Yuzanso

The room with bath was excellent. We had room in Japanese style and slept great on futons. The most memorable thing was dinner which was on a very high level. They also let us leave our suitcases at the hotel on the day of check out to go to the walk to lake.

El personal muy agradable, la habitación muy grande y cómoda. La cena y desayuno deliciosos

Un poco antiguo, necesita un lavado de cara

朝食が美味しかった

小上がりの所に横になれるスペースが欲しかった

露天風呂付きお風呂で、時間を気にせずゆっくり出来た。 大浴場も、落ち着いた雰囲気で、水質もよかったです。

お魚が、いまいちだった。北陸から来たので、お魚は日本海の方が美味しかったです。すいません。

This is a traditional Japanese Onsen and you have to be willing to go with that. The actual public bath is amazing and none of the children cared that it was naked only. The swimming pool is also great, the whole place was very quiet when we were there which probably helped as there was very little seating by the pool which could be a problem in busy times. The breakfast was traditional too and, if you're western and not willing to try new things could be a downside. My wife and I embraced it and it was as delicious as it was unusual! You can order a western breakfast (pastries/bread etc.) at extra cost. There is a free shuttle bus service that takes you to the station and back in about 7 minutes allowing you to explore along the western shore of the lake which is beautiful.

Generally speaking, the charging for extras was a little annoying. This was the most expensive hotel of our trip (a little luxury to finish up) but it felt like they wanted to charge for everything. Our children found some inflatables by the pool and were playing with them before being told there was a hire fee. We asked for just a slice of toast for the kids for breakfast but they wanted to charge us for a whole 'western breakfast' for each of them.

La vue sur le lac, l'originalité du Rio kan que nous ne connaissons pas du tout. L’onsen commun Le repas typique japonais Mettre la tenue pour aller manger

Le bassin de l’onsen dans la chambre est trop petite. Si on m'aurait laisser choisir, je choisirai de manger avec les autres convives que se trouver toute seule .

La struttura è molto gradevole e l’onsen davvero bello!

Avevamo grandi aspettative per questo Ryokan, anche perché è stata la struttura più costosa del nostro viaggio avendo preso la stanza con Onsen privato, ma purtroppo l’esperienza è stata deludente. Al nostro arrivo abbiamo trovato la camera preparata solo con due letti singoli, nonostante la prenotazione (x 4 persone) prevedesse anche i futon per tutti gli ospiti. Abbiamo dovuto richiederli noi e, a causa delle difficoltà linguistiche del personale, non è stato semplice farci capire. L’aspetto più negativo riguarda la cena. Durante il servizio è entrato nella sala un enorme scarafaggio. Il personale ha provato a rincorrerlo senza successo e siamo stati spostati in un’altra stanza. Comprendiamo che possano verificarsi inconvenienti, ma un episodio del genere ha inevitabilmente rovinato l’atmosfera della serata. Abbiamo segnalato l’accaduto alla reception e ci aspettavamo almeno un gesto commerciale o delle scuse più concrete, ma non è stato offerto nulla. La mattina successiva la colazione inclusa era composta esclusivamente da piatti a base di pesce. Sapendolo avevo chiesto già prima dell’arrivo se fosse possibile avere delle alternative per i nostri figli adolescenti e mi era stato risposto di sì, comunicandolo in struttura (nel nostro messaggio su Booking eravamo già stati chiari). Purtroppo non è stata prevista alcuna alternativa, anche semplice come un’omelette, quando ci è stato detto che non era possibile, ci siamo alzati senza toccare nulla. Abbiamo quindi dovuto fare colazione a pagamento nel bar dell’hotel. Anche in questo caso, considerato che non abbiamo usufruito della colazione inclusa, ci saremmo aspettati almeno che quella consumata al bar venisse offerta, ma niente. Peccato, perché la struttura ha del potenziale, ma la gestione degli inconvenienti e l’attenzione verso il cliente non sono state all’altezza del prezzo pagato.

飯店員工都很親切，即使不擅長英文，還是盡力接待旅客。

房間內有些灰塵，浴缸也不是很乾淨，室內沒有淋浴間。

Everything. It exceeded our expectations

The halal dinner experience was very enjoyable and the staff were very nice

I think our room rug needs cleaning it has some smell but it was tolerable. Additionally I wished they provide removal cover in private onsen I saw there was hangers but when I asked the staff they said there is non.

