Edelmira Hotel Boutique

La ubicación, prácticamente estás en el corazón de Guanajuato. Puedes desde ahí caminar a todos lados.

El estacionamiento. Está lejísimos, casi en la Valenciana y el trasaldo del estacionamiento al hotel, una vez que dejas tu vehículo, y del hotel al estacionamiento al recogerlo, corren por cuenta del huésped. Deberían considerar hacer un convenio con alguno más cerca.

Ubicación!

Que no tienen estacionamiento cercano ni valet

Swimmig pool water was very cold, we couldnt get in, we really want to enjoy it. The rest of the hotel is great.

te hole thing apart from the swimming pool

Location, attention, clean environment, friendly staff

N/A

Location was excellent

I was expecting much more about the room.... It was smaller than I expected. The room also looked a bit old.

hotel staff with the best attention

La iluminación y la comodidad de las camas

La lámpara del escritorio robaba visibilidad de la TV, me costó trabajo reubicarla.

Excellent breakfast and lovely staff that went up and above to see that we were well taken care of. Handled transportation and reservations for. We would definetly be returning on our next visit. Thanks again for a greaty experience

La habitación

Todo me gustó

Very big, comfortable, great bed, bathroom

Pool was beautiful but the hot tub did not get hot. I asked the staff to look into it but they never got back to me and it was never fixed.

No desayunamos salíamos rápido el hotel no tiene un letrero afuera muy complicado para saber su ubicación y no se puede parar uno por la circulación de los carros en la esquina poner un letrero con el hombre del hotel dimos varias vueltas hasta que un señor nos llevó al hotel buen vivo estábamos en el hotel lo subí a mi carro nomas para dar toda la vuelta y regresar al mismo lugar que lo subí y me dilo donde estacionarme pero eso fue lo malo no poder bajarme y ver el hotel pero todo bien gracias

En la esquina poner una flecha para anunciar el hotel y no dejarme engañar como la persona que subí me hubiera señalado con la mano ai está el hotel y todavía me quería cobrar por enseñarme donde estaba el hotel pero todo bien gracias le gustó a me esposa

Ubicación del Hotel

Que el ESTACIONAMIENTO esta a 25 minutos el AUTO del hotel y el hotel no dispone de transporte hacia el estacionamiento ni del estacionamiento hacia el hotel. Es por cuenta del usuario. No tienen valet parking y no hay acceso al hotel con auto, es caminando y uno tiene que cargar sus maletas, no hay personal de ayuda.

Ubicación y cama muy cómoda. Sin ruido.

El baño está algo viejo (Mal mantenido?)

Good location

Wifi was spotty. Needs a little renovation.

La ubicación es inmejorable, las instalaciones súper limpias y el personal es amable y en lo personal me ayudaron a encontrar tours para mejorar mi experiencia en Guanajuato. Cabe mencionar que el agua de la alberca estaba deliciosa. Aunque no cuentan con estacionamiento dentro del hotel, cuentan con uno a un par de kilómetros no muy lejos del establecimiento y de cualquier manera no necesitas auto dentro de Guanajuato.

La cama me parece que estaba un poco dura, pero sé que puede ser un simple gusto personal.

Location

I tried to contact them for parking information but no response, I had to go directly to front desk to ask where can I park my car, it will be value if there a info message about this

Location was awesome everything so closed by very convenient

Carpet from the room was out dated very old towels were stain and had some hoes in them and the spa bathroom door is missing the door nob

The location qas excellent

The pool was tiny and should bot be called swimming pool

立地、サービス、設備と全てとても良かったです。チェックアウトも13時までだったのでゆっくりできました。

La ubicación y estaba limpio y amables

Demasiado caro para la habitación que nos dieron muy sensilla y chica y nada de vista tiene y las almohadas duras pagamos casi 790 dls por dos días y no incluía nada

Great location

We expected more for that price. The bed sheets looked dirty, wifi sucked, the TV didn’t really work. We got the room with balcony and the view sucked. We asked the staff how far the airport was and everyone gave us different answer, one of them said it was an hour and a half away when it was only 20 mins away. We asked in advance for a personal driver to the airport and he arrived half an hour late. Breakfast was not included with that price. The water was cold in the jacuzzi. Not a great experience

Perfect location and friendly staff

Excelente hotel, mejor ubicación imposible. Mi única observación es que el jacuzzi y la alberca estaban un poco fríos, todo lo demás sensacional

Everything was amazing, pool is small and intimate we had it to ourself most of the day- the bedroom was nice and clean- housekeeping was good- it’s also really close to everything, we were able to walk everywhere

El Hotel Edelmira ofrece un servicio de gran calidad, con personal siempre atento y amable. Desde la llegada hasta la despedida, la atención es cálida y profesional, lo que hace sentir al huésped bienvenido en todo momento. Las instalaciones están bien cuidadas y cada detalle refleja el compromiso del hotel con la excelencia. Sin duda, un lugar ideal para disfrutar de una estancia cómoda y agradable.

