InterContinental Bali Sanur Resort by IHG

Free spa & the size of the rooms

The only reason why it was not a 10/10 was that the garden could've been a bit more lush to make it prettier. We had garden view rooms, but the garden looked meh

The staff were so attentive and friendly and the pool area was lovely

Great property, very luxurious and the staff couldn’t do enough for you. Would definitely recommend.

とても静かに過ごせる。アウトドアリビングが最高！ ビーチサイドのサンベッドでチルするのが最高❣️ ピアエイトはロケーションが最高なだけでなく、食事も美味しかった。

タオルや水着をかける場所がないので、困った。タオルハンガーを置いて欲しい。バスタブのスペースに物干しワイヤーがあったら良いと思う。

Spécial thanks to the chef Amaury and the hotel staff who made our stay special.

The staff, facilities and attention to detail

Unfortunately the bed was too hard for my body as I have fibromyalgia

ארוחת הבוקר הייתה טעימה מאוד וגם ,המסעדות במלון בהן אכלנו ארוחת ערב. החדר היה ממש יפה. The breakfast was very good, also the other restaurants for dinner. The room was big and well decorated.

המלון גדול מאוד, כדי להגיע ממקום למקום צריך להתקשר לבאגי או ללכת 20 דקות. קידס קלאב מיושן. התעוררתי באמצע הלילה כי נחנקתי מעשן שנכנס לחדר שלי ובבוקר כשעדכנתי את הקבלה וביקשתי שיסגרו את הפתחים מסביב לדלת הם טענו שבדקו והכל בסדר וזאת חוצפה כי זה ידוע שהמקומיים שורפים את הזבל שלהם בחוץ, ככל הנראה ממש ליד המלון. למחרת חלילתי ולא הפסקתי להשתעל יומיים. The hotel is very big and its a long walk distances. The kids club is very old. I woke up in the middle of the night because of smoke come in from outside. In the morning i told to the hotel crew and asked them to close the spaces in the door but they told me everythings ok and disrispected us. Its very known the locals burn their rubbish outside, maybe very close to the hotel so its not ok, i got sick because of that.

Super jedzenie. Brak problemów z leżakami nad basenem. Duze pokoje ladnie urzadzone. Urocze lobby o swietny widok z tarasu lpbby.

Niektore elementy pokoju i hotelu wymagaja odswierzenia. Problemy z cisnieniem wody w niektorych kranach

Exzellentes Frühstück Top Personal

Sehr große Anlage mit entsprechend langen Wegen

Our junior suite was beautifully appointed and so big

I liked all of it

The room was fantastic, large and well-equipped.

Staff were beautiful. The 2 bed pool villa was very comfortable and the beds were just divine. The pillows and mattress most comfortable in bali hands down. Buffet breakfast was exceptional.

Only thing I would improve is music around the pool area.

Close your the beach. Staff very good.

The villa was dark and in a poor state of decorative condition.

It was very nice, very well situated. The service level could be improved though.

Too pricey, and i had a few hiccups from the front desk not being respectful, to mix ups in halal food.

Everything 💕

Nothing

Das vielfältige Angebot das man in einem 5*Hotel hat. Die traumhafte Aussicht aus dem 4.Stock.

Der Frühstücksraum ist zu klein. Die langen Wege durch das Hotel und das man mit Badebekleidung an der Rezeption vorbei muss. Der Strand vor dem Hotel ist ok-Indonesien hat aber besseres zu bieten.

Had a small window of dates to catch friends in Bali. Saw deals offering many things but not in our date range. Wanted a villa with own pool and Intercontinental was the only one beach side we could find. Paid a huge amount for the 7 night stay with only breakfast included. 2 days before we arrived a deal at same hotel offerre all meals, massages, daily cocktails etc at 48% off normal price. I emailed them but got nowhere for any add ons or price restructure. On arrival, reception is modern/new with great sea view. Disappointment once at our spacious villa. Tired, obvious slap-dash repairs, pool decking rotten in parts and boards lifting when walked on. Air- con noisy and continually cutting in/out thru the night. We wondered each morning why our soaps kept disappearing, why things in the kitcken space were on the floor and why we heard scuttering through the night. We noticed our fruit platter had been chewed and a plastic bottle containing propiotics had gnaw marks. We were sharing the villa with wildlife. The shower in the main ensuite was poorly designed as the shower pointed onto the door where water went thru the gap. Also the door sat above the main tiling, not the recess of the shower space. This meant the floor outside the shower got flooded every shower time. We had to lay towels down each time to mop up the water. The Balinese staff, as Balinese people are, wonderful, smiling, always happy and helpful. This hotel has rec'd my feedback for zero response. At 48% discount and lots of freebies it is not currently value for money. We paid full price and absolutely wasted $,000s on what was suposed to be a quality hotel. I mentioned our experience to the owners representative on our last day, and effectively got a cordial shrug of the shoulders from him.