Très beau package avec le dîner. Il manquait le café au petit déjeuner

Il présente le complexe à Otsu alors que nous dormes loin de Otsu. Si activités à faire il faut prendre le train

Die Aussicht ist einfach herrlich! Sehr schöne Zimmer, hatten Futon Betten reserviert. Nun ja wer es noch nie gemacht hat...ist sehr hart! :D Aber es ging ja um die Erfahrung und das leckere Essen. Muss man gemacht haben. Ein schönes Hotel. Vielen Dank für meinen entspannten Aufenthalt.

Le dinner très bon. La baignoire spa sur le balcon

Absolutely insane place. Ive never been to a more welcoming, luxurious place. So comfortable, amazing open air baths, yukatas, all toiletries & phenomenal view of the lake. The souvenir shop is fantastic, and the restaurant they have downstairs opposite the souvenir shop served some of the best food and drink we have had in Japan. Hands down the most incredible place, their breakfast was very traditional Japanese style too that we got included with our package. They have a large public onsen, karaoke room, library, terrace & kids room. Please, if you want a proper Japanese style stay in the most boujee way possible, do yourself a favour and book a room!

Nothing !!!! Loved it so much!

The experience was nice. The food was really good and the customer service was excellent.

The private onsen was a little small. It needs to be a little bigger where you can fit like 4 people atleast. This was for one maybe 2 people which was sad.

Not too much people. We could enjoy the property without suffering from over-tourism. Staff very friendly and helpful.

No tattoos in public baths.

夕飯を施設内でピザとパスタを頼んだのだが、あまりにもの手際の悪さと分量のバランスの悪さ今まで食べたイタリアンの中で最悪なものだった。ホテル側の適切な指導がなされていないと感じた。 帰り際、部屋に忘れ物をした事に気が付きフロントですその旨を伝えたら急ぎスタッフを向かわせるとの返事だったが待てど暮らせど確認中ですのでの一言、剛を煮やし自分で調べて来ると鍵を貰い部屋に行くとスタッフはおらず、無事回収して部屋を出て鍵をかけている時にスタッフが来た。 ただ、温泉の質だけは良かったと感じた。

Très belle endroit et le personnel est très aimable

L'expérience en ryokan est quelque chose d'unique et exceptionnelle. L'accueil était chaleureux. La prise en charge dès la gare où vous trouverez un GSM gratuit pour appeler la navette de l'hôtel est extraordinaire. La chambre était exactement comme sur les photos même si j'avais eu l'impression que la vasque était plus grande qu'en vrai. Le repas traditionnel était époustouflant, le soir comme au petit déjeuner. Pensez à prévenir si vous ne souhaitez pas de repas "salé " pour le matin. Le personnel est présent mais discret, d'une gentillesse incroyable.

送迎バスがあった 温泉のお湯が良かった 和洋室タイプの部屋 露天風呂付き 食事場所に仕切りがあり、落ち着けた 夕食朝食とも美味しかった

お風呂場までが遠かった

Le personnel est très avenant et serviable, l'accueil est chaleureuse. La chambre est spacieuse avec une belle vue.

Świetny pokój ze wspaniałym widokiem. Wanna na balkonie była znakomita. Bardzo miły personel. Doskonała, naprawdę wspaniała kolacja!

It had large traditional Ryokan rooms. The en-suite onsen was great. It was an upgrade that you need to pay for to get. The meals were large, traditional and local dishes.

The location is very remote. The property is quite big and it took a bit to locate the correct dining area you were assigned. If you are going here for the Onsen good choice, if not, maybe choose a different location.

It was clean and spacious and totally smoke free. The day time front desk staff and dining room staff were very friendly and welcoming. The shuttle to and from the hotel were much appreciated. Loved the private tub on the balcony. The traditional Japanese breakfast was fresh and delicious and a welcome intro to traditional Japanese cuisine.

The futons were a bit hard. The night time desk gentleman was very gruff. The door to the balcony kept slamming and I wish the tub was a bit bigger. The toilet room had a very musty smell. These were all little things that did not detract from our enjoyment of the property

可以看到琵琶湖的房間溫泉真的很棒，公共溫泉有櫻花樹也加很多分

出發前旅館答應可以兩點前就入住，到了以後居然不承認，明明bookings的留言旅館就有答應，感覺是一件蠻不重視承諾的旅館

Amazing authentic food. Staff were excellent at explaining how and what to eat with each course. Luxury onsen with fantastic views for a great price. Quick connections from Kyoto and the hotel pick you up from the station. Look for the black mobile phone inside, at the side of a stand/poster as you exit through the turnstiles. Also had the honey shampoo and conditioner to use (highly recommend).

Nothing, it was all great.

