Pela Maria Hotel

Location quite good. This is only one positive aspect. Reception women are totally not frindly. Bar tenders, cleaning service, restaurant service are OK. Room with old furniture from 1990 or older. Bathroom very small and WITHOUT any ventilation, without el. sockets. Shower sink very small. Water permanently gone on the floor. Balony do small that 2 persons can't use it together. Meals always the same. Hotel wants money for everything event for change beach towels. Very high price for this hotel. Neighbour hotels with same standard are cheapest. I you can try to avoid this ugły hotel

Was given a room right by the reception. Constant shouting and screaming. The room was acceptable but the bathroom was terrible, especially the shower! You couldn't turn around in it i think the size was approx 600mm square. The food was pretty bad especially night time where leftovers from lunch were mixed with the rice. Everything tasted the same. Wouldn't recommend

Awful! Do not accept a room by the reception the door to the rooms are not noise friendly you can hear the reception staff talking to guests and talking to staff as they are leaving and they are talking loudly and laughing at all hours of the night until early morning I've come home feeling very tired after barely any sleep I bought a pair of ear defenders but I could still hear the loud talking and laughing from the reception staff! The shower has to be the smallest shower cubicle I have ever seen I'm a size 10 and I couldn't turn round in there.the pool area is too small to accommodate the amount of guests and there's barely any sun that hits the pool ..your lucky to get an hours sunbathing in. The same issue in the dinner hall ts too small to accommodate the amount of guests I saw people get plates of food and were stood looking for a table it made us feel like we had to rush our food so others could have a seat to eat..that was if we found food we wanted nothing is labelled up so you have to guess what it is..nothing is hot or even kept warm No microwave to warm your food up ..First hotel I've been In that there's no toaster at breakfast..the all inclusive snacks in the day were a tray of ham and cheese sandwiches and a small tray of pastries. The staff that work the bar and restaurant area work hard and always friendly always smiling. The noise from the reception throughtout the night spoilt our holiday I should feel rested after a holiday i feel tired drained and wish I had booked another hotel because of lack of sleep.id expect guests to be noisy not staff ..the guests were respectful. Very disappointed for our first holiday to crete

I had a pleasant time at this hotel. I really liked that it is located very close to the sea and various beaches. The food with the all-inclusive option was also quite good, the staff were friendly, and it was convenient that the bus stop is right next to the hotel, so there should be no problems getting a bus from the airport.

Die Personal ist sehr net, Zimmer ist regelmäßig geputzt, Essen war sehr lecker. Gute lage, in der Nacht sei ruhig.Busstation ist neben Hotel. In 5 Minuten ist kleine Strand und sehr vielen schönen Restorant mit wunderbaren Aussicht am Meer.

Disappointing Stay – Worth Only 1 Star The hotel is located right in the city center. However, right outside the entrance is a bar that gets extremely noisy at night, making it very difficult to sleep. The room door was just a basic interior-style door with no soundproofing at all. There was also a guest (or resident) staying in the room next to mine who would shout and party loudly from midnight until 4 AM. This went on for four nights, keeping me awake for most of my stay. When I reported it to the manager and asked to change rooms, they refused and told me that my room could not be changed. The toilet paper provided was the cheapest single-ply type—not what you'd expect from a 3-star hotel. Our room didn’t match the photos shown online. There was no proper balcony—just a small one overlooking a neighboring rooftop. To make matters worse, while the air conditioning worked, it started leaking water at some point during the stay. The food was disappointing overall. There were no labels to tell you what you were eating, and the exact same dishes were served every day during my 7-day stay. I quickly got tired of the food and found myself counting down the days until I could check out. The pool area was dirty, and after 7 PM, swimming was no longer allowed. On the plus side, there were enough sunbeds available. We paid €35 for the tourist tax and checked in upon arrival. Housekeeping would bang on the door at 9:00 AM every morning to clean the room. If you want to avoid this, make sure to put the "Do Not Disturb" sign on your door. The staff were generally polite, but a few were quite rude—especially the lady at the reception in the mornings. She was not friendly at all. Overall I wouldn’t let my worst enemy stay in this hotel.