プールの階段の段差が少ないから足が弱い家内も入れた。 手摺りが欲しかった。 朝食は会場もスタッフさんも味も良かった。

エアコンの使い方が分からず、寒かった。 湿度だけ下げる除湿運転したかったがやり方が分からなかった。 ベッド✖️2台の部屋を予約したが ベッドがヘニャヘニャだったから硬いベッドに替えて欲しいと頼んだら、すぐ硬いベッドに交換してくれた。 シングルベッドだったので落ちそうだし狭くて窮屈だった。

Had a wonderful four night stay. My room was large, clean and very modern. The bed was very comfortable. The breakfast was amazing, you want for nothing. Coffee was excellent. Pool and sun lounge area was good though they could clean the pool more throughout the day. Also could have more sun lounges on beach for such a large hotel. Pool overlooks the beach , great view. Food and drinks reasonable priced for a hotel. Walking distance to shops and right on beach which offers massages and many eating alternatives. I will be back

I had stayed at this property previously, before it became part of the IHG group, so I was very interested to return and experience the InterContinental Bali Sanur Resort. I stayed in a Pool Villa, and it certainly didn’t disappoint. There is so much I love about this resort. The location is exceptional — right on the beachfront and within easy walking distance of everything Sanur has to offer. The customer service is second to none, and throughout my stay I found the staff warm, attentive and genuinely welcoming. The food was also consistently excellent. This is an older, iconic Bali resort, and I think that is important to appreciate. It isn’t without its imperfections, but for me they are outweighed by the character, space, service and atmosphere of the property. There is something about this place that keeps drawing me back. I loved my stay, I’m genuinely loyal to the property, and I would happily choose it again. A wonderful stay in Sanur. I will absolutely return.

ロケーション。 朝ごはん美味しかった。

キッズルームの明かりが暗い。 虫が室内に沢山入ってきた。

Tutto perfetto Colazione ottima Molto tranquillo e accogliente Letti molto comodi

Niente

Intercontinental is a good hotel but there are signs of wear and tear. The cost does not meet the standard. We requested a reduced rate for booking an extra room for 6 hours but had to pay full day. The manager was not very accommodating and prior to staying email correspondence was also along similar lines. We did however get the new room close to our check out of old room. The staff in the restaurants and food other than this however, are very good. The swimming pool is fantastic. There is a lovely family friendly atmosphere. At the moment

an excellent location in an area with lots of bars and restaurants within a short stroll. Great pool area with great service and food. The staff were attentive and friendly. I would recommend staying here.

We have stay in 2 Bedroom Private Pool Villa with my family, we have best experience in this International Class Hotel. Good properties, awesome staffs. We will coming on the next vacation

Proximity to beach and shops

Staff at reception Process at check in and check out Room darkness and cleaning not to standard for an intercon No ambiance in restaurant at all at night No ppl at the pier at night Staff at pool lack customer service and do not come to you and you must go to them Very underwhelming

The lobby area was stunning. The rooms - twin share ocean view had a magnificent terrace that was very comfortable and large. The location was good

