Takapuna Motor Lodge

Location, size of room

Needs a deep clean, weird looking stains, flickering light, something that looked like poo on top of the wardrobe, needs upgrading or need to drop the prices to reflect the state of the property.

This property was very run down and the room had awful old cooking smell and had dirty hand prints all over the walls and kitchen. The carpet and flooring felt sticky and in general felt unsanitary. The biggest concern was there were no smoke alarms and the one bar heater was thick with dust and we were cold. Total fire hazard. Not safe.

It was located well for our reasons for being in Auckland

Poorly maintained and the guy was sniffing and coughing in my face wanted to take a photo of my credit which I obviously did not allow - very unprofessional .

Close to our event that we were attending. Big room, clean and tidy.

Did not have tea towels and detergent supplies.

Clean and comfortable

Staff not interested in service

Excellent location. 5 mins off the motorway. Close drive to shops, good sized rooms, friendly staff

Staff really friendly, lovely rooms etc

Nothing

Good location. Clean Units

Quite run down. Electric Blankets didn't work. Internet very slow. TV not working properly. Power points not working. Pump bottles in the bathroom not working.

Indian speaking guy wasn't very pleasant to deal with on arrival more worried about talking on his phone than me

Tất cả đều ok

I've emailed you twice but haven't received a response. Could you please help me send the invoice to me via email, and please correct the names on the invoice to Lyn and Neil?

We didn’t have hot water!! We stayed in the family room and I ended up heating hot water on the stove to make the bath warm for the kids. The kitchen floor was sticky and disgusting…..

The totilet paper holder kept coming off the wall,.there was mould on totilet ceiling, some walls had small dents or holes in them, the stove too had rust on it, my husband had quick hot shewr then when it was my duagthers it was.going.luke warm then I couldn't have a shower because there no hot water, we will not be staying here when come to Auckland next

The location was in the direct location we need to access so was perfect for our needs

Like most motels now the facilities have no on site management residing there. The guest guide in the unit describes reception open 7:00 AM to 9:30 PM and describes services on the rooms telephone which does not exist. Perhaps either updating these or throwing them out as most of they do not exist. After hours contact goes to an offsite answering service which doesn't know much about anything. The cleaning staff were friendly and helpful.

Our first night there we had no hot water. There were no staff on site so if you needed anything you had to call. They also never mentioned they would be taking an extra $100 from my account for a deposit.

The spa was nice because it is winter, the kids loved it.

It was very close to where our son lives, which was very handy

It could do with an update, but for the price it was fine. There is no one at reception and you have to ring them and do the lockbox thing

Room was reasonably spacious and good sized bathroom and kitchen facilities. It was also reasonably well maintained but it is an older establishment.

Photos online looked better than in person. It was an older motel so soundproofing was not great. Could hear other guests showering very early in the morning. Although it was tidy and clean it was 'old' which wasn't what we expected.

Nothing

Motel was nothing like pictures on website, shabby and unkempt...I felt very unsafe and wasn't prepared to stay there with my mother

Spacious rooms

It was spacious loved it

That the pools weren't open

There was no hot water in the unit and the shower head was hanging loose. There was no staff on site to communicate with about these issues.

Great location.

We stayed in Unit #3 and the bed was so uncomfortable and hard that we could feel every single spring. The shower was weak, and the head couldn't hold itself up. No heat pump, so the oil heater had to suffice.

Nothing - it was not well look after at all and the staff member was horrific

Rooms were dirty, dead cockroach in the bathroom, door didn’t lock properly and windows didn’t close.

Was convenient to the venue we needed to be at.

Had to phone to get a staff member to check us in. He gave a creepy vibe and asked for my licence and credit card. I thought he was checking that the details match the booking but proceeded to take a photo of them and send to his boss on what looked like a WhatsApp chat. I got upset and asked him to delete it from everything. This is a huge privacy breach and potential identity theft. I’ve now had to cancel my card and will be getting a new licence issued to protect my identity. The property itself is run down. Had no smoke alarm, fridge was rusty and not running when we arrived. I had to use a utensil to reach behind it to turn it on. I felt unsafe, only reason I stayed was that there was a door chain otherwise I would’ve gone somewhere else.

The facilities are tired 😫

Close to where we needed to be, very spacious

Window sills and bathroom ceiling mouldy, needed a more thorough clean

Don't stay here, the property is in very poor condition, rubbish still in bin which we had to empty, window catches broken, don't fully close, bad odor coming from shower, no staff on-site, had to get our key from lockbox. Would not recommend or stay here again. Disappointed!