I stayed 10 days at this hotel with my child, and honestly, it doesn’t even deserve one star. This is by far my worst hotel experience ever! We arrived late in the evening, around 9 p.m., just as the restaurant was about to close. At the reception, the young receptionist was not only unpleasant but also arrogant and forced me to go withdraw cash to pay the city tax, even though I was alone with my child at that late hour and we were hungry. But the worst was yet to come… The rooms are old, dirty, and smell bad. When I checked the beds, I found dirt, hair, and even food crumbs on mattresses with no protection at all (no mattress cover). The bathroom is tiny, and the shower with its filthy curtain was simply disgusting. I had to buy cleaning products myself to clean the room every single day of my stay. The first night, I had the horrible surprise of finding a crushed bedbug on my pillow!!! Shocked, I went down to the reception in tears to ask for a room change. Luckily, Katarina was kind and helped me, but I still had to move all my belongings in the middle of the night. As for the food, it was inedible: no labeling, sometimes cold, and with no protection. The dining room is way too small, and the staff who serve are the same ones cleaning the rooms or even the receptionist. Honestly, I would not recommend this hotel to anyone. It should be closed due to serious hygiene and safety issues. Despite its strategic location, it completely ruined our long-awaited vacation. P.S- The pictures shown in the ads are completely misleading and do not reflect reality !!!

Sehr gute Unterkunft

Nous avons passé un séjour plutôt agréable au Pela Maria en Crète. Le gros point fort de l’hôtel, c’est clairement son personnel : toujours aux petits soins du matin au soir. Un grand merci en particulier à Olga pour sa gentillesse, ainsi qu’à toutes les filles du bar et de la cuisine qui ont été adorables avec nous. En revanche, il faut noter quelques bémols : • l’hôtel n’a pas de plage privée, et aux alentours il y a surtout des beach clubs, donc cela peut représenter un coût supplémentaire à prévoir ; • les chambres sont assez petites et un peu vieillottes, une rénovation serait vraiment la bienvenue ; • la piscine est également petite, ce qui fait qu’il n’y a pas de place pour tout le monde en même temps. Cela dit, pour le prix payé en plein mois d’août (environ 860€ par personne vol + hôtel), ça reste très correct et raisonnable pour la saison. En résumé : un hôtel simple mais chaleureux, idéal si vous cherchez un bon rapport qualité/prix et une équipe aux petits soins.

The room was nice and clean, with a great view, the food was tasty and the staff polite. The location is good, right in the center of Hersonnisos

We stayed a few days with my family in pela maria hotel in chersonisos .The hotel it was very clean .The location it was wonderful ,the pela maria hotel was quiet and safe with a lot of cameras in all building. The hospitality in pela maria hotel is real a different and a high level .Yiannis and his staff they really have study around of hospitality .I recommend pela maria hotel 100 % it is 4 star hotel and more .The holidays in chersonisos have only one name Pela maria hotel The holidays in hotel pela maria is high level

Good food, friendly service and a quiet hotel. Very close to the sea. There are plenty of souvenir shops and markets nearby. 😊

Very friendly staff. We had a lovely time at this hotel during our stay in Crete. The rooms were clean and tidy, and the staff cleaned the rooms frequently.

EXTREMELY BAD EXPERIENCE. This was are first holiday in years and we was so excited to go pela Maria hotel as the pictures looked amazing .but when we got there o boy was we in for a shock the room was so small .the shower was the size of a matchbox I could only shower with one leg in and one leg out .the food was the worst I had ever eaten everything tasted the same no toast.beens .bacon or sausage .and I am not quite sure what the nuggets were but they definitely wasn’t chicken .the bar had no cocktails.or vodka.only ouzo or rikl and a local lager.the pool was dirty to the point a cockroach committed suicide in it .the staff was polite and it was cleaned when asked but the constant showing by guests was the last straw for me so for this reasons listed above I won’t be recommending this hotel to my worst enemy avoid at all costs

staff is very accommodating and very helpful speak English food is good and best thing free drink in pool side bar 🍺🍺🍺🍺

