Premier Inn Caernarfon

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Excellent stay at this very convenient, for Caernarfon , Premier Inn. Very welcoming staff , especially Jen the manageress who goes above and beyond to be helpful, friendly and makes you feel a valued guest. A lovely touch was when we returned after a day out to find a lovely card and biscuits to enjoy from Jen . Never had this at any other hotel before ! The staff really do understand good customer service and I hope their management appreciate them ! Hotel lovely and warm, clean and quiet. A very short walk to the town & castle. The Table Table Harbour pub/restaurant , harbour & cinema are all outside the hotel. The Premer Inn has their own 4 blue badge car parking spaces ( you will be given a code for access) , these are at the side of the hotel , plus there are an additional 7 blue badge spaces for anyone to use at the front of the hotel. In addition, there are 2 very large chargeable car parks at the side and the rear of the hotel which had plenty of spaces . I think those are £7.70 for 24 hr parking but blue badge holders are free. The Table Table Harbour pub which is just outside the hotel serves a delicious breakfast and all meals we ate there were delicious . The lady on duty every day Nicola , was also very welcoming, helpful & friendly which made it a real pleasure eating there. The food was always hot, plentiful and nothing was too much trouble . The hotel , pub & whole town /harbour area are very disabled , to get around if you have a mobility scooter like myself. Looking forward to our next visit as it’s definitely one we’ll return to . Well recommended !

We arrived and checked in no problem. The reception staff were so friendly and helpful, the room was massive and spotless the beds as always are amazing we had breakfast the following morning it was lovely everything was fresh and refilled quickly The only downer was we asked for a taxi recommendation and we were told “Aleds” taxi and given a card, we were attending a 50th party at Caernarfon FC so we booked the taxi for 11.50pm it turned up at 12.05 it wasn’t Aled it was “huws” and they wanted to charge us £30!!!!! For a mile down the road we offered £20 as they knew we couldn’t walk we had children with us and we couldn’t have got another taxi so basically we were ripped off so avoid aleds taxi and huws taxi cos they will rip you off

Staff were pleasant and helpful, bar staff and breakfast staff were helpful and cheerful. The hotel and rooms were clean and comfortable. What stood out was when we arrived we had a parking issue because we were in a new and valuable vehicle but this problem was solved by Jenny. She was helpful and efficient and everything a professional in the hospitality industry should aspire to, so, thank you premier inn and, especially, thank you Jenny.

Will had to find a room for the night and we had a works van and jenny the manger was.very helpful we have to come back in new year so will be booking again

The hotel was in a great location for walking to the town and is by the harbour. Clean and tidy we had a large room and were greeted with a note from Sasha and Dolina which was a lovely touch. It's in the detail! We had the food deal on the first night which made sense as the breakfast was effectively free. One thing to point out......We arrived on a Sunday afternoon in November and nothing in town was open so we took advantage of the meal deal. If Top Table hadn't been there we might have gone without!

Extremely pleasant staff made staying at this clean and comfortable hotel, ideal for touring North Wales, a pleasure.

Good clean hotel. Room was comfortable and staff were very good and helpful. Less good stuff - shower was a bit weak. The lift was broken - for us inconvenient but could cause accessibility issues. They didn't know when it was going to be prepared. Worst thing was parking - we had to use a pay car park across the road. It was near enough but why can't Premier Inn make some arrangement with the car park management to offer discounted rates or even free parking? It's not a luxury these days.

I had a wonderful stay here whilst with friends on a walking trip. The experience was made memorable by all of the staff who were welcoming and friendly. A special mention must go to Jen on reception whose hospitality skills are some of the best I've seen for many years. Nothing too much trouble and a smile and positive demeanour just made my stay all the more pleasurable. A packet of biscuits in my room with a thank you note for just being polite and jolly to her and her team. Thank you again Jen and look forward to returning again sometime soon. Well done!!!