Flat batteries in tv remote Smoke alarms had been removed Lack of toilet

Close to where we needed to go.

The shower pressure was very strong. The toilet didnt flush properly.

Close to where we were going

TV could not work for us. Front door unable to be locked inside only a security chain. No plug in bathroom sink. Heater was broken unable to stand upright and did not use. Room was to dark 3 lights were not working No reception on arrival. Did not like to pay the 2 per cent additional fee for paying by credit card we use cash or epftos only.

That the parking was free.

Everything else. It was old and in need of a lot of work, lots of mold, broken window latches, huge scrapes in the wall, pool isn't available to use, the "kids playground" is nothing but a cobbled together swing that swings you into a bush! The walls were so thin you could hear everyone coming and going. There was no one on reception and when he did arrive wasn't very helpful.

It was very close to our venue

The stove did not work and there were no oven trays to use the oven instead. There is hardly any staff around to enquire about anything. We were charged a full day rate for extending our stay to 5pm on the same day that we were leaving.

Beautiful location and facilities

Room was clean enough and comfortable enough.

Weird check-in system that we had read about in reviews - slightly better than what we had read. The person on reception had I don't know how else to describe it, but a little odd vibe. Didn't feel super safe there - felt sketchy. Despite pre-paying they insisted (I even got them to ring their manager) on taking another $100 deposit on my card-this wasn't a visa hold but a full payment. As we were leaving for a flight at 4am I was a bit suspect they wouldn't refund it but they did. Worse, my daughter noted, that when they took photos of my ID and credit card, they onshared them in a Whatsapp message, presumably to a manager, but this is horrible breach of privacy I have complained about.

It was very quiet and clean

The TV remote didn’t work and the staff tried to fix it but couldn’t… they said someone would fix it next morning but it wasn’t fixed..It was annoying not having the TV remote working..Room 9 so hope they sorted it before the next occupants..

Location and Price

Cockroaches on the bedside table

Location

Building looked fine in the advertisement but was obviously neglected over recent times. Grounds and gardens a mess. Rubbish all around reception area. Staff member looked grubby, bare feet, and had obviously been asleep. Fridge rusting on the outside, bathroom in bad need of a redo.

Location

The room hadn't been cleaned very well when first arrived and a lot of lights/socketouts didn't work

it was quite

that it dosnt have Netflix for kids or sky television for children movies and need proper air-conditioning as the fans in room are very old

We stayed in a three bedroom apartment which was spacious light & airy . Comfortable & clean .

The accommodation was a tired , needed a bit of TLC with some paint.

Proximity to Westlake girls where we were attending and event

Communication from the venue was zero before during and when leaving. My stay was in April. I booked in February and had messaged a few particular things we needed, like ground level, etc and no reply at all I called over 16 times between March and the week of the our stay in April no one ever answered. The day we were checking in, they hadn't attempted to take the payment, so I called 9 times before anyone answered, and he quickly took the payment + bond, which was not clearly stated before hand just terrible. And none of the photos were accurate. The whole place needs a really good clean , fresh paint, and maybe a friendly face and / or voiice which would improve the stay a whole lot and maybe a welcome.folder with rules and regs in the room there was old hard packets of complimentary sugar packets ans coffee etc The stay itself is not completely horrible, but gosh, it needs some love and some customer service.

Very convenient location

The property was comfortable and clean

The location

It was quite run down.

Nothing the place Was dirty

Dirty foot prints in the shower hair in the basin holes in the walls and still no refund

It was lovely for what we paid, given alot of places were booked out at the time we had limited options.

N/A

Pretty straightforward, staff were extremely helpful after locking ourselves outside the property and the pool was a big plus to our stay!

Wouldn’t say I didn’t like it - the pool is not suitable for children who aren’t confident swimmers and the lack of air conditioning.

Firm bed and super clean room and linen

Not much

Couch smelled like piss hand prints all over the walls No aircon only little fans

Nice

Surprised with the amount of room, spacious, comfortable beds, separate kitchen and bathroom, really liked the rooms, easy check in and out

Little outdated but didn't affect the overall room, really fantastic

The cleaning lady was friendly.

The rooms were not fit for purpose. Our group decided not to stay there. We did not recieve a refund for the 2 nights booked. No aircon. Not safe for children.