The worst all inclusive hotel we stayed at. The room was very basic as expected so this wasn't an issue. Although after 2 days we were asked to change a room due the issue with aircon. As far as we were aware there was no issue. The next day a new family was acommodated in the same. We absolutely didn't mind swapping the room but we didn't like the way we were approached about it. The cleaners are very loud from 6.30am every day, talking loud and slaming doors, so you can't get sleep in at all. The food was awful, repetitive and no toasts. Drinks are very basic, no cocktails available at all. On the day of the check out they removed our all inclusive wrist bands at 11am so we couldn't even had a free drink, bare in mind aur pick up time was 18:30pm. No changing/shower room to fresh up. The lady at the reception wasn't the nicest either. Honestly, I never leave the reviews but want to pre-warn people. Avoid at all cost. The worst experience ever. The only good thing about this hotel is the location. Hersonissos is a beautiful place but it's a shame about the hotel.

Nice people,good fresh food, clean hotel and rooms , close to the beach! I had a great time here and I will come back for sure !

Most disgusting experience in my life as a traveller. The food was cheap and of the worst quality, the room very small, the shower had a curtain and on the balcony was almost impossible to sit in two because of the small dimensions. We decided to leave after three days because of the persistent presence of cockroaches in: common areas, even below the bar counter, room and corridors; we tried to bring up this problem with the owner that gaslighted me telling me those were flies (even in front of the evidence of the videos I took). We ask for even a small refund that was denied. Knowing that most likely my review will be deleted (like many other negative ones) I decided to file an official complaint to the health authorities. Cockroaches were the last drop of a nightmare experience, they bring severe diseases and they are the synonym of deep neglect and dirt. Save your money and sleep in a car instead, it'll be worthier for sure.

Stayed in room 429 on the street front, had no issues sleeping or with the noise. All of the staff are attentive, friendly and cant’t do enough for you. The food is hot and Cooked traditional Greek style. (Feta is exceptional). All inclusive drinks readily available served by the friendly team. Beer is very good for AI. Excellent value for money for the great price we paid!

First at this hotel and i have to say That we had an amazing experience. The food was delicious with a big variety every day .The staff was amazing .I want to Thanks for the help the Manager Jannis, Konstantina at the reception and Jianna at the Restaurant!!!

I have stayed at The Pela Maria before & returned because it was an enjoyable stay. As I expected everything went well . The hotel is very clean, there are a fantastic team of cleaning ladies who must take great pride in their work, the floors are sparkling clean& my room was serviced daily. Special thanks to Uanna in the bar/restaurant area who was very friendly & always had a smile. Looking forward to my next visit, hoping to get one in before the end of this season.

The Manager, Mr. Yianis is an amazing man taking care of the hotel and the restaurant. We’ve visited in August 2024 for the first time, it was excellent. When coming back we couldn’t be more suprised that the crew is still here and the service is even better. Well done to Mr. Yianis and the chef of the kitchen. Thank you, we will be back.

The staff were very kind and friendly the food was very good every day and the beds very comfortable and clean room would love to stay longer . Housekeeping very polite enjoyed my stay a lot made good friends . Would love to stay longer il be coming back very soon

Well what can I say! A lovely stay, the rooms were always clean and this is a must in the hotels, the food was such a good quality and the staff, the service and the reception, were kind and pleasant. Also something that we didn't expect was that the manager was really helpful and friendly, if I remember correct Yanis was there to serve us all of our needs. A thank you to everyone!!

The hotel is really nice with great stuff. The manager Yannis was friendly, the receptionist and the service was kind an the rooms always clean to perfection. Furthermore, the buffet has a big variety of foods and always tasty. To be honest there are no complaints about the hotel I had a really pleasant time there. Thank you everyone

We spent one week at Pela Maria and had a wonderful time. Especially the cleaning staff and the people working at the buffet were super friendly and attentive. The hotel is close to the beach and sits directly at bus stop 22 to get to the airport on heraklion without any problems.