This is our fifth or sixth stay at this premiere inn. Love the location, right on the harbour and minutes walk away from Caenarfon. The staff are always friendly and the rooms clean and comfortable. The only issue we had this time was the lift was not working, so had to lug our bags up and down the steps. Just glad we were on the first floor... Having said that we will definately return.

We stayed for three nights over half term at this excellent Premier Inn. The staff were very welcoming and friendly. They were very happy to accomodate our request for a couple of rooms close to each other. The location of the hotel was excellent, and while there was no parking at the hotel, the public parking was just across the road. We would definitely stay here again in the future.

The reception team were excellent, and so friendly. Room was larger than usual. Unfortunately I was ill. The reception people couldn't have been any kinder, or attentive. Would highly recommend

Great location. Comfortable bed. Staff extremely helpful. Breakfast fantastic. Parking close by but £7.70 for 24 hours a bit steep. Be aware pay using the app as I put cash in and it didn't give me a ticket.

Neighbouring room was loud and we were woken up at 7am with loud chatter, shouting, banging doors, talking in the corridors. Singing commenced at 8am and continued for about an hour. The room had also been partying the evening before. This is the first time I have heard noise from neighbouring rooms suggesting sound proofing is poor. The lifts were out of order for the duration of our stay. Shower lacked water pressure and toilet dripped constantly throughout the night. Not good value at all.

I stay here quite regularly for work, the staff in the hotel and at the bar for breakfast are all very welcoming and friendly. On one occasion I unfortunately had to work away from home on my birthday while staying at this hotel. My partner rang ahead to inform them, the team very graciously left me a gift in my room. I can't sing their praises enough!

Great experience. The hotel was clean and comfortable and the staff were amazing. The only downside was the Table Table restaurant, who were not very good at all. The food was sub-par and the staff were quite dismissive. A real shame considering the high quality of service provided by the premier inn.

The good bits were the location by the Caernarfon harbour. You can walk to the Menai Straights waterfront in 2 mins. There are a few restaurants close by, and the historical town centre and castle are 10 mins walk away. Lots of parking on the other side of the road, which you pay for, so OK when it's dry but not so good when its raining. You can pull up outside the hotel to unload your car before checking in. The bed was comfy and the cleaner left a packet of jammy dodger biscuits in the room, which was very sweet. The not so good was the room was boiling hot, the window opened a couple of inches due to the safety locks that have been put on the windows. It was not enough of a gap to get cool air into the room. The Bathroom was incredibly humid with bad ventilation, so it steamed up every time we used it and added to the temperature. The room needs to be able to open the window to help control the temperature and to bring fresh air into the room as it was very stuffy when we first checked in. It was noticeably cooler in the corridor for some reason. Two menopausal women sharing a twin room for 2 nights didn't sleep well as a result of the room being way too hot.

We stayed at Premier tnn Caernarfon on 15 October and visited reception at around 19:00 to ask a few questions before checking in. One of my questions was for restaurant recommendations for dinner. The receptionist on duty recommended only a Chinese restaurant, which I found surprising and inappropriate. I could not help but feel that this suggestion may have been made based on my appearance. Later, my husband visited reception and asked the same question. He was given a wide range of recommendations covering several restaurants in the area. We reported this the following morning, explaining that we felt it was a discriminatory experience. Unfortunately, the response was limited to a brief apology, and no further action appeared to be taken. Despite two managers being present at the time, neither showed any concern or willingness to listen. Also, even though we had placed a DND sign on our door, the housekeeping staff attempted to enter the room in the morning, which woke us up and further added to our disappointment.

Excellent service from Jenny and the team. The room was spotlessly clean and comfortable. It was also a lovely touch to receive a memorable welcome gift in my room on arrival. I look forward to my next stay!

Excellent hotel in the perfect location. Great value for money; warm, welcoming and professional colleagues; spacious, clean and tidy room; and the quietest hotel I have ever stayed in!

The staff here are all lovely, and were really kind when the car broke down and we were waiting for the RAC outside the hotel, with Danny offering us a cuppa - thank you so much. Nicola was fabulous at breakfast, as always.