدا وجميلة فرش انيق ..

فقط يوجد ملاحظة واحدة يجب اصلاح الحمام لأن تصريف الماء في المغسلة وفي منطقة الاستحمام بطيء جدا

Nice location although still something of a building site with work ongoing on the ground floor areas which we were not warned about. It also looked like construction was about to start on a neighbouring plot. However, once the work has been completed it will be a nice location. The apartment was lovely, and clean and well resourced.

Balcony furniture cushion covers were a bit grubby and could do with either cleaning properly, or replacing. Although it isn't for the hosts to arrange it would be good if there were some sunbeds available on the beach

Location

Comfortable

الغرفة جيدة

لا يوجد اهتمام بالشاطئ و لا يوجد مطاعم و لا يوجد العاب أطفال و طلبنا سرير للطفل لم يهتموا بالأمر و لم يرسلوا 😏

Apartamentul a fost f spatios si curat. De la Balcon se vedea Burj-Al Arab, dar și hotel Atlantis. Piscina era curata și calda, iar din zona piscine intrai direct in mare. Apa marii era foarte calda, poate prea calda.

Ar fi fost bine sa puna câteva sezlonguri și pe plaja. Clădirea era în renovare, insa se vede ca depun eforturi sa nu deranjez oamenii.

Все

Чек Ин был очень поздним мы были с детьми и попросили поселить пораньше но нам отказали

Здание неплохое, остальное желает лучшего!???

Здание неплохое, остальное желаеянно т лучшего. Во первых если эта компания лезет на booking то тогда надо как то соответствовать отельным категориям. Управляющая компания очень слабая, практически не роеагирует на порсьбы жильцов. Уборка мусора не производяться, номера не убирються, сейф не открываеться попросил помочь разобраться с сейфом отделались отпиской. В здании затеяли ремонт, так почему запускают жильцов??? Удивляюсь Booking почему роаботает с таким объктом размещения. Есть Airbnb работающая с квартирами по всему миру. Это однозначно не отель, с достаточно "жадным" управляюшим. есть выход на пляж, но нет ни одного шезлонга, это же Дубай а не мальнькая деревня. На парковке постоянно не света, очень не удобно. Это место размещения точно не соответствует статусу Booking.

Modern and great views.

The drains in the shower are slow to clear so you flood the bathroom everything you use it. There is no extractor in the bathroom so the steam isn’t cleared. The washing machine door hits the cooker when you open it which will cause damage to both the door and oven handle if the maintenance team don’t realign the door, and the damp near the air con vent in kitchen is showing signs of diss repair which could do with painting.

الشركة المسؤله عن التأجير شركة من اسواء الشركات التي قابلتها في حياتي لا اسلوب ولا تعامل و المبنى قيد الانشاء و لم يتم ابلاغي بهذا قبل إتمام الحجز و عندما سألت الشركة بكل برود هذا المتوفر و لا نستطيع عمل شيى لكم قمت بطلب اغطيه زياده على عدد الضيوف لأنهم طلبو مني دفع لكل الضيوف حتى لابنتي اللتي تبلغ من العمر سنتين فهل هذا يعقل ولم يتم توفير لي سرير للاططفال مع العلم قمت بطلب وغيره الكثير الكثير

The amenties are complete, the apartment is neat, pefrect location

Staff is not responsive, the check in is at 4 pm which is too late and the instructions of entery were provided at 3.49 pm after I asked to share, The noise at the roof was extreme loud as there are innovations at the building