This hotel is a nice base when visiting the town of Hersonissos in Crete. Previous reviews say the water was cloudy however I never encountered this, yes is does turn green, and purple, blue, white because in the night time they use an under water light to light up the pool (rather cool and nice to look at). I found the buffet a little underwhelming in choice, with the exception of Greek salad, there was never much traditional Greek food instead it was often more Italian/Indian possibly catering to the international guests. My room faced the main road that was busy and had 2 tavernas outside both open till 1am. when your in your room with the door shut you cannot hear anything from outside. The rooms, yes are a little small but plenty big enough for 2 adults, I never had any issues with the bathroom size etc. My only complaints are: Drinks - the cola tastes odd and isn't pleasant. Buffett - This is quite disorganised with no-one arranging anything, seems to be a free for all when in comes to seating. Checkout - there is no-where safe to keep luggage if you have a late pickup, nor is there any changing facilities that would be helpful in order to have a shower before returning to the airport. Keeping your room on for the day incurs a charge of 10 euros per hour (October 2024 prices). Overall, if you asked if I would return to the hotel, the answer would be yes. Would I opt for all inclusive - no, the local bars/tavernas offer great deals and plenty of variety of food and drinks that tempt you away from the limited menu of the hotel.

I really like the bed it was so fluffy. Stuff are the best. The location is pretty nice. We bought a lot of present for our family they are happy too. Food is amazing! Thanks Maritina for all help which we needed in our trip!Even late at night.She is great!

The hotel is really nice, we liked our vacation here. The stuff are friendly and always help us with our questions. Especially thanks a lot Maritina! Also, there are a lot of restaurants and cheap stores. Near the hotel there are a lot of nice beaches. Thank you Pela Maria for this vacation!

Would describe this hotel as budget, outdated rooms and facilities, comfortable bed and powerful shower, although the shower cubicle was tiny and soaked the floor, we paid for all inclusive but hardly used it, can get much nicer food and drink in the many other bars and restaurants, there is a bar directly connected to the hotel and we spent a few night drinking and people watching, the staff there were lovely, it’s got a great location in the heart of town, not really suitable if you want somewhere peaceful, staff weren’t overly friendly and if I were to come back to the area I probably wouldn’t stay again

Worst hotel we've,e ever stayed in.Staff not pleasant.Pool which barely has sun .Rooms very poor standard.I could go on but it would be like writing a novel.Nothing good about this place .No entertainment unless you have fighting couples next to your un sound proof walls

I did like the location and persons at the reception and in restaurant were very kind! But there is more work to be quit because there is bad isolation and much nooce everywhere around the rooms!

Staff were friendly and beds comfortable Pool was nice.

Headboard faux leather was in very poor state and peeled off every night in the bed, food was like warm to cold every meal even when first bought out.

Pela Maria Hotel is closed

Pela Maria would be nice if you're a tourist and don't plan to spend much time in the hotel. Bathrooms are TINY - the door won't even open all the way because it hits the sink. Also, no queen sized beds - just two small beds pushed together - beware if you're traveling as a couple. TV provided mostly Russian and German channels, and one English (BBC). The view from the (small) balcony was beautiful. There are lots of things to do in the area, and shopping is very convenient.

I really appreciate the cordial attitude of the manager, staffs, particularly the cook, Ali which made it a pleasant stay for me!

Mainio sijainti pääkadun varrella ja rannan läheisyydessä. Huone siivottii kerran päivässä. Ilmastointi maksullinen, samoin tallelokero. All inclusive oli kotiruokamainen, joka maistui kun söi eri päivinä erilaisia ruokia. Ystävällinen henkilökunta. Pieni allasalue, johon tuotiinb uusia aurinkotuoleja. Paljon puolalaisia ja venäläisiä turisteja, mutta myös brittejä, saksalaisia ja hollantilaisia. Suomalaisia ei ollut lainkaan. Ihmetellä täytyy halpaa hintaa, sillä viikko maksoi 188 €/henkilö, sisältäen huoneen, kolme ateriaa ja juomat. Lennot maksoivat 300 €/henkilö.