Location

This is a 3 +star hotel not 5 stars as described. Room does not have good sound insulation and could hear outside traffic. Curtains is not black out curtain, bath robe is old and worn. We were told not to take lift during thunderstorms . We booked a deluxe king suite room but was given a king room and have to go to front desk to changed room. Front desk staff “E” asked for payment when it has been paid to Booking.

Great location

Nice boutique hotel. Staff was very helpful ans kind at all times. Spa services were amazing.

The location

They do not have parking near the hotel, the hotel do not offer the option of having one of the staff taking your car to the parking lot.

Muy buena ubicación, personal amable, cama cómoda.

No es 100% como en las fotos pero esta bien!

Great hotel in the middle of downtown, close to restaurants and other attractions

Location was great and it was comfortable.

Price I’m as too high compared to other hotels around the Jardín de la Union. Also, the faucet would shoot out too much water which would splash on everything around the sink. If faucet was not open all the way then the pressure would turn it off. Similar thing with the shower head. It would be too strong and it would leak out onto the rest of the bathroom flooding it. The toilet would not flush at times.

I love that all staff was extremely nice, helpful, respectful and very knowledgeable. I love that the hotel was right in the center of Guanajuato

I didn't like I had to leave to soon

The building is in an historic building and very well renovated. The breakfast room and small pool area are very nice. The room was comfortable. The entire staff was very nice.

¡Nuestra estancia fue maravillosa, no solo el personal fue amable, sino que la propiedad en sí estaba limpia y la comida fue excelente! ¡Oscar, el gerente del personal de meseros, fue excelente y Martin, que fue nuestro mesero, fue amable, atento y tiene un servicio al cliente increíble! Si necesita información sobre tours locales o en general, ¡Axel es su opción, trabaja las 24 horas y siempre es profesional y amigable!

Top choice to stay in Guanajuato City, GTO! The Edelmira was clean, updated, centrally located and with a fabulous breakfast and meal mid and evening meal options. The center of everything “touristy” takes place just outside the doors of this hotel. The staff was responsive, checkin/out was effortless, Overall, I highly recommend the Edelmira for a stay in Guanajuato City.

The place is beautiful, the staff is great and the location is perfect, had a great time.

Everything was great until I left and the hotel did not send my invoice. No answering the phone, no returned email and booking.com messages. Nothing. Now I'm having a problem with my company paid business trip because of this hotel.

Been waiting a month and counting for my invoice to be sent to my email. How is this difficult???

Una experiencia única!. Enrique, Marcos, y el resto del personal te dan un trato como de familia. Gracias, estuvimos encantados!. Todo mundo muy servicial, y respondiendo todas nuestras preguntas.

Location is amazing you and your family will be safe. It is close to everything. Staff is amazing and willing to help with everything.

very good location, right in town. We stay there one night before we catch a plane home. It is an easy place to get a taxi to the airport.

It's a little noisy

Nice clean hotel in downtown Guanajuato. As every other hotel in downtown, there’s no parking on site so you have to take a taxi and pay to be taken to your car every time you need to use it (15 minutes one way).

Everything! We cannot say enough good things about it . It’s near everything , the food is amazing . Very clean and the staff is super friendly . Martin makes the whole trip worth it , very nice gentleman . They have a wonderful indoor pool and jacuzzi . The room was spacious , clean and very comfortable and private . The bathroom was big and clean , loved that you get hot water right away . The whole place is worth every penny . From the housekeeper to the receptionist.

Nothing . The place is amazing !

Hotel is in the next level of service !!! Kitchen, from a dish that should sound ver familiat it ends up in a real gourmet experience ! Mr. Enrique at the entrance was very frendly nd servicial !

Location

No parking you have to go too far away and pay a cab and carry your luggage. They didn’t clean the room and the iron was dirty and stained an expensive shirt in black, we requested for another one cause we had a wedding and we got late cause the y never sent it

Not enough parking

Location was amazing

The furniture and the bedsheet

The room AC is not on when people is not in the room. You need room key to turn AC on. So the room feels musty. My room is also dark. The room AC is very weak and not able to cool the temperature down for hours. This is definitely not an upscale boutique hotel and is not worth the price they charge.

