Four Seasons Hotel Shenzhen

The cleanliness and overall welcoming upon arrival need to be addressed. Otherwise it's all good. Staff are exceptional. The usual vibe of Four Seasons are not there. No comparison with any other four seasons property. It's like a normal four star hotel. It really need to be addressed.

Cleanliness and the neatness

Outstanding customer service, very accommodating staff from front desk, pool attendants, lifeguards, and cleaning staff. Immaculate hotel with a very comfortable room and bed. Pool was clean and facilities were great. Our family would stay here again!

Nothing.

Dirty hotel

Every thing it was dirty very old bad smell in the hotel

Excellent staff. Delicious breakfast. Very comfortable rooms.

Overall, I very much enjoyed my stay at the Four Seasons Shenzhen. The hotel is extremely well located, very central, impeccably clean, and generally a very pleasant place to stay. That said, there were a few aspects of the experience that fell somewhat short of what I would normally expect from a Four Seasons property. I fully appreciate the geographical and language context, but I was surprised by the difficulty in communicating in English with some members of staff, particularly at the bar and, at times, at reception. At a hotel of this international standing, I would expect a somewhat stronger level of English among guest-facing teams. I was also surprised by the absence of a butler service, or at least by the fact that no equivalent service or point of contact was explained to me upon arrival. Perhaps I was simply unlucky and missed some information, but these are the kind of details that could easily be clarified during check-in and would make the guest experience feel considerably more attentive and seamless. There was also one afternoon at the pool when a large local family was being extremely loud, to the point that it was clearly disturbing other guests trying to relax. Of course, every guest should be able to enjoy the hotel, but a certain consideration for those around us is equally important. Members of staff passed through the pool area several times, and I felt that a discreet intervention would have been appropriate. Perhaps these are simply the result of arriving with very high expectations of the Four Seasons brand. It is undoubtedly a very good hotel and, overall, I had a very good stay. However, at this level, it is precisely the smaller details, proactive service and attention to the guest experience that make the difference between a good luxury hotel and an exceptional Four Seasons experience. Despite these points, the property itself was impeccable, and I enjoyed my time in Shenzhen.

Все прекрасно

위치가 아주 좋아요 직원들이 다 정말 다 친절합니다

욕실애서 아주 약간의 곰팡이 냄새가 난정도?

My stay at the Four Seasons Hotel Shenzhen was outstanding from start to finish. The hotel enjoys a prime location in Shenzhen’s Futian District, with convenient access to major business areas, shopping centres, and public transportation. Its proximity to COCO Park, the Ping An Financial Centre, and the Convention & Exhibition Centre makes it an ideal choice for both business and leisure travellers. One of the highlights of the hotel is the spaciousness of the rooms. The accommodations are elegantly designed, featuring high-quality furnishings, comfortable bedding, and large windows offering beautiful city views. The rooms provide a perfect balance of luxury, comfort, and functionality. The cleanliness throughout the property is impeccable. Both the guest rooms and common areas are maintained to the highest standards, creating a welcoming and relaxing atmosphere. Many guests consistently praise the hotel's cleanliness and attention to detail. The service is another major strength. The staff are professional, attentive, and genuinely committed to ensuring a memorable stay. From check-in to departure, every interaction reflects the renowned Four Seasons hospitality. Overall, the Four Seasons Hotel Shenzhen offers an exceptional combination of luxury, comfort, excellent service, spacious accommodations, and a strategic location. I would highly recommend it to anyone visiting Shenzhen for business or leisure

Four Seasons Standard with warm service, in best Shenzhen location. Great breakfast, excellent restaurant options, comfortable and moderno room, outstanding bed.

n/a

La struttura è nuova, ben rifinita e accogliente

Le lit était confortable

La qualité de l’hôtel. Chambre vieillotte, très à l’ancienne. Peu confortable.

Cleanliness and service was top notch

Staying at the Four Seasons hotels is always an experience of high level service, hotel level, and service... especially at this hotel,

Every thing

很棒，東西很好吃，服務也好，環境舒適

Better breakfast

Stuff are poor in English language

Service excellent

Room was nice

Location, lounge was not great, breakfast was not great

The staff was friendly and helpful. Thank you! Reception was good and taking a room with lounge access certainly a good idea. Excellent bathroom. Spacious Tub. Dining was superb. I can definitely commend the SPA. The massage by Deti was not only outstanding but excelling everything: thank you for the hand massage! The pool is large and well serviced. I d love an outdoor pool though.