The facilities were good and well located. Dinner and breakfast were amazing, extremely fresh and delicious food. The shuttle service was amazing, always available to pick us up or take us to the nearest train station. The staff was very friendly and attentive

We were expecting a little more from the room, the private bath was not greatly maintained

The food was exceptional, the staff were so helpful, very polite and assisted with every need.

There was nothing i didn't like.

I love the food both breakfast and dinner are toughtfully prepared. The staffs are very friendly and tried their best in speaking English. Love the private onsen in the room, my daughter still talk about this right now.

One of the driver was quite rude. He was older (maybe the tencho or manager?) compare to the rest of staff who are mostly young and smile a lot. I was late for dinner we arrive at station at 7.50 pm while dinner served at 7pm. I was sorry we travelled with 1.5 yo baby with all toddler dramas and diaper changes and plus we took a wrong train. When he picked us up he said "osoi" and later speak in english with very loud tone "VERY LATE FOR DINNER!" He clicked his tongue many times during the ride from station to hotel. And continue driving the car ROUGHLY and recklessly. I'm not exagerrating. We literally bump our shoulders many times whenever he took left or right turns. CRAYYYYZY and VERY RUDE!! But when we arrived to the hotel the rest of staffs were really nice. Even I said sorry to staff in restaurant she said "daijoubu" which is fine many times with warm smile.

They provided convenient pick up and drop off from/to the nearest train station. Service was good and all the staff very polite. The bath house experience was nice. We had a very filling dinner and breakfast at their in-house restaurant.

There isn't anything else to do around the area except enjoy their facilities.

The facilities and gardens were truly outstanding. It was a unique location. The food was Michelin class both in terms of taste, service and presentation.

nothing

EVERYTHING! Literally EVERYTHING (especially the food). This place was amazing. We had the family room with private open air bath. The view was absolutely amazing. The room was traditional tatami room but so spacious and comfortable with AC and heater that you can control yourself (unlike many hotels in Japan where you have no control of the temperature). We booked the room with the meals for 2 adults and 1 child for dinner and breakfast. The meals were very delicious and substantial. We went to a Michelin restaurant that we like in Tokyo, but my husband and I both agree the dinning at Yuzanso place exceeded that in both presentation and taste. There is a children's playroom that we enjoyed very much. There is shuttle bus from the train station to the property.

Nothing. All superb.

朝、夕ともにおいしかった。

室内の床置きエアコンがうるさい。

夕食は近江の牛肉や刺身、お米はじめ、美味しくいただいた。高台から琵琶湖を眺めることができる。

朝食が量、中身ともに今一つであったこと。布団が薄く寝心地が良くなかったこと。布団を増やしてもらおうと思ったが、23時でフロントが閉まっていたこと。部屋の露天風呂がかけ流しでなかったこと。旅館全体に十分暖房が効いておらず、廊下や食事会場が寒かったこと。

We enjoyed the private onsen in our room, it was very relaxing to soak while watching Biwa Lake and the city. The futons were very comfortable, I find they are better than western style mattress and beds. I failed to realise the hotel has a free shuttle bus you can summon so on our first night we trekked all the way from Ogoto-onsen station to the hotel uphill with our luggages. It's good cardio but I'd rather not do that again with luggages. The staff were very surprised we made it all the way on foot. Another bonus thing I liked, apart from how friendly and helpful the staff are, they are the only hotel so far to bring our luggage up to our room. Also the staff who drives the shuttle bus was waiting for us at the station at night without us calling, because he asked in the morning what time we will be back. The breakfast was very fresh, unfortunately I don't think really traditional Japanese food is our cup of tea. We thought the same at a different hotel as well so keep in mind if you are eating at this hotel and traditional Japanese food is not your palate. They have a small souvenir store that will come in handy. Unfortunately we did not get to try out the public baths. We would gladly visit this place again if we are in the area. I wish we could have stayed longer.

客室が広々としていてよかったです！お料理がとても美味しくて大満足でした。またスタッフの方も丁寧でよかったです。

特になし

Le onsen privée dans la chambre est excellent

Le prix légèrement élevé, on s’attendait à plus de viande et moins de légumes en prenant l’option halal mais ça reste néanmoins un super petit déjeuner traditionnel japonais !

석식과 조식이 매우 훌륭했고 모든 직원이 믿을 수 없을 정도로 친절했습니다. 방은 무척 깨끗하고 넓었으며, 경치가 좋았어요. 모든 서비스에 매우 만족했습니다

Room, onsen and food

This is a beautiful hotel near Ogoto Onsen train station with a shuttle that you can call to take you to the hotel. Otherwise walking is fine too, 15m. We had a japanese-style room with futons, it was one of the best nights of sleep. There was also a private bath in the room with a wonderful view over the lake. Breakfast was pre-prepared, a lot of japanese-style small dishes from the local cuisine. There is also a gift shop near the reception for buying local products. Overall a great stay.