I had room 30 which was nice size, and comfortable. The windows face a central atrium, so there is good natural light. You enter the room on an upper level, and go down a staircase. I rearranged the furniture as there was a bit of wasted space at the bottom of the staircase.. Staff is helpful and friendly. The included breakfast is excellent and includes fruit, breads, juice, coffee, eggs to order and some other choices. Just across the hall from the room is a nice size bar area that didn’t seem to be in use. There are good views from the windows and comfortable tables and chairs if you need to do any work, or want to sit with a friend and talk. The hotel has a perfect location- just off a lovely, leafy square ringed with good restaurants.

Everything was amazing Amazing staff

Upgrade to the superior room and we’re given a large comfortable room. The hotel has lots of amenities including a pool and a bar by the pool. The only disappoint was no coffee maker in the room and the service and food at the restaurant not up to par.

Todo muy bien! Solo necesitan mejorar el internet y los aires acondicionados. También es incómodo que los que atienden en el restaurante siempre te esten recordando la propina!

Staff was wonderful

Around the corner from Jardin de la Unión. Great location.

The stay was wonderful and staff very polite. The room does not look like what is shown on images. The room smelt like sewer water and there was a cockroach in the shower the day we arrived. But other than that the stay was okay.

My daughter and I spent two nights at the Hotel Edelmira near the Jardin de la Union in Guanajuato. The hotel is in a perfect location just off the main square and allowed us to easily walk from place to place. The people who work here are very friendly and the room was absolutely perfect for us. Because it is so close to the very active Jardin we requested a room that was quieter and they put us in a beautiful double bed room that looks out to the courtyard. It was very quiet and we slept wonderfully. The only criticism if that when we arrived the room had two Nespresso pods and water. When I asked for the second night I was told we would need to pay for them- as they are only given the first night. It’s not a big deal to pay for them but given the hotel was on the pricier side, I was surprised that they would not provide two small pod’s without an extra charge. Otherwise we had a wonderful stay and I would absolutely recommend the hotel for your stay in Guanajuato

good

It proximity to the plaza

N/A

Poor customer service changed our 5 star to 1 star rating. My friend made an error in her initial reservation and discovered within a few days, and 6 weeks prior to our stay, that 5 rooms were booked instead of one. My friend emailed the hotel and received written confirmation from the hotel that the reservation was corrected. When we arrived, there were 5 rooms on the reservation. The kind and efficient front desk staff, Eileen, tried for an hour to correct this error, and continued to work on this during our three day stay, and after our return home 1 week later. It is still not resolved. There is no clear way to communicate with the hotel supervisor nor Staybridge as to how to correct this error. That being said, the local staff were very accommodating. The hotel is comfortable and in an ideal location. However, ultimately they have failed to respond responsibly and in a timely manner to resolving a significant error. No senior managerial hotel company staff have been available to my friend, nor was any contact information provided to us at the level required to address this. The front desk staff Eileen made a significant effort to intercede on our behalf, but she required supervisors to correct the error.

Room was amazing. Nice pool, staff was fabulous.

This hotel is too cute. Wonderful area. Super close to the Plaza de La Union. Walking distance to great restaurants and tourist places. The room is big and cozy. The bed is so comfortable and the extra pillows just makes it even better. All necessities are available.

The hotel was very nice but service was poor. Location was fantastic, I could walk at the jardin any time.

The location is AMAZING, and the staff were kind throughout our stay.

For the price, I was shocked at the room quality and the lack of amenities. The room had no source of air flow and felt musty as a result. The pool was not available for full use, nor was it sufficiently heated to be use-able in winter months. The lack of wifi is surprising given the price.

No era ll que esperaba

Everything , is right in the center , but is not noisy, the price is affordable, clean .

The staff is amazing, and everyone goes above and beyond. I liked the decor of the hotel. Spotless clean.

The price is not justifiable. The room was a bit small for the price and I had a discount for 2 rooms, Deluxe King Suite bedrooms each one and not nice views or anything. The staff was amazing, and they saved my experience from becoming a bad one.

El hotel esta muy limpio y la gente es muy amable.

Top floor room #43 only had windows which were placed high up in a corner so although you got light entering the room, you had no view or ability to open them for fresh air. Luckily there was an AC unit. Room was big but furniture laid out strange. Staff were all very nice and helpful.

Staff very friendly and helpful. Rooms and hotel very clean.Breakfast was delicious.

Everything

Too much noice at night because it’s right across from a bar

Hotel was in the center of everything and staff was incredible with their help.

Property is in the heart of historic town, very convenient and accessible to restaurant, shopping area

Great location, friendly staff. The property is a bit dated. The room can get noisy during the night if the room is facing the street. The property offers ear plugs to help.

We loved the place so much we are considering buying property out there very nice place to live in

Very clean Perfect location