Tout

The level of the service, specially at the reception

The water pressure in the shower

I like the location

Mainly a bit old

The staff on the executive floor were very friendly and professional. Alison sent me a message before we arrived and when she realised we were sisters travelling together we were upgraded to a room with two beds and a sitting room. It was wonderful and luxurious. Max also was helpful and the staff in the lounge could not do enough for us. Staff throughout the hotel were friendly and helpful. Can highly recommend this hotel.

Nothing

Расположение. Хороший завтрак

Отель довольно старый. В душевой на швах местами плесень. При чекауте выставили счет за какие-то налоги или услуги соизмеримые со стоимостью проживания . я начал спорить о том что у меня все оплачено. Показал бронирование , транзакцию по карте . по итогу убрали из счета и извинились. Но вопрос в том что это, вообще, такое было . мог бы внимания не обратить и провести картой , а потом уже доказывать что с меня взяли лишние деньги было бы очень не просто и лишняя трата времени. Изначально бронировал номер для проживания троих. Потом оказалось что для того чтобы третий человек мог спать отдельно , нужно делать какой-то апгрейд ,так как номер "4 сезона" площадью 72 кв м этого не предполагает. Я попросил доп матрас , но вместо этого мне сделали бесплатный апгрейд номера, за что я благодарен. Раскладной диван был очень не удобный , тот матрасик который был на нем ну разве что для маленького ребёнка который весит 20 кг является приемлемым. Если взрослый человек, то спать на таком совсем не захочется . в целом непонятно почему система бронирования, дает возможность забронировать проживание троих в одном номере , а потом сталкиваешься со сложностями кто где должен спать. Причем выбор не справедливый , так как третий человек с точки зрения удобств матраса явно выглядит ущемлённым .

The location

Was very clean

Staff were so lovely and the hotel was beautiful. We lived our stay here and would stay again when visiting Shenzhen. Thank you to the team for such a lovely experience

Our cake was thrown away before we got to try it and the snack foods we ordered were extremely over priced.

Customer service is so good!

Nothing

Śniadanie ok. Lokalizacja w samym sercu Futian

Nie spełnia do końca standardu sieci FS. Cena oddaje poziom usługi.

The facilities, location and staff special Alison Lu at reception. Very kind and professional

N/a

What I really loved about Four Seasons Hotel Shenzhen is how calm and comfortable the property feels. The rooms are beautifully designed, spacious, and very cozy — perfect for relaxing after a long day. The atmosphere is quiet and elegant, and everything feels smooth and well-organized. A special thank you to Luna, who was absolutely wonderful — so kind, professional, and genuinely helpful throughout my stay. Her support truly made the experience even more enjoyable.

Отличное расположение и шикарная ванная комната

1. Когда мы отказались от депозита (из-за сложности возврата на нашу карту), персонал вынес из нашего номера алкоголь из мини бара)) выглядело странно) 2. Довольно скудный завтрак, особенно учитывая его стоимость 3. На первом этаже отеля нас встретил уличный торговец поддельными парфюмами, как он оказался в отеле?

Maravilloso vayan

It is exceptional hotel with exceptional service. The staff really cares on the details and along expected for this level of hotels like cleanliness and room comfort the all details that make difference are also here.

Location fantastica, staff super gentile Concierge eccezionale Stanze eccellenti Letto comodissimo

Niente

We celebrated our wedding anniversary at the hotel. We had lots of special attentions from the hotel and staff for that!

Location

The hotel was old and hadn't been maintained; the furniture was filthy, and even the hairdryer was dilapidated. The hotel was old and hadn't been maintained; the furniture was filthy, and even the hairdryer was dilapidated.

La atención fue increíble! Es la mejor experiencia que hemos tenido en un hotel, lo recomiendo 100%

Amazing stay! The location is perfect — right next to two great malls and connected to the Link City underground mall, which is incredibly convenient. The room was beautiful, with a huge bathtub (big enough for two!) and an automatic toilet that I now miss dearly 😂 The WiFi was the strongest I’ve ever experienced in China, and the TV quality and channels were excellent. A special shoutout to Luna at reception and the lovely lobby team — everyone was so warm, welcoming, and helpful. Breakfast was outstanding — truly one of the best spreads I’ve had in my life.

Can’t think of any. It exceeded my expectations. Will definitely be back!

قريب

لايوجد

Great hotel, will stay again when in Shenzhen. The service was of typical quality for the Four Seasons brand, no surprises.

N/A