Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group vs Similar Hotels

Concerns were raised about room size and the suitability for multiple guests, impacting room quality perception.

Mixed sentiments with mentions of old pillows and outdated mattresses.

Concerns about bedroom facilities and comfort were highlighted.

Rooms are generally described as clean and comfortable, though some issues reported.

The location and the cleanliness were praised, but specific mentions of issues with service detracted from the overall cleanliness perception.

Several reviews mentioned cleanliness positively, though there were issues noted with dirty footmats and duvet covers.

Cleanliness was a concern with dirty glasses and cutlery mentioned in reviews.

Mixed reviews on cleanliness with some mentioning unclean drinking water and dusty blankets.

Numerous reviews highlighted the superb location as a major pro.

Multiple reviews highlight the good location and proximity to attractions.

The location received positive feedback, with beautiful views and convenient amenities.

Frequent mentions of great location and beautiful views.

Staff were noted to be friendly, but there were complaints about arrogant behavior towards certain guests.

Many reviews praised the staff for being helpful and courteous.

Overall positive mentions of staff being helpful, though some complaints regarding ill-mannered staff were noted.

Positive sentiments regarding friendly and responsive staff.

Mixed sentiments regarding food quality and dining space led to a lower score.

No significant mentions regarding food, noted lack of onsite restaurants.

Food was generally well received, particularly breakfast, but the dinner buffet was criticized.

Repeated comments on the absence of food service leading to dissatisfaction.

Facilities were noted as dated, contributing to a lower score.

Amenities were average with mentioned need for better options and insufficient onsite dining.

Mixed feelings regarding maintenance of amenities, with complaints about broken tiles and poor ventilation.

Good amenities, though some express a need for in-house dining options.

Value perception was affected by complaints regarding additional charges.

Guests noted affordability and good deals for the price.

Some guests felt the experience did not justify the price, indicating a concern over value for money.

Mixed sentiments with some saying high prices for limited services like no breakfast.