HARRIS Hotel & Convention Festival Citylink Bandung

kami menginap karena ada acara, lokasi dekat mall, dan dekat lokasi acara. Sarapan cukup variasi.

Kenyamanan kamar kurang, tekanan air shower kurang,

HARRIS Hotel has the underlying infrastructure and physical resources to easily operate as a top-tier property. Unfortunately, it is severely let down by poor management, a lack of staff supervision, and highly inconsistent service. The primary saving grace—and the only real selling point during our stay—is the hotel's direct physical connection to the Festival Citylink Mall. Room Quality & Comfort: The rooms felt quite small, and the soundproofing is practically non-existent. The partitions between rooms seem to be made of simple gypsum board, meaning you can hear the neighboring rooms with perfect clarity. Additionally, the attention to basic booking details was lacking. Despite explicitly booking a room for three guests, we were only supplied with two pillows, a single pair of sandals, and zero bathrobes. Maintenance Issues: We experienced frustrating plumbing issues throughout our stay. Both the bathroom sink and the shower drained incredibly slowly, causing water to pool persistently during and after every use. Dining & Breakfast Experience: The breakfast service was deeply underwhelming. On our first morning, the coffee machine was out of order. Beyond that, the food options and overall quantities were highly limited. Most surprisingly for a hotel located in a tropical country, the fruit selection was heavily rationed. A standard fruit plate literally consisted of just three pieces: one slice of guava, one piece of melon, and one piece of watermelon. I have never seen a tropical hotel be so stingy with its fresh fruit. Housekeeping Standards: The housekeeping team did not appear to follow any standard operating procedures. The daily service was entirely unpredictable: some days towels and tissues were replaced, and other days they were simply forgotten. Furthermore, the bed sheets were never changed during our entire 6-night stay unless we explicitly tracked down staff to request it.

Hotel nya nempel dengan mall. Staff front office nya, ramah, tetutama yang bernama Pak Eddy yang sangat helpfully. Hotelnya nyaman dan bersih, parkirnya luas.. Menu sarapannya banyak pilihan dan enak.

Akses lokasinya cukup jauh dari temgah kota

Facility good

Nothing

n/a

Beside a mall

The shower drainage isn't make the water going down, so the floor can't dry properly. And the location too far from downtown

The location is good ,next to mall and eating area

The room and the bathroom not wide and look a bit old and dirty ?

Need improve swiming pool

Verry small for swimming pool

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없음

Location n its clean room facilities Linen is superb Connecting rooms made everything easier

Nothing

The property ia very clean & tidyup

Yea we are very happy

the facilities

none

Pemandangannya, kebersihannya, disediakan juga pengisian air di depan kamar

Menu makanan breakfast lengkap dan enak

Terlalu sempit

staffs really friendly and helpfull

the bathroom was to small and narrow, water smell so bad, the shower abselutely under hotel standard it's to small and shower head keep facing down...

Wonderful service and friendly staff. Clean rooms and facilities. Citylink mall is in the lower floors which is very convenient.

Semuanya luar biasa baik, anak2 sy sangat senang bs stay di HARRIS hotel festival citylink Bandung,terima kasih untuk semua staff di HARRIS hotel kalian the best 😘

Tidak ada yang tidak disukai, terimakasih

same location of business event i attended

towel not soft n doesn't look fresh and clean

Great room , great location, quite clean

Water leaking from shower compartment. Need more technical support

Cleanliness

Servicep

ولاشي فندق عادي

لايوجد عزل، الغرفة صغيرة، القيمة أكبر من المقابل، الوصول للغرف صعب، دورات المياه صغيرة، هذا فندق ولاسجن

Pesan doublebed, tp dapat nya twinbed di gabung. Jd tidur di tengah anak2 jd legok.

The hotel is conveniently located next to a mall and has lovely rooms and a wide and delicious selection of breakfast. I will definitely book at harris hotels again when i return to bandung.

Near amenities

Room 625 toilet door cannot close properly. Room 621 toilet bowl and floor not clean thoroughly (slippery when wet).

All staff are friendly and helpful, so the check in and check out process were easy and quick.

The swimming pool needs to be maintained. It looks a bit dirty.

The location was convenient, and the breakfast spread was very good. The room was simple but nice and practical. The toilet was surprisingly CLEAN. The corridor was filled with aromatic scent Conclusion - SUPERB!

The corridor was installed with carpet that will be dirtied and smelly easily. Musholla has no lighting switch and cannot be utilised for night prayers.

it was attached to a mall and the staff were friendly

booking.com must make it clear that the payment is paid up front at the cashier. I didnt bring extra cash because I thought booking.com would automatically deduct from my bank account.

I've stayed here many times and i'll keep coming back. The room is clean, bed is comfy and the location is awesome. The breakfast is great. Check in/out is pretty fast. Solid 8 for me.

None

Only the location very near the Citylink Festival Mall

The reminder message from the staff through whatsapp is not proper, I think it is to much worries when they remind about the check out time, I didn't like it at all.

Clean and tidy rooms, friendly and very helpful staff,

-

There was black mould in some places of the bathroom, the toilet seat was visibly dirty (actually had pee stains on it), and our room safe didn't work even after asking to have it fixed. The hotel looks nicer in photos than it actually is. Otherwise, the hotel is safe, the beds are comfortable, and it is conveniently attached to a large shopping mall with food options, clothing stores, a movie theater, and kids play areas.

good location

Location location location

Staff are very friendly, hospitable, and attentive. The rooms and the facilities are well managed. The breakfast is locally based and various, with very limited international options. The hotel is located in the middle of the city and next to a mall. Most of the main spots can be reached by taxis.

The toilet is very smelly. Honestly, it's disgusting!! I reported the issue to the management. They sent a technician to find a solution, but the smell remained. Towels are old, and they need to be changed.

There are shopping mall for elderly and childten. Food and games center, cinema and shops for home accesories. Everything is well organise. Perfect , me and family will come again.😀😃😁

Everthing in there satisfied me and family.Well Done.

Good

No comment

Hotel so clean..staff almost good..friendly...

So many variety for Breakfast The bedroom so clean and also kids friendly

Bed size is to small for two single bed compare to other hotel

Excellent and very clean, all the stuff were very helpful. The breakfast was very nice and allot of different dishes and varieties. The perfect place to nearby mall. For sure I will come back to this hotel if I travel to Bandong again.

Nothing

Smooth check in and check out, friendly and helpful staff, clean room, good wifi

The pool is too cold, the shower water sometimes smell like bleach..

Break fast menu Ok

Cleaning for insect. We found cockroach in the courtain.

Very good service at the cafe and restaurant. The general manager was very responsive to requests and provided excellent service

The food is splendis

The bathroom too small, find a clump hair on toillet and the bedroom caroet

Convenient, in a mall and not far from city center. Room pretty clean

Very clean, yummy and ample selection of breakfast, helpful staff

The price for additional breakfast was 20% more expensive than what stated in this platform. They insisted me to register for membership of their hotel group to get the discount. The pool floor was dirty and kids play room carpet was dusty and smelly.

Every time I come to visit Bandung I stay in this hotel. The room is comfy, staff is friendly, breakfast is great, Location is phenomenal and the daily rate is good! A solid 8.8!!!

N/A

Breakfasr was not in the package

Would prefer to have breakfast included in the package