The rooms were on first glance stunning but on closer inspection were shabby and not very clean. The shower was mouldy. The basin was not cleaned during our stay. The toiletries were of poor quality and limited. The blind was broken - they came and fixed it but it then had to stay up. The shutters were also in dire need of maintenance one side couldn’t be opened. There is no coffee machine. There was a bodum style coffee maker but only Nescafé instant sachet coffee. Cheap tea. I expected better from a 5 star resort. The pool was stunning keeping with the minimalist vibe. Not many sunbeds. Very limited poolside service - only 4 cocktails on offer. Menu ok. The private beach lounges had no shade, no umbrellas, were very old and shabby. There was no service down there. The gardens were minimalist. Had buffet breakfast only once. My daughter is coeliac and even though advised in advance and at the time they did not advise what was available and there was nothing marked as gluten free. The staff were polite but nut friendly. There was none of the Balinese famous hospitality. It was my birthday whilst I was there - they did do a lively message on the bed and put a small cake in the fridge - on check in day and in the day. That was lovely however but a single staff member says happy birthday. I wasn’t expecting it however at other resorts, especially 5 star ones, every staff member would say something It was an elegant resort but in sure need of some decent housekeeping and some staff training. Would I stay again? No. There are much better choices in Bali and Sanur in the same price bracket

The staff were fautlesss, nothing was a problem. The breakfast buffet was amazing with so many choices.The location is perfect situated on the beach

Nothing

Eine wunderschöne Hotelanlage in ausgezeichneter Lage als Ausgangspunkt für Tauchen und kulturelle Ausflüge, sehr sauber und sehr freundliches, hilfsbereites Personal. Essen in guter Qualität ist entweder in den beiden Hotelrestaurants oder auch in Lokalen an der Strandpromenade erhältlich. Der Spa Bereich ist sehr zu empfehlen.

Eigentlich war für uns alles perfekt.

Location,friendly staff and nice rooms

Unfortunately we were let down. Day 1 we had a burst hose and our room was flooded. Staff were great and we got moved to a new room and a dinner for the inconvinence. The new room however had rats that came out night 3 nights in a row. We could hear and see them running along the floor and going thru the bin and trying to get a bag of nuts on the counter. The hotel tried to get rid of them but weren't succesfull. Was hard to sleep and not feel dissapointed at the end of the week. Never have we had this issue before anywhere and will never book a stay again.

The beach was disappointing, as there were too many boats , the water recedes a lot leaving behind rubbish on the beach. I had a change of circumstances and needed to shorten my stay giving 3 days notice but they insisted to charge me a night penalty. I had a full video to show the state of the beach but this website only allows photos.

Fina och rena rum. Fantastisk säng, som att sova på ett moln. Rummet var perfekt svalt. Personalen alltid hjälpsam och trevlig. Bra pool! Frukosten var på topp!

الغرفة كانت واسعة وجميلة، السرير مريح جدا، المسبح كان رائع، والبحر كان اكثر روعة. المطعم على الشاطئ كان جميل، كتوفر كراسي تحت الاشجار الاستوائية الجميلة على البحر، متوفر تأجير جيت سكي وقوارب، خدمة الغرف كانت سريعة وجيدة.

الاسعار غالية بعض الشئ.

Nice big resort. Pool a bit disappointing as the ‘infinity’ view is of ugly rooftops and trees blocking any view of the ocean. Breakfast is typical of a large chain hotel. Room is nice and at perfect temperature. Staff are extremely helpful and polite. Being on the beach boardwalk is a big plus as there is lots to see and do.

Prachtig hotel als je binnne komt de lobby alleen al top Aan het strand, super groot zwembad, een geweldige Spa. Het ontbijt is ook geweldig je voelt je hier een prins

スタッフの対応が素晴らしい。 ロケーション、部屋のラグジュアリー感も最高。

特になし。

We actually stayed here in July 2024, but date calendar drop down menu does not go that far back. It seems like many of the issues we experienced on our stay are still present, and getting worse. Dilapidated buildings, leaks, sewage smells, dirty and just generally tired. A disgrace to the Intercontinental brand. If you do not want to ruin your holiday, do not stay here. I can’t believe after 2 years since our stay its still so bad, and very expensive.

My sister booked the hotel using her IHG loyalty card. I got to the hotel and instead of being politely told that I could not use the benefits of the loyalty program I was made to feel terrible like I had committed a crime. In front of me he let someone know to move the gift basket welcome gift to a smaller room. I was told I would still get breakfast as it was included in the reservation. The room amenities were not great in the bathroom - I was expecting Byredo products but I had no name filled bottles labelled shampoo etc. in the bathroom. The bath was lovely but there were no bath salts. Breakfast was amazing. The beach unfortunately was filled with rubbish and boats were in the way of getting into the water. I would actually recommend that you pay £100 less and stay at a Hilton - and if you have a family member with status than you can use those extras without any hassle. I was told when I checked out that my sister would get the points accumulated by the stay on her account which has not happened.

