Jing An Shangri-La, Shanghai

Location and view

Staff hospitality

员工服务热情， 地理位置非常好，可以直接进入嘉里中心，购物非常方便。房间很大，床品舒适。

浴室里没有体重秤，穿衣镜前面没有足够远的位置是唯一不足的地方。

The cleanness and the interior and the food

The space for breakfast is a bit too small. It felt a bit too crowded if you have breakfast there. Because my husband is very tall, the bed is a bit too short to be honest.

Чисто, удобные кровати, в номерах хорошая звукоизоляция

Завтраки в очень тесном помещении, но еда вкусная

Colazione ottima, buona posizione.

Moquette in camera, non c’era la macchina dell’espresso, per una catena così mi aspettavo una camera un po’ più moderna

Colazione ottima, buona posizione

Moquette in camera, non c’era la macchinetta dell’espresso.

Everything is perfect!! Very well thought out room amenity. The view was amazing!!

Nothing

Todo bien

Cuando llegué al hotel trataron de hacer un upgrade sin consultarme con un valor mucho más alto de la tarifa que Booking me dio. Recomiendo poner mucha atención en el momento del Check in. Además es difícil de entender el inglés que la recepcionista hablaba, de aquí que es fácil equivocarse.

Location and housekeeping, rooms are extremely quiet

A little bit older with harder beds

Location. Comfort. Helpful staff

A little pricey

An excellent stay in Shanghai! The location was ideal for my work trip and the friendly staff helped me with an early check in. The room was clean, comfortable and offered wonderful views of the surrounding area. Having the breakfast option was very convenient. I would gladly stay here again!

Nothing not to like.

Tutto

Nulla

Night view and breakfast

I prefer to get amenities for kids. For example, toothbrush, toothpaste and slippers

We had a wonderful stay at the Qingan Shangri-La, and the Horizon Club truly made the experience exceptional. Sylvia, Nancy, and Lucy were outstanding—always helpful, professional, and genuinely caring. Their service alone is a reason we will return. The swimming pool itself is beautiful and well-maintained, though the lifeguards could be more attentive to guests. Overall, the majority of staff were courteous and welcoming, and the Horizon Club stands out as one of the best hotel experiences I’ve ever had. Highly recommended, especially for families.

Location. Unbeatable

Nothing

Great location. Amazing view from our room.

Excellent

Excellent

Modern and clean

This was my fourth stay at the Jing An Shangri-La, and it remains my absolute favorite hotel in Shanghai. I actually stayed at two other five-star properties during this trip, and honestly, none of them can hold a candle to this hotel. The location is unbeatable. It is centrally located and directly connected to three metro lines, and to the Kerry Center, which is one of the city's most popular shopping complexes packed with top-tier restaurants and cafes. While it may not be the most opulent property in Shanghai, every single aspect qualifies it as one of the best five-star hotels in the city. The decor is elegant and tasteful with excellent AC/ventilation system, which is crucial for Shanghai is extremely humid in the summer. What truly sets it apart is the outstanding hospitality. The staff are incredibly attentive and friendly, while remaining very professional. Special thanks to Alisa Yun at reception, and Julie in the Horizon Club Lounge for their exceptional service. I am completely satisfied and will definitely keep coming back.

Tout !

Rien

Très bel hôtel avec des chambres très confortables avec vue panoramique. Le petit déjeuner est parfait. En club Horizon, nous avons pu conserver notre chambre jusqu'à 16H00 le jour du départ, ce qui est très pratique pour un vol en soirée

Nous sommes restés 6 nuits dans l’établissement en chambre exécutive (réellement parfaite) et nous pouvons juste à peine regretter le manque de renouvellement dans l’offre des plats au club horizon.

Very good location and maintained property

Really convenient, located right next to the mall and train station, staff were really helpful, gym was spacious and had all the equipments especially for strength training, rooms were comfy. Breakfast was good too.

I want to tell the team thank you so much for taking care of me. I was the one with medical emergency and had to leave in the ambulance. They took so good care of me and we were ready to go in the ambulance within minutes. When I arrived I briefed the team of my condition, and they went above and beyond to save my life. Thank you Jing An Shangrila staff. I cant stop telling people how much I love you!!!!!!

I wish I could have stayed longer 🤣 I only got to enjoy your hotel for 4 hours 😒😢1300 139 768

Good rooms

All good

Location

I had a very disappointing and frustrating experience at this hotel, specifically with the concierge. When I approached him to ask for directions to the market, he shouted at me and gestured in an incomprehensible and highly impolite manner. Furthermore, when I attempted to lodge a formal complaint, I asked his colleague for the concierge's name, but he refused to provide it. Instead, he promised that the management would send me an apology email and inform me of the disciplinary actions taken against the employee. Unfortunately, to this day, I have received absolutely nothing!!