Day just went perfect for us, room had everything mentioned and the pool was great, had a deep end which my family and I love, and opposite the pool pictured is a small heated pool which was nice and relaxing, the closeness to town and the walk to kfc which is our favorite just made things perfect for us.

Não gostei da recepção. Não havia funcionários para atender. Muita demora. Paguei 2 vezes as hospedagem e eles não fizeram o reembolso. Péssimo atendimento. Desonestidade. Favor tomar cuidado ao se hospedarem no local.

Não gostei da recepção. Não havia funcionários para atender. Muita demora. Paguei 2 vezes as hospedagem e eles não fizeram o reembolso. Péssimo atendimento. Desonestidade. Favor tomar cuidado ao se hospedarem no local.

Location was good, quiet location, beds comfortable

Motel was quite run down and unkempt. Basic stuff like lots of light bulbs blown, iron was broken, laundry room was a damp spider haven, gardens weedy, kids playground hasn't looked like photo in years. Missing a lot of basic cooking utensils motels usually have. Our unit was a bit dirty, but they did give it a good clean after we complained. Reception were hard to get hold of. Would've left, but Auckland was fully booked out.

Location

Dated facility

room smelt damp and nasty, needs a lot of work doing, tea and milk did not get refilled so had to buy own, holes in shower base, curtain rails not properly attached. VERY basic.

Location

Room had a funny smell. Needs more fans as was quite hot in rooms

Beds were comfy. Pool was opened just needed cover removed was clean and deep and great place to cool off also had a spa. Was really concerned after reading poor reviewa but happy to confirm it was functional during our stay. The place itself is tired but for 2 nighta was comfy and had clean linin and rubbish was changed each day. Tv worked well the internet was alittle patchy but useable. Had a nice shower. Fan worked well to cool bedroom.

Kitchen needed plug for sink. Walls could used deep clean few marks. Few more kitchen items like bowl and pot for cooking, a sharp knife. Pillows high so bring own for kids. Only 2 towels for 4 of us.

Location

No staff at checking- had to call a number- had just arrived and did not have a phone to call

Very comfortable and good location and next to the bus stops.

The staff were great, happy to help with anything we needed. Great location and my kids loved the pool

Last couple of nights a couple of family's turned up being loud, drinking etc. That's about it really. But was kinda to be expected as it was new years

It was an ok stay

The property needs more maintenance and a good clean up need a upgrade

Location is very good.

Reception is not attended so on arrival you have to call a number who then asks which hotel you are at. Not very welcoming. Eventually a person turns up to give you a key. Reception area is tired, dirty and stark. Room (No 14) carpet was stained, fitted duvet and duvet don’t have covers. both these duvet had various vile stains on them. Hotel did exchange them but the replacements were almost as bad. Bed was well used since we slid together into the middle ‘V’! None of the room and bathroom aluminium windows or balcony door closed properly (old and mis shaped). No bed head board. Overall, room was shabby and old, as was the access stair carpet. The TV didn’t work as described in the information folder.

Good location

Poor management, poor staff, poor facility

The location was convenient, but that's it.

DISGUSTING! & HORRIBLE! This place, was by far the worst Motor Lodge/motel experience ive ever witnessed. Arrived at the property, to find knowone at reception, checked in, paid my bond, grabbed my key and proceeded to my room #17. When i first entered the room STUNK! So I opened all the doors & windows, curtains ect. I checked all the facilities were up to standard - firstly I opened the fridge & freezer and there was still left over food in there from the previous occupant. Eww. I opened the hot water cupboard which was located in the bathroom, and there was all sorts of clothes and belongings that had been in there for a very long time, They were covered in mites and dust. I sat on the bed, only to discover the bed sheets and blankets had stains all on them. I had family members come to see me, with my 2 year old niece, as I sat down on the couch, my niece went to grab something - IT WAS LIVE WIRES STICKING OUT FROM THE WALL!! There was still food stains on the dining table too!! It was absolutely horrific! I asked for a refund, I was offered another room, but if that room was like that, I expect the rest of the rooms would be just as bad.. this Motor lodge sucked, is disgusting and im going to lay official complaints.

The cleaning lady was lovely

First room we were in had wet carpet and smelt

The quality of accommodation exceeded our expectations with exceptionally good pool, very good value for money.

Absolutely nothing

It was dirty, our dated and there wasn’t even enough bedding or towels for the no of booked guests. Broken window latches! Someone else’s dirty stuff left in a cupboard and a socket hanging off the wall with loose wires. Staff who had to ring the owner to ask questions!!