Beautiful rooms. Great location

Check in was later than 3pm which was not great after coming directly after a long flight.

The location was great. The spacious ocean view suite room and the balcony were wonderful, especially so watching the sun rise.

The rest rooms by the pool area need some work and some love. They are very tired looking and certainly need refurbishing compared to other parts of the resort which are so well maintained.

Great location. Beach front area was great and small walk to town. Lovely staff and the room itself was fantastic. Pool area was great

Gym equipment needs some updating and some of the pool side wooden platforms need redoing as daughter hurt her foot.

The lobby was beautiful. Staff was sweet. Location was on the beach. Had a toilet issue they fixed it within minutes

Outdated and needs to be renovated. Stayed at 3 star areas that had same service and facilities.

Location and cleanliness

Difficult to get towels if you were at the beach

Very friendly staff. Clean and great location. Also great breakfast. This is our second say and we would return.

Room was amazing, very large and well appointed. Staff very friendly and obliging.

We thought there should gave been better coffee making facilities in the room. Instant coffee and non-dairy creamer sachets not the best. Pool was lovely and staff there very good. However plumbing problem in Women’s Rest Room at the pool. No water ran at basin for 4 nights we were there.

Tilava huone, todella ystävällinen ja avulias henkilökunta. Rauhallista eikä mitään ruuhkia. Hyvä aamupala. Uima-altaalla hyvin tilaa ja hyvä palvelu!

Ranta ei ollut paras mahdollinen, vuorovesi tosi voimakas eikä meressä pystynyt uimaan. Yleiset tilat hieman kuluneet. Rantaravintolassa oli hidas palvelu, mutta ihan hyvä ruoka ja kaunista.

Rooms are beautiful and large. Right on the beach with a great sea view. Eat in the pier eight restaurant on the front , one tip if you are an ihg member you get 20%off food. The staff are very good, can’t do enough for you very polite and kind.the swimming pool has been built up high so you can see out but passers by can’t see in.

Great rooms, the breakfast is the best, the staff and the service at breakfast is exceptional. Fantastic pool and great location

The rooms need renovation

The grounds were beautiful, the pool and beach clubs were nice and well maintained. We really enjoyed the food.

The room was really beautiful and comfortable. The bathroom door was a bit loud every time we tried to close it and the lights were a bit confusing!

My husband and I stayed in a one-bedroom villa with a private pool for four nights. The price was around what we would expect to pay for this type of accommodation, particularly given the inclusion of a private pool. The villa itself, however, felt quite old and tired. I also had difficulty finding a power outlet that would securely hold my universal charger, and the outlet in the bedroom did not work with it at all. During our stay, we experienced several maintenance issues, including occasions when either the toilet or the television was not functioning properly. Despite these shortcomings, we understood that this property is located in an older part of Bali and were prepared to overlook these relatively minor issues. The service at the restaurants, Lasang for breakfast and Pier 8 for dinner, could not be faulted. All of the wait staff were absolutely lovely, professional and accommodating throughout our stay. That said, my overall impression of the hotel was unfortunately overshadowed by an unpleasant experience when checking out. While my husband finished packing, I went to reception to settle our account. After paying the bill, I was asked whether we had consumed anything from the minibar. I advised that we had not, and was then asked if staff could inspect the minibar to confirm. I agreed. During this conversation, I was also asked whether I required airport transportation, which I declined as our driver was already waiting in the car park. I then returned to the villa and, as we were leaving, a hotel staff member arrived to inspect the minibar. As my husband and I walked towards the car park, we were stopped by three members of staff and asked to wait. I explained that our bill had already been settled and that we were leaving for the airport. One staff member stood in front of us while we waited to be told that a bottle of sparkling water had allegedly been opened and that we were required to pay for it. Neither my husband nor I had consumed or opened any minibar items. However, with our transport waiting and feeling that we were not being allowed to leave until payment was made, we reluctantly paid the additional charge of approximately A$10. The amount itself was insignificant. What was disappointing was the manner in which the situation was handled. After four nights as paying guests in top tier accommodation, being stopped while leaving the property and effectively accused of dishonesty over a bottle of water left us with a very poor final impression of what was otherwise an enjoyable stay.