日料餐廳不如預期

Clean and comfortable room with a beautiful city view.

-

Excellent

No

My favorite hotel in Shanghai! I stay here every time I visit the city. The atmosphere feels like home, and the hospitality is second to none. The staff are always welcoming and attentive. Highly recommended! ⭐⭐⭐⭐⭐

Almost everything

Breakfast staff almost every time delivered the wrong order. Better English is required or a different process (like providing a form for eggs / coffee)

Please congratulate Nancy Mai for me Exceptional serve and customer focus You have very good people keep up the standard

Food in lounge

The fantastic view from room

Nil

Rated 4/5 because of experience in Chinese restaurant, Summer palace. After check in, had late lunch there. Service was okay, just had this lady staff who kept trying to sell their rice dumpling bundle. We told her we were going to move to another hotel soon. She commented she had sampled the new dishes each time they came out, pointed out that a few dishes we ordered were new ones. Sure chatty. The negative experience at Summer Palace happened at another lunch. It was peak hour but we got a table fast. When I was ordering the third thing not available through WeChat order, the staff turned away before I finished talking. Not the kind of service standards expected in a hotel like this. Every morning the breakfast restaurant was packed. We chose to sit near the entrance as it was further away from the buffet and crowds. There are a few live stations and one of them had pan fried dumplings almost every morning we were there. Couldn't get enough ;). Our room was big enough for 3. Housekeeping was okay but not great. Lots of check outs and our room wasn't cleaned till after 3pm on some days which did pose some inconvenience after we returned to the room after lunch. Kerry centre, a shopping mall, is connected to the hotel and it's quite a nice mall with Ole mart and restaurants. All in all, hotel stay was good but not great.