المكان جميل

الإزعاج بكافة المكان لم يكن مريح لقد انزعجنا بالكثير

المكان كان جيد و الموظفون في الاستقبال في قمة التعاون فقط موظفون الاستقبال

كل شيء جيد لكن عند نزولي للفندق الساعة 13 ظهرا قالت لي المسؤولة يجب ان تأتي الساعة 14 ظهرا إلى الفندق و علما أنني غيرت التوقيت من الساعة 12 ظهرا إلى الساعة 13 ظهرا في برنامج booking و ردت عليه في الرسالة مرفوض لقد انتظرت مع أطفالي في الشمس و في السيارة لمدة ثلاث ساعات و كانت ابنتي مريضة من الحر و الموظفة ليست لديها رحمة و كان اسلوبها غير محترم و جعلتني ادفع 70 درهم للشخص الزائد و هي طفلة عمرها 11 وقلت لها أنني حجزت و دفعت اربع اشخاص انظري إلى الحجز فقالت لايوجد ، و الموظفون في الفندق كانوا في اشد الاحترام و قلت لها اعطيني اتكلم مع شخص عربي فرفضت الطلب و كذبت عليه انها مديرة الفندق باكملها ، و طلبت منها تتغيير سشوار الشعر للبنات فقالت انتظر حتى اليوم الثاني ، ارجو من الإدارة اخذ حقي من هذه السيدة و استرجاع 70 درهم و ارجو الاتصال ، علما ان الموظفة تواصلت معها عبر الهاتف +971 4 528 2896 Globalstay Dubai

Quietness and privacy, cleanliness

Lack of apartment external services

Location Apartment facilities Swimming pool

Communication with rental agencies slow and hard No cleaning service included you have to pay 200 dirham to clean each day No service No beach beds

The building is nice, the pool is small but comfy, the sandy beach is few steps away. There are few restuarants near. the appartment was comfy for us. has fridge, mircowave, coffeemaker(and 4 capsules for it), kettle. Lots of closets and a nice view.

We had problems with getting into the appartment, but that;s to the support and security on th efirst floor everything was resolved quickly. the aren't a lot of shops near but we used Careem app to get groseries so it is not a problem at all ( it uses whatassp to send verification code so not problem there). not a lot to do, but it is great to relax and forget about problems

Location

Nothing

Globalstay staff are very friendly and efficient. The apartment was fantastic with beautiful sea views, great value for money and would definitely use Globalstay apartments again

Behavior of whatsup sender

Very impressive location with direct view for the sea, very organized process for checking in and out.

Fantastic view of the Burj Al Arab and Atlantis Royal. High-class and comfortable furniture; fresh air when You open the balcony. Host is supportive; check-in was fast and distant; security in the building; taxis are available within one minute. In short, everything is necessary for quality short and long stays. Highly recommended. Thank You, and all the best. Robertas.

Perfect spot on The Palm Jumeirah. Comfortable and spacious rooms, swimming pool, beach, mini store downstairs, over 12 km running/cycling path at the Crescent. Highly recommend. Great value for your money. Special thanks to Lana for taking care and being so helpful.

The view is very beautiful. The beach Cleanliness of the room and attention from all the staff. The swimming pool is very clean and picturesque

We likes everything 😁

We liked that rooms are very spacious and bright. Also, an ideal solution for a longer term stay, especially with kids, since kitchen and washing machine are in the appartement.

Slow wifi. Also, TV could have more channels. It didn’t have any 😅

Very spacious and bright! Also, an extremely practical option vs a hotel, for a long stay, especially with kids since all the facilities, such as kitchen and washing machine are available in the room!

It’s at the amazing location with incredible view.

the sand at the Beach is a little uncomfortable comparing to other beaches

big size room

good location

Location Appartment Facilities Staff Mini-market in front of reception Perfect swimpool

Nothing

Nice location

good reception LANA

N/A

Everything and they had a food store right there and the beach nearby and very friendly staff and the feeling of a lot of spaciousness

I was happy with all

The location and view is great

The hotel terms and conditions are not matching with the hotel industry neither hospitality. With very strange rules such a deposit amount of 1000AED, no flexibility on check -in \ check -out. towels not to be missed or left behind in the swimming pool or beach otherwise additional charges will be applicable upon check out. 200 aed additional charges applied on my kids although I booked an apartment. No additional amenities or cleaning provided during your stay, if so additional charges applied. No valet parking...

location and the view

cleaning of the furniture

Location

Security deposit 1k Sea was not much clean