All staff friendly and helpful. Wonderful facilities. Breakfast is amazing.

Beach location on the point collects seaweed. Managed well by beach team.

We had a lovely holiday at the Intercontinental Sanur. The service and amenities are wonderful. We had wonderful breakfasts everyday and options for lunch and dinner that was fantastic. The pool is luxurious with wonderful attentive staff. We will be back!

Having stayed at this property during its former days as the Regent and Fairmont, it is genuinely heartbreaking to see what has become of what was once a beautiful beachfront resort. The decline is impossible to ignore. From the moment we arrived, the hotel appeared to be in a serious state of neglect and disrepair, to the point where we checked out almost immediately and relocated to Andaz Bali instead. The property today feels completely run down, with peeling paint, visibly deteriorating buildings, poorly maintained public areas, and landscaping that looks abandoned in places, including dead trees and unkempt gardens. The swimming pool area appeared unsafe and badly maintained, lighting throughout the resort was either dim or non-functional, and there was a persistent sewage smell across many areas of the property. Rather than addressing the root issue, the hotel seemed to attempt masking it with an overwhelming amount of artificial fragrance. The rooms were in an unacceptable condition for a hotel operating under the InterContinental Bali Sanur Resort name. We were shown at least six different rooms, each worse than the last. Floors were damaged and worn out, bathrooms were in visible disrepair, mould was growing on ceilings, and the humidity inside the rooms was so severe it genuinely felt as though it was raining indoors. Air conditioning units emitted a strong musty smell throughout. It honestly felt less like a luxury resort and more like a building suffering from years of deferred maintenance. The screens at the balcony are stuck and inoperable with weed even growing on the rails. Outdoor furnitures once holding Mini Bars and TV in the outdoor terrace were padlocked shut like they do not want to bother with maintenance or service it. All the luxury in room features from the Regent/Fairmont days were removed as a clear sign of lack of effort and cost cutting. There also appeared to be aggressive cost-cutting measures throughout the guest experience. One particularly disappointing example was the use of generic unbranded bathroom amenities instead of the standard Byredo amenities typically associated with InterContinental. Combined with the overall condition of the resort, the property unfortunately gives the impression of being under serious financial strain and hardship even the staffs do not have proper uniforms. The only positive aspect of our experience was the staff. Every team member we encountered was warm, polite, accommodating, and genuinely tried their best to help. They handled the situation professionally and with empathy, and it was clear the service team was making every effort possible despite the condition of the hotel itself. Sadly, no amount of good service can overcome hardware and maintenance issues at this scale. This was once a truly lovely resort when it was Regent/ Fairmont management, but in its current condition it falls dramatically below what should reasonably be expected from an InterContinental-branded property.

We thought our breakfast wasn’t included as per our booking. However we were expected to pay $50 per person for breakfast so wasn’t expected. We ate at cafes.

Our suite and most staff very pleasant except one at reception. Won’t be back.

The moment we walked into this resort it was a wow factor. The staff could not have been any friendlier or helpful. The resort was immaculate as was the room. Food, drinks & everything were spot on. The view from our room was of a garden. We unfortunately only stayed two nights, next time will be longer. Took long walks down the beach, in front of the resort was the best. Went for a walk down the street, hazardous & soon returned.

Sanur is quiet and relaxing. I stayed a week and could have easily stayed another week. The service at the hotel is outstanding. The staff are genuinely nice and happy to go out of their way to do anything for you. The rooms are spacious and comfortable. I had views over the ocean. The hotel restaurants are high quality and the prices are much lower than I expected.

Perfect location! Right in the heart of Sanur. Rooms are a great size.

Hotel is under renovation and a bit rundown in some areas.

The greeting on arrival was lovely .

The check in staff were not overly friendly

Excellent all round. Wonderful staff, beautiful beach setting, excellent breakfasts and great beach bar and restaurant. Loved our stay here. Will definitely come back

I stayed here with friends, they have large room but dated. Weak shower pressure and bathroom amenities felt like a 3-star hotel in Ubud. Breakfast: average. Pastries weren't crispy, limited selection despite having an a la carte menu. Stingy for the price point. Would not return. There are better options in the area for the same price.