靜安香格里拉，我在上海的家。 我懷著無比溫暖和感激的心情，寫下這封由衷的讚美信，向全體團隊表達我最誠摯的感謝和肯定。 這次入住對我而言格外特別。由於貴酒店團隊卓越的服務、極高的彈性以及無微不至的安排，我最終決定延長住宿，享受了美好的連續入住體驗。你們深刻理解我的個人情況，全力協助我完成了延期及所有相關的行程調整，讓整個過程順暢無憂。 當你們得知這是 Alex 第一次來到上海時，還特別為我們準備了好幾個驚喜和非常貼心窩心的安排，讓我們倆的上海之旅充滿了溫暖與難忘的幸福感。 除了這次經歷，我想分享更長遠的感受。在過去12個月中，雖然酒店發出了約12封滿意度調查郵件，但我因為工作實在太忙，加上記憶力差，只完成了1-2份。如果可以，我願意把我錯過的每一份調查都補上，每一項都打滿分10分「Excellent」。無論調查是按整體入住統計，還是拆分成每一晚，我的答案都會完全一樣。自2022年疫情期間我決定長期入住至今，我已經在這裡累積住了1108個夜晚。這千多個夜晚，夜夜都是那麼令人難忘、特別、溫暖、舒適且卓越，每一晚都值得被珍藏。 在這千多個日與夜裡，親眼見證了酒店服務水準的持續成長與提升。團隊不斷自我挑戰，力求最大程度滿足每一位客人內心真正的期待。你們不僅用心滿足需求，更會提前思考、主動創造驚喜。當你們達到巔峰狀態時，甚至能把原本只存在於想像中的美好體驗，真實地呈現並實現出來。 我還必須特別提到每年五月中那段令人「崩潰」的瘋狂一週。由於大規模外部資本和活動進駐，整個建築的氛圍會徹底改變，讓人感到有些窒息和不適。這並非酒店內部原因，而是外部巨大變化所致。儘管面臨如此高難度的環境，團隊卻始終竭盡全力，盡可能為像我這樣的長期客人維持最大程度的生活正常感。在此，我要向所有當值的團隊成員致以最崇高的敬意！你們就像在地獄般艱難的環境中，仍為客人送上天使般的服務。衷心向你們致敬！ 最後，我想向以下卓越的領導與團隊表達最誠摯的祝賀——這一切的成就都源於你們的領導力： • 致Gregor和Libby • 致Coco和John，以及他們整個Horizon團隊 • 致Marco和他整個敬業的禮賓團隊 提交截止日期又快到了，我就先寫到這裡。剩下的名單和更多細節，我會在下一輪繼續補上。 另外，我再過幾天又要回到酒店啦！很期待很快和大家再次見面，繼續我們這份美好的緣分。 「此心安處是吾鄉」 無論身在何處，心安即是吾鄉。 帶著最深的感謝與喜愛 Cheungri-la - My Home in Shanghai I am writing this letter with immense warmth and sincere gratitude in my heart to express my deepest thanks and appreciation to the entire team. This stay was particularly special to me. Thanks to your team’s outstanding service, exceptional flexibility, and thoughtful care, I ultimately decided to extend my stay and enjoyed a wonderful continuous experience. You fully understood my personal situation and went above and beyond to handle the extension and all related arrangements smoothly and effortlessly. When you learned that this was Alex’s first time in Shanghai, you also prepared several delightful surprises and incredibly heartwarming arrangements, making the time the two of us spent in Shanghai filled with warmth and unforgettable happiness. Beyond this stay, I would like to share a bigger picture. In the past 12 months, although the hotel sent out approximately 12 guest satisfaction survey emails, I only managed to complete 1–2 due to being extremely busy and my poor memory. If possible, I would gladly go back and rate every missed survey with a perfect 10 – Excellent in all categories. Whether counted as one overall stay or broken down night by night, my feedback would remain exactly the same. Since deciding during the 2022 COVID period to make Jing An Shangri-La my long-term home in Shanghai, I have now accumulated 1,108 nights here. Every single one of these nights has been memorable, remarkable, warm, comfortable, and truly exceptional — each one worth cherishing. Over these nearly four years of almost continuous stay totaling 1,108 days n nights, I have personally witnessed the continuous growth and elevation of your service standards. The team constantly challenges themselves to fulfil each guest’s true expectations as closely as possible. You not only meet needs with care, but also think ahead, proactively creating surprises. At your peak, you can even turn experiences that once existed only in imagination into beautiful reality. I must also specially mention the notoriously challenging “crazy week” every mid-May. Although this is not caused by any internal factors on the hotel’s side, the massive external capital and event influx completely transforms the atmosphere of the entire building, often leaving it feeling overwhelming and almost suffocating. Despite this extremely demanding environment, your team has always tried their absolute best to protect and maintain as much normalcy and comfort as possible for the guests. To every on-duty team member during these periods, I want to express my deepest respect and admiration. You are truly angels delivering heavenly service in incredibly challenging, almost “hellish” circumstances. My heartfelt salute to all of you! Finally, I wish to extend my warmest congratulations to the outstanding leadership and teams who make all this possible: • To Gregor and Libby • To Coco and John together with their entire Horizon team • To Marco and his entire dedicated Concierge team As the submission deadline is approaching again, I will stop here for now. I will supplement the remaining names and more detailed thanks in the next round. I am actually returning home in just a few days! I look forward to seeing everyone again very soon and continuing this beautiful relationship. “Home, Sweet Home” by John Howard Payne Mid pleasures and palaces though we may roam, Be it ever so humble, there’s no place like home; A charm from the sky seems to hallow us there, Which, seek through the world, is ne’er met with elsewhere. Home! Home! sweet, sweet Home! There’s no place like Home! With these immortal lines, I express my deepest affection for Jing An Shangri-La — my true home in Shanghai, to which my heart always returns with gratitude and joy

Dear Management Team, I am writing to express my severe dissatisfaction regarding the service and experience during my recent stay at the Jing An Shangri-La. On the evening of May 28th, I requested a quiet room from the front desk agent, Luke, during check-in. He did not acknowledge my request and insisted that the room assigned was satisfactory; I chose not to press the issue further at that time. However, upon checking into room, I discovered that the soundproofing was extremely poor. At approximately 5:00 AM on May 30th, the guests in the adjacent room began chatting loudly and watching TV. Even with earplugs, the noise was clearly audible. After half an hour of being unable to sleep, I called the front desk for assistance. About 15 minutes later, the noise persisted. It was only after I demanded that the Duty Manager resolve the issue immediately that I was finally offered a room change. By that time, it was past 6:00 AM; I was unable to return to sleep, resulting in a completely ruined night’s rest. Even more infuriating was my check-out experience. When I brought these issues to the attention of the front desk agent assisting me with my departure, her attitude was incredibly dismissive. She responded with, "We already resolved your problem," without offering a single word of apology. This attitude served only to escalate the situation. I was compelled to ask her, "Have you received any professional service training? Is this how you handle negative customer feedback?" If staff members with the lack of service standards and professionalism demonstrated by Luke and the checkout agent are considered fit for the front desk, the Jing An Shangri-La’s reputation will inevitably continue to decline, leading to a significant loss of loyal clientele.

The staff are so much friendly and professional

NA

Great location great staff lovely room.