Everything was perfect

The view was stunning and the private onsen was so relaxing!

Great experience, felt very different to our other stays in Osaka and Tokyo. Staff were friendly despite a slight language barrier but they used Google translate which was helpful. Pyjamas were comfy. Private onsen was very clean and easy to use, a great experience.

Location can be difficult. 20 mins walk from train station up hill, but they do offer a free shuttle bus. Not much else close to hotel area to see. We Couldn't check out until 7.30 am so it meant we were late going to Kyoto for the day.

Private onsen in the room with amazing view, spacious room and friendly staffs, food was great too

No separate bathroom, have to shower beside the onsen with open view

Wonderful service and food. One of the best ryokans I’ve ever stayed in the area.

It’s a bit old in many places. We don’t mind it, but if not renovated, I think we might not comeback in case things break.

Очень внимательный и отзывчивый персонал, меня впервые в жизни проводили до номера. Отель организовал трансфер от станции до заселения и трансфер до станции после выселения. Вкусная и разнообразная еда: и ужин, и завтрак вышк всяких похвал! Просторный номер.

Всё было идеально!!

This hotel was an incredible experience! From start to finish. First, you call for the shuttle via a cell phone from the train station lol. The staff are SO friendly, they were incredible! The breakfast was traditional and a great experience! The rooms were sooo cool! We booked a room with an open air bath. It also had a sunken table which was awesome! It was a great stay!

Nothing to dislike but stuff to note, the breakfast is not created for the western palate, so be open minded and try everything! The open air bath has restricted times of use so keep that in mind. Also the shower’s outside lol so if you’re an everyday shower person, enjoy the fresh air. This hotel is not close to anything so make sure you get whatever you need before you call the shuttle!

The ryokan had great services including a free shuttle bus to the station, a helpful staff which does it best to understand our needs and a muslim friendly menu for both breakfast and dinner. Furthermore, the private onsen are really helpful.

The halal option wasn't displayed on my booking so I had to pay a fee to modify the meal plan. I think it was due to booking and not them.

직원 분들이 진짜 친절하십니다. 픽업하러 와 주신 기사님, 프론트 직원 분들, 식당에서 도와 주인 서버 분들까지, 모든 직원 분들이 환영받낌을 주셨습니다. 가이세키 구성도 좋고, 서버 분이 잘 설명해 주셔서 더 즐길 수 있었습니다. 조식도 일본 정식답게 즐겁게 먹다 보면 어느 순간 '너무 잘 먹었다'는 생각이 들었습니다. 한국인 직원 분들이 계서서 영어로 전달하지 못했던 부분까지 설명을 들을 수 있었던 것도 좋았습니다. 이게 쉬는 것이다라는 느낌을 제대로 받았습니다.

시설이 오래된 모습이 있습니다. 비록 깨끗하게 관리되었지만, 세월은 이길 수 없죠. 오래됐으나 깔끔한 느낌이지만 최신은 아닙니다

Vraiment un bel hôtel dans un endroit réputé pour les onsen. Les repas sont excellent vraiment et les serveurs ont vraiment sauvé le séjour !

La chambre avait une mauvaise odeur des l’entrée malheureusement les toilettes avaient une mauvaise odeur. L’accueil était vraiment froid, ils attendaient un groupe de touristes chinois donc ils n’ont pas pris le temps de m’accueillir et c’est bien dommage car je comptais revenir avec un groupe pour plusieurs jours. Dommage sachant que je parle japonais j’avais l’impression de déranger.

ออนเซ็นส่วนตัว และ มื้ออาหารทั้งเช้าและเย็น สามารถชมวิวทะเลสาบบิวะจากห้องพัก

ห้องพักไม่เก็บเสียง

Nous avons pris une chambre avec un onsen privé avec vu sur le lac, c’était magnifique ! Et le repas du soir et le petit déjeuner excellent !

Private bath

Sleeping on Tatami

部屋風呂が良かった。

朝ごはんのおかずが少ない

-The Room was traditional Japanese room and was very big and unique and the View from the room is very beautiful -Having a Halal option for our food was very nice

-The Food was traditional Japanese food which some would like but it didn’t suit our taste

琵琶湖畔が窓から望め、大浴場も快適でした。

室内エアコンの手入れがなされておらず、見た目も臭いも気になりました。