InterContinental Bali Sanur Resort by IHG vs Similar Hotels

Issues with maintenance; towels and blankets had unpleasant odors.

Room quality was highly rated with mentions of comfort, luxury, and general upkeep across various reviews.

Rooms had issues like lack of natural light and maintenance needs.

Generally good but mixed. Rooms are described as spacious and comfortable, but ground-floor suites lack natural light, some units and furnishings are dated or stained, and a few guests experienced musty odors.

Room condition was below satisfactory with issues like unpleasant smells and dirt.

Several comments mentioned cleanliness positively, but there were concerns about maintaining standards, particularly pointed out in relation to the being disturbed at the pool area.

Some concerns about maintenance and cleanliness in bathrooms and rooms.

Mixed. Several guests praised clean, spacious villas, but multiple reviews report smelly/musty bathrooms, damp bedding in windowless rooms and a sighting of a cockroach, leading to a below-average cleanliness score.

Great location with easy access to the beach and nearby amenities.

The location received positive feedback for its beach access and surrounding area, enhancing the overall experience.

Excellent location near restaurants and the beach.

Strong. Many guests praise the hotel's excellent position — walking distance to the beach, restaurants and promenade — making it a major positive for most visitors.

Commendable service, particularly highlighted by the efforts of Operations Manager Ichsan.

Overall service received high praise, with specific mentions of staff being friendly and accommodating, although minor issues were noted regarding pool service timing.

Staff made the stay amazing, friendly and attentive.

Very positive. Staff are repeatedly described as friendly, accommodating and attentive; many guests specifically cite excellent service and helpfulness at check-in and during the stay.

Good breakfast variety but monotonous over longer stays.

Food quality received commendations, particularly for variety and taste, though some found breakfast options limited.

Breakfast limited to menu options.

Positive. Breakfast and food are frequently mentioned as excellent, plentiful and well presented, with good variety noted by guests.

Fantastic swimming pool and facilities with overall aesthetic appeal.

Amenities like the spa and pool facilities were highlighted positively, reinforcing the luxury aspect of the hotel.

Good amenities including the swimming pool, but some areas require upkeep.

Positive. Pool, garden setting and spa receive high marks (spa/massages praised); breakfast is described as plentiful and well presented. One safety concern noted about slippery pool tiles.

Room upgrade and thoughtful gestures justified the overall value despite cleanliness issues.

A few reviews commented on prices being high for the value, particularly for some food options.

Great location and service for the price paid.

Slightly below target. Many guests felt the experience was worthwhile, but at least one review explicitly stated the price did not match the condition of some rooms and furnishings.