Nothing

Exceptional building beautiful room everything you could wish for.

The ambience the location and the staff. Nothing was too much trouble.

Room was amazing staff were very responsive and helpful

Everything was perfect

对儿童也很友好， 客房服务很好

门口停车有时会比较慢

I'm a regular. Love the rooms, the location, the shower and black out blinds

Small front desk so queues

Tutto in linea con gli standard della struttura.

Staff, room, location, lounge, price, F&B facilities, everything.....

Nowt!

Staff was excellent, e.g. front staff Luca.

WiFi connectivity could be better, quite slow.

Gym and pool amazing

Breakfast was way too busy - not enough staff

Exceptional hotel and great staff.

Lage , Sauberkeit, personal ,

Room design is very good, convenient and user friendly. Very clean, staff is very helpful, prompt reply to all questions. Location is very good, easy to get cab and all drivers know how to get there .

Breakfast area : very hard to find appropriate cutlery, no spoon/tea spoon available next to yougurt /musli section, no soup spoon available next to soupy dishes . Must ask it from staff . This is not considerate

Завтрак понравился, большой выбор блюд и вкусно!

My first Shangri-La stay. Almost certainly my last. The room had visible mold in the shower, an aged and cracked shower mirror, and one morning reeked of cigarette smoke with no air purifier in sight. At a five-star property in 2026 in Shanghai. Embarrassing. At check-in, I was told I didn’t qualify for the upgrade booking through Amex as part of my credit card benefits, only for the same front desk clerk to immediately offer me a paid upgrade to a different room on a higher floor. So the rooms existed. The upgrade was possible. It just required my wallet. That’s not policy, that’s a hustle. If you’re planning to use your Amex benefits here, don’t. Burn them at a property that actually honors them; this isn’t the place. On departure, I had a lot of luggage which was not easily manageable. Nobody offered to help. Nobody asked how my stay was. Just a deposit refund and a “K, bye.” At the Shangri-La. Breakfast staff were already short and annoyed before the restaurant had served a single guest. It opened literally 30 seconds prior to me walking in. Afternoon tea was the one bright spot, but only because of the lovely women working it. They were so kind, attentive, and really tried to make it a beautiful experience despite the hard product failing to deliver a great experience. The food was dated, overly sweet, and worse than teas I’ve had at no-name establishments, including one in a mall in the middle of Bangkok. Warm scones and polite staff can’t carry a whole service especially one for CNY 569! The Kerry Centre attachment is convenient. That’s the entire pro column. Don’t book on the strength of the name. The badge is doing all the work, and there’s nothing underneath it.

Kaldığımız oda mükemmeldi odada hiçbir eksik yoktu diyebilirim

Amazing hotel, service and location.

Nothing really negative or positive to say. Booked through Amex FHR, which was never acknowledged although benefits were explained. There was no mention of room upgrade, but when I inquired, they informed me that the room type I had booked was not eligible. They even displayed the upgraded room options on their screen, just to clarify, I didn't push the matter they showed it me voluntarily. There are 2 types of standard rooms deluxe and premier. I booked the premier which was the only one available and that was considered the upgradable room. They have club rooms but they won't upgrade to them unless you book a club room. They did give us a high floor corner room which was nice. For some reason the only electrical outlet is on one side of the bed. There's another one at the desk but it's inconvenient. I called to front desk to ask if there was another one any in room, but they had a hard time understanding my question, which brings up another issue. English is not a strong point at this hotel and communication at times can be a bit frustrating. Breakfast was disappointing, if it wasn't included in the rate i would've skipped it. Variety is there but everything just tasted bland. Location is convenient and pretty easy to get around.

It was well located and well appointed

Huge room, modern, ultra clean, excellent breakfast, comfortable bed, quiet, ideal location, friendly and helpful staff.

Location is the biggest advantage of this property. Nearby shops, restaurants, small food stores. Amazing shopping near by.

Staff without communicating level of english was surprising for 5 star rated hotel.

Great hotel . Rooms were so well appointed and spacious . Business lounge was excellent & the spa facilities & gym were superb

Downstairs lounge area is full

У нас был потрясающий двухкомнатный номер на 50 этаже с видом на Пудонг с доступом на клубный этаж

Периодически были очереди на завтрак, приходилось ждать столик

Отель достойный Хорошее расположение Чистый номер Шикарный вид из окна

Great location, very comfortable and beautiful room. Nice staff.

None.

Exceptional location and facilities. e stayed at the Puli next door last time and enjoyed the Shangri much more! Wonderful sppa, restaurants and so easy to access everything you need for work and pleasure!

Ability to access tv programs other than old HBO and local channels when we